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Comments on news posted 2007-10-24 09:25:18: As we mentioned yesterday, Comcast isn't being particularly forthcoming about their traffic shaping practices (at least on the record). Their customer service reps apparently aren't either, judging from a post over at Valleywag. ..
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  ztmikeMark for moderationPremium
join:2001-08-02
Michigan City, IN | um.. How can they sit there and just lie? CSR's don't even get paid that much ..lol | |
| |  newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1 | Re: um.. said by ztmike:How can they sit there and just lie? That's what they were taught by Corporate. | |
| | | ztmikeMark for moderationPremium
join:2001-08-02
Michigan City, IN | Re: um.. said by newview:said by ztmike:How can they sit there and just lie? That's what they were taught by Corporate. I would tell the customer the truth..fire me if you will, but once i get another job, that would look pretty bad on CC part..fired because i told the truth lol.
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"I am the worst president in US history, I'm either stupid or dumb most of the time, but people still believe me." George W. Bush | |
| | | | | | Re: um.. said by ztmike:I would tell the customer the truth..fire me if you will, but once i get another job, that would look pretty bad on CC part..fired because i told the truth lol. Can't tell the truth if they don't tell you what the truth is.  | |
| | | | | axus
join:2001-06-18
Washington, DC | Re: um.. Yeah, I doubt most of the company knows what a Sandvine is or what it does. It doesn't matter what they say, they are sending out these forged reset packets, that is testable and repeatable. | |
| | | | | |  ChucklesPremium
join:2006-03-04
Saint Paul, MN
3 edits | Re: um.. You're right. No one here knows sh!t (edit: in the call center). I don't even ask my supervisor for help or to answer questions anymore because she doesn't know anything. And rarely do I get answers from upper management or the call center manager herself.
I get better scores on my calls when the customer has an "excellent moment". And to do that I use a nice tone and tell them what they want to hear. I used to get "mediocre moment" because I didn't sound chipper and I told the truth which upset the customer. It's not about helping people it's about getting a good reaction out of them. Comcast knows whats good for you!
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kustomerservice.net | |
| | | | | | | | | Re: um.. The average CSR give is an extension of the PR department. They are trained to give out only the info the company wants the customer hear. Any deviation is frowned upon. Also, most CSR's only know what is given to them. They can give information that has been provided to them but rarely have more than a working knowledge of the product(s) their company provides. Call centers strive for consistency, they want the same questions to get the same responses every time. Nothing against the CSR, but I would not put too much weight into what a CSR tells you. Chances are he doesn't have much more info on a given subject than you do, and at least you are actually using the product/service in question. They are supposed to say exactly what the company trains them to say. If that happens to coincide with the truth then consider yourself lucky. | |
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| | |  MxxCon
join:1999-11-19
Brooklyn, NY | no.."fired because you told proprietary internal information"  | |
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| | | You assume they lie.
The better assumption is that the engineering and operations group doesn't tell all or any of the CSR's what they are doing at any time.
CSR's generally only need to know that something is broken and that it is being fixed so they can relay that to customers. CSR's are not told what new devices are policies are being placed in the network, as there is no reason for them to freely give that information out to most customers. Especially when the average CSR will not even know what any of it means, so they'll just BS a customer with it anyway.
This CSR is probably just responding in a way that shows they are not told of these types of network changes. And if Comcast is trying to keep their Sandvine implementation quiet, then the last employees they are going to tell are going to be ones that talk directly to customers every minute of the day. | |
| | |  swhx7Premium
join:2006-07-23
Elbonia
1 edit | Re: um.. So either the tech people, PR people and executives don't coordinate to get their story straight; or one part of the company conceals things from another to deceive the public.
Consider this whole episode of packet-forging and contradictory and evasive explanations, together with Comcast's reputation for poor service - outages, missed appointments, bungled installations and so on. (Edit: not to mention the notorious secret caps.)
What it all points to is that there's something wrong with Comcast's corporate culture. It looks like a dysfunctional company. It's big and profitable because of local monopolies. If it had to compete it would either improve or be beat out by ISPs that treat customers better. | |
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|  ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3
 ·DSL EXTREME
| Clearly they want their job. Their position isn't one to actually serve the customer. A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen. Once you start talking to the techs, then you might actually get somebody who knows what they're doing. | |
| | | | | Re: um.. said by Thaler:A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen. I would guess a CSR's job is to keep someone from cancelling the service.
