r81984
Fair and Balanced
Premium
join:2001-11-14
St John'S, NL
 ·magicjack.com
 ·Cox HSI
·Insight Communicat..
 ·AT&T Midwest
| Why Lie?
Why would Verizon lie?
In a case like this it seems best to say "no comment" or admit the truth by spinning it to use it to show how great their customer service is and how they will fix the situation.
It just does not make sense to lie.
--
»www.ryanoneill.us |
|
jjoshua
Premium
join:2001-06-01
Scotch Plains, NJ | It all depends on how you look at it
After the fire department cut a hole in the wall and put out the fire, "there was no fire".
Does anything else require clarification? |
|
HyPeRbAnD
join:2006-01-07
Stow, MA | Look before you poke a hole in a house wall.
I can't understand someone not checking the other side of the wall before he/she drilled. I guess it could have been a situation where you are drilling blind, but why take a chance. |
|
ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI
1 edit | Cut 'em some slack
Installers are only human so they'll make occasional mistakes. If they were perfect, they'd be in management.
--
Meet Bill and Karolyn at www.theslowskys.com |
|
ender7074
join:2006-11-21
Saint Louis, MO
·AT&T Southeast
| reply to r81984
Re: Why Lie?
I would bet money that it's Verizon lying. No one else in this story benefits from a lie other than Verizon. Hell, even the FD said that there was a fire but VZ won't admit that. Most people would think twice about having someone install anything in my home if they were known to cause fires. I know that this is an isolated incident but lying about it only makes it worse when the truth comes to light. |
|
moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| reply to ib50MbSoon
Re: Cut 'em some slack
The problem is that a mistake was made and now they (Verizon) is trying to get out of paying for their mistake. Everyone knows mistakes happens but the issue is why won't Verizon fix this?
Instead of spending a couple thousand dollars on a repair, they will spend tens of thousands defending a lawsuit they have no business fighting. |
|
Vertickle
join:2003-08-05
Madison, AL
·Knology
| reply to ib50MbSoon
said by ib50MbSoon  :Installers are only human so they'll make occasional mistakes. If they were perfect, they'd be in management. Well said!  |
|
jjoshua
Premium
join:2001-06-01
Scotch Plains, NJ | reply to ib50MbSoon
Just the opposite... The bad installer will be promoted to management.
Why promote a good installer? |
|
Modworks
join:2007-02-16
USA | insurance ?
I'm pretty sure companies like this have insurance on workers that would cover any damage to property done by the installer.
If not they would see me in court  |
|
HyPeRbAnD
join:2006-01-07
Stow, MA
| reply to ib50MbSoon
Re: Cut 'em some slack
said by ib50MbSoon : If they were perfect, they'd be in management. LOL -- Yeah I know they are human. |
|
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| Were you there?
It's fairly certain Bonomo, Verizon's PR rep, was not there. He says "according to the Verizon staffers" there was no fire.
It's not clear that DeIulio, deputy fire chief, was on the scene either. He said it was minor. You know they don't always show up at those.
The reporter goes back to the deputy fire chief who says "If there’s flames, there’s fire." One sentence quoted, devoid of any preceding or afterwards.
Maybe DeIulio said, /rolling eyes/ "Why are you asking me about this again? Fire, schmire! We were called, we showed up."
"Was there a fire?"
"If there's flames, there's fire."
DeIulio was never quoted as saying "Yes."
Not a Fios fanboy, but I can't stand so much nonsense about imprecise comments made by people who were not, or may not have been there. |
|
tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast
1 edit | verizon becoming the next axis of evil?
McNamera has an axe to grind or more likely magazines to sell
"I had promised myself to leave Verizon alone today - honestly, it was an actual conscious thought -......"
If his first thought is how to GET verizon today (enough so he consciously needs to resist that impulse), he's hardly an unbiased reporter.
If you read the story, it's links, and the updates, it's more than a little spin, trying to make a big story out of a minor event.
Most of the story is references to other stories in other "anti-verizon" publications, some of which link back to this story.
Yes, the installer made an error, fire dept. was called, problem handled.
The house was not "set ablaze", at most a short/arc/minor fire.
The tech does need additional training, maybe to use an AC sensor BEFORE drilling.
To have a Verizon PR wonk try a spin it the other way isn't surprising either.
|
|
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
| reply to birdfeedr
Re: Were you there?
DeIulio, the fire chief, would merely be reporting what the responding fire squad reported back to them. There's no agenda there.
Bonomo, on the other hand, would be doing damage control for something that was caused by them. Clearly an agenda there.
--
Prove it...
Save the Internet Time (NTP) service, use the pool. |
|
okie11
join:2003-11-20
| reply to tshirt
Re: verizon becoming the next axis of evil?
the story wasn't first reported by him though, it was reported from the town news paper that he had seen and then did a story on the story.
so it doesn't matter that he's not a fan of verizon, he's a reporter who's reporting about a company he dislikes. |
|
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| said by okie11 :the story wasn't first reported by him though, it was reported from the town news paper that he had seen and then did a story on the story. so it doesn't matter that he's not a fan of verizon, he's a reporter who's reporting about a company he dislikes. Sorry to burst your bubble, but blogging is NOT reporting.
Supposedly, somewhere in there, is a professional reporter engaging in journalism. You can tell, because he went back to verify the facts. How well he reported them is the subject of a different discussion.
The blogger has the axe to grind. He's spinning as much as the Verizon PR flack.
But that's the beauty of the internet... so many self-published authors with a large audience.
That's why your future internet driver's license will require a written test for skepticism. |
|
matcarl
join:2007-03-09
Franklin Square, NY
1 edit | reply to HyPeRbAnD
Re: Look before you poke a hole in a house wall.
said by HyPeRbAnD :I can't understand someone not checking the other side of the wall before he/she drilled. I guess it could have been a situation where you are drilling blind, but why take a chance. That's exactly what happened with my install. The technician was working alone and I offered to check the other side while he was drilling and he told me not to worry about it. I looked anyway, and his drill missed one of my electric lines by about 1/4" When he went in the basement I told him he came pretty close and his response was, "But I didn't hit it." I didn't think much of him after that. |
|
ncb1959
join:2001-11-20
Indianapolis, IN
| reply to ib50MbSoon
Re: Cut 'em some slack
said by ib50MbSoon :Installers are only human so they'll make occasional mistakes. If they were perfect, they'd be in management. Nope. They'd be customers. |
|
sonet192
join:2005-03-19
Copiague, NY
| Who cares?
Some years ago a Cablevision installer was drilling into my basement to run coax into the house. I was sitting in my living room and in came his drill through the living room wall. I went outside and indicated where the basement was, "...uhh..lower" and he completed the job. I spackled the drywall and patched the siding. Not a big deal. Sure it irked me but bottom line...can anyone name a company that does installs that this kind of thing hasn't happened to? |
|
tonyfer2
join:2002-08-14
Elizabeth, NJ
clubs:  | reply to birdfeedr
Re: Were you there?
Fios fanboy |
|
tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast
| reply to birdfeedr
Re: verizon becoming the next axis of evil?
so blogger =journalist with no integrity?
sadly you may be right, even some professional "news" people have lost sight of their important role and responsibility in a free society.
I just doubted the story due to the inconstancy's.
My title more referred to the change in attitude at BBR
6-12 months ago Verizon, specifically FIOS could do no wrong.
The year before Google was god, before that MS and even AOL commanded respect as drivers of the internet/digital age.
Eventually all of them are exposed as false gods, merely competitors for the (formerly) all mighty buck. |
|
