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Comments on news posted 2007-12-04 17:01:11: Severe flooding in the