PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | Not for long
I bet these numbers all get changed very soon. |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| said by PolarBear  :I bet these numbers all get changed very soon. Yep, i bet too. They dont want to talk to their customers, which is very sad.
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Fossils, Not Gospels. |
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Ebolla
join:2005-09-28
Dracut, MA | I dont think that CC doesn't want to talk to customers, its the fact that dispatchers already have hands full, why should they do there job AND a job for frontline phone reps. |
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battleop
join:2005-09-28
00000
| reply to hopeflicker
I think this is going a bit far. If these are Internal use numbers then they will get changed. I guess they wouldn't even hesitate to release an employee phone book either.
If you had a legit problem that couldn't be resolved then I would say use the numbers. Using them because your tech is 5 minutes late? BS. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
 ·Charter Pipeline
 ·AT&T Southwest
| said by battleop :If you had a legit problem that couldn't be resolved then I would say use the numbers. Using them because your tech is 5 minutes late? BS. at least 5 minutes late. that IS a legit problem. maybe your time is worthless, in which case i understand how you don't see it as "legit". |
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bogey780
join:2004-03-19
Here | go ahead...
Go ahead and clog their internal system with calls they're not staffed or prepared to handle. |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| Don't know what is worse
Consumerist posting or BBR adding to stupidty.
1- Not all corps/sysprins are listed
2- Numbers wil be changed rather quickly
3- Influx of sub calls to dispatch will just clog the system, since dispatch isn't set up for 1000's of call a minute.
4- To Comcast employee who leaked this, you are a jackass and just made your co-workers job in dispatch much harder.
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www.seabee.org |
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battleop
join:2005-09-28
00000 | reply to morbo
Re: Not for long
Oh everyone look at morbo. He is really important. He is so important that he can't wait 5 minutes. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to JSRoman
Re: Don't know what is worse
True dat!
What is this, BBRsumerist.com  |
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Fubar
join:2001-02-20
Phoenix, AZ
| More techs are gonna get fired now....
With all the customers now calling in to dispatch more techs will now fall asleep waiting on hold..........
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to battleop
Re: Not for long
I could see his point though... typically CS will give you an appointment window... 8 am - 12pm of 1 pm to 5 pm. If its 1pm to 5pm and its 5:05pm. there _could_ be an issue of them showing up that day at all, and you may have wasted half a day of your time.
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Canada = Hollywood North |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
2 edits | reply to battleop
said by battleop :Oh everyone look at morbo. He is really important. He is so important that he can't wait 5 minutes. He's already waited eight hours at that point.
I know you run or are part of some little ISP, and probably never have to deal with these things (or god forbid have work to do instead of sitting around for a day for someone who never shows up), but sheesh, get over yourself. 
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Toolmaster of La Grange. |
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Surfinusa
Premium
join:2001-02-08 | wow
I got deleted ... I still think this is a dumb thread... |
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fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | reply to PolarBear
Re: Not for long
They WILL be changed.
Why? Because they are for technicians only!
I also bet that the consumerist gets their hands slapped too!
Already made sure security knew about this.. don't count on them being the same for too long.
hahahaha... great job, consumerist! not
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"Complaining is the least path of resistance for the self-reitchous and lazy..." |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest
| reply to battleop
said by battleop :Oh everyone look at morbo. He is really important. He is so important that he can't wait 5 minutes. you obviously have some personal issues relating to this. or as i mentioned earlier, you don't value your time.
this happened recently with me. i had a 2 hour appointment window scheduled for maintenance. i intentionally scheduled my work day around this time, so when they didn't show up (or call, or anything) i went to work. i couldn't waste any more of my day because of their incompetence/unprofessionalism. i used another company instead. sometimes i will wait an extra 5 minutes or 45 minutes, but most of the time i won't. |
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deoptima
join:2003-03-15
Old Hickory, TN
clubs:
| Why its a bad idea
Really guys if you call these numbers there is only a few dispatchers and think of it this way they have around 100-300 techs trying to call them too. Techs call in to get YOUR accounts fixed and to close out jobs. The more people that call in the longer the wait and if youre a customer you will probable get transfered back to the call center and have to wait on hold yet again! So whats the point of even calling? there are only 15-25 people in dispatch in Nashville dealing with all of middle tennessee think of the hold times! there is on any day at any given time there can be a 3-45min wait for the techs when its just TECHS! just think about this before calling these numbers please |
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patcat88
join:2002-04-05
Jamaica, NY
| reply to ninjatutle
Re: Don't know what is worse
said by ninjatutle :True dat! What is this, BBRsumerist.com Hell YAH! |
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bigjimc
join:2003-04-21
Middleboro, MA
| reply to battleop
Re: Not for long
How about an 8 AM appointment and the guy shows up at 1 pm
I am not important, I just bill out at $135 an hour. Who is going to pay me?
An I pay $175 a month to Comcast.
Service This!!!!
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Just my 2 cents...Flame Lightly... |
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madrhino
join:2004-07-03
 ·Verizon FIOS
| reply to deoptima
Re: Why its a bad idea
I spent an hour and 17 minutes on hold with Comcast yesterday,then was told a ticket would be generated.The issue is still unresolved.
It's good to know it's going to get even more screwed up now.
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Get Verizon FIOS,The Anti-DIOS |
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battleop
join:2005-09-28
00000 | reply to RadioDoc
Re: Not for long
God forbid you actualy read my post. I said 5 minutes, not hours. |
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