Maybe they need to hire the retention people from AOL.  | |
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| | | CSRs are told the exact same thing you are, if you believe it, how are you going to know you're lying?
Friday, October 19, 2007
ONLINE INFORMATION
Comcast High-Speed Internet Customer Access to BitTorrent
An in-depth AP story suggests Comcast is hindering its customers’ ability to use BitTorrent, a peer to peer file sharing application. Comcast does not block access to any applications, including BitTorrent.
We respect our customers’ privacy and we don’t monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.
Customers may call in to inquire about limited or blocked access to such applications. Please use the attached updated talking points to address these questions.
> | |
| |  dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | I guess sandvine isn't hampering anything either. | |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD |  Funny
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Only SHATNER is Kirk. | |
|  TDNickellPremium,MVM
join:2006-09-26
Federal Way, WA | Come clean,Comcast! I have used,Comcast as my ISP for many years now,and i have always been what you would call Pro-Comcast.
I have never used any P2P programs and never will so i don't have a problem with what they are doing with the traffic shaping.
My problem with this,as many others is the spin Comcast is using. 
They just need to come clean,because it's starting to remind me of "Watergate". | |
| |  RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! Who's to say comcast isn't telling the truth? | |
| | | | | Re: Come clean,Comcast! said by Rick:Who's to say comcast isn't telling the truth? John Wireshark and Betty Ethereal, along with their old buddy George Tcpdump. | |
| | | | | said by Rick:Who's to say comcast isn't telling the truth? Comcast can't even get their stories straight.
Email from a CSR:
quote:
We do not block access to any P2P (Peer To Peer) applications, including BitTorrent. We respect our customers' privacy and don't monitor specific customer activities on the Internet, or track individual online behavior, such as which websites are visited. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.
Additionally, Comcast does not "throttle" bandwidth (limit throughput on the network). Comcast also is not traffic shaping or packet shaping.
Now, here is what was said to a conference call to reporters:
quote:
The company held a conference call today with reporters to address the AP's report, insisting to us that they're "delaying," not blocking, BitTorrent traffic.
So who is telling the truth? | |
| | | | | said by Rick:Who's to say comcast isn't telling the truth? Everybody who uses bittorrent? | |
| | | | RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it?
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | Cod
join:2000-07-05
Kernersville, NC Reviews:
 ·RoadRunner Cable
1 edit | Re: Come clean,Comcast! said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? Are you seriously trying to suggest, with a straight face, that all of this is a figment of everyone's imagination and it is crappy bittorrent clients causing all of this outrage? | |
| | | | | | RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! said by Cod:said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? Are you seriously trying to suggest, with a straight face, that all of this is a figment of everyone's imagination and it is crappy bittorrent clients causing all of this outrage? All this outrage? I have no personal knowledge of anyone losing their connections due to this issue.
What I do see often however is a group here on BBR posting that they somehow believe that comcast should be giving them anything they want even if it means 400 gigs a month of access and is a detriment to the rest of us.
And, I also see BBR posting about this on a daily basis as if defending their actions over the rest of us who use the service for legitimate purposes.
Comcast and other isp's should be out to preserve and protect their networks for the 95% of us who use the service as we should, not for the rest who harm us all.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | Re: Come clean,Comcast! I use BT and see the effects, yet my monthly totals have never exceeded 75Gb a month (usually averaging closer to 50-60Gb/mo). Some power users claim they do nothing but gaming and other legitmate DLs and reach 300-400Gb per month and have received the dreaded call. In any case, your assumption that BT is the only protocal sucking up bandwidth and that of course it must all be illegal seems to be problematic. I may be a higher than the average Comcast user, but I find it impossible to think I'm seriously impeding my neighbor's internet with my volume. I've also downloaded perfectly legit content such as Open Office and promotional materials (released only on BT) from media companies via BT. I have family across the globe, and I can tell you that sending a few video clips and photos to Australia, Hong Kong, etc. (including friends across countries) can easily eat up quite a few Gbs of data. | |
| | | | | | | | RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! I don't think that 75Gb/month is all that unreasonable and never have I seen any user say that Comcast had a problem with it either.
the problems start around 300gB..and that is unreasonable to expect from a residential connection.
As for your issue with BT and your supposedly "seeing the effects of this"..again..there is nothing to say that "this" is what is causing it.
