Anonymous
Premium
join:2004-06-01
IA | Good deal if...
1. You are a long time customer and you like the service
2. The price is locked too
Otherwise not worth it. |
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pilozm
join:2004-11-25
Forest Hills, NY
| 1 year at a time.
I am definitely going to look at the 1 year offering.
But ONLY, because I know that FIOS is at least 1 year out for me, so I am not giving up anything...yet.
I will bail out from TWC as soon as I can get FIOS.
I too, pay about $150/month for TV and Internet and I'll take any discount I can get.
I agree with a prior post. TWC should do something for long time, loyal customers. Something like:
customer for > 5 years: 5% off your bill
customer for > 10 years: 10% off your bill
customer for > 15 years: 15% off your bill
This might reduce churn. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to djrobx
Re: feeling the pressure?
Yup... funny thing is that at&t supposedly doesn't have any required contracts with Uverse either.
The way I see it...
Contacts:
Free (or cheap) installation, and low(er) prices. ETF fees if you cancel. Sometimes this can result in lower quality service, as you're 'stuck' for a term of eat the ETF
No-Contracts:
Installation fees (typically), low service to start up, prices will typically increase after a couple of months (3-6 months).
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Canada = Hollywood North |
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raptor1418
Premium
join:2002-12-03
Denver, CO
 ·magicjack.com
 ·Mesa Networks
| reply to djrobx
Why would they do anything for us loyal customers. They already have us and don't worry about us until we want to cancel service.
I have experienced this personally with both my ISP and Sat provider. Both times (have done this twice with ISP and twice with Sat provider) I called and wanted to cancel and they dropped my rate or gave me a few months free to stay on.
So in the end I actually got what a new customer got and the best part of it all is I told my sat provider up front that I wanted to pay the ETF over the phone right than and there to cancel my service. That got the ball rolling with out me even having to say I would stay if they gave me a better deal. Too bad I am still going to probably cancel in a few months anyway. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to Rob
Re: Price on the move
said by Rob  :said by WiFiguru :The thing is, when you sign up, you get that price, but, when they want to up the price, your stuck in a contract, and you have to pay the ever increasing price. Yep. But when they lower the price, changes are, you don't see a decrease in your monthly bill. When was the last time anyones cable bill EVER went down without dropping services?
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You can never be too rich, too thin or have too much Bandwidth |
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insomniac
Oh Yeah
Premium
join:2002-09-22
Naperville, IL
clubs: | reply to Warez_Zealot
Yeah. Increasing the price without giving you the option to terminate would be called "breach of contract."
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If everything seems to be going well, you've obviously overlooked something. |
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Ahrenl
join:2004-10-26
North Andover, MA | reply to JSRoman
Re: The answer to competition
CPU's, on-going right now.
Airlines didn't go bankrupt from price wars, they went bankrupt because they operate in an extremely high fixed cost, high volatility cyclical business. |
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timpinson
join:2001-08-17
Dallas, TX
2 edits | Not Enough To Make Me Switch
It just is not enough of a discount to make me switch over from the pricing they are showing there. If I'm going to sign a 1 or 2 year contract I wanna see a really deep discount on my bill so that when I see someone elses offer, I will be glad I signed up with Time Warner, not regret it. 
I use AT&T by the way even though my profile dont say it, I updated it long time ago but still dont show the change yet.
---------- |
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TWc friend
@rr.com
| reply to Prespd
Re: Dear TWC
Don't worry,that is coming soon.We should be getting our standard @ 10down /1 up in a couple of months.Then our premium will be 15down / 2 up. That's coming real soon,guaranteed!! We have been doing what's called pricelocks in the Desert Cities for about 1 1/2.It locks the price in for 1-2 years,and after that the price does not go up to regular price. |
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Prespd
join:2004-03-10
Wyoming, MI
| reply to djrobx
Not upgraded here yet. No competition still. AT&T is moving in, but isn't available and between TWC and COX there isn't an ability to take advantage of either. My point was simply, saving dough on the price is of less importance to me and many others when upload speed increases should take priority.
I'll keep my eyes open for the extreme availability in SD |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to raptor1418
Re: feeling the pressure?
Right... you typically have to either threaten to leave, or have competition come by (Uverse?) before they'll react.
DirecTv offered my $10/month disount for 6 months if I kept a 1 year contract (no rate increases). Works for me...
I already have the service, and this brings the cost of my 3 sets on DTV to $50/month.
