TampaVoIP
join:2002-05-10
Tampa, FL
| Vonage isn't cheap, and their "support" is non-existent. I think I saw two posts where people were saying "What did you expect for a bargain basement service?" Only problem with that statement is that Vonage is one of the most expensive VoIP services out there, not to mention one of the worst when it comes to customer service.
Their incompetent technical support staff were what forced me to cancel them. I was out in the middle of nowhere (closest computer was ~50 miles away) and the call forwarding had screwed up on Vonage's end. It'd forward the call to my cell, but would drop after ~15-30 seconds. Calling "technical support" was useless. They were telling me to power-cycle my router & adapter...well, great, they were 600+ miles away, UNPLUGGED already, what good is that going to do when it's Vonage's system that has a problem? I asked the rep to disable call forwarding & just let everything go to voicemail...to which he told me to go online & do it myself. Well, nice... I already told him I wasn't going to be near a computer for 3 more days. He claimed he couldn't change it (bull).
So, when I finally did get back in town, I did cancel. Waited about 45 minutes on hold. They made a few offers like a pathetic used car saleshole does as you walk off the lot, no thanks. Done with 'em & much happier with my other VoIP provider. |
