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Comments on news posted 2007-08-02 18:34:29: [att=1196800,r]ISPs are kind of cute when they're little. They've yet to outsource their support, and investor demands haven't obliterated their moral compass when it comes to nickel and diming their users. ..
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 cluster5
join:2005-10-12 | Kudos Been a very satisfied client since I joined in February. Everyone else I referred were also satisfied. | |
| cluster5
join:2005-10-12 | Well deserved! Good job TSI. I'm a very satisfied client since Febuary. I must say that I recommend it to everyone I know.
Keep it up!
Cheers | |
| jester121
Premium
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
 ·ViaTalk
| The problem with good customer service... ... is that it doesn't scale well. Serving 20,000 customers is a far cry from 2 million, and when you have several thousand phone support reps (well-paid or not), that touchy-feely bit goes away.
Next step is troubleshooting scripts, then metrics to evaluate their performance, and by that time the CEO isn't having so much fun and decides he might as well just sell out to the neighborhood behemoth and retire.
I'd love for someone to prove me wrong, or even offer anecdotal evidence to the contrary.
The best idea would be for these guys to just stay the same size they are now, and keep doing what they do best. Typically that isn't how things play out though -- entrepreneurs usually focus on bigger, more, faster. | |
| simon726
join:2006-12-21
Ajax, ON | interesting interview interesting. | |
| simon726
join:2006-12-21
Ajax, ON | TekSavvy's Revolutionary Idea interesting interview. | |
| | simon726
join:2006-12-21
Ajax, ON | Re: TekSavvy's Revolutionary Idea oops sorry......i thought I was about to make a comment on TekSavvy's Revolutionary Idea, but I ended up adding new topics......
If any admins out there are aware of my mistake, I apologize. | |
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infamouskid
join:2007-01-24
North York, ON
| teksavvy is #1 i have tried the big red...the big b.. the guys with the monkeys and fish. and the cybersurfers. and countless other companys that have names like look.. blah blah blah. not one isp is this good. i have switched back to teksavvy twice. trust they are the best. | |
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