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Forums » Time Warner Blames Adelphia Networks For LA Meltdown
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Comments on news posted 2007-04-17 12:45:17: Under fire and facing a class action lawsuit in Los Angeles for shoddy service (see our forums), Time Warner Cable is promising city officials that things are going to change quickly. ..

page: 1 · 2
AuthorAll Replies


dodgetech2

join:2002-01-01
Gouldsboro, PA
·ProLog
·Vonage

Bribery

quote:
As a token of good will, Time Warner is deploying a fiber network in the two buildings that make up Los Angeles City Hall
That will fix it...just keep the town officials happy, fastest way to make it go away.....

bamabrad

join:2006-01-27
Port Orange, FL
Not to be condemning, but...

Talk about cherry picking!


UglyDork
Premium
join:2002-01-09
Buffalo, NY
·Vonage

Bad Excuse

Funny, but I don't recall any mention of shoddy service or class action lawsuits when Adelphia had the LA market.

Sure, you are always going to find dissatisfied customers everywhere, but it was not on such a grand level until TW took over that area.

RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
reply to dodgetech2
Re: Bribery

Ah yes, the 21st century version of buying the city a firetruck to shut them up...
--
Toolmaster of La Grange.

chemaupr

join:2005-06-06
Alexandria, VA

1 edit
Network Assessment

What???? their engineers did not considered a network assessment before deploying new services or changing over the Adelphia system to TW.

TW ... well we have some cables here, a router there, some boxes here... that should be enough...


manfmmd
Premium
join:2003-01-14
Earth
clubs:
reply to UglyDork
Re: Bad Excuse

Perhaps it's because TW is a bigger target (juicier meat).


webnetwiz
There's no place like 127.0.0.1
Premium
join:2004-09-22
Van Nuys, CA

Glad I didn't take a job there

Interviewed at Adelphia before TW took over, and they offered the job to me as a Sr. Network Engineer. But when I took a look at their facilities (think it was somewhere around Valencia, off the 5 freeway), I figured it'd be a dead end, plus news of TW coming in was all over. Glad I didn't take that job, wouldn't want to be a scapegoat.


exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:
Doesn't sound like "Good Faith"

Sounds like a quickly schemed CYOA plan


hhawkman
Premium
join:2001-02-08
Port Hueneme, CA
·RoadRunner Cable

bullsh*t

I don't know about LA proper, but out here in Ventura County, my service was excellent with Adelphia. It wasn't until Time Warner took over that things started falling apart. And I'm talking Cable service AND broadband. My experiences haven't been horrible personally, but I have friends with nothing but horror stories. Maybe the system WAS held together with spit and duct tape, but it worked and we were satisfied with it. Maybe Time Warner just bit off more than it can chew, and wants to blame others for their own stupidity.


Anon15

@rr.com
Lawsuit

This lawsuit is NOT limited to just L.A.....
In fact, it has spread to existing ALL Time Warner customers Throughout Southern California, including San Diego and the Palm Springs area.


aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA
reply to dodgetech2
Re: Bribery

As a token of good will why don't they run some fiber to my house...

johnrexz

join:2001-07-14
Palmdale, CA
Growing Pains

Its part of getting bigger. Of course you will experience growing pains. It just doesnt happen overnight and everything is ok.... It will take time to get everything up to specs and the services will be greatly improved.


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to RadioDoc
Re: Bribery

Antonio Villaraigosa will most likely have fiber wired in his house as well :tp


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to chemaupr
Re: Network Assessment

I suspect that their 'due diligence' was more of the financial aspect.... We can pay $$ and take over 99% of Los Angeles market good deal for TW.

cpuwizkid
Premium
join:2007-04-17
Fullerton, CA

i sympathize with TW but...

their customer service just sucks and most of the people are rude. when i used to call at 12am on a wednesday morning i would seriously be on hold for at LEAST 45 minutes... and that's just an average. sometimes i would be on hold for over an hour! And then when i finally get a tech support person on the line, they would tell me they need to send a tech out to my house because it was SUPPOSEDLY a modem problem and of course i would have to schedule it on a saturday. When they come out on the following saturday between 8 and 12, the line of course would be working and they couldn't do anything except change out my cable modem AGAIN. At the beginning of the week the cycle would start all over again. I had to finally cancel my cable internet and go with at&t DSL which is a quarter of the speed (and price) but at least it doesn't cut out for days at a time.

I completely understand that Adelphia's system was all messed up and thats why i put up with it so long, but my job (and vonage) depended on the internet working reliably at least 75% of the time and that just wasn't happening.

sorry time warner, but i just couldn't handle it anymore. Maybe when they get their crap together i can sign up again


Quiglag
God is Love
Premium
join:2004-09-19
Ontario, CA
·SharkSpace

Not buying it

I didn't have as many problems with Adelphia, as I do with TWC. Plus the fact that TWC removed a few channels from their analog line up and also raised the price. This is all on Time Warner.
--
\o/ My Website | Check Out My Gallery

fiberguy
My views are my own.
Premium
join:2005-05-20

reply to chemaupr
Re: Network Assessment

said by chemaupr See Profile :

What???? their engineers did not considered a network assessment before deploying new services or changing over the Adelphia system to TW.
..because in the way this system changed hands, and the bankruptcy involved, they were not allowed access to anything Adelphia prior to the take over. This wasn't a purchase.. it was a bankruptcy take over and the rules are different.

Still, while this is nice sound bite bickering and bantering, there's more to the story that's below the surface. Yes, ... maybe adelphia was working with in it's shoddy structure, and anyone that knew anything about the infrastructure in L.A. knew that the Adel system was old and out dated... maybe when TWC tried to connect it to THEIR systems is when the shit hit the fan.

It's easy to arm chair quarterback, but it's a different beast when you are on the field yourself.

Instead of jumping in with both feet on a sound bite or single headline, you'd look better if you saw the grander picture.

Other than the name changing, and rerouting the inet and phone, not much else changed.
--
"Complaining is the least path of resistance for the self-reitchous and lazy ... those who also never take the time to point out a good fortune when the opportunity presents itself. It says a lot about one's moral character." - Unknown


Topmounter
Sent By Grocery Clerks

join:2001-02-20
Evergreen, CO
reply to manfmmd
Re: Bad Excuse

Instead of getting sent to voice mail, time Warner must have actually answered the phone.


GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
·Cox HSI

Ugh!

" which will allow officials to order cable services, HD channels, digital-video-recorder services and video-on-demand at discounted prices."

Why the hell are these people spending government time poking around a website ordering services for their own personal use? Don't tell me city hall officials will only be ordering these services for city use.
--
Got a V3 or a V3i or an L7? Want to get the most out of them? Check out my sites »hacktheV3.com and »hacktheV3i.com and »hacktheL7.com


Authority
Obama Biden '12

join:2000-03-29
Beverly Hills, CA
·AT&T Yahoo
·Packet8
·magicjack.com


2 edits
No Surprise - Apelphia legacy lives on.

It's no secret that Adelphia was both technicaly and financially a disaster. Poor training. Horrible hiring practices. Snotty employees. Not surprised the legacy of their incompetence has lived on... but TW will fix it.
--
"Canada" = economically, militarily, politically, and culturally irrelevant.
Forums » Time Warner Blames Adelphia Networks For LA Meltdownpage: 1 · 2


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