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join:2000-12-30
San Jose, CA
| I like it. The less they have to deal with "squeaking wheels", the more time the reps have for other folks with REAL problems.
And yes, the more they kick off the hogs that abuse the system, the more and the better the network will be for the rest of us.
EVERYTHING IN MODERATION. Abuse it, and you lose it. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
 ·Cox HSI
·AT&T Southwest
| Re: I like it. said by DSLTech  :And yes, the more they kick off the hogs that abuse the system, the more and the better the network will be for the rest of us. Kicking off long term, paying customers because THE BILLING DEPARTMENT can't do it's job is plain assinine.
Their attitude is "Shut up and pay whatever we say."
Screw that. You double bill me, you bet I'm calling in. You cancel me because I called in on YOUR error? There's abuse going on here, alright. Abuse of the consumer....
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
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jax33
@alltel.com | remember that when they screw up your bill and expect you to pay double... you will be the hog then huh?
Do unto others as you want done unto you... | |
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Gilitar
join:2000-11-20
Mobile, AL
·AT&T Southeast
| Go out of business already Sprint is a crappy, bottom feeding wireless company. The idiots in charge over at Sprint have absolutely no vision of the future. The company lacks direction because they have no idea how to implement ideas. I hate Sprint as do most of the people I know! Go out of business you worthless pathetic excuse for a wireless company!!!!!!!!!!!! | |
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blahblah
@spcsdns.net
| Re: Go out of business already ^I have Sprint and they are no different than other carriers. Had major problems with Verizon. They kick off users for too much downloading. Have had good luck with Sprint. A $40B company with over 50 millions users isn't going away. If you don't like'm don't use them.
Cell carriers rank lowest of all consumer products. It's just how it is right now. | |
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| | Gilitar
join:2000-11-20
Mobile, AL | Re: Go out of business already Yeah they're going somewhere. They are going to be bought out and the Sprint name will go bye bye. Just wait and see. | |
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IsLNdbOi
join:2007-07-05
| Repeatedly billing me for a feature that is included... What about customers that call back wit legitimate problems? I was sent this termination letter because I had to call every month to have them reverse the charge for the unlimited text messaging that was one of the big selling points of the contract I have now. Every month they keep charging me for the unlimited text messaging feature and every month I have to call multiple times to get it fixed. I still have a copy of the plan with the features listed that come with the plan. I've sent it to their customer service before, but they still haven't permanently fixed this billing problem. | |
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| Done_Posting
Shoot to kill
Premium
join:2003-08-22
Toledo, OH
·buckeye cable
| Re: Repeatedly billing me for a feature that is included... If what you say is 100% accurate, then I agree that you got shafted and I offer my sympathy. Having such a positive experience with Sprint myself though, I just have a hard time envisioning this kind of thing happening on a large scale.
Are you going to pursue the issue with Sprint further, or are you going to cut your losses and move on to another provider?
Either way, best of luck.
- Tate
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Happiness is an OC-48 in your basement... | |
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| | IsLNdbOi
join:2007-07-05
| Re: Repeatedly billing me for a feature that is included... I'm going to try what I can to stay with Sprint. I've emailed Mr. Gary Forsee (their CEO) about this issue and other Sprint customers at SprintUsers forums have sent the story to a bunch of other sites.
Hopefully Sprint can reverse this decision. I know of no other carrier offering a plan like mine. | |
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partysource
join:2000-11-25
Phoenix, AZ | Thats Why I Am With Verizon Wireless Verizon Wireless has the best customer service, call quality, and billing! Enough Said! Verizon is the most expensive, but you get what you pay for! | |
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complaints
@spcsdns.net | Re: Thats Why I Am With Verizon Wireless According to complaints.com, Verizon and ATT/Cingular have over 2000 complaints logged. Sprint only has about 1000. | |
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Hilarious
@spcsdns.net
| ^Now that is the most hilarious post on here. Verizon is horrifying to some, Sprint is horrifying to some, ATT is horrifying to some.
Verizon is great for some. Sprint is great for some. ATT is great for some.
