RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
1 edit | They've worked hard for it
Cable has had a reputation for bad service since it devolved from municipal CATV (Community Antenna Television) to commercial "cable" in the 70's.
That's a lot of bad blood.
--
Toolmaster of La Grange. |
|
Chuckles
Premium
join:2006-03-04
Saint Paul, MN
| the truth
As long as you have people who don't give a crap and get away with horrible job performance without consequences you're going to have this problem.
That's why I love/hate working for Comcast. You basically just have to show up!
--
kustomerservice.net |
|
ender7074
join:2006-11-21
Saint Louis, MO
 ·AT&T Southeast
| Won't Happen
Cable companies are run by mainly inept jerks that don't give a rats behind about the customer. Charter is a perfect example of this. Each consecutive CEO for the last 5 years has made service progressively worse. I think they don't care since they are the only CATV business in town. Who cares if the people are happy? |
|
hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
1 edit | reply to RadioDoc
Re: They've worked hard for it
I think it was a lot to do with the caliber of employees they hire and a few other things too. You pay shitty, you get shitty work done.
--
Fossils, Not Gospels. |
|
Chuckles
Premium
join:2006-03-04
Saint Paul, MN
| reply to ender7074
Re: Won't Happen
I definately dont give a crap about the customer. I hate every last one of 'em!  I love to torture them on the phone.
--
kustomerservice.net |
|
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | not as long as they charge $30 to install a CableCARD
they can fuck off as long as they need charge me to $30 to come out nad pop in a PCMCIA card into my TV. That is totally insulting....especially WHEN I HAD TO POINT OUT THE SLOT TO THEM!
cox cable service can rot in hell |
|
moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
1 edit | From the comments of the employees themselves.....
....we hear all the time how no departments talk to one another.
CSR rep puts in an order for a simple install. Tech gets to house with a simple digital box and customer wants 2 boxes, an additional DVR and a cable modem.
CSR sends a truck to a location for a TV signal issue. Tech gets there and the cable modem doesn't work.
Tech gets held up at last stop and notifies no one and when he shows up late, customer is irate that he spent the entire day at his house for a missed appointment.
If they want to improve their image, they need to improve their internal communication first. Otherwise, you have a "he said, she said" mentality where no one takes responsibility and the customer suffers.
Also, if cable companies don't provide for some leeway, then they look bad. If a simple job goes WAY over, techs are so booked, they will throw off the rest of their schedule. Late appointments = pissed off customers. |
|
Vertickle
join:2003-08-05
Madison, AL |  Greed and lack of competition.
Subject says it all. |
|
newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD | As long as there is little to no competition
there will ALWAYS be the mindset on the part of the cable company that they are the "only game in town" and if you don't like it, that's just too bad.
I see the exact same mindset from the electric company. |
|
Chuckles
Premium
join:2006-03-04
Saint Paul, MN
| reply to moonpuppy
Re: From the comments of the employees themselves.....
If they want to improve their image, they need to improve their internal communication first. Otherwise, you have a "he said, she said" mentality where no one takes responsibility and the customer suffers. Absolutely 100% hit the nail on the head! We're a communications company with horrible internal communication... mooohahahaha.
--
kustomerservice.net |
|
hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
| reply to newview
Re: As long as there is little to no competition
Somewhat of a comparison here:
I seem not to have any problems with my phone service (land line). I know the phone company pays a whole hell of a lot better than cable. And the type of people they are are much better.
When was the last time you had to call the phone company for telephone issues?
--
Fossils, Not Gospels. |
|
TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| reply to hopeflicker
Re: They've worked hard for it
said by hopeflicker  :I think i was a lot to do with the caliber of employees they hire and a few other things too. You pay shitty, you get shitty work done. In the music business we had a cautionary saying:
"You pay peanuts, you get monkeys" |
|
JSRoman
Premium
join:2005-03-10
Callahan, FL
| Price and that's about it
IMO it all boils down to price. For example most people are happy as hell with their chsi service when it is 19.95/mo for x amount of months, as soon as the price goes up it all of the sudden sucks. Mark my words as soon as Verizon starts raising their prices on par with cable they won't be as pretty anymore. Starting to happen already.
--
»www.seabee.navy.mil |
|
TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
 ·Comcast
| reply to inteller
Re: not as long as they charge $30 to install a CableCARD
said by inteller :they can fuck off as long as they need charge me to $30 to come out and pop in a PCMCIA card into my TV. That is totally insulting....especially WHEN I HAD TO POINT OUT THE SLOT TO THEM! cox cable service can rot in hell Your TV has a pcmcia bus in it. Can you give me a link to where I can get one? 
--
--
Internet News
My BLOG
My Web Page |
|
ender7074
join:2006-11-21
Saint Louis, MO | reply to Chuckles
Re: Won't Happen
hehe that how charter worked. They didnt care if the person on the phone was happy as long as we tried to sell them something. |
|
jmn1207
Premium
join:2000-07-19
Reston, VA
 ·Verizon FIOS
| Nice News Icon
That guy with the dunce cap on in the news icon should put a shirt on or at least pull his pants up. Is this a plumber? (hey, everyone is due a couple of brainless observations now and again) |
|
supernac
join:2003-03-26
Springfield, MO
| slow service
Recently moved to a new house, called up mediacom to get basic service, told them repeatedly that they had to show up after 3, no one was at the house before then CSR said no problem. Well it took the guy a week and a half to finally show up, what time does he show up? At 1. Called dish that night, had satellite installed the next working day. |
|
LeftOfSanity
join:2005-11-06
Felton, DE
| reply to Chuckles
Re: Won't Happen
said by Chuckles :I definately dont give a crap about the customer. I hate every last one of 'em! I love to torture them on the phone. Wow, what a way to help your company. You don't help the perception. |
|
LeftOfSanity
join:2005-11-06
Felton, DE
| reply to Chuckles
Re: From the comments of the employees themselves.....
said by Chuckles :If they want to improve their image, they need to improve their internal communication first. Otherwise, you have a "he said, she said" mentality where no one takes responsibility and the customer suffers. Absolutely 100% hit the nail on the head! We're a communications company with horrible internal communication... mooohahahaha. Wow. |
|
Chuckles
Premium
join:2006-03-04
Saint Paul, MN | reply to newview
Re: As long as there is little to no competition
I love that mindset! Totally gets me through the day. |
|
