1 edit | pissed off granny very interesting | |
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 |  bigunkGort, Klattu Birada Nikto
join:2001-02-10
USA | Re: pissed off granny Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many."
Duh. Glad she didn't need to make a 911 call. | |
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| |  SlyPremium
join:2004-02-20
Johnson City, TN
 ·Callcentric
| Re: pissed off granny said by bigunk:Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." How about EVERY customer service experience is a bad one. They did the exact same thing to me, my dad, and 3 other people I know. They hooked my service up wrong (used too many splitters before the modem and so it wouldn't synch, then left with no working internet thinking they did a "job well done") A friend of mine had them not show up 4 times. Call and schedule, no show. Apologize, still no show.
It happens over and over. I don't know ANYONE who has not had Comcast not show up for the installation at least once. They are the second worst company I have ever dealt with after AOL.  | |
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approval from:
revuney 
Klink123
| Re: pissed off granny We don't care. We don't have to. We're the cable company. | |
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| | | | |  BachI get Bached down but I get up againPremium
join:2002-02-16
Flint, MI | Yup, the Comcast office here has the bullet proof glass as well, but all this time I thought it was to protect the CSR's from robberies, not irate customers. | |
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| | | | | |  RR ConductorHappy 40th AmtrakPremium
join:2002-04-02
Redwood Valley, CA
kudos:1
2 edits | Re: pissed off granny Whoa, Bullet proof glass in an office? You guys must live in some rough areas. I have to say that's pretty sad when things are so bad you have to put bullet proof glass up, I feel bad for the people that have to put up with that crap. | |
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| | | | | | | | | Re: pissed off granny you obviously missed the point totally. Comcast is going the way of every major corporation that lies. They are to big for their own shoes and could care less about their clients..Bullet proof glass almost everywhere no matter the neighborhood | |
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| | | | | | | | | | Re: pissed off granny My local office has no glass, and luckily we get terrific service. We are former Adelphia customers though, and Comcast kept all those people, who by the way, are our neighbors so they dast not give poor service for we know their names, their children and so forth. | |
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| | | |  swhx7Premium
join:2006-07-23
Elbonia | That office worker is going to have some difficulties now, because Comcast will miss three appointments to replace the keyboard and monitor, and he'll have to wait all day, and then the replacements won't work right... | |
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| | | RR ConductorHappy 40th AmtrakPremium
join:2002-04-02
Redwood Valley, CA
kudos:1 | said by Sly:said by bigunk:Comcast issued a statement saying "We recognize that there is room for improvement and that even one bad customer experience is one too many." How about EVERY customer service experience is a bad one. They did the exact same thing to me, my dad, and 3 other people I know. They hooked my service up wrong (used too many splitters before the modem and so it wouldn't synch, then left with no working internet thinking they did a "job well done") A friend of mine had them not show up 4 times. Call and schedule, no show. Apologize, still no show. It happens over and over. I don't know ANYONE who has not had Comcast not show up for the installation at least once. They are the second worst company I have ever dealt with after AOL. We have yet to have a missed appointment, in fact, they are sometimes early, and often call before coming. I should note we are in an former Adelphia area, so that may explain it. This is also a very rural area (Mendocino County in NorCal, 3800 sq.miles size, 88,000 population), so it's not like they have millions of customers to deal with.
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| | Cogdis
join:2007-03-26
Floral Park, NY | Re: pissed off granny -pwnt | |
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| | | "We recognize that there is room for improvement and that even one bad customer experience is one too many"
...I would imagine a little more than one bad customer service. Cumcast is in denial. | |
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|  Jammybe'suvwlPremium
join:2000-11-03
Chula Vista, CA |
heh . . .Bravo Granny! | |
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| | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: pissed off granny Yea.. Bravo.. go attack an innocent counter person!
Way to go..
I hope she gets 15 years in prison with no parole. 75 or not, a bad install or not.. she's right, what does she have to lose,.. but the rest of her freedom.
I'm sure the counter person is going to have problems now because granny was upset.
Get real people. That's not the right way to handle it and all of those people supporting granny should be ashamed to condone violence as an answer to something like this.
It just shows how off the path this country really has gotten.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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| | | | | Re: pissed off granny You can saw what ever you want about it being wrong, but I get a warm fuzzy feeling on the inside when I think about her doing what I want to do ever time I am on the phone with some of these idiots.
Wrong would have been smashing the counter persons face in. What scares me is that I do not think the warm fuzzy feeling would stop even if she had done that | |
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| | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: pissed off granny I don't like the way this site is run all the time, so should I go to the data center with a hammer as well?