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Canada = Hollywood North |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| reply to Prespd
Re: Dear TWC
quote:
My point was simply, saving dough on the price is of less importance to me and many others when upload speed increases should take priority.
I concur that upload is very important. I wouldn't have considered switching to Road Runner from my 6/768 DSL were it not for the 10/1 internet (the 1mbps upload specifically).
Here is a link to a post from a fellow in San Diego with 10/1.
»Re: SoCal members... Speed increase yet ?
Note that TWC's sales department tends to be a bit behind the ball when it comes to these upgrades. I've had 10/1 for months but they still advertise it as 8m/512k. Bottom line, they're working on that.
-- Rob
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Laser eye surgery rocks! I love frickin' laser beams. |
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ltjordan
join:2001-12-02
Hyattsville, MD
| Re: Fee for downgrading service.
This is my favorite part:
"The service features a $150 early termination fee if customers either cancel or downgrade their service during the two-year commitment."
I can understand the fee for cancelling the contract but you get fined for downgrading service? WTF? Let's hope that no one that signs this contract gets laid off or has to reduce expenses for any reason. Two years is a long time. That's just crazy. |
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tmc8080
join:2004-04-24
Floral Park, NY
| peanuts
Time Warner needs to GET REAL.. that's peanuts and hard to swallow given their reputation as one of the companies who still OVERLOADS cablemodem nodes, and packet-shapes traffic.
What about:
UPGRADING THE BANDWIDTH (6 megabits? Are you on DSL CRACK?!), UPGRADE NODES TOO, UNLEASH THE FIBER YOUR COMMERCIALS TOUT DUMMIES!!!!
STARTING OUT AT A LOWER PRICE (10% won't cut it even if it were month to month) TO GET CUSTOMER LOYALTY
GIVE MORE OPTIONS, CHARGE LE$$
This is one area where Verizon deserves EVERY CUSTOMER THEY GET until TW gets the message. |
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zethrus
@lhric.org
| I agree. Can anyone tell me why in my area Frontier (a small phone company in Orange County, NY) has an exclusive on phone/dsl service/sat tv service - and Verizon can't provide service of any type at all? Of course I have to go with TW but if I had the chance, I would go with Verizon's fios because then I would have cell, blazing internet speed, and lots of digital channels. Of course TW looks so good when it is one choice and the other choice is just a podunk phone company's "comprehensive package" - dsl and sat tv and flat rate POTS. The POTS thing is a bit attractive because of continued service in a power outage but as everyone in this thread has observed...the King of the Hill is Verizon. I have hard line trenched to my house but I'd rather have fiber optic. When I called TW and asked them where it was, they said fiber optic was not yet available in my area. So, TW has an exclusive because the phone company puts together a so-so package and there is no 3rd option service provider. BTW, the phone company used to rape us all with high charges and once they lost half their subscribers to voip, they put together a crap package. I wish somebody would fiber optic their network to our door... |
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cbyrd
Where's The Any Key?
join:2001-07-11
Murfreesboro, NC
clubs:
| I have no loyalty
My bill has gone up 10% since TWC "officially" took over the Adelphia franchise here, and I only get a buck for owning my modem now instead of the previous 3 bucks credit.
So..I cancelled digital cable and HBO. As soon as the tree guys get finished I'm cancelling the rest. Dish and DSL here I come.
$120 / month for digital cable, HBO and cable modem (and I own the modem!).
--
I like to break stuff |
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WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | reply to insomniac
Re: Price on the move
Not if you sign something in the contract saying that Road Runner can raise the price at any time. |
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Rob A
Jets AFC Championship
Premium
join:2005-01-17
Pompton Plains, NJ | Although I usually hate cable companies...
This is a very good move. Discounts with contracts is a very smart strategy. |
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lrtc
join:2004-06-05
Toronto | I'm going to sign up |
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sivran
Evil Eye
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable
| reply to dvd536
Re: Price on the move
Hmm. When I reported my packet loss issues, not only did TWC/RR credit me for the poor service, they noticed that I was still on a Comcast billing plan and bumped me into a proper RR plan. This had the effect of dropping my bill roughly eight dollars, and bumping my provisioned line speed *up* by ~20% (which I am now getting, now that the issues have been resolved). I actually figured they'd bump me into the Premium tier, which would've been roughly the same price, but they put me on the cheaper Standard plan.
All this done by the same rep who scheduled the tech visit *and* at midnight local time. Much better than Verizon, where if you want service credit or anything billing related, you have to call during the week during normal business hours, and tech support reps can't do jack as far as that's concerned.
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Think outside the fox...Seamonkey |
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