icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs:
 ·AT&T DSL Service
| up and down
I read this article yesterday I think,
while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses, the DSL comments are quite out there in my opinion, and I am usually an AT&T supporter... |
|
lordfly
join:2000-10-12
Homestead, FL | 768 vs dial-up
Lets see, $7/mo for dial-up or $10/mo for 768K. Am I missing something here? |
|
ossito16
join:2004-07-31
Whiting, IN
 ·RCN CABLE
| What?
Ok, I am lost. He said it ($10 dsl) isn't advertised because customers don't want it. Can someone explain this comment? So if the Gen Motors was unloading leftover 2006 Corvettes for $1000, they would not advertise because we supposedly would not want it. How do you know we don't want it if we don't know about it? |
|
djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
2 edits | reply to lordfly
Re: 768 vs dial-up
For light users who are mostly web surfers and emailers, there's not a big difference in the "user experience" between 1.5mbps and 768kbps. I think a $10 768kbps DSL product would have a big appeal.
It's still relatively tough to find a site that takes advantage of connections faster than 768kbps. Most streaming video sites are STILL 300kps at best.
Hell, we have an office of about 70 computers sharing a 768/384 DSL connection, and I rarely ever hear anybody complain about it being slow. Usually when it is, it's only because someone's uploading a big attachment.
--
Laser eye surgery rocks! I love frickin' laser beams. |
|
lesopp
join:2001-06-27
Land O Lakes, FL | If he really wants it
When he stated 'I want to be treated like a customer...', did the interviewer kick him in the family jewels and then urinate on him? |
|
Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
1 edit | I think I just lost my lunch all over my keyboard
He doesn't want to offer a service that's not state of the art?
What the he** is uverse?
Mr Stephenson, it is the state of the future demise of your company.
It is a disaster.
It is so uncompetitive for a next generation service compared to the cable companies and fios to be the laughing stock of the broadband world.
Sir, you have 51,000 customers at last count.
Out of ALL this time you've been rolling it out.
Have you been to the uverse forum on this website? I don't think i've seen anything as unexciting as that place since my last visit to a dentists office for a tooth extraction.
Have you seen FIOS's latest numbers? They're HUGE! Over 200,000 new customers in just one quarter alone!
Mr Stephenson..your company is losing that many landlines per quarter. comcast is ripping you to shreds with their slowsky commercials...fios is kicking your butts every which way but loose,
DOCSIS 3.0 is ON it's way!
Sir, you will be competing then against the likes of 50 to 75Mb cable and more.
And Fios that's at least at those speeds.
And...your next generation service is..6Mb that's really 5.5 in disguise?
Do you understand that your DEMISE is at hand?
Do you understand that you'll be selling 386sx computers in the face of the core2 duo revolution?
Do you understand....ANYTHING at all Mr. Stephenson?
MR GORBACHEV..err..Stephenson......TEAR DOWN THAT WALL..Errr..I mean those VRADS!!
And let's get with the program..OK? |
|
bamabrad
join:2006-01-27
Port Orange, FL
| reply to ossito16
Re: What?
THEY (AT&T) doesn't want YOU to know about it. The only way I found out about it AND a link to it ( almost IMPOSSIBLE to find it on their site). I had a dial-up acct and use my computer at work until they decided to charge $15 dollars for it-so I decided to go the $10 DSL route. |
|
Cabal
Premium
join:2007-01-21
Boston, MA | reply to ossito16
768K DSL is hardly a Corvette. If GM was unloading leftover Chevy Aveos for $1000, I'd save my $1000. |
|
dj12midnit
Tag You'R It
Premium
join:2000-07-28
Lynden, WA
clubs:
·Comcast
| Give them a little taste.
He really fails to see the big picture. There are still a lot of people out their on dial up, and what those people need is just a taste of Broadband to get them hooked. Throw out a little money advertise the 10$ deal then once they are hooked they can just keep tempting them with a little more.
--
Sig Remove by order of the sheriff. |
|
cabana
now in peppermint
Assistant
join:2000-07-07
New York, NY
Host:
AT&T Southeast
56k Lookout (Broad..
| reply to ossito16
Re: What?
Customer Service Mr. CEO! -- why the hell reinvent the wheel! -- its not rocket science --consumers know service cost money -- and they are willing to pay for it...but rarely does a company DELIVER IT!
Bottom line -- Consumers want value for their money -- a product that does what is says it will do - and customer service to address the issues that arise with utilizing the service. PERIOD. Yes -- company needs to make money -- but here is the thing.
Seems there are few companies who get the mix right. No matter what the price point is...$10.00 or $100.00 -- PROFIT still gets the biggest piece of the pie. The advertisements say "we are doing all of this for you joe consumer" ...but come on the truth is " you are really doing this for yourselves, Joe and Jane Business Owners". |
|
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
1 edit | Defending EDGE ?