People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable.
It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| Re: Come clean,Comcast! said by Rick:the problems start around 300gB..and that is unreasonable to expect from a residential connection. You keep mentioning this when nobody's bringing up Comcast's invisible caps - those should address the "problem users" anyways. All Comcast's "piracy" BT-shaping is simply the ISP taking the cheap route of throttling bandwitdh, rather than upgrading their networks to provide the services promised to customers.
said by Rick:People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable. Content blocking (ie. "shaping") sucks nomatter what it is. We pay ISPs for an internet connection, not an ISP that judges what protocols we can use, and when we can use them.
said by Rick:It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway. And it's just this "baby out with the bathwater" thought that would've made DVDs a no-show in today's era. Bastardizing a legitimate technology's use due to some (not all) users utilizing it for illegal methods has never proved fruitful in the history of things. | |
| | | | | | | | | | RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! In January of this year..I used to get about 4400k download speeds.
Today..I get 20Mb + with powerboost.
That certainly indicates to me that comcast hasn't been taking the cheap route and not upgrading our service.
Your statement to the contrary is simply not accurate.
Content Blocking..and content "shaping"..are not the same thing. Blocking someone prevents them from acquiring or accessing it. Shaping it controls and/or manages how it's accessed.
When I go into my local bank..they don't allow me and others to jump over the counter and take our money. They put ropes in the lobby..controlling how you are able to access the counters and teller windows.
This is done for the benefit of all..to keep order..and maintain privacy.
Some here..including yourself apparently..feel that what comcast is doing is wrong. I maintain that
a)I'm not even sure they're doing it and
b)If they are..it's for the benefit of not only myself..but the vast majority of their customers.
Bit torrent and excessive bandwidth consumption go hand in hand. And who would really like to argue that it's primary purpose is not to download and / or upload illegal content?
Comcast..nor any ISP for that matter..has any obligation whatsoever to facilitate illegal activity..much less allow users to consume so much bandwidth that it impacts the rest of us negatively.
Frankly, I feel as if we're beating a dead horse here.
As far as I'm concerned..Comcast is a great isp who delivers a whole lot of value for the money.
And, they're out to protect and preserve their network for the good of the majority.
If you have a problem with that..then I'm sorry.
What you don't have however..is any good argument as to why they shouldn't continue to do exactly what they're doing.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | | Cod
join:2000-07-05
Kernersville, NC Reviews:
·RoadRunner Cable
1 edit | Re: Come clean,Comcast! said by Rick:Frankly, I feel as if we're beating a dead horse here. ...just as you do on a daily basis about Uverse. You love to dish it out, Rick, but cannot stand it when the tables are turned on your beloved Comcast. | |
| | | | | | | | | | RickPremium,MVM
join:2001-02-06
Waterbury, CT | Re: Come clean,Comcast! said by Cod:said by Rick:Frankly, I feel as if we're beating a dead horse here. ...just as you do on a daily basis about Uverse. You love to dish it out, Rick, but cannot stand it when the tables are turned on your beloved Comcast. I fail to see how the two compare at all.
My uverse posts state the well known and obvious facts about the service and their political and legal issues surrounding it.
You and others are trying to fault comcast for managing their network for the benefit of the majority of we users.
Comcasts speeds, caps, and next generation docsis 3.0 plans are at the upper tier of all ISP's...while Uverse leaves much to be desired.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
1 edit | Re: Come clean,Comcast! said by Rick:You and others are trying to fault comcast for managing their network for the benefit of the majority of we users. The majority of broadband users are technological morons. If they can get on a network, then they are "online". Should they try and download large media, and Comcast blocks their download, they'll just figure something's wrong with the file/link.
Long story short, all of Comcast's users are affected. However, most haven't the capacity to figure out how they're getting the shaft.
said by Rick:Comcasts speeds, caps, and next generation docsis 3.0 plans are at the upper tier of all ISP's...while Uverse leaves much to be desired. Speed means nothing when your ISP has blocked access to the files you want. I'd rather be with a provider that actually delivers on promised speeds, and doesn't filter what legitimate uses of the internet I can and cannot participate in. | |
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| | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| said by Rick:In January of this year..I used to get about 4400k download speeds. Today..I get 20Mb + with powerboost. That certainly indicates to me that comcast hasn't been taking the cheap route and not upgrading our service. Your statement to the contrary is simply not accurate. I'm sure that's fine and dandy for your web browsing and text email services. However, to today's internet user who needs to download large (legit) files, that 20 Mb + whatever doesn't mean squat when your ISP is blocking (or if you want to play semantics, "shaping") access to said files.
