cbrain
join:2000-05-21
Silver Spring, MD | I didn't see Comcast
Are they still the biggest cable provider? Do they offer phone service? |
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Karl Bode
News Guy
join:2000-03-02
2 edits | Yes, yes, and Clicking on the link shows you their complete breakdown:
»www.jdpower.com/corporate/news/r···=2007108 |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
| Cox wins because telephone is simple.
Their implementation is pretty straight forward. They don't have any legacy systems to maintain. As a result, they have an overall smoother operation which translates all the way down to the user.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" |
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raptor1418
Premium
join:2002-12-03
Denver, CO
 ·magicjack.com
 ·Mesa Networks
| Not Hard To Beat
With Telcos just riding along doing business the same way they have been doing business for the last 40 years it sure isn't hard to beat that type of service with something that could be just slightly better.
The fact that I get my Cell phone service (which is portable) with more features than a Land Line from a Telco for just slightly more says a lot for how bad Telco phone service is and they should start thinking about the future of their business model instead of just doing their norm. Hell even my VoIP service I had did better in price and service features than the Telco I had at one point.
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Any large company can never be trusted to act in the interest of its employee's or its customers. |
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dak70
join:2007-05-01
Warminster, PA
| Cable beating Telcos...No surprise
The telcos have been focusing almost all of their resources on providing video and data. Phone service is now seen as just an add on to make a triple play.
Telcos have laid off thousands of PSTN employees and choked off almost all funding for PSTN upgrades. One teleco VP is quoted as saying "do more with nothing".
The lack of head count, funding, and commitment to providing plain old telephone service is now manifested in crumbling Customer satisfaction.
What the telcos fail to realise is if they can not even provide good service with their core product why would anyone want their video or data.
-DAK |
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xerxes3642
join:2006-02-24
Saint Charles, MO | All this innovation
all the while working under old "city by city" franchise agreements...hmmmmmmm |
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HyPeRbAnD
join:2006-01-07
Stow, MA
| Telco's should have been rebuilding 15yrs ago.
If they had started rebuilding( deploying fiber deeper) and planning for video/HSD and telephone on their network back then, they would be in a better position today.
We deployed our first FTTC system in 1990 with the anticipation for launching phone and HSD along with digital video. Phone should have done the same thing.. |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| Another case of "we suck less"
It's not surprising given telco's ever increasing rates and gouging for services like the $1.50 "How dare you not want to be in the phonebook" fee.
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Macintosh Users Group Serving the Inland Empire |
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S_engineer
join:2007-05-16
Chicago, IL | reply to HyPeRbAnD
Re: Telco's should have been rebuilding 15yrs ago.
15 years ago, they were too busy getting rid of the start ups and were busy consolidating! |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
 ·Comcast
|  Rating charts misleading
The service ratings charts don't show how little difference there really is between the different providers. The way JD Power displays the results is designed to highlight the differences and make it appear that 1 is way better than the others. In reality, on their 0-1000 point scale, all the providers are very close together and none of them are really providing anything better than mediocre service.
Here is how JD Power displays the N.E. region:
And here is how it should be displayed to show how close all the providers really are:
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Internet News
My BLOG
My Web Page |
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33591094
join:2002-11-19
Canada
| Cable vs Telco in Canada
In my neck of the woods, cable (Eastlink) beats the hell out of the telco (sympatico). It's no contest really...
I get a great deal by bundling a 10MB connection with telephone. I believe in my case it was close to 15% savings, and I get more phone features through the cable company.
Eastlink rocks... |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to Karl Bode
Re: I didn't see Comcast
Comcast was at the bottom... not surprising. I dealt with their C.S. a couple of times, when attempting to get service, and decided to go DirecTv.
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Canada = Hollywood North |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26 | A lot of people
are headed for a sad realization. |
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viperlmw
Premium
join:2005-01-25 | reply to Karl Bode
Re: I didn't see Comcast
The local news said that Comcast phones went down last night in Spokane. Does anyone know if they are back up yet, and how long they were down? Caff? |
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jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
1 edit | Cox has earned its marks - in Northern VA
Media General owned the franshise in NoVA before Cox purchased it. I had abandoned MG because of its poor service, low quality TV picture (analog no less), and RoadRunner wasn't exactly top notch for Internet service.