Q: The device has been largely praised, but there have been exceptions, including some complaints about the speed of AT&T's EDGE network. It was Apple's choice to use EDGE. Do you feel like you take the hit on that, as opposed to Apple?
A: Take a hit on the EDGE network? First of all, EDGE network is the only national, wireless broadband network available. If you want ubiquitous coverage across the nation, EDGE is the only opportunity you have. Wow, this guy starts his response with a half truth... Good one there Randall. Let's totally forget about EVDO and selectively present the facts.
There is not a 3G network that is yet ubiquitously employed across the nation. And neither is EDGE... Sorry Randall, but your largest network in America actually doesn't cover some places and neither does EDGE.
Second of all, EDGE is, for things like emails and transporting photos and that type of thing, it's a very good experience. Yeah Randall, if you have really, REALLY low expectations and no concept of quality. Waiting upwards of 1 second, sometimes even more (three to five), for the network to acknowledge your request with full signal strength is not a "very good experience." Of course, I'm betting you never synced your phone with Activesync or used IMAP across EDGE either Randall ? That certainly isn't a "very good experience" when it fails half the time because of EDGE. Both actually work just fine on my Sprint phone and both are much faster.
And he's got to be kidding me when he says that transporting pictures across EDGE is a good experience. Pictures require more bandwidth that web browsing and web browsing on EDGE is painful.
For Web surfing, if somebody wants to be a power Web surfer, there are 20,000, 30,000 Wi-Fi hotspots around the country, plus many people in their home have Wi-Fi hotspots. So, in other words, our network sucks and you need to use Wifi to see that "very good experience".
Randall, at least be honest... Just goes to show that corporate types are just as full of shit as politicians and are to be trusted likewise... Not at all.
--
Prove it...
Save the Internet Time (NTP) service, use the pool. |
|
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
| reply to Cabal
Re: What?
said by Cabal  :768K DSL is hardly a Corvette. If GM was unloading leftover Chevy Aveos for $1000, I'd save my $1000. Yeah, but what if all you needed was an Aveo? Seriously, you had a broken down piece of crap Yugo (dialup) and wanted something newer and better but didn't want to spend a lot on it. $10, 768kbps DSL makes perfect sense.
For you it probably wouldn't since you probably have used faster products.
--
Prove it...
Save the Internet Time (NTP) service, use the pool. |
|
sholling
Premium
join:2002-02-13
Hemet, CA
| Smoke and Mirrors
I'm sure that even if AT&T's CEO did slum it, it won't be for long. Corporate officers always demand little perks. Little things like direct lines to the VP of support so that someone manager level or above is assisting them within ten minutes or so. It's also a simple matter for a smart middle manager at a telecom to have someone program the system to give priority to calls from a preprogrammed list executive staff home phone numbers, and to route those calls directly to hand picked members of the level two or level three support team.
--
"Government is the great fiction, through which everybody endeavors to live at the expense of everybody else."
--FREDERIC BASTIAT--
|
|
Cyber2lz
join:2001-11-15
Odessa, FL | New company,
Same old BellThink. Always TELLING us what we want.
at&t, your world delayed.
--
The Light Pipe is the Right Pipe !!! |
|
jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs: | huh
is he genuinely disconnected or does he truly believe that |
|
CyBrChRsT
join:2003-02-28
Kansas City, MO
| reply to lesopp
Re: If he really wants it
haha I luv it.
Mind if I use that here and there where feasible?
Only in conversation though cuz it just wouldn't seem right reusing it online since u've already done so graciously  |
|
ncbill
Premium
join:2007-01-23
Winston Salem, NC
| reply to djrobx
Re: 768 vs dial-up
Yep, that's the big reason they don't advertise it - few would want to pay for faster broadband.
Cable broadband here is 6x faster - for 5x the price.
I am very glad I switched to $10/month DSL.
Even gladder they have to sell it to me for that price through the end of 2009.
At $10/month, it's also a great backup for those with cable broadband (here cable drops if the wind blows hard) |
|
Jon
Premium
join:2001-01-20
Lisle, IL
| reply to icp1
Re: up and down
said by icp1 :...while I like the idea of him having to call the dang regular number and dealing with billing issues like the rest of the masses... He doesn't call and deal with them, His assistant does.
You don't really think this guy is gonna sit on hold and talk to a CSR like the rest of us do you? |
|
bogey780
join:2004-03-19
Here | reply to Rick
Re: I think I just lost my lunch all over my keyboard
I hope this is a macro and you're not actually typing these arguments from scratch everytime they post AT&T news. |
|
en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to djrobx
Re: 768 vs dial-up
For $10/month... they would have more people sign up than they probably want at that price. For a cheap/stable connection, I would take it. The only thing that would be painful, would be downloading ISO images (Fedora Core).
--
Canada = Hollywood North |
|