said by Rick:Content Blocking..and content "shaping"..are not the same thing. I try and download file X. Download to file X times out due to ISP's interference. How is that not blocking again?
said by Rick:When I go into my local bank..they don't allow me and others to jump over the counter and take our money. They put ropes in the lobby..controlling how you are able to access the counters and teller windows. So, tell me this. If you were a customer to a large bank, but all they offered was one teller to its hundreds of other customers (ie. huge teller lines any time, all the time)...you wouldn't be upset? You wouldn't think the bank should put in more than the single window? Same analogy.
said by Rick:This is done for the benefit of all..to keep order..and maintain privacy. Almost sounds like a Fox News soundbite.
said by Rick:Some here..including yourself apparently..feel that what comcast is doing is wrong. I maintain that a)I'm not even sure they're doing it The company's own FAQs, PR department, and outside independent testing are all reporting the same thing. If you still don't believe that Comcast is mucking with customer's internet traffic, well, I've got a bridge I'd like to sell you.
said by Rick:Bit torrent and excessive bandwidth consumption go hand in hand. No it doesn't. Many BT users are well outside "excessive" ranges of today's residential needs, myself included.
said by Rick:Comcast..nor any ISP for that matter..has any obligation whatsoever to facilitate illegal activity..much less allow users to consume so much bandwidth that it impacts the rest of us negatively. This is why Comcast implimented their invisible broadband caps. Pirates download too much, get snagged, and are booted off the network. Why screw with other customers traffic, if only to free up network resources by disconnecting others? Money would be better spent bringing up their network to the actual advertised speeds.
said by Rick:What you don't have however..is any good argument as to why they shouldn't continue to do exactly what they're doing. Unfortunately, due to monopoly pole positions, little of what anyone has to say here will change a damn thing. For most markets, Comcast is the only broadband option. There's just no comparison between dial-up and even gimped broadband access.
Of course, if Comcast actually had some viable competition, they'd have to address these issues, lest they be dropped like a hot rock. | |
| | | | | | | | | | skomp
join:2002-11-26
Evanston, IL | Re: Come clean,Comcast! >> Unfortunately, due to monopoly pole positions, little of what anyone has to say here will change a damn thing. For most markets, Comcast is the only broadband option. There's just no comparison between dial-up and even gimped broadband access.
Of course, if Comcast actually had some viable competition, they'd have to address these issues, lest they be dropped like a hot rock.
This is what happens when we all switch to their service and stop supporting the little guys.
This country has turned into a Costco, Starbucks, Best Buy, Home Depot and Wal-Mart place because we didn't support the smaller competiton.
Now were stuck with those companies and their business practices.
i think this Comcast/Bit Torrent mess is goign to spell the end of torrent technology -
fortunately someone will come up with a new technology.
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| | | | | | | | | | | | Re: Come clean,Comcast! said by skomp:This is what happens when we all switch to their service and stop supporting the little guys. I tried supporting little guys. Some of them went out of business, others were bought by the big guys. | |
| | | | | | | | | | NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| said by skomp:For most markets, Comcast is the only broadband option. For some values of "most".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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| | | | | | | | | | Hey Rick I love you man but you need are way off on this, it is not the BBR whiners that are claiming this, the AP whose report came out in the Wall Street Journal reported this problem.
Comcast came out and stated that they are not blocking just delaying, sometimes by up to 10 minutes, this became an issue because it was blocking lotus notes.
So it is not some Comcast bashers but the AP, and a number of others that started having issues when then couldn't transfer large legal files in a law firm. | |
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1 edit | said by Rick:As for your issue with BT and your supposedly "seeing the effects of this"..again..there is nothing to say that "this" is what is causing it. People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable. [snip] It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway. Oh, I can guarantee "this" is Comcast's doing. When I first started with Comcast, my BT connection never had any of those problems, even with the same PC, same configuration, etc. I was also a Verizon DSL customer before that and never experienced this problem. I'm quite confident that Comcast is doing something, even if they didn't admit it.
