I0001110101
Premium
join:2005-10-07
Manchester, NH | I've Cancelled Vonage Before.........
And didn't have a problem doing so. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | Huh?
So she emailed DSLR? Sounds right.
People here are always saying you should ditch POTS. So you're all to blame  |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| reply to I0001110101
Re: I've Cancelled Vonage Before.........
said by I0001110101  :And didn't have a problem doing so. That was before Vonage started going in the dumper financially.
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Internet News
My BLOG
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dardin
join:2002-11-19
Tucson, AZ
1 edit | Typical policy for any service
This is actually a very common policy. Almost every service out there only allows the primary account holder to cancel the service or make other major account changes.
Not to defend the other problems people are having with canceling the service or even to defend this policy. Just pointing out that this is common practice and very typical of any service out there. |
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Jim Gurd
Premium
join:2000-07-08
Plymouth, MI | reply to TKJunkMail
Re: I've Cancelled Vonage Before.........
She should have her husband send a certified letter with return receipt to their customer service department demanding cancellation. |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | Yeah yeah
Screw POts. I'll pay cheap, since people are stupid and don't know how to use VOIP 1/2 the time. I never got one problem with my Vonage service hmmm... |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| Its usually the credit card holder...
...who has the power to administer the account, being the legally responsible party. I wonder who is paying the account.
If Vonage refuses to play ball, call the CC fraud number and report any further charges as unauthorized. That'll get their attention. |
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rileyjam514
There You Go Again...
join:2005-06-26
Kearny, NJ
| Common, but easy to get around...
I used to work for their cancellations department and I told people who brought stuff like that to my attention to just log into the account while I was on the line with them and change the name on the account to reflect both spouses. Nine times out of ten, that fixed things and we could proceed with whatever they needed. When that didn't work, the user usually hung up before we could do anything else.
And in case you were wondering, this was done with my manager's approval.
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Abortion is murder, Reagan was a hero, Clinton was a sleazeball, Iraq is much better off without Saddam, and the telcos are not trustworthy with American tax dollars. There! I've managed to offend a significant portion of BBR! |
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chef423
Chef423
join:2000-09-02
Springfield, IL | devils
no wonder other cultures hate us..look at the sour crap that goes on just so someone can make a buck. Oh well US, u had your chance. Business in teh States is like selling your soul. It will all be over soon enough tho... |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to dardin
Re: Typical policy for any service
said by dardin :This is actually a very common policy. Almost every service out there only allows the primary account holder to cancel the service or make other major account changes. Not to defend the other problems people are having with canceling the service or even to defend this policy. Just pointing out that this is common practice and very typical of any service out there. Exactly. Many times when changes or cancellation of service needed to be done, I was told only the primary account holder could make that change.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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new2sbcdsl
Got Oracle
join:2002-11-21
Lake Villa, IL | Vonage Disconnection really a hassle
ooh it was an nightmare.
i was led thru hoops for days before they finally cancelled.
you need this you need that get an auth number fomr the company that ported the number.
they are really bad |
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LouiseBowes
join:2005-09-24
Acworth, GA
| reply to dardin
Re: Typical policy for any service
Absolutely it is and needs to be...having spent many years in customer service i can't tell you how many times a spouse would cancel/attempt to cancel the other spouse's service without authorization just to spite them, because they were going through marital problems, divorce, etc. The husband needs to add the wife as authorized to make changes on the account, it's as simple as that. |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| reply to dardin
I concur. It is not news that only the person who owns the account can cancel it. I've dealt with some pretty pissed off customers because the rep did not due his/her job and let the spouse cancel, though the account holder had no intention of cancelling the service. It's their service, they decide if they do/don't want to keep it. |
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ajrosen
Premium
join:2005-04-21
Buffalo, NY
| Terrible customer service abounds
After my father passed away, my mother had loads of problems with her Verizon account (I know - this is a Vonage story, but it's still a good example of how crazy customer service is). Because of all the funeral and family/friends phone calls, her usage skyrocketed, so she got a huge overage charge. First, they wouldn't even tell her what plan she was on, because the plan was under my dad's name. Then after someone took pity on her, they wouldn't let her make changes to the plan. After asking more than once to have my father call in and authorize her, then asking for copies of the death certificate, I had her tell them to just cancel the account, as since she wasn't authorized to make changes she obviously wasn't responsible for payment either and they can just deal with the unpaid bills. Of course, after hearing that they quickly authorized her on the account. That kept her from losing her phone number by starting up a new account.
What the hell is wrong with customer service nowadays? |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| Common
It's stops disgruntled (ex) spouses from canceling your telephone service. A friend of mine went through this with Cox Digital Telephone.
Of course that isn't the real reason the whores at Vonage do it. They couldn't care less about customer service. Rather they're skilled at being a Roach Motel for unsuspecting customers.
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Macintosh Users Group Serving the Inland Empire |
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Jerm
join:2000-04-10
Richland, WA | reply to ninjatutle
Re: Huh?
I blame the phone company for making us pay $25 for a 'basic' phone line. |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
 ·Verizon FIOS
·Verizon Online DSL
| said by Jerm :I blame the phone company for making us pay $25 for a 'basic' phone line. I'm paying $17.50 for a basic phone line, with unlisted number.
It's different from market to market, though....
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Welcome to cat noise Wednsday!! |
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Healbot
Premium
join:2003-07-16
Vancouver, WA | sigh
go out of business already and stop holding customers hostage. |
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GilbertMark
Premium
join:2001-05-02
Gilbert, AZ | Die Vonage Die
Dead by December.
This is just their last gasp trying to keep people from cancelling.
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»hacktheiphone.com |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| reply to ajrosen
Re: Terrible customer service abounds
Sorry to hear about your father, but that's not the customer service reps fault, it's the executor of your father's estate.
When my mother passed away, I was the executor of the estate, and the beneficiary. Before she died, we had set up a durable power of attorney. Once my mother signed that paper, I had legal authority over all her accounts. My signature was as good as hers on anything. Before I even expected the phone company, or the bank, or the cable co to talk to me, I faxed them a copy of the POA, their legal dept verified it, and within a day or 2, everyone and anyone would tell me anything I needed to know.
After the will was probated, all I had to do was present one of the "short certificates" issued by the county wills office, and it was no issue.
Every year or so, this same story comes up on BBR, and every time I try to tell people they need to be PREPAIRED TO DIE.
1: Have a living will, and a durable power of attorney with a trusted relative or friend. Think about it. You're in a hospital, heaven forbid, with a head injury for 3 months. Who's going to see to your house? Your bills? Your affairs? You need these things set up in advance.
2: Have a will for after you die. Name an executor and beneficiaries. Even if you're flat broke, and think you don't need one, you need one.
I learned this the "easy" way. My mother had all 3 and let me tell you from EXPERIENCE it made a hard time in my life a whole hell of a lot easier and less confusing.
Those 2 pieces of paper (POA and probated will) open all doors and unlock all locks in the event they are needed.
I'll get off my soap box now...
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Welcome to cat noise Wednsday!! |
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