Absolutely ridiculous post. | |
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iLive4Apple
Hybrid power
Premium
join:2006-07-13
Helena, AL | Nextel cost me more monthly than Verizon did and the service sucks, YAY | |
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skitt
join:2000-07-17
Hayward, CA
| Sprint woes The people who are dropped by Sprint are lucky. For about the last five years I have been hounded by bill collectors picking up a couple of my accounts that were messed up by Sprint. I canceled Sprint service because of the mess-ups, and I have a final bill showing a zero balance, yet, somewhere there are a couple of accounts that collectors are buying up and bothering me with. Sandy from the Message Center is the latest (for about a year) in the bunch, but I ignore her recorded messages.
Do not use Sprint. Their accounting department is terrible. | |
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| Joe12345678
join:2003-07-22
Des Plaines, IL | Re: Sprint woes send them a check for $0.00 | |
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| hurfy
Premium
join:2002-08-06
Spokane, WA
| Look on the bright side, only 2 years left....
They finally stopped hounding me for the ETF after they flatout lied to get me to change plans then almost immediately dropped me for being late. hehe phone was paid for and i used like 10 minutes, i must have been costing them a fortune eh.
I specificly asked what the catch was (none of course) and what was diferent from my current plan (just has more nighttime minutes). The fact my original plan had no ETF and this one did was never mentioned :/
None of that has stopped telemarketers trying to sell me sprint service oddly enough :O
BTW, they don't tell the collections companies that 2-3 other companies have tried to collect on same bill unsuccessfully. They like to work both ends it seems. I would convince one company that it is not a valid debt and it would end up at another company! | |
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| | skitt
join:2000-07-17
Hayward, CA
| Re: Sprint woes said by hurfy :Look on the bright side, only 2 years left.... [...] BTW, they don't tell the collections companies that 2-3 other companies have tried to collect on same bill unsuccessfully. They like to work both ends it seems. I would convince one company that it is not a valid debt and it would end up at another company! Right. Sandy form the Messsge Center is the fifth agency in my matter. The previous four have given up.
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Skitt | |
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burple
join:2001-11-15
Kennedale, TX
| I hope this is true I have been fighting with Sprint for 6 months straight over one bill mess up after another. Everything from sending me out a phone I did not ask for to an address I has 2 years ago and billing me for it, to adding up sale charges without me knowing. They would soft credit all of the screw up and then it would be right back on there the next month. And then they would call me harassing about paying the reversed charges, which they caused with their screw ups to begin with. Not to mention the 3 months it took calling in just to finally get them to block text messages on our phones for good. I am working on month 7 now fighting with them over the mysterious phone that was sent out.. I told them I was past tired of the crappy excuse for service. 50% of the time I get hung up on. The other half they just want to have an attitude. I wanted out of the contract last month due to lack of support on their side. I even threatened to go to the Attorney General if they did not fix things. Customers should not be subjected to these headaches month after month. | |
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Kompressor
Premium
join:2002-02-12
Huntington Beach, CA | Sprint is going to wave penalties? Sprint is also going to wave the two year commitment penalty for early termination of service? I'm going to start calling them once a day until I get a letter from them! | |
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nitzguy
Premium
join:2002-07-11
Sudbury, ON
·TekSavvy Solutions..
·Rogers Hi-Speed
| ....We reserve the right to refuse service to anyone? I saw the Soup Nazi episode of Seinfeld tonight and it reminded me of this.
I guess that Sprint reserves the right to refuse service to anyone, for any reason, so I'd say this is within their rights.
But I've seen situations when I worked for a really Big Blue company where we had a customer call in for support about 1000 times in the span of 1 calendar year (roughly 3 times/day) and at that point he got banned from using the tech support service as he would just call up and just blab about anything and not have a problem with his computer at all.
That creates a bottleneck for those who have real problems, so the point that it comes down to, is does 1 customer have the right to monopolize the service and waste the companys time? ...Absolutely not. | |
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gudel
System Lord
join:2004-06-03
Santa Barbara, CA
·Cox HSI
| sprint I think it's a good move. Some people are just complaining too much, and if it doesn't work out, best to be on their own ways.