Sure, I know those wacky Japanese "pie-in-the-crotch" tv shows I watch is copyrighted and technically illegal, but I have a strong suspicion that non-BT users aren't exactly following EVERY copyright laws to the T either (in regards to every book, cd, album, tape, newspaper article, etc. that we all come across in our lifetime). I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? | |
| | | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| Re: Come clean,Comcast! said by wedgedkitty:Sure, I know those wacky Japanese "pie-in-the-crotch" tv shows I watch is copyrighted and technically illegal, but I have a strong suspicion that non-BT users aren't exactly following EVERY copyright laws to the T either (in regards to every book, cd, album, tape, newspaper article, etc. that we all come across in our lifetime). *shrugs* All my BT downloaded distros, patches, software, music, etc., are clean & legal.
said by wedgedkitty:I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? I couldn't see why not. Since the ISP's determined one form of internet traffic to be "problematic", it's their call as to how many other uses need to be throttled. | |
| | | | | | | | | | | | Re: Come clean,Comcast! said by Thaler:*shrugs* All my BT downloaded distros, patches, software, music, etc., are clean & legal. Exactly. There is legal content on BT, so why ban all of BT when there is perfectly legal content out there that BT can help distribute?
said by wedgedkitty:I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? said by Thaler:I couldn't see why not. Since the ISP's determined one form of internet traffic to be "problematic", it's their call as to how many other uses need to be throttled. Oh, I'm sure they could. As many have argued, it's their equipment and network, but isn't being a service company supposed to mean providing service to customers? Comcast's tone is more of arrogance to customers whom they've given the privilege to use Comcast's network. Maybe their solution, and all other ISPs, is to revert back to dial-up speed only. That should solve the BT problem. I'll also wait for the day when all tape decks, vcrs, and photocopiers are dragged off to the garbage dumps for being evil tools for copyright violation. | |
| | | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| Re: Come clean,Comcast! said by wedgedkitty:As many have argued, it's their equipment and network, but isn't being a service company supposed to mean providing service to customers? In layman's terms, yes it is. Customers pay an ISP for internet access. In legal/marketing agreements, well, it's whatever they identify "access" to be. They could very well simply limit you to HTTP access and call that "access", and there's little recourse to take, other than switching ISPs.
Personally, I try to avoid the "what is the definition of 'is'?" kind of consumer interaction wherever possible. I desire both speed and legal use of my internet access (within reason - ie. no hundreds of GB a month...just everyday user amounts). If an ISP is going to deny me use (access) to the internet I wish to use, then speed doesn't mean crap. | |
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| | | | | | | | Rick on a lot of things about ATT's Uverse I agree with you on.. but this? There's no defense here. Comcast got caught with their hand in the cookie jar and it was repeatable and provable.
People here are simply asking that Comcast be honest with it's users and not try to dance around issues. In this case they are purposly targeting a Peer to Peer application's functionality. Instead of being honest with the public over the practice, we're having a debate over the meaning of traffic shaping.
Yea, on this... you're looking kinda lap boyish. | |
| | | | | | | |  ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | Re: Come clean,Comcast! Agreed. I like Rick's analysis on U-Verse and agree with him there, but there is enough proof and admittance from Comcast themselves that they delay packets. I can't see how Rick can fight this fight. | |
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| | | | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 Reviews:
 ·VOIPo
| said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? Please tell me that with all of this press and quoted statements by Comcast saying they are "delaying" packets you are saying that Comcast is doing nothing to mess with it? | |
| | | | | emptywigHuh? What?Premium
join:2002-08-05
Pasadena, TX | Its not just Bit Torrent that suffers. I don't use BT, but I do purchase legitimate streaming videos, and the connections get reset every few minutes. As a result, its nearly unbearable to watch the streams that I have paid for, over the connection I paid for. (These are 128k streams, too, nothing monstrous or bandwidth-sucking.)
This never happened before Comcast took over here.
wig
--
Sometimes a paradox is just a paradox | |
| | | | | | | | Re: Come clean,Comcast! said by emptywig:This never happened before Comcast took over here. wig Hey guys here it is in a nutshell.
Comcast mdms get public IPs, TWC/RoadRunner mdms are on ten dot IPs. There is the cause for some of the problems on the Comcast "network". Comcast monitor from corp. level, TWC/RoadRunner monitor at the "division" level.
I agree with most of what Rick is saying and see well made points on both sides.
BTW: A co-worker got "busted" for down loading iso of high $ photo program via BT. So they (we) do monitor our own (employees)for abuse.