I see your logic. I just don't agree with it.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
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| | | | |  Toguro
join:2003-10-23
Ottawa, IL | Re: pissed off granny I see his logic, I didn't know that this site took a day of your life. | |
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| | | | | | | said by fiberguy:I don't like the way this site is run all the time, so should I go to the data center with a hammer as well? You can still use this site without paying for it.  | |
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| | | Toguro
join:2003-10-23
Ottawa, IL | But at times it takes violence to get higher ups to listen and start taking the steps needed to fix what is broken. | |
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| | |  The LimitPremium
join:2007-09-25
Greensboro, NC
kudos:2
 ·Windstream
| Yes I would have to agree with this person. I don't have comcast, I've heard the stories, I really do have sympathy for you guys because I can understand a SMALL fraction of the aggression against comcast (I have Windstream and Windstream sounds about like Comcast when it comes to my own person experiences), but most of you are not grasping the concept that the granny smashed an INNOCENT support rep's equipment. That was foolhardy, for one. Two, this shows the maturity level of the lady; instead of being patient (I know that's hard for such an unreliable/dishonest company, really) or even disconnecting service OR even calling the billing office and demanding refund of payment for as long as the service is not fixed (I'm sure comcast has this option because MOST major ISPs do) OR EVEN if she wanted to take comcast to court, she decides to take out her frustration through blind rage (at least her actions exhibit blind rage). This is NOT satisfactory conduct, but I'm not saying she should be put in jail; that would be bad news for comcast because comcast would be "eaten alive" by news outlets as someone states in a comment here. I'm saying that she needs her service FIXED, and if it can't be fixed, why not switch to someone else? What's the big deal in switching? | |
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| |  NEP1611
join:2002-03-27
Northford, CT | said by Jammy:heh . . .Bravo Granny! Yeah, and if it was you in your world and someone was that unreasonable and broke your stuff, I'm sure you would have been juuuuuuuuuust fine with it. | |
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|  Culo69
join:2003-08-12
Antioch, CA | Better to be pissed off than pissed on | |
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| | Squeeky wheel gets the grease...... .....or in this case,
"She hammered her point."
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cacoPremium
join:2005-03-10
Whittier, AK | Throw her ass in jail! So lets encourage everybody that has a service issue to get a hammer and go Thor on some equipment. Crazy hag!
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»www.seabee.navy.mil | |
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See 13 replies to this post |
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 TechieZeroTools Are Using MePremium
join:2002-01-25
Gibsonton, FL | Damn! I wonder... ...how soon did others beat me to it. I also sent this in.  | |
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1 edit | Re: Damn! I wonder... i guess i got something started also she got her point across | |
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 MoJeeperThe Stig in 2012Premium
join:2000-10-20
Springfield, MO | Moral of the Story If you absolutely need phone service for medical reasons keep your POTS and a standby Cell Phone.
Oh Yes and a big OL sledge hammer for your next trip.
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Semper Fidelis. 231 Years Strong. | |
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| | | Re: Moral of the Story said by MoJeeper:If you absolutely need phone service for medical reasons keep your POTS and a standby Cell Phone. Oh Yes and a big OL sledge hammer for your next trip. But Comcast claims it is just as good, if not better, then local phone service. | |
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| | | | Re: Moral of the Story so does charter and their not any better. cable nationwide is sorry apparently | |
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| | | said by MoJeeper:If you absolutely need phone service for medical reasons keep your POTS and a standby Cell Phone. She had a cellphone. It was mentioned in the story about using their cellphone. So the so-called panic over her medical condition is pure BS.
When the Shaws returned home, they discovered they had no phone service at all.
A cell phone call to Comcast resulted in their receiving a new number and a promise that someone from the company would call on Monday.
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Internet News
My BLOG
My Web Page | |
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| |  ieolusSupport The Clecs
join:2001-06-19
Duluth, GA | Re: Moral of the Story Did you just assume it was her cellphone? Shame on you.
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| |  en102Canadian, eh?
join:2001-01-26
Valencia, CA | medical condition = Tourette's Syndrome ?
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Canada = Hollywood North | |
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| | "It's totally not like me to do stuff like this" Yeah, sure. Lots of totally normal people have severe anger management issues. Happens all the time. | |
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| | | Re: "It's totally not like me to do stuff like this" "Have I got your attention now?" asked the woman
So i wonder WHEN she gets out of jail if they will reschedule an appointment to install Castrate,(i mean comcast)
I think she got everones attention at the office. lol
thanks for sharing, Jazzy
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SOME people are quick to point out others mistakes,
and have a closed mind and R TO BLIND,to SEE their OWN mistakes & only know how to critize.
