TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ |  Verizon looks OK to me
Verizon has secure login; site search on 1st page. And help & customer service is one page in by clicking on the "contact" link on the front page. |
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openbox9
join:2004-01-26
Alexandria, VA
 ·AT&T Southeast
| Not a Big Deal
Considering that a large customer base for the "traditional" telecom carriers is still a population that is used to handling customer support via phone and snail mail, I don't see this as a big deal...yet.
Most carriers don't take into consideration customers with special needs and site performance. Only 15% of carriers link to information for the disabled. About 8% of sites are available in text-only or low bandwidth view, while 15% of carriers offer a browser recommendation for viewing their sites. There are laws in the US to deal with the "disabled" so I'd be curious to see what isn't being done IAW the law. As far as text-only/low bandwidth, I'd agree but more out of an annoyance rather than a necessity. Unless your business is media/graphics, Flash-based, as well as other media rich, sites need to go away from the business place. And finally, the ever famous, "sorry, you need to use IE to view our site" issue. Standards are a great thing. Too bad it's so each to be a MS slut. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | Dumb pipe
Let's first complain that the ISP isn't just a dump pipe, then let's complain about their support and web portal. |
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click_310
Eat my shorts
join:2002-12-06
Savannah, GA
| Throw peanuts catch monkeys
Thats what we get if we ask for rock bottom prices :/
It may not take a rocket scientist to implement it, but you gotta pay a lot of $'s to someone in management / middle management to figure that one out. Throw peanuts and you'll catch monkeys! If you are cutting costs, to increase profitability the chances are you are hiring people / consultants / sub-consultants who do the work at rock bottom prices and have mediocre (i.e. dumb) 'human resources'.
Once in a while ,(mostly), the decider's don't know much about details. Thats when the simplest idea or solution is ignored. 
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(757) 644-3863 |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | reply to CMoore2004
Re: Dumb pipe
Heh, if we could get just "Dumb pipes" to the internet, we wouldn't NEED any tech support or web portals. The rest... well, stick with AOL. |
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CPUYODA
join:2003-01-25
Johnson City, TN | Embarq
Never had a prob with them.......here.
Always fast and nice.
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"In God We Trust,All Others Pay Cash" |
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Iceqube
@verizon.net
| Sprint's New Website
I've been a Sprint customer for over two years. The previous version of the website was professional - the backend database permitted login without insisting your Sprint cellular number was invalid; it didn't look like a third-grade class project in website design; it was easy to navigate and conduct your business.
The new website is the exact opposite. It's garishly amateurish in design; it was built by fools who can't accurately track their own customer's cell phone number to provide authentication of user ID. Calling for assistance is pointless, and there is no way to email the web design nebishes and say "please fix your website so I can access my account online".
The website sucks. As a suggestion to Sprint, before you spring any more nasty surprises like your new site on the public, please conduct a beta test. It's not rocket science. I'm looking for another cell carrier. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to TKJunkMail
Re: Verizon looks OK to me
Same with Qwest... and they also have that site search option and a "customers with disabilities" link on the page too.
I think, personally, who ever did this study should find something worth studying. I'll chalk this up with the 5 million dollar grant a Southern CA College was given, about a decade ago, to study why so many illegal border jumpers from Mexico were being hit on the freeway while trying to run across the border to get into our country illegally.
Also for the record, MCI, who scored among the lowest, right on the home page has a "manage your account" link under each class of service which takes you to .. oh my.. a place to search for help, manage your account, browse for help, get a contact number.. etc.
Silly study if you ask me.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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bruzr
Premium
join:2007-05-05
Essex Junction, VT
| reply to TKJunkMail
said by TKJunkMail  :Verizon has secure login; site search on 1st page. And help & customer service is one page in by clicking on the "contact" link on the front page. Verizon's secure login seems to work specifically with IE, as of their last webpage redesign in the past few months. Previously, I could use Firefox, now I need to use IE to log in and pay my bill online. |
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bassrck4
join:2006-05-09
Berwick, PA
| Skype
Skype is at the bottom?,I recently upgraded to newest version of Skype and had a serious driver conflict,when I clicked on the shortcut icon,my comp shut down! I found their forums and the members in there very helpful-I consider that very good on-line help! |
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StarFish267
join:2005-11-25
Fort Worth, TX
 ·AT&T U-Verse
| reply to Iceqube
Re: Sprint's New Website
Whats that I hear, off in the distance "Iceqube come to Alltel." Make it so, Sprint don't care they have over 100 customers waiting to take your place. As for 3rd grade project LOL Show me on third grader that knows just enough basic html to even create a link. |
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Armaina
Not every saint is a fool
Premium
join:2002-11-06
Tempe, AZ | reply to bassrck4
Re: Skype
problem is, not everyone is intuitive enough to go through the forums on the site, if the company has them. |
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