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| | | | | | said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? No, because Comcast themselves admitted to doing it (in the conference call with the press a few days ago), they're doing it. | |
| | | | | | | said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? They admitted it to the press. | |
| | | | |  MarkyDPremium
join:2002-08-20
Oklahoma City, OK | said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? your ignorance and cable fanboyism knows no bounds, Ricky Poo! | |
| | | | | | | | Re: Come clean,Comcast! said by MarkyD:said by Rick:So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? your ignorance and cable fanboyism knows no bounds, Ricky Poo! And there goes his credibility too.
When Comcast even admits it to the press, there is no way to deny it now unless you prove the PR is insane. | |
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| | | | | | So Rick, how does that Comcast Koolaid taste? Goddamn! | |
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| | ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 Reviews:
·VOIPo
| said by Rick:Who's to say comcast isn't telling the truth? Funny, I just was trading email with a friend of mine who was complaining about his Comcast connection dropping his torrents. Sent him a few links to the news here in the past few days, now he knows why. | |
| | | | | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| Re: Come clean,Comcast! Clearly Comcast's been webhacked, or space aliens, or...um...Canada, or something. | |
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| |  Jovi
join:2000-02-24
Mount Joy, PA | said by Rick:Who's to say comcast isn't telling the truth? Haven't there been alot of articles you read the last several weeks? Forum posts? If they can filter BT packets, they can filter all packets. If they can "delay" they can block, no?
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"Where's my coffee? Oh. I guess it's my turn to make it." | |
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| Reviews:
 ·Verizon FiOS
| Sadly, Bit Torrent isn't just for P2P file sharing. I use it to grab Linux distrobutions. Everytime a new release comes out the servers get saturated. This is perfect for Bit Torent because you get high through put.
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Retaking our country one election at a time. | |
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See 7 replies to this post |
rileyjam514There You Go Again...
join:2005-06-26
Kearny, NJ | I know who they hired for this! JOE ISUZU!!! | |
| |  Jodokast96Stupid people really piss me off.Premium
join:2005-11-23
Erial, NJ
kudos:2 | Re: I know who they hired for this! "Would I lie?" | |
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 pleekmoTriptoe Through The TulipsPremium
join:2001-09-14
Manchester, CT | The Truth Is In the Lies Comcrap: "Ignore the man behind the curtain". | |
|  jazzy_
join:2004-01-27
Charleston, SC
1 edit | my experience I don't doubt people that are on the Comcast network that complain about issues are having trouble, but as a customer myself I can confidently say that my torrent traffic has not been affected in any way what-so-ever. I have downloaded and uploaded over 1TB of torrent traffic in the past year and a half. Not once have I seen my connection affected. | |
| | ztmikeMark for moderationPremium
join:2001-08-02
Michigan City, IN | Re: my experience said by jazzy_:I don't doubt people that are on the Comcast network that complain about issues are having trouble, but as a customer myself I can confidently say that my torrent traffic has not been affected in any way what-so-ever. I have downloaded and uploaded over 1TB of torrent traffic in the past year and a half. Not once have I seen my connection affected. I believe Sandvine, is not in all of Comcast areas yet, its in effect here but i have utorrent set to the max on what sandvine does, but it only helps about 60%.
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"I am the worst president in US history, I'm either stupid or dumb most of the time, but people still believe me." George W. Bush | |
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| | Forget CSR... They probably aren't up to speed at what PR is saying. Best way is to hit up the Executive Customer Service or look for Comcast's investors. The Consumerist has info on how to effectively let the investors know about things. | |
| |  jester121Premium
join:2003-08-09
Lake Zurich, IL
·voip.ms
| Re: Forget CSR... said by STrRedWolf:They probably aren't up to speed at what PR is saying. Best way is to hit up the Executive Customer Service or look for Comcast's investors. The Consumerist has info on how to effectively let the investors know about things. The Consumerist is a figment of its own imagination. | |
|
 GlobalMindDomino Dude, POWER Systems GuyPremium
join:2001-10-29
Hollywood, FL | Just another CSR whitewash The fact is that Comcast has admitted they are shaping/delaying/blocking packets. This came from Mitch Bowling, senior vice president of Comcast Online Services.
Since this affected Lotus Notes, there have been efforts on the IBM side to resolve this incorrect action. Comcast has indeed responded and indicated it was a "bug" and has been fixed, at least for Notes.
