Westofhere
join:2005-04-07
Monroe, WA | Good here.
One of our clients in Tucson uses their POTS/Cable business package and we have been very pleased with it over the last 1.5 years. |
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dfrandin
Premium
join:2002-06-14
Las Vegas, NV | Yay Cox!!
Having had Cox here in Las Vegas, since the transition from Prime Cable, about 6-7 years ago, I've had next to zero problems with them, and the few times I have had problems, the support was pretty good.. So, Yay Cox!!! |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
| they arent bad.
...but I wish they were more responsive to customer suggestions. I also wish their channel offerings in different markets were more homogenous. the west coast get a lot better channels than here in the midwest. I told cox I wanted CCTV4 and CTI but I think it fell on deaf ears.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| i have been happy
I have had them for about a year with no complaints. their customer service is ver knowledgeable and helpful. I told them what i tested and the method and they didn't make me repeat it. This helped solve the one problem i had within 10 minutes. The only reason i would leave is if fios came into town and that isn't going to happen. There is uverse soon but cox is too good to me. But increase the upload please.
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www.LakeSemaJ.com |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
 ·Cox HSI
| my only complaint
Price and lack of congruence across all markets as far as speed offerings go.
15/2mbps in NoVA=54.95.
15/2mbps in Oklahoma =$279.95.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | wow. quite the difference. |
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chiefeyes
join:2001-08-14
Thomaston, ME | reply to MarkyD
Is $279.95 for HSI only? If so, I hoped you got kissed !  |
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chemaupr
join:2005-06-06
Alexandria, VA | reply to MarkyD
NOVA= Fios competition
Oklahoma= I'm not sure but it seems that there is not more competition there. |
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datwell1
join:2002-01-08
Falls Church, VA |  Fairfax County, VA
The Cox story here was quite different. For which, Direct TV, DishNetwork and Verizon Communications have been grateful.
--Doug |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
| reply to chemaupr
Re: my only complaint
said by chemaupr  :NOVA= Fios competition Oklahoma= I'm not sure but it seems that there is not more competition there. Just AT&T, with UVERSE coming in August.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to chiefeyes
Not a fair comparison by MarkyD. He is comparing residential pricing to commercial rates. He knows this as it has been posted in the Cox forum.
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Of all the people I know... you're one of them. |
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Derspankster
Premium
join:2003-02-12
Marion, OH | Miss Them
I had Cox years ago. They were pretty good. I miss them.
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I thought I made a mistake once but I was wrong |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
| reply to needforspeed59
Re: my only complaint
said by needforspeed59 :Not a fair comparison by MarkyD. He is comparing residential pricing to commercial rates. He knows this as it has been posted in the Cox forum. Dude, business pricing with NO SLA. That's as good as residential service as far as I'm concerned.
that's all I really have to compare since 15/2 is not offered on a residential basis in OKC.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
·Cox HSI
| They've done it right
Cox is doing everything right. In my market, the only competition is Embarq with DSL that is light years behind (I think they offer 5.0/768Kbps for their highest tier, while we get 12/1Mbps with PowerBoost), and we are still seeing speed increases. I have found the field techs to be friendly and helpful, have been contacted by people from the local office here when I complain about something, and Cox has had VERY high level representation on this board since before it was cool to do (i.e., the beginning). These guys know what they're doing.
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"Don't steal. The government hates competition." |
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feverfive
join:2005-06-16
Omaha, NE
| Cox is "o.k."
Ehh, I have no real complaints in my 4 years w/ Cox, but then again, I have no alternatives for HSI. I can't get DSL where I live, so Cox is the only option for me. Only thing I'd love is more upload, other than that, I can't say anything really negative, which in this day & age is a resounding endorsement... |
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amungus
Premium
join:2004-11-26
America
clubs:
| only one thing
I'll get to that 'one thing' in a minute...
They've been pretty good here compared to the previous cable companies, and their internet service can't be beaten in the area... DSL is steady, but COX is so much faster for most people, the coverage is insanely larger, and the price isn't all that bad considering what you get (Most people go for the standard $40/month package 6-7/512)
I've had one bad experience calling them, only because that rep in question was so ignorant that it nearly drove me insane... he even asked how much RAM my computer had and I about lost it - I'd just finished explaining that everything was perfectly fine a day or two ago and that nothing had changed on my end... anyway, it got resolved after some work at the local cable office... upgrades...
They've been good though. Overall, they do their job well and the field techs have ALWAYS been awesome, esp. the one old dude who was out fixing a line once and said "I set up every single piece of wire up to where you are, and I will double check every point on it to make absolutely sure nothing's wrong..." ...they had my line fixed the same day a truck had knocked it down... within a couple hours in fact...
The other nice thing? No contract. They simply signed me up again when I moved with ZERO hassle (small deposit though, whatever). Ma Bell wanted to sign me up with a phone just to get internet, a year contract, a bigger deposit, slower speeds, and confusing packages...
Go Cox. Keep rockin' |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
| I concur with the article
After Cox took over the old delapidated Media General infrastructure in Northern Va and upgraded pretty much everything, its a top-notch operation. I've been very happy with HSI - which continues to improve in speed, value, and reliability. I even dumped Verizon in favor of Cox phone service. Very happy there too. I'm saving money.
Customer service has been good... Same day service on a reported outage that was determined to be premise related. Company approved engineers that participate on DSLR Cox forum and help users solve problems... Awesome, and a joy to work with.
The things I'd ding them on are almost too petty to mention.
--- Happy Customer ---
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"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein |
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GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
·Cox HSI
| Well...
We've only had Cox for a month and the only problem I have with them was a couple days ago when HSI and cable went down, it took the digital phone right along with it. They touted in their literature and TV program how the phone is on a separate system and that if cable/HSI goes out the phone will not. Ha. The three services were down for around half an hour.
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Got a V3 or a V3i or an L7? Want to get the most out of them? Check out my sites »hacktheV3.com and »hacktheV3i.com and »hacktheL7.com
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ
| reply to MarkyD
Re: my only complaint
I wasn't trying to bust your chops. I wanted to point out that it is a business rate vs residential. I would call back about the SLA if I were you and still interested. That is about the only thing that differintates the two things. I wonder if someone told you the wrong thing?
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Of all the people I know... you're one of them. |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
| reply to GilbertMark
Re: Well...
They are on different systems... but the HSI signal and Phone Signal travel over the same physical cable (on different frequencies) - much like DSL and Phone. So if its a cable / transmission system issue...they will both be affected.
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"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein |
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