Cop
Premium
join:2001-09-05
Auburn, AL | Elf man
Kinda looks like a elf with those ears... |
|
Goober
Premium
join:2000-12-17
Naperville, IL | Very creepy looking guy . . . |
|
nutcr0cker
join:2003-04-02
Chandler, AZ
| Corporate CSRs never lie
So what is the guarantee that the CSR is truthful? In this era of war on American liberties a kid drawing a stick-man with a gun is charged with terrorism a woman becoming belligerent on phoenix airport is strangled by the cops. Osama has won the war on terror. I think they should have death penalty for anyone that gets irate of being screwed by a big corporation. |
|
RockCake
Premium
join:2005-07-12
Woodbridge, VA | reply to Cop
Re: Elf man
whatever you do, don't give him a hammer!  |
|
Synbios
join:2002-05-18
Worcester, MA
 ·Charter Pipeline
| reply to nutcr0cker
Re: Corporate CSRs never lie
That ISP must suck if he went that far.
Eitherway, whatever he said was obviously exaggerating.
If someone really wanted to bomb an ISP, they could do it (without informing a tech support first).
By locking up or fining this guy, they're not solving any problems. Why don't they just make their service better, then the guy will be satisfied. |
|
Pashune
Inhaling at 675 KB per sec.
Premium
join:2006-04-14
Gautier, MS | Hm..
Scary.. 
--
Wait, what? |
|
The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | Prices..
I would be enraged, look at your price plans...
»www.embarq.com/Residential/Inter···Internet |
|
N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
1 edit | I Would Like to be on That Jury
Unless they have irrefutable proof, such as a recording, it is his word against the CSR who was probably retaliating against the man. He goes free and ISP/CSR is fined and pays attorney fees. Plus compensates the man for slandering him.
Oh yeah, and for those of you who judge the man based on his mug shot, ears, etc., sure hope you are never called up for jury duty. Of course unless I happen to be the plaintiff and not the defendant.
|
|
Thaler
Premium
join:2004-02-02
Encino, CA
| reply to nutcr0cker
Re: Corporate CSRs never lie
said by nutcr0cker  :So what is the guarantee that the CSR is truthful? Aren't most CSR interactions voice-recorded? |
|
TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to nutcr0cker
said by nutcr0cker :So what is the guarantee that the CSR is truthful? Almost all calls to Cust Svc are RECORDED. They may have all the proof they need. |
|
herb77
join:2005-02-23
Fort Myers, FL
| Fort Meyers ?
It's Fort Myers not Fort Meyers
I live there.   |
|
morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | reply to RockCake
Re: Elf man
quiet! he can hear you from his jail cell! |
|
Thaler
Premium
join:2004-02-02
Encino, CA
| reply to N O Y B
Re: I Would Like to be on That Jury
said by N O Y B :Unless they have irrefutable proof, such as a recording, it is his word against the CSR who was probably retaliating against the man. I'm fairly certain most CSR interactions are voice recorded...least, that's what the pre-emptive recording tells me. 
said by N O Y B :Oh yeah, and for those of you who judge the man based on his mug shot, ears, etc., sure hope you are never called up for jury duty. Of course unless I happen to be the plaintiff and not the defendant. That's how I get out of jury duty. |
|
Guesst
@sbcglobal.net
thumbs down from:
Cabal
| CSR cred
Why didn't he just take a hammer to their local computer, like the Comcast lady did? Heh.
I would not trust the word of a CSR without having a lot more information and knowledge to substantiate their claims that the customer made such statements.
Most call centers keep detailed records going back for years logging every call and conversation, so it's possible they reviewed his history and saw a pattern of complaints/abuse, which upped the cred of the CSR.
Having said that, did the CSR exagerrate to get even with the customer, does the CSR have a reliable reputation with lengthy employment at Embarq, does the CSR speak English, is the CSR located in the United States?
ETC.
Being creepy-looking is not enough evidence. |
|
Thaler
Premium
join:2004-02-02
Encino, CA | reply to TKJunkMail
Re: Corporate CSRs never lie
Beat ya to it by 18 seconds. |
|
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | reply to herb77
Re: Fort Meyers ?
not to be confused with Fort Oscar Meyers... |
|
Thaler
Premium
join:2004-02-02
Encino, CA | reply to Guesst
Re: CSR cred
said by Guesst :
Being creepy-looking is not enough evidence. Duuuude...look at that mug. He HAS to have done something. |
|
PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| Welcome to the Terror Era
So a CSR that doesn't like me can have me arrested on a charge that carries a maximum sentence of 15 years of ass pounding with just his word against mine, no proof?
I should have moved to Canada a long time ago...
--
There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. |
|
N O Y B
St. John 3.16
join:2005-12-15
Forest Grove, OR
| reply to Thaler
Re: I Would Like to be on That Jury
said by Thaler :I'm fairly certain most CSR interactions are voice recorded...least, that's what the pre-emptive recording tells me. Some are some are not. And if they recorded him without his knowlege then there is another problem. |
|
lesopp
join:2001-06-27
Land O Lakes, FL | reply to nutcr0cker
Re: Corporate CSRs never lie
From the NBC transcript:
"they recorded the conversation, let our deputies listen where he was making specific threats." |
|