After Cox bought MG and committed to upgrade the infrastructure, it was a rocky road for a while. But I had switched to Satellite for TV and DSL for internet.
Today Cox has a top notch operation and infrastructure in NoVA. I have had their Phone and HSI services, paying a LOT less than my old DSL and Verizon phone service - and getting much more for that lower price. Technical problems have been minimal, the service rock solid and high quality, and... in the case where a network change resulted in loss of HSI at my address, a call to support netted a truck roll and problem solved within 6 hours. Not too shabby.
I'm now debating abandoning Satellite and adding Cox Cable TV back to my service... the triple play. Its looking better every day. 
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"Everything should be made as simple as possible, but not one bit simpler."
- Albert Einstein
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raptor1418
Premium
join:2002-12-03
Denver, CO | reply to TKJunkMail
Re: Rating charts misleading
Great charting work as it highlighted my point that something slightly better would put one over the other. I just didn't think of recharting it to show that. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
| I love my TW phone service...
So, it doesn't surprise me that customer satisfaction ratings are high.
It finally gives me a decent value for how I use the phone. I was really getting sick and tired of paying over $35 per month for the telephone when I really didn't use it that often.
After factoring in multi-service discount, for $25/month, I get:
Unlimited calls in California. I make lots of short calls to places that aren't too far from here but not in my neighborhood. With SBC/AT&T virtually all of them were "Local toll" or ZUM calls so I got dinged for almost every call.
Calling features! Finally, I don't have to pay an excessive fee just for caller ID, call waiting, and call waiting ID. Again I don't use the phone that often but I sure want to know who's calling before I pick up the handset! And unlike with AT&T/SBC, the taxes and fees are "reasonable" and not an absurdly high percentage of the bill.
It'd be great if I was in an area where I could do away with the landline altogether (the way cellular minutes are billed works much more in my favor) but with a marginal signal this works out well for me.
I've never had a single problem with TW's digital phone. Not a pop or scratch in the audio. I'm pretty picky about quality and this "just works". And it's using bandwidth outside my cable cap. I can pound the connection as hard as I want without messing with QoS settings on my router and the voice continues to work perfectly.
I realize I could get better pricing by going with a VOIP provider like Vonage or SunRocket, but I prefer TW's solution. It doesn't rely on the public internet. I also have more confidence in TW's staying power. Vonage's price is better if I were making calls outside of California, but I rarely do that. If I do, I just walk out to where I have a cell singal and use my cell for that.
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Laser eye surgery rocks! I love frickin' laser beams. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| reply to ColorBASIC
Re: Another case of "we suck less"
said by ColorBASIC  :"How dare you not want to be in the phonebook" fee. The "How dare you not use our LD fee" as well. It goes on and on.
The Telcos are in such a hurry (Finally) to catch up technology wise they've thrown their core business out with the bath water. They cry on and on about how everyone is dumping their land lines and have done nothing to increase it's usefulness in features. Copper is a fixed cost and will be for some time. They could have added features and value to it rather inexpensively compared the already fixed copper costs and dramatically slowed the bleed. Unfortunately they decided to bleed the few remaining land line customers with these ever increasing stupid fees. Which in turn just sends more of todays land line customers to the competion.
My 2 cents, YMMV
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If only the Verizon CSRs worked this well.  |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| If telcos want to improve their reputation they should start by dropping instead of CONSTANTLY raising prices through these stupid junk fees.
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Macintosh Users Group Serving the Inland Empire |
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bogey780
join:2004-03-19
Here | reply to ColorBASIC
A lot of the people switching to cable co telephone are dissatisfied former telco customers. So they have a little edge in terms of that. A lot of people with telco as their phone providers don't have a gradient with which to compare service. |
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