If you are interested in the Notes discussion, see this thread on Ed Brill's blog: »edbrill.com/ebrill/edbrill.nsf/d···nts#anc1
The CSR who is blowing this off as gossip is either uninformed or just lying...again.
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TheGlobalMind.com | Speed costs money. How fast do you want to go? | Angus the IT Chap | |
| | | THey are lying! 2 month ago they shut down my internet and when i called them they told me i was downloading too much, some how i got in the top of thier 1 % heavy users.
I explained them that all files had to be transfer from work and back and told them to check IP's where is the trafik is comming , they said they don't care coz i am using too much of thier bandwith. ANd they told me to refer to their manual. When i asked where the hell in the manual is how much bandwith i can use, they said it does not matter , if any1 gets on thier top 1% ( yeah right) they are shutting down thier services automaticly. They pissed me off soo much that i recorded the whole conversation with thier security department. | |
| | NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 | Re: THey are lying! The number I have seen given by Comcast reps is 0.01%, not 1%... | |
|
yettavr6
join:2004-07-26
Plymouth Meeting, PA | I know someone... I have a friend that works in the CSA department at Comcast, and he confirmed that they are indeed blocking bit torrent, using the Sandvine program that has been mentioned. In fact he told me before it was even mentioned on this site. Of course he's not really supposed to tell anyone that... | |
| | | Don't blame comcast Comcast, as a megacorp, has the right, no the OBLIGATION to lie to it's customers. The corporation has no concept of right or wrong, just what makes them the most money. If they 'were' to install something like sandvine, that is the LOGICAL response for a company that wants to MAKE MORE MONEY. Providing what you promise isn't the way to maximize profits. Limiting what you can do, and lying about it, ensures that the corporations improves it's bottom line.
Comcast has three choices. Choice #1 is to upgrade their network to provide the bandwidth they are selling. THAT will never happen, because it would cost too much money. Choice #2 would be to TELL the customers what they are doing. THAT will never happen, because the customer isn't really a customer, it's a CONSUMER. And the CONSUMER is an uneducated hick, who should be GRATEFUL for the ability to pay comcast money. Choice #3, is what they are doing. Installing equipment to degrade the service, then lying about it. That's how you MAXIMIZE profit, while MINIMIZING expenses.
So don't blame comcast, blame the system. A monopoly system where the #2 provider of so called 'internet access' is nothing more than a reborn AOL, filtering what you can and cannot do, all in the name of making more money.
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Stick it to the MAN. Support your local torrent sites. Proudly providing 100mb of upstream for all your TV, Movie, and MP3 needs. | |
|  jmn1207Premium
join:2000-07-19
Ashburn, VA | New Network Settings for Comcast Users Set TTL to 40,000....
You packets will eventually arrive.
That wasn't me that was swapping copyrighted material over BitTorrent, perhaps Comcast generated a packet that made it appear that I was.  | |
| |  MooJohn
join:2005-12-18
Milledgeville, GA | Re: New Network Settings for Comcast Users said by jmn1207:That wasn't me that was swapping copyrighted material over BitTorrent, perhaps Comcast generated a packet that made it appear that I was. That does bring up an interesting point. Any manipulation of traffic by the ISP does introduce an element of plausible deniability for any of their customers accused by the *IAA. After all, if they're forging some traffic, they could be forging any traffic. Once you start monkeying with the packet's source info, there goes the old "logs are infallible" claim by the plaintiff.
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John M - Cranky network guy | |
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| | I like their choice of words said by Comcast :
We do not block access to any P2P (Peer To Peer) applications, including BitTorrent.
Technically, they're not blocking. They're just copying your packet, and putting a RST flag on it .. | |
| |  espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
 ·Clear Wireless
| Re: I like their choice of words said by ShadezeRO: said by Comcast :
We do not block access to any P2P (Peer To Peer) applications, including BitTorrent.
Technically, they're not blocking. They're just copying your packet, and putting a RST flag on it .. .. and more to the point they're not blocking your "access", they're blocking how much you can "share". Only uploads are affected, not downloads. | |
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| | Yeah right? And I suppose their latest price increases were just "rumors".
They just think they can institute secret monthly caps, bandwidth throttling and twice yearly price increases and no one is going to say anything. | |
| | NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:4 Reviews:
·SONIC.NET
·Pacific Bell - SBC
| Re: Yeah right? said by HorribleSvc :
And I suppose their latest price increases were just "rumors".