Others know how to discuss an issue.WHICH R YOU?
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| |  BuriedCaesarIt's Not Polite To Stare.
join:2004-03-27
Richardson, TX | Re: "It's totally not like me to do stuff like this" Jail? Not likely.
If Comcast decides to prosecute, they'll have to endure the story of WHY she went all Thor-ess on them in the first place, and the news outlets will EAT THEM ALIVE. Very bad PR move. I'm betting Comcast'll try to fix things and hope to make this go away as quietly and quickly as possible. (And that's not likely now, either...)
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That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say? | |
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|  extreme50Formerly TwoKDialupPremium
join:2002-06-07
Coloma, MI | said by Yauch:Yeah, sure. Lots of totally normal people have severe anger management issues. Happens all the time. Exactly! And when the ol' barracuda tells her hubby to take out the garbage I'll bet he doesn't wait until the next commercial.
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Meet Bill and Karolyn at www.theslowskys.com | |
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| | emptywigHuh? What?Premium
join:2002-08-05
Pasadena, TX | Re: "It's totally not like me to do stuff like this" I don't know...I consider myself to be an excessively patient person, but my experiences with Comcast the last couple of months have sent me into paroxysms of rage on at least two occasions.
When a company systematically lies and misleads, and its employees JUST DON'T CARE, after a certain point any sane person might snap.
wig
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Sometimes a paradox is just a paradox | |
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| | That's How You Do It!!! Can you hear her now?!?!?!
Heh, wrong commercial | |
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| | Crazee Ladee That lady has issues. Doubt any techs will be visiting her house without police in tow from now on. | |
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|  coastjamPremium
join:2001-03-05
Atascadero, CA | Re: Crazee Ladee My hero  | |
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| | I hope she gets jail time the lady is a nut job.. | |
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| | | | Re: I hope she gets jail time said by W4DRA:Won't happen...Even if it does it wouldn't be long. Hell I would post her bail. If we had more like her these damn company's would take better care of there customers, and quit putting some dot-head who has no idea what the hell is going on in there country let alone the US. Most couldn't tell you where Florida is if it wasn't for Disney World. All they do is read from a trouble shooting guide, and won't listen to you. Plus you can't understand them. Lets face it guys we have outsourced everything but our souls and I am not so sure about that sometimes. GO GRANNY GO GRANNY GO GRANNY GO ! Post of the year!!!
Agree with you times ten!! This was just what the doctor ordered
Otherwise, she would have been left in phone bank hell, getting the customer service rep. round around and around, without getting any issues resolved quickly.
Anger management? Pfft, Perhaps these companies should try customer service issue resolvment & management first.
Speaking from a personal experience which began in December 2006 and having the issue resolved on Sept. 26/2007. I can certainly understand why people snap and go postal or do as this lady did. Anger management my azz, that only teaches one how to wear a welcome mat on ones back comfortably, fugg that. Glad to see this lady have the cojoines to stand up for herself.
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Come on crazy mutant desert men, just because they got Jr. in the car doesn't mean they have Bud on the car. | |
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| | | | | Re: I hope she gets jail time said by guitarzan:Pfft, Perhaps these companies should try customer service issue resolvment & management first. Naw, that costs too much to actually make customers happy. | |
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| | jobias
join:2006-01-18
Knoxville, TN | One minor problem with this assumption...
Most of Comcast's tech support is in America (there's a bit from Canada). So ya got to blame your problems on your fellow countrymen, not some smucks across the sea. | |
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| | | | Dude, what's your point? Like it's any better having some knuckle-dragging hill-billy in the midwest reading the same fucking manual? | |
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 Rejected OneI Suffer From Id10t ErrorsPremium
join:2003-07-31
Wilmington, DE
 ·Clearwire Wireless
1 edit | hmm ok now what she accomplished is to raise her local bill so they can hire a security guard(s) for the office.
resorting to violence isnt gonna change anything that happened to her. im not saying she didnt have issues clearly she did. now if she did want to keep the service she may not be able to, atleast in my area they will disco all services if you threaten harm to a tech whom comes out to the home they simply wont take the risk. not sure how they would handle an irate customer who shows up at the office smashing equipment.
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WoW Server Argent Dawn
Thanochis - 70 NE Rogue
Shortone - 70 gnome mage
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| | | Re: hmm Its sad she resorted to violence, but if more people made the same impact (no pun intended) perhaps these big companies would take better care of their customers.
