Tarheels Fan
Premium
join:2006-01-05 | My sister got a similar letter...
Just a couple days ago, for using too much roaming even though they bill it as unlimited. She just purchased a new phone too in February that cost her $150 over the rebate amount. Sprint must be feeling a numbers crunch. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | send Sprint the bill for early termination: $200
if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract.
same standard. only fair. |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | YOU GO SPRINT! |
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south1178
Buckeye Stangs
Premium
join:2001-12-17
Cleveland, OH
clubs: | I'll be staying with Verizon. |
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LaZ3R
Premium
join:2003-01-17
 ·Rogers Hi-Speed
|  Uhh...
You see, the problem is... umm..... yeah, we really can't help you, we don't have a clue what the hell we're doing. At this point we're just hoping for some sort of miracle to happen so we can ching ching ching our way back to the top which we haven't been able to do for a long time, so, after careful consideration, F*** off. You're not helping us achieve our goals so we have no choice but... to put you down.
- Signed, dumb people at Sprint.
Gotta love this crap.
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Life is a game of blackjack. You keep playing until you bust. |
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dibbb
join:2003-09-19 | reply to Tarheels Fan
Re: My sister got a similar letter...
It just goes to show that they (and other phone companies) couldn't care less about the customer.
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»myhax0r.net
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ignatiuskc
join:2006-02-13
00000
1 edit | reply to south1178
Re: send Sprint the bill for early termination: $200
Verizon canceled EVDO users for going over 5GB even though they called it 'unlimited'. At least they no longer state 'unlimited' usage. But they'll still dump users for hitting a certain limit, not different than ATT/Sprint. |
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Rhanlav
Dook?
join:2005-01-28
Jacksonville, FL
| Ironic...
I find it interesting they put the customer care number at the end of the letter, after saying that they're giving the person the boot for calling their customer support too much.
Hmm. I think this is a perfect opportunity for the person getting the boot to rack up some more phone calls to their support folks just because. |
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DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
| good riddiance
I'm glad to see them go. There are a lot of extreme cases of people calling thousands of times a year. I hope the person who received this letter was one of them. I bet he/she was a credit hound. Ive seen customers that have $2000+ in credits with only 3-5 payment in the last 3 years. They have somehow finagled their way into every pda for free. I like 5-10 free phones a year. Why? because they call in so much and ask for credit. If they don't get it they hang up and try a new customer service rep. That example is no exaggeration. These people deserve to be canceled. Its nice to see something finally done about this. |
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djrogi
join:2006-11-27
Greer, SC
| reply to south1178
Re: send Sprint the bill for early termination: $200
If enough non-savvy people stay with Verizon I'll continue to be a very satisfied Sprint customer who uses most every service they offer, for half the cost of Verizon, with better coverage to boot.
I only wish our tech support desk could hang up on those who refuse to RTFM. This is why Asia gets so much technology before US, too many whining users. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| reply to LaZ3R
Re: Uhh...
Yup... all large companies work in similar style.
I've been able to use some of this to my advantage though.
old AT&T Wireless screwed up, and in return gave me a huge bucket of minutes.
Current at&t recently did something similar and I ended up with at bonus 2800 rollover minutes to use up.
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Canada = Hollywood North |
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dcurrey
Premium
join:2004-06-29 | Thats how you do it.
Now we know how to get out of paying the early termination fees. Just bug the hell out of them until they cancel you. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | reply to Rhanlav
Re: Ironic...
good idea. i'd call once a day for a month. each time, just take forever to explain why you are calling. ramble. pretend to be senile. whatever it takes.  |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| Coming soon...
"While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs..."
Why do I see this "coming Soon" to Verizon ? 
VZs CS is so poor they rarely resolve problems without Multiple calls. They can't, won't resolve the problem(s), so you call "to much" and get dumped. Great !..  
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If only the Verizon CSRs worked this well.  |
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ender7074
join:2006-11-21
Saint Louis, MO
·AT&T Southeast
| reply to djrogi
Re: send Sprint the bill for early termination: $200
said by djrogi  :If enough non-savvy people stay with Verizon I'll continue to be a very satisfied Sprint customer who uses most every service they offer, for half the cost of Verizon, with better coverage to boot. I only wish our tech support desk could hang up on those who refuse to RTFM. This is why Asia gets so much technology before US, too many whining users. Non savy? What an asinine thing to say. You think that because you use Sprint, definitely on the lower end of support and coverage as they are proving, you have some sort of leg up on other people? Sprint here sucks. The only place you can get a signal is next to a major highway and they charge just as much as Verizon and AT&T.
And to your other nonsensical remark to RTFM, get a grip. The article clearly states that people were calling in for billing and other issues, not just tech support. Maybe you should RTFA. Besides, thats what tech support is there for. If they don't like it, either don't provide the support or charge for it. Terminating contracts then charging people for it is rediculous. They are going to get taken to the cleaners for this and deservere every penny they lose.
Also, keep in mind, people that don't know what they are doing pay your paycheck and the paycheck of most everyone else in the IT field. Drop the attitude. |
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ignatiuskc
join:2006-02-13
00000
| reply to dcurrey
Re: Thats how you do it.
said by dcurrey :Now we know how to get out of paying the early termination fees. Just bug the hell out of them until they cancel you. That's a great point. Sprint's tactic will backfire. OTOH, it would make more sense to get Sprint since you can easily get out of contract if you'd like. |
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verolom
join:2002-03-23
Eagleville, PA | iPhone, here we come!
I guess this is one way to break your contract to get an iPhone, following the proven "annoy your provider to hell" methodology... And people say phone companies are inhumane ... |
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bassthumpa
Premium
join:2000-12-26
Austin, TX
| reply to morbo
Re: send Sprint the bill for early termination: $200
said by morbo :if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract. same standard. only fair. I like that idea!
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Myspace | Yahoo! 360° | Blogspot |
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koma3504
Advocate
Premium
join:2004-06-22
North Richland Hills, TX
2 edits | Read title 48
Title 48 of the F.C.C. rules and regulations Lawyers Edition.
States that is is against the rules to treat one customer any different than any other.
FYI: It is also the federal rules and regulations to falsify a report to the F.C.C. punishable by a Fine. etc...
YEs i have read the entire boor and amendments.
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† Koma †
If YOu Don't Think It's Possable!! It's Acually A Reality!! The best way to predict the future is to invent it. Alan Kay!!
Ya Don't Know The signal Till Ya Ride It!!
Voice Break's There's Trouble!! |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
1 edit | reply to Tarheels Fan
Re: My sister got a similar letter...
I was told this on the phone. If you correct their mistakes to much it will flag your account. When you question it they won't tell you anything but hang up on you.
Edit Add- In order to get their mistakes fixed you have to file a complaint with Sprint or the BBB and then let some office in Texas call you a month or two later to actually tell you that it was fixed- etc but the system says the billing error is still there.
I added a phone to my account back in Nov. and was charged $500 all on my account- it ended up shutting my services off. They're excuse; we're sorry but it was an error in our billing system it will take 3 months to clear this up. And it still is an issue; but regardless i like sprint. my service works, i have service everywhere I go, and my service is cheap. |
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