They sell service, and they should/do have the right to refuse service. They did not put a gun in your head and tell you to buy their service. | |
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| IsLNdbOi
join:2007-07-05
| Re: sprint said by gudel :I think it's a good move. Some people are just complaining too much, and if it doesn't work out, best to be on their own ways. They sell service, and they should/do have the right to refuse service. They did not put a gun in your head and tell you to buy their service. Another stupid post. I wouldn't have joined them had it not been for the great plan and the recommendations from people back when I joined. That has changed and if I wanted to leave I would be stuck to finish the two year contract or pay the ETF. I don't want to leave though. Their CS has been horrible with billing, but this plan is the best (for me) that I have seen anywhere. | |
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mustang03282
join:2003-01-10
Bridgeton, NJ
clubs:
 ·Verizon FIOS
| this is why i love tmobile tmobile is really helpfull when evey you call them up if they make a mistake they fix it right away and usualy copensate you. My mom has sprint and its a nightmare every month she gets billed for txt messaging and internet access when she dosnt have internet access and numerious times they told us they blocked all txt messageing. On top of that sprint picks and chooses what customers can see there calls and which cant I knwo when i loog into sprint with my moms account i can see ever call made on the account and fight ones that she didnt make but another friend of mine had sprint and they told him there was no way to pull up a log of all the calls made so he couldnt fight the calls that were not his. On top of the bad customer service the call quality is less then pleasing Sprint phones hit every dead spot my tmobile phone gets and more and even when they are in a area with good signal they echo and sound statically. I get better call quality when i tethering my ppc to my tmobile phone and make skypeout calls to avoide using my last few min on prime time | |
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ignatiuskc
join:2006-02-13
00000 | Billing Sprint just changed their billing over to Nextel's system last month. Should be much improved as Nextel in the past did not have many billing issues. | |
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SOLdesign
Did I drink a shot of Irrational Whore?
Premium
join:2002-07-29
Woodland Hills, CA | Happy Happy Joy Joy I just called Sprint a few months ago and renegotiated our calling plan. A decrease of about $100- 125 a month.
I am very happy. | |
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senatedon
join:2002-03-18
Mechanicsburg, PA | Silver Lining here folks. Hey, it's not so bad. Be thankful that you now have a roadmap to get out of your two-year contract early.  | |
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tmc8080
join:2004-04-24
Floral Park, NY
| new SMART PHONES?! When is Sprint gonna get some good smart phones such as the Nokia N95 for Sprint with Push to Talk feature added.. they are putting themselves at risk of becoming technology obsolescent handset wise.. and keep pushing only the military style phones. Dumbing down the phones also brings a certain customer base.. Sprint needs smarter customers, so...
get some smart phones.. | |
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Shadow01
Premium
join:2003-10-24
Wasteland
·AT&T Midwest
| A way around the ETF? So.... If you don't like the contract you are in, you can call billing until they cancel your service and avoid the ETF? Sounds like they have given some customers a way out by repeatedly calling billing.
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R.I.P. Moby 1964 - 2007 | |
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MissDiva
@atlanticbb.net
|  I'm the one that got the letter....
»forums.buzzaboutwireless.com/baw···.id=1328
It's been 8 years and I now have 24 days to port out (and my bill was already paid, so they didn't "credit" anything!) No one even had the courtesy to call me back from the Executive Offices.
It's too bad b/c for 8 yrs I stuck w/ them despite the problems. It will be interesting to see how this plays out for other people.
Thanks! | |
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trox1971
join:2004-10-27
 ·Sprint Mobile Broa..
| This policy started 06/25/2007.. yet folks claim the already This policy started 06/25/2007.. yet folks claim the already received notices from Sprint. I smell lies.
The article from the Consumerist is very misleading.
Customers with billing, technical.... and other issues are not impacted. The policy specifically applies to customers without errors, technical or other issues calling Care repeadtedly... | |
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About time to make the lead.
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