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Hn7000s Small Office plan/.74m dish & 1Watt Trans on Satmex 5 Signal: 86/Win XP Pro SP2/P4 3gig, 2Gigs Ram, Radeon X1300 500meg video | |
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|  natedjElectedPremium
join:2001-06-06
Columbia, SC
 ·Earthlink Cable ..
| DANG IT GRANNY ....
She beat me to it, I had plans of doing the same thing at the local Comcast office, but if I were to take my hammer down there now I'll be arrested, beaten, tased and sued ... So that the public will know that's not how things are done. | |
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| | | said by Rejected One:ok now what she accomplished is to raise her local bill so they can hire a security guard(s) for the office. resorting to violence isnt gonna change anything that happened to her. im not saying she didnt have issues clearly she did. not sure how they would handle an irate customer who shows up at the office smashing equipment. sometimes,just SOMETIMES, that the ONLY way to "'MAYBE" get someone that deals with the public to change their dam attitude toward the public be dam lucky she didn't strike anyone in the head with that hammer,
also she tried to make people feel sorry for her,
"I'am 75 yrs old with a heart condition,"'
horse hockeies,that doesn't excuse her conduct.
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SOME people are quick to point out others mistakes,
and have a closed mind and R TO BLIND,to SEE their OWN mistakes & only know how to critize.
Others know how to discuss an issue.WHICH R YOU?
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| | Sounds like to me.. that the REAL problem is with the 'local regulators'-why did they not resolve the problem?- No kahoonas? No real teeth in the regulatory wording?-A lot of these 'issues' would be resolved rather quickly AND correctly if the proper authorities would do their jobs and enforce the regulations. | |
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| | Double Standard Since she's a 75 year old woman, she's smiling for the cameras and being treated like a hero. I bet if I went into my local Time Warner office and started swinging a hammer around, saying I was "mad as hell" because my service wasn't connected, I would still be sitting in jail, and would be no hero. I don't know about her community, but where I am, the LAPD would probably have been called with the SWAT team surrounding the building to arrest a madman. | |
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Reviews:
 ·AT&T U-Verse
| Pissed Granny I don't condone what she did but I sure empathize with her.Comcast as well as other providers treat customers like so much crap and you need a lwyer to deal with them. Comcast flat out lied repeatedly to her, failed to deliver on a contract then said, in essence, "scr#w you- take it to court". I cut my losses with Comcast when they wouldn't even come out to replace their lousy strung cable from the pole that was hanging so low it got ripped out by a passing delivery truck. I had to pull the cable back to my home and re-attach it and they never returned calls to their "No support" line. They suck as a company and its high time we end the financial blackmail and implied intimidation that they hand out like their rate hikes | |
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| | | Re: Pissed Granny just think how you would feel, if you tried & tried, to get something done,then you went to talk to the local manager, he would not do anything, then when you got home you find the local manager,[b](PURPOSEly cut your phone off)
now I understand why they aare called castrate,i mean comcast.
i did (part of her reaction) what she did after testing T.W was told i could test rv cable & RR internet, called them after 3 days [b]come get your dam equipment,!!!!
jazzy
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SOME people are quick to point out others mistakes,
and have a closed mind and R TO BLIND,to SEE their OWN mistakes & only know how to critize.
Others know how to discuss an issue.WHICH R YOU?
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Crazy broad.... This nut should be locked up.
Sorry folks, but this isn't how people in civilized society are supposed to act. Can you imagine the example this woman is setting for her grandchildren?
If things don't go your way, grab a hammer, and smash shit.
It's totally absurd!
Frankly, the people working at the Comcast office should have called the cops. They should have tazered her crazy ass, and she should have been committed for a psychological evaluation.
I can hear it now..
Don't taze me BRO Sonny.
OW! ow! ow! ow!
Sorry, old age isn't an excuse to behave like a madman. If I would've done the same thing, I guarantee you my ass would be in handcuffs....
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Petty people are disproportionably corrupted by petty power… | |
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See 12 replies to this post |
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 lpatti1lpatti1Premium
join:2006-05-15
Warminster, PA | 75-Year-Old Woman Takes Hammer to Comcast Office | |
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 CylonRedPremium,MVM
join:2000-07-06
Bloom County
1 edit | What she did was wrong - no doubt.. but then what Comcast did was just as wrong if not worse - as someone else noted - thank god she did not have to call 911 for a fire or an emergency that could have resulted in death and left Comcast with a possible wrongful death lawsuit.