Apparently so. Comcast cable HSI costs $42.95 per month in my market. Same price as two years ago. The only increase I saw in that time was for "naked" cable HSI; from $56.95 to $57.95.
They just think they can institute secret monthly caps, bandwidth throttling and twice yearly price increases and no one is going to say anything.
Can you document an Comcast cable HSI price hikes?
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
| | | | | Re: Yeah right? What, the 30% naked cable increase wasn't enough for you? When Comcast took over for ATTBi in my neck of the woods, my rate went from $42.95 to $56.95.
Then Comcast passed over us "naked" HSI subs for speed increases. When they finally rolled out naked 8Mb, it was nearly $80/mo.
Meanwhile their video rates have gone up 50% over the past 3 years. When I was first with Comcast for video my "premium" tier was non-promo priced at $72. Now the comparable tier with fewer channels is well over $100. | |
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| | Welcome to America... This is all just regular states of business and standard operating procedure.
1. Lie to Customers, no business ever had any success telling the truth or dealing fairly with its customers or employees for that matter.
2. You will get told that competition and a free market place are the golden ticket to a bright beautiful life. Whoever told you that lies as neither exists. Actual competition in the broadband space is now and will continue to very limited.
a. The incidence of towns with two or more competing cable services is so rare as to be counted as statistical anomoly...bad data move along.
b. DSL covers so small an actual area that it doesn't effectively create a competitive environment to cable internet.
c. Fiber services are not interested in creating real competition in most of the country, FIOS, U-verse can practically be counted in the 2(a) point of being an anomoly for most the country.
In the end the lie that you want to compete and bring customer choice only converts to a half truth in like 1% of the entire country, yet another statistical anomoly.
3. The Government will be all to willing to lie on your behalf as well (Broadband Maps)
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| | | |  Re: Welcome to America...
What do you expect the average agent to say if they don't know the truth? Anyone short of the network engineers and the corporate overlords would be in the dark on this.
So please, don't take your anger out on the lowest level on the totem pole phone jockey. They have no knowledge of this and no power to change it. I never understand why people will call up and freak out on someone who is just trying to pay rent and usually does want to help you. Screaming at someone will probably make them want to hang up on you. I suppose you could go to comcast.com and find the corporate contact info and start calling there to complain, though I really have no idea how much that would help, if at all. | |
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| | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Comcast admits delaying some traffic I personally believe a CSR would tell you that Elvis is alive, just so long as it got you off the phone. A phone jockey providing a false canned answer isn't really all that much of breaking news. | |
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| | Here's an idea Let Comcast customers send a message, on Friday November 9th cancel your account. Maybe Comcast will do something if several hundred users leave on one day for the same reason. | |
| | | Had Experience with Comcast Throttling? I'm with Public Knowledge, a public-interest group in Washington. (www.publicknowledge.org). We're interested in hearing some first-hand stories of people who were blocked or throttled by Comcast.
Please email abrodsky@publicknowledge.org.
Thanks. | |
| | | | Re: Had Experience with Comcast Throttling? Here come the lawyers..... | |
|
Jovi
join:2000-02-24
Mount Joy, PA | Around my way The local news station has this article:
»www.wgal.com/money/14411557/detail.html
"Comcast Admits Purposely Disrupting Some Internet Traffic
Company Said Any Disruption Was Temporary, Intended To Help
POSTED: 9:42 am EDT October 24, 2007
UPDATED: 11:43 am EDT October 24, 2007
NEW YORK -- Comcast Corporation is acknowledging that it was "delaying" some subscriber Internet traffic.
The Philadelphia-based company said any roadblocks it puts up are temporary and intended to improve surfing for other users.
The statement was a response to an Associated Press report last week that detailed how the nation's largest cable company was interfering with file sharing by some of its Internet subscribers.
The AP also found that Comcast's computers masqueraded as those of its users to interrupt file-sharing connections.
Internet watchdog groups call Comcast's actions an example of the kind of abuse that could be curbed with a law requiring Internet providers to treat all traffic equally, which has largely been the case historically."
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Seems like not only P2P users may affected. When alot of users are using their internet connection, everyone may be throttled? Hmmm....
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"Where's my coffee? Oh. I guess it's my turn to make it." | |
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