ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| Comcast service sucks?
Say it ain't so. I suffered with horrid Comcast service before our system was traded to TWC. Since then speeds are up nearly 100% and my price down almost 20%.
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Macintosh Users Group Serving the Inland Empire |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD | What a crock . . .
I seem to remember these promises before.
Comcast is incapable of giving good customer service due to their monopoly mindset. |
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quetwo
That VoIP Guy
Premium
join:2004-09-04
East Lansing, MI | Maybe...
Maybe customer's expectations are too high ;P |
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vrette
Premium
join:2000-07-22
Lombard, IL
 ·AT&T U-Verse
 ·Comcast
| Cable and satellite providers rank toward the bottom?
"cable and satellite providers in general tend to rank towards the bottom of customer satisfaction lists."
No in my experience. I had Dish Network before Comcast and the service was 100% better. The only reason I have Comcast is because there is no other HSI alternative the area I moved to, and Comcast really cranks up the price on HSI if you don't swallow their cable service with the Internet service.
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Chairman of the Bored... |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
 ·Verizon Online DSL
| reply to newview
Re: What a crock . . .
Gee, I wonder who has more credibility. A Comcast press release, or a congressional representative during an election year?
It's like deciding if you want to live next door to the prostitute or the drug dealer. 
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XM suspended O&A, so I cancelled XM. No O&A, NO XM. Period. |
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rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
·Verizon Online DSL
 ·Sprint Mobile Broa..
| reply to vrette
Re: Cable and satellite providers rank toward the bottom?
I don't know about Dish, but DTV is not as good as it used to be. Now the few times we have a problem, maybe once or twice a year there is a big run around of automated crap. I need a person to help with a problem I have when I call in.
I partly blame the sheer STUPIDITY of people, they call in asking why their remote doesn't work.. and DON'T try changing the BATTERIES to begin with... DURRR?
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. |
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GlennAllen
join:2002-11-17
Richmond, VA
·Verizon FIOS
| reply to N3OGH
Re: What a crock . . .
No contest... the prostitute--the drug dealer will probably have people shooting at him at some point.
(Oh, wait, were you being metaphorical? If so, then I don't think it's a good analogy--both the prostitute and the drug dealer have higher morals. :-D)
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Wherever you go, there you are. |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
1 edit | Not much change, no matter who is in charge.
"A review of complaints to the Better Business Bureau since Comcast took control of Time Warner Cable in Houston and surrounding areas on Jan. 1 shows little change in the level of complaints."
Comcast is hiring all over the place. In my market alone we are talking close to 500 folks in Cust.Service and Tech. Ops in last year. There is a very visible push within the company to provide better service. No matter, you will always have that small portion that is not happy. My guess, if prices weren't so high the CS levels would show a big difference.
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»www.seabee.navy.mil |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
| All I have seen so far is Less is Best
So far the only improvement I have seen is to loss of half of all the premium channels. "They are just redundant programming. You do not need them. Look we will give you Mojo in exchange for the 20+ channels we took away". Yeee Haw a new sheriff in town and they are already picking our pockets.
"It will get better" so far has been nothing but an empty promise as they reduce the already small number of HD channels. At least my bill was reduced, oh wait that was because I dropped HBO. |
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shoan
join:2006-02-27
Benton, AR | reply to GlennAllen
Re: What a crock . . .
I would live next door to the prostitute in a heartbeat seems like they would have to be people persons and have some interesting stories to boot. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to ColorBASIC
Re: Comcast service sucks?
I am finally beginning to enjoy being a Time Warner customer instead of a Comcast customer. That said, the Los Angeles transition to Time Warner was extremely rocky, with a lot of PO'd customers and busy call centers.
Hopefully some of Houston's pains will be relieved once the transition is finished.
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Laser eye surgery rocks! I love frickin' laser beams. |
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Noah Vail
Premium
join:2004-12-10
Lorton, VA
·RoadRunner Cable
| They're not all bad....
In WC Florida, Brighthouse is excellent. The network has minimal outages. They're quick to swap modems.
Most repairs are promised 48 business hours for residential, 24 business hours business. It's often ½ that time.
We pay $50 for 8/.75 residential, $100 for 10/1 business w/ static.
Also, No Caps, No Throttling.
We're very happy with them here.
NV |
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koitsu
Premium
join:2002-07-16
Mountain View, CA
| Spotting problems before customers do.
... monitoring its network to spot problems before customers do ...
I'll hold you to that statement, Comcast, especially since your customer support reps almost never are told of IP-level or cable-level outages in an area until at least an hour after the issue's begun (a serious reflection on your lack of communication between your NOC and your CS reps).
I'll also hold you to that statement, Comast, because I seem to do a better job of monitoring your public-facing IP network than you do. That's pretty scary, since I'm a single SA/NA with a finite number of mid-level tools and scripts to do the job.
Get yourself a decent NOC, Comcast. Hire people who are network administrators, not script kiddies or (previously) CSRs. If you can't get NAs, get SAs. Get people who are familar with IP, and who can strive to help you make a good/decent monitoring system.
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Making life hard for others since 1977. |
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Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
clubs:   |  reply to djrobx
Re: Comcast service sucks?
Now the better question is....
Who DOESN'T have crappy customer service? |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | reply to N3OGH
Re: What a crock . . .
The prostitute is up front about F-ing you. |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | reply to rawgerz
Re: Cable and satellite providers rank toward the bottom?
I would also blame outsourcing of customer service for part of the decline in overall customer service ratings.
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Macintosh Users Group Serving the Inland Empire |
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meskinct
Mad Scientist at Work
Premium
join:2002-01-07
Danbury, CT
clubs: | No Timetable
There is no timetable to implement the changes, Comcast spokesman Ray Purser said.
Nice! It's great to promise things especially if you never have to deliver. WTF?  |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to djrobx
Re: Comcast service sucks?
I've got some coworkers in Valencia that suffered through the transition of Comcast to TimeWarner, and still have issues (HD outages with blank screen, poor quality on Vonage). With the bandwidth on TimeWarner in Valencia, it shouldn't be an issue. I'm on a measly 1984/512kbps DSL sync, and I've had reliable Skype.
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Canada = Hollywood North |
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whocares
Premium
join:2003-07-26
.. | reply to ColorBASIC
this was in todays paper,Comcast NEW POLICY
Comcast promises to make calls more convenient
»Comcast promises to make calls more convenient
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IF YOU can't walk with me AS MY FRIEND.[b]THEN don't walk with me at all[/b] |
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whocares
Premium
join:2003-07-26
.. | reply to ColorBASIC
mis posted
DOUBLE POST |
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