Seems to me they got off easy and probably still have her as a customer if they fixed it finally.
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Brian
Free health care is 100% a misnomer - it is not free and never will be free. | |
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| quatrixPremium
join:2005-02-11
Davie, FL
kudos:2 | Re: What she did was wrong - no doubt.. said by CylonRed:but then what Comcast did was just as wrong if not worse - as someone else noted - thank god she did not have to call 911 for a fire or an emergency that could have resulted in death and left Comcast with a possible wrongful death lawsuit. Oh yeah, (a) providing poor customer service in a capitalistic economy where you can take your business elsewhere vs. (b) breaking the law and destroying property -- totally the same thing. We all know how frequently 911 is used, and of course she couldn't have just used the neighbor's phone. Newsflash -- having phone service and/or access to 911 isn't a constitutional right. Stop with the frivolous lawsuit talk. | |
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| | CylonRedPremium,MVM
join:2000-07-06
Bloom County | Re: What she did was wrong - no doubt.. There would not be a frivolous lawsuit. PLENTY of occurances where she could get to a local phone but not to a neighbor and it has NOTHING to do with thinking 911 being a "constitutional right" but instead with common sense.
BTW - I never implied that she was not at fault or did not do anything wrong - quite the opposite and she was arrested to boot and charged appropriately. | |
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| | new slogan The new Comcast slogan:
Our service is so bad we made a little old lady go bonkers! | |
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 RickPremium,MVM
join:2001-02-06
Waterbury, CT | She's lucky disorderly conduct is all she got. If I were that support rep, I would have pushed for assault.
While I can appreciate people get angry over something like this, this reaction is way over the top. And, it's certainly not some support reps fault what a tech did or didn't do out in the field.
I'd suspect there's also more to this story. Who knows what the tech(s) had to endure out at this womans house after the first missed appointment. Maybe they just said screw this lunatic..and decided for their own safety..they needed to walk off the job.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
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1 edit | If more people If more people did what this (slightly loopy) lady did, do you think that we'd get better service?
If so, I'll gladly go grab the ol' sledgehammer and start beating on some doors.
Seriously though. What options did she have left?
She made phone calls. She talked in person. She contacted the local agencies responsible and no one did anything. She could continue to complain about it which would result in probably, you guessed it, nothing. She could cancel her service altogether - and probably suffer a cancellation fee as per standard in contracts (cancelling costing you money because your service doesn't work? Would you be willing to deal with that?)... She could go there in person and try to talk to people - they'd probably schedule another appointment which they wouldn't show up for.
I can't say that I would do exactly what she did if I were in that situation, but I applaud her anyways.
In short, if my shit is broken because you won't do your job, then I think it's fine for me to come break your shit until you realize how much of an inconvenience it is.
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Don't Let Them Take Your Rights!
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| N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Re: If more people said by MASantangelo:Seriously though. What options did she have left? The options that civilized people use. Cancel the service, and take your money elsewhere.
It's what I did when Vonage screwed my service up. It's what I did with Comcast HSI when I was on the phone for hours on end with them, and they refused to roll a truck since the advertised speed was an "up to" speed, even thought I was getting >700 MB down all the time.
If Comcast wasn't offering her reliable service, she has a choice to go back to Verizon. That is, what she ultimately did...
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Petty people are disproportionably corrupted by petty power… | |
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| |  myosh
join:2001-05-03
Cupertino, CA
·Pacific Bell - SBC
·Comcast Formerl..
| Re: If more people said by N3OGH:said by MASantangelo:Seriously though. What options did she have left? The options that civilized people use. Cancel the service, and take your money elsewhere. Easier said than done if there are early termination fees associated with the triple play package.
But I think it's safe to say...
Comcast's customer service. It's Comcastic Craptastic! | |
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| | | I've been in those shoes before with Comcast. I also applaud her for getting her point across for the world to see.
I didn't read the story too in depth but didn't this happen in a Commonwealth state? That being the case the state could (and usually does) file all applicable charges it can for each case, regardless if the "victim(s)" wish to press said charges. With only this one being charged it makes you wonder if they sympathize with her or if they received some hush-money from Comcast to make this go away fast(er). | |
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| | I'm not angry at her I don't condone what this woman did, but Comcast has such crummy service and I have on occasion wanted to do the same thing that she had the courage to do. | |
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|  tomkbPremium
join:2000-11-15
Tampa, FL
kudos:5 | Re: I'm not angry at her I think she hammered it home well. | |
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