en102
Canadian, eh?
join:2001-01-26
Valencia, CA | competition... lock in your customers
Where there's competition, offer incentives to lock in your customers... it helps keep churn low, and investors like low churn/guaranteed customers.
Think wireless industry.
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Canada = Hollywood North |
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chemaupr
join:2005-06-06
Alexandria, VA | feeling the pressure?
For me, this is a big change in their business practices. I guess they are finally "admitting" the FIOS threat. |
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Karl Bode
News Guy
join:2000-03-02 | I think the scramble for the low hanging fruit has ended and they're just now interested in retaining the customers they already have.... |
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WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | Price on the move
The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. |
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nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ | Price Changes
Does this contract also prevent TW from raising your rates during that contract too?
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[[Your signature here]] |
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swintec
Premium
join:2003-12-19
Alfred, ME
 ·RapidVPS
·surpasshosting
 ·Sprint Mobile Broa..
 ·VoicePulse
 ·RoadRunner Cable
| It does not look it, but is a good question. As the cable companies tend to have a yearly price increase.  Maybe someone from new york could ask or look over the agreemant they sign.
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Alarm Clocks Kill Dreams |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
1 edit | reply to WiFiguru
Re: Price on the move
said by WiFiguru  :The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. Yep. But when they lower the price, chances are, you don't see a decrease in your monthly bill. |
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JSRoman
Premium
join:2005-03-10
Callahan, FL | reply to swintec
Re: Price Changes
The wording on TW page looks like you are locked into the discounted price for 1 or 2 years. Not a bad deal if you are happy with your service.
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»www.seabee.navy.mil |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| The answer to competition
is to lock you in with a bundle? Whatever happened to the good old days of price wars? Think these guys get together and hash out (collude) ways to maintain price points?
A relative in an area with FIOS who has comcast got the hard sell through the retention dept months ago when comcast moved some popular channels to digital. They now have a box with a million channels, Internet and something that resembles phone service on a one year contract, mostly due to the 'seller' convincing them that the FIOS people would tear up their yard w/the install.
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The woman from 1984 put down her hammer for an iMac®, iPod® & iPhone® |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| single service
How about they not charge extra if you order just internet. that would be nice. a 1 year contract to get the cheaper price would be nice also. And they do need to up their upload speeds, highest you can get is 768 with 15 down. If cox offered it they would give more upload speed. And for att 3 mbps down int he same place is 45 a month. Outstanding.
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www.LakeSemaJ.com |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| reply to Titus Pullo
Re: The answer to competition
Companies have learned from the airline industry that no one wins in a price war. RBOC and Cable will do everything possible to avoid price wars and will instead compete on perceived value of services. Ask yourself when was the last time you saw an advertised price war for any product?
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»www.seabee.navy.mil |
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Prespd
join:2004-03-10
San Diego, CA
| Dear TWC
Dear TWC,
I am a loyal customer and happy with my service. I don't even cringe at my ~$150/month bill for cable/phone/internet (lots of extra channels and HD service). I don't want your 10% discount on price. I want a higher upload rate, say 1MBps. I'll sign a contract for a higher upload rate, but not to reduce my price for a fixed term at 1-2 years only to see the rates rise later. What say you? |
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thecalip
join:2002-08-22
New York, NY
| 1
Unless it's a must I won't sign any contract into this. Especially with TWC. When you have a connection problem, it will take them 5 days to come check your line. The first time they will send a junior tech to you whom has no clue what he is doing. You send him back asked for another one, and it will take another 5 days minimum to schedule a senior yet. As of this since, my internet is on and off for almost 3 weeks, and still not fix. |
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Warez_Zealot
Rural land of the rising sun
join:2006-04-19
japan
| reply to WiFiguru
Re: Price on the move
uhh, I'm pretty sure if there is any sort of price increase, you have the right to cancel your service if you wish..
I'm sure cable must follow the same rules as the wireless scum.
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"You're not supposed to be so blind with patriotism that you can't face reality. Wrong is wrong, no matter who says it." - Malcolm X |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| reply to JSRoman
Re: The answer to competition
said by JSRoman : Ask yourself when was the last time you saw an advertised price war for any product? Yeah, I know; that was the rhetorical question in my post 
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My iLife isn't in MyDocuments |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest
| contracts abound
I'm not a fan of contracts, but I am a fan of good deals.
I find it hilarious that I have seen 4 different prices for Charter triple play Charter in the past several months. There is the price on tv commercials (129.99), the price in the letter sent directly to me from Charter (89.99), the price on the blanket marketing campaign for the neighborhood (119.99), the price from the moving marketing campaign (99.99). |
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Healbot
Premium
join:2003-07-16
Vancouver, WA | telcos
Telcos already pioneered this. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to chemaupr
Re: feeling the pressure?
quote:
For me, this is a big change in their business practices.
I saw a Time Warner commercial on TV just thismorning, touting "NO long term contracts!" with a nice graphic of a contract going through a shredder.
Right now businesses seem to have the mentality that new customers are worth more than the loyal ones who are sticking with them. I don't think this is right. Rather than try and lock customers into contracts, how about rewarding existing customers for their loyalty?
As it stands customers who really want to keep their bills low have to do a "new customer promo" bunny hop from provider to provider. Providers then have to look to contracts to slow this sort of churn down. I don't find it too surprising that cable is looking into this because they're about the only ones NOT doing this.
All that said, I definitely like the option of committing to a contract in exchange for lower bills. Particularly if the contract gives a truly good value (as opposed to extortionate non-contract prices), and the ETF isn't too horrific.
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Laser eye surgery rocks! I love frickin' laser beams. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to Prespd
Re: Dear TWC
quote:
Dear TWC,
I am a loyal customer and happy with my service. I don't even cringe at my ~$150/month bill for cable/phone/internet (lots of extra channels and HD service). I don't want your 10% discount on price. I want a higher upload rate, say 1MBps. I'll sign a contract for a higher upload rate, but not to reduce my price for a fixed term at 1-2 years only to see the rates rise later. What say you?
Ummm, if you got a 10% decrease in price of $15/month, you could use that to buy Road Runner Extreme, which should give you 1mbps uploads (judging from the SoCal upgrade thread they're upgrading SD). You'd even get an extra $5 out of the deal.
If they haven't upgraded your area yet that's a separate issue.
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Laser eye surgery rocks! I love frickin' laser beams. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to Karl Bode
Re: feeling the pressure?
quote:
I think the scramble for the low hanging fruit has ended
Don't know about that. I see contracts as a way for them to continue scrambling for that low hanging fruit without bleeding too badly when that fruit turns out to be rotten (unloyal, costly).
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Laser eye surgery rocks! I love frickin' laser beams. |
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