benc
Premium
join:2007-06-17
Glen Carbon, IL
 ·Charter Pipeline
 ·Future Nine Corpor..
·Callcentric
 ·AT&T Midwest
| That doesn't sound very good.
I see Comcast continues to have issues. I'm worried because my parents live in an Insight Cable service area, and use Insight Cable Internet. I also know that Comcast purchased part of Insight not that long ago (including where my parents live), and they'll become Comcast customers pretty soon (at the end of the year, I think). I hope they don't suffer too badly. |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| It's no wonder
when techs (or who claim to be) write you IMs like this over comments not favorable to the company:
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15h4m : 2007-07-27 22:09:36 : From ####### delete-this | mark-unread | keep-this
Bahaha, I saw your little comment about talkin shit to a tech who came to your door to pick up a modem, you woulda got your ass knocked out trying that to me.
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Wonderful, this ... 'comcast'
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Seize the day, trust as little as possible in tomorrow |
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage
| Charging a fee to pay bills in person is a VERY poor choice.
After running across the topic that details a charge for paying bills in person, I've made the choice to set-up online bill pay and avoid this BS charge.
I've been paying my bill in person for years with no sign of charging for this and then Comcast moves in and charges for this. Very poor choice. Ridiculous even.
Let's do the math. I'm in an Ex-TWC area. My internet bill dropped 17.01. My TV bill has gone up 4 bucks. They've got me on this wire maintenance plan for 2.99 (Am thinking of opting out when my situation with them gets straight.) Now this bogus charge for 1.99 comes in.
If I keep paying my bill at the center, my bill will go up 9 dollars.
Poor move Comcast, you're continuing to alienate your well paying customers with bogus fees. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
| Tell me again why this is a good thing?
The problem lies with the management, not the lower level trench fighters. Management looks at numbers. You satisfy so many, and put the others aside, or ignore the repeat offenders (callers who call back).
I have worked in call centers for five years, and it is all the same. You have some customers who never call at all, some who call every now and then, then there are those that call every week to get the same answer, due to nothing has changed.
An interesting concept out there, is that these companies have been using technology to help the consumer, but people want to talk to a live person. We tell people all of the time about our website, the Federal Office of Child Support website, and the AVRS, which are all great tools, and can answer their questions.
Comcast needs to stop growing, and do like Sprint did, start weening out the bad weeds.
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I threw out the map a long time ago. Now I follow my own direction! |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
1 edit | reply to benc
Re: That doesn't sound very good.
It will be no different then it is now. It is only when getting in line with the other 750 Comcast customers (that is true if Carlyle sells to Comcast). As long as the service is good, no worries.
Personally I like Comcast's website better then Insights. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | reply to Chris 313
Re: Charging a fee to pay bills in person is a VERY poor choice.
That is because it costs money to pull a CSR from the phone bank to sit there and take payments. Cingular does the same thing when people go into stores to pay, along with other utilities. This is nothing new. |
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage
| said by Greg_Z  :That is because it costs money to pull a CSR from the phone bank to sit there and take payments. Cingular does the same thing when people go into stores to pay, along with other utilities. This is nothing new. It is new to me since Time Warner never put any charge on my pay stub for paying in person. I don't have a cell phone so that doesn't apply to me, and if I did, it would not be Cingular. (I've heard and seen personally of horrid reliability with their cell services.)
As for being charged for other utilities, I'll get back to you on that. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | TWC-Mid Ohio is charging for making payments over the phone to an agent. They charge $5 for it. Before they'd try and sneak $2.00 across my Visa card for the charge. They're now making customers pay their processing fees. |
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage
| said by hottboiinnc :TWC-Mid Ohio is charging for making payments over the phone to an agent. They charge $5 for it. Before they'd try and sneak $2.00 across my Visa card for the charge. They're now making customers pay their processing fees. And how long has this been happening for you? |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| When I went to pay last month's bill a few weeks ago they told me about the charge. The rep got nasty with me about the charge. and the $2.00 charge they'd slide through my bank happened several times in past months. I gave up used the Automated system since my payment was due in a couple days. Otherwise I'm going to start mailing my payment into them. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
1 edit | reply to Greg_Z
Re: Tell me again why this is a good thing?
What Sprint did is going to bite them in the ass either by a law suit or the loss of business with everyone for these business tactics. Only because what they're doing isn't spelled out in their contract.
Edit add: If Sprint wants to do this they need to add that into their contract and start telling people up front like Cingular/AT&T does with the roaming limit they have. Spell it out and then the customer has no fault but their own. Other wise Sprint will bite the dust and hard. |
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Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
·Comcast
·Comcast
·Charter Pipeline
·Comcast Digital Vo..
·AT&T CallVantage
| reply to hottboiinnc
Re: Charging a fee to pay bills in person is a VERY poor choice.
said by hottboiinnc :When I went to pay last month's bill a few weeks ago they told me about the charge. The rep got nasty with me about the charge. and the $2.00 charge they'd slide through my bank happened several times in past months. I gave up used the Automated system since my payment was due in a couple days. Otherwise I'm going to start mailing my payment into them. Good luck with that. I've went to set up my Comcast bill pay online and the page wouldn't let me in! So much for that, huh?
Looks like it's drop box land for me. Screw the two buck charge! |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | its $2 plus the $5 so really $7 for phone payments with TWC. i'll just mail mine in 40cents LOL |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: |  No problems with South East Houston
I've have zero issues with the transition its been about the same as Time Warner service has been which I'm quite happy with.
--
Team Discovery-Join the fight |
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ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI
| Comcastic!
Comcast is perfect here in SW Michigan. Crystal-clear TV with hundreds of channels to choose from, OnDemand is flawless, HSI is advertised at 8800/768 yet I'm getting 16000 to 20000 down and 1500 up. Customer service is excellent. Even the often bashed Motorola 6412 works here. All services work perfectly! Comcastic! |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | reply to hottboiinnc
Re: Tell me again why this is a good thing?
It is in the contract, along with the other carriers. Same thing for using your phone out of the Home Service area for an extended period of time. |
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Wutty
join:2001-11-24
Houston, TX
·Comcast
| I've been lucky I guess
My transition went pretty much without a hitch. Still getting wildly fluctuating speeds whereas on the old RR network things were stable and consistent. I'll give em till the middle of August then its time to B****h Moan and Complain. |
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Jon
Premium
join:2001-01-20
Lisle, IL | Customer Service Still In Sad State
Ha Ha!
Comcast sucks!  |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to Greg_Z
Re: Tell me again why this is a good thing?
Disconnecting my service because i call to have their billing problems fixed is not in my Sprint contract. Nor is using my phone outside of the home service area. When I signed up I was told along with my contract that says that I'm in my home service area as long as I'm not roaming. I was also told that they DO NOT disconnect for excessive roaming.
This is just something new Sprint decided to do. Which like I said is going to bite them in the ass. But even calling into having billing mistakes fixed and Sprint making a provision in the contract regarding it still wouldn't be legal. Cingular/AT&T just had a judge rule against a provision they had about customer's filing a Class Action against them. The judge ruled it illegal to make such provisions. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to Jon
Re: Customer Service Still In Sad State
said by Jon :Ha Ha! Comcast sucks! Very insightful there... |
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