sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs:  | Interesting....
Because I've never had any problem with techs that come to my house. They don't know what they're most of the time, but they don't do any damage. |
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bdh
join:2007-08-21
Little Elm, TX | good luck!
In theory: sure it sounds great. Being a former Comcast employee prior to the TWC merge, I highly doubt it will happen. There will always be contract work; its simply cheaper than having all the work in-house. |
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Jon
Premium
join:2001-01-20
Lisle, IL | solution to cable's woeful customer service reputation?
No, just another reason to raise prices!  |
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binarycode
join:2003-04-30
USA
| Omg!
I always thought the techs that came to my place were pretty decent. They knew what they were doing basically and were polite. (Probably because they are not Comcast employess?) One even hung around a while checking his eBay auctions lol! I never read any of those other horror stories so now I consider myself quite lucky.
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The statement below is true.
The statement above is false. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | Was he selling items he swiped from customer installs?
Better check your on your baseball card collection. |
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reelbigfish
join:2002-06-06
Boston, MA
 ·Comcast
 ·Comcast Digital Vo..
| reply to binarycode
Contract work surely has its place. Although, now that they are providing phone service I see the need for more in-house techs. They need quicker response from more knowledgeable techs to handle this type of service that people depend on. For installs and such, I don't see a problem with contractors. It really is only when there are problems there needs to be an in-house tech. |
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binarycode
join:2003-04-30
USA | reply to ninjatutle
Hah! He was selling truck parts mostly. If a tech manages to disassemble your truck while seemingly installing your service I think he deserves to keep them. ^^ |
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bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
| Good for Comcast...
It is good to see that Comcast wants to improve the level of service they offer to their customers... It will give them customers a much better experience and, in the long run, will pay off for Comcast in terms of less negative publicity and lower costs.
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Prove it...
Save the Internet Time (NTP) service, use the pool. |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
2 edits | In house techs not needed...
The problem with Comcast is the outsourced techs they use, not simply that they're vendors. Make sure the vendors used are reputable and professional. Make sure contract with them pays enough to encourage them to hire people worthy of a decent wage (you get what you pay for...and hiring someone willing to work for minimum wage often gets you bottom quality employees).
Vendor support doesn't have to be bad, and I'm sure there are plenty of frustrated techs that desire to work for themselves and are willing to vend for Comcast. Pay them, but hold them accountable for representing your image correctly. If they don't, drop them. They'll learn.
Not sure if they do, but, hold classes to teach your standards (safety, clean installation, professional appearance).
Comcast can save money by using vendors, but make it worth the vendors while to represent Comcast in a proper way...and hold them to it.
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:: my trivial ramblings :: |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA | Guess I'm lucky!
*HERE* in Hercurock, we get real Comcast techs in real Comcast vans. 
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Think outside the Fox... Opera |
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sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs: | Same for us in Central Jersey. At least for my area... |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| I've not been able
to make my freaking co*k grow larger either; do I run around proclaiming that the day is coming? These guys want in-house at basement rates. So basically you'll end up with brown uniforms at $8 without accents who still don't know diddlyshit.
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A monthly desktop thread should only happen when Paris Hilton buys a computer. |
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15063053
This space for rent.
join:2007-07-22 | .
Around here Comcast uses contractors to bury cable. I tell you they do a decent job at digging trenches for $7.00 an hour.
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"THE SHOCKER"
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03 | reply to reelbigfish
Re: Omg!
Exactly. With all the new technologies, they need more in house techs so they can make sure they are trained properly. The one thing I hate the most is when I talk to a CSR or they send someone to my house that knows LESS than I do. |
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smithy
join:2007-08-19
United State
| A little about Comcast Tech's
For starters the issue Comcast has is mainly with sub contractors. The sub contractors are "trained" by their hiring company and not Comcast. All Comcast "In House" Tech's are required to attend 6 weeks of training and get certified in safety and other areas before they are to solo in the field.
After completion of the initial training (CT1 and CT2 respectively) the technician then goes back for training as a CT3. Of course between CT1 and CT2 is a 90 day period (introductory, can be fired easily) and the between CT2 and CT3 is generally another 90-180 days depending on performance in the field and over performance.
The majority of horror stories are in relation to the sub contractors... I know. I used to be a Comcast tech. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to bdh
Re: good luck!
said by bdh  :In theory: sure it sounds great. Being a former Comcast employee prior to the TWC merge, I highly doubt it will happen. There will always be contract work; its simply cheaper than having all the work in-house. The trick is to hire and use internal employees for a steady state budgeted workload and then hire contractors for expansion projects and for those times when problems occur(like hurricane season in some locales and ice storms in other locales).
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Internet News
My BLOG
My Web Page |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| reply to DaSneaky1D
Re: In house techs not needed...
said by DaSneaky1D : Vendor support doesn't have to be bad, and I'm sure there are plenty of frustrated techs that desire to work for themselves and are willing to vend for Comcast. Pay them, but hold them accountable for representing your image correctly. If they don't, drop them. They'll learn. That's how DirecTV does it. Screw up or make DirecTV look bad and they'll pull your contract in a heartbeat, no questions asked. DirecTV does NOT tolerate shoddy subcontractors.
Ever wonder why you hear these horror stories about falling asleep, murder, digging in the wrong yard or blowing up laptops, dishwashers or homes from Comcast, but not DirecTV?
The worst that ever happens on a DirecTV install is simply a sloppy installation, and a simple single complaint from the customer and they send a pair of managers out to redo the install, free of charge.
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. |
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PhoenixDown
-- Wants FIOS
Premium
join:2003-06-08
Fresh Meadows, NY
clubs: | reply to bdh
Re: good luck!
BDH, how are things now under TWC from an employee POV?
Better / worse / different? |
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TheTony
join:2006-11-02
Minneapolis, MN
| reply to PolarBear
Re: In house techs not needed...
said by PolarBear :That's how DirecTV does it. Screw up or make DirecTV look bad and they'll pull your contract in a heartbeat, no questions asked. DirecTV does NOT tolerate shoddy subcontractors. Ever wonder why you hear these horror stories about falling asleep, murder, digging in the wrong yard or blowing up laptops, dishwashers or homes from Comcast, but not DirecTV? The worst that ever happens on a DirecTV install is simply a sloppy installation, and a simple single complaint from the customer and they send a pair of managers out to redo the install, free of charge. In all fairness, there have been cases of D* contractors committing crimes while on the job. Certainly not as high profile as Comcast's recent negative press, however. |
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kalphearion
In nomine Patri
Premium
join:2003-11-08
Denver, CO
clubs:
·Comcast
| reply to bmn
Re: Good for Comcast...
said by bmn :It is good to see that Comcast wants to improve the level of service they offer to their customers... It will give them customers a much better experience and, in the long run, will pay off for Comcast in terms of less negative publicity and lower costs. Don't get your hopes up |
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