ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | We suck less...
...is more accurate customer satisfaction claim for the DBS industry. |
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ender7074
join:2006-11-21
Saint Louis, MO | Worthless Review
I recently reviewed myself and found out I'm awesome! Thats pretty much what the report says... I take any report that a service provider runs to compare themselves to anyone else with a big grain of salt. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv | What a laugh. Verizon marketers at their best. 
By the way, I rate as "Awesome" too.  |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
| reply to ender7074
Oh yeah, well I recently commissioned myself to review myself and found that I'm not only awesome, but studies concluded definitively that I am an omnipotent being and lord of all I survey. According to me, people love/worship the ground I walk on and female models everywhere want to have sex with me, that's how awesome I am. Just ask me.  |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| On Par!!!
quote:
DSLR Said-
While FiOS is obviously a great service that's well reviewed among our users, beating cable in customer satisfaction is kind of like beating your pet in a banjo dueling match.
Of course cables comparison with Dishes HD channels by a third party survey group are laughable, but Verizon stating they have better customer service based on.. themselves is perfectly acceptable because they are "obviously a great service"
Dont hurt yourself patting your self on the back for less then half of your customers being willing to recommend your service.
--
CableFAQ.org/Technicians Unplugged
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to major marco
Re: Worthless Review
AT&T is no better...
While installing the VRAD a block away, AT&T killed my service - twice in one week.
1. 'shorted' my line, DSL worked, no dialtone for POTS. Had to wait ~ 5 hours for a tech to show up, while they were already in my area  Tech came over and cut me over to a different pair at the F2/Node
2. 3 days later, AT&T killed my line completely Friday night/Saturday morning, and CS stated I'd have an appointment for Monday 8 am to 6 pm or Tuesday 8 a.m. to 12 p.m. . AT&T claimed that the cutover update to their database was not in sync, and the contractors at the VRAD cut my line back over to the shorted line |
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JoeGee
join:2002-01-28
El Paso, TX | reply to CableTool
Re: On Par!!!
I am going to find out which is better this Friday, have Direct TV installed and TWC taken out. Stay tuned... |
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Da Geek Kid
join:2003-10-11
Mclean, VA
| DirecTV's low numbers
DirecTV's low numbers are due to the fact that they are in the mist of changing the entire line up and going ALL MP4 HD channels... One of their fav customers (me) have been complaining about DirecTV's line ups...
Now that I have a TB of DirecTiVO I should not be complaining... Too bad Tivo + DirecTV = bad these days... |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to JoeGee
Re: On Par!!!
said by JoeGee  :I am going to find out which is better this Friday, have Direct TV installed and TWC taken out. Stay tuned... I won't stay tuned...because what YOUR service is like in El Paso has no relation to mine in Buffalo.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
 ·Site5.com
·AT&T Midwest
·Comcast
| reply to major marco
Re: Worthless Review
said by major marco :Oh yeah, well I recently commissioned myself to review myself and found that I'm not only awesome, but studies concluded definitively that I am an omnipotent being and lord of all I survey. According to me, people love/worship the ground I walk on and female models everywhere want to have sex with me, that's how awesome I am. Just ask me. Oh yea, I hear ya. I love it when the company that provides the service does the report. Also, you have to keep in mind the small footprint of Fios right now in comparison to the much larger footprints of the other providers. This survey is bogus IMO.
--
My Domain
Nightfall's Hockey and Life Journal |
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·Site5.com
·AT&T Midwest
·Comcast
| reply to hobgoblin
Re: On Par!!!
said by hobgoblin :said by JoeGee :I am going to find out which is better this Friday, have Direct TV installed and TWC taken out. Stay tuned... I won't stay tuned...because what YOUR service is like in El Paso has no relation to mine in Buffalo. Hob We have a winner.
--
My Domain
Nightfall's Hockey and Life Journal |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD |  Wrong Approach
Perhaps cable companies should just have J.D. Power or some other BS reviewer give them good reviews like they do with GM, Ford and Chrysler. That ought to send the right message.
--
Only SHATNER is Kirk. |
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Time4aNAP
Premium
join:2007-04-09
Des Plaines, IL
| reply to ender7074
Re: Worthless Review
I've also noticed that the questions asked in the ACSI surveys tend to be leading ones. The scope is often so narrow that you might be forced to report a company as being bad even though they made good on an initial mistake outstandingly well and swiftly; or rate as good a company that had an uneventful install, but after the installer was gone you sat down to find that you hadn't been connected, and nobody has rectified the problem since. |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| reply to Da Geek Kid
Re: DirecTV's low numbers
Wrong! The reason for DTV going down is that their prices are starting to catch up to cable. Verizon CS ratings will most likely start going down hill also as soon as they get a 2-3 years of rate increases under their belt.
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»www.seabee.navy.mil |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| Apples and Oranges
You can't compare two statistics unless they used identical metrics to measure their results. So Verizon would need to enact their study in an identical manner to the ones they are comparing their results from in order for it to mean anything in relation to the other studies. |
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Da Geek Kid
join:2003-10-11
Mclean, VA | reply to Da Geek Kid
Re: DirecTV's low numbers
Verizon's TV IS DirecTV... and DirecTV prices are STILL better than any cable if you bundle the entire package... I have all the channels and pay 110.. Cox here for the same service charges 185 |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | reply to ColorBASIC
Yup
Before any of you make comments about CS reps, please work in a call center before blowing out your comments about the call centers. You can't criticize what you have not worked at or experienced. |
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Healbot
Premium
join:2003-07-16
Vancouver, WA | huh
"They're ...... doing away with traditionally annoying installation headaches like the all day service appointment."'
Umm credit your source please. For any install Comcast and even ATT@Home 10 years ago didn't require an all day appointment. |
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rickonline
join:2005-11-15
North Bergen, NJ
·Verizon Online DSL
| reply to Maxo
Blame the customer
For years both Cablevision and Verizon had this mentality. It is ALWAYS the customer's fault so why are you calling customer service? It is YOUR fault! I have noticed in the past year or so that Cablevision has backed off this insult and is actually accepting the responsibility for fixing things. However, Verizon has actually intensified this "blame the customer" mentality. God Forbid I have no dial tone. I have to call Verizon and BEG for a service call. And then I have to agree to a huge fee (over $100) if the technician actually finds that it is my fault. Verizon almost never accepts responsibility for fixing things. I like my DSL service with them and would of left a long time ago if not for the reliable DSL.
In the Cablevision vs. Verizon comparison I say that Cablevision is the winner in customer service.
--
Rick |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
1 edit | reply to Trinijoy
Re: Yup
Sorry, I don't have to murder someone to criticize a murderer.
Experiencing CRAP SERVICE is enough experience to criticize the quality of service I receive from customer no-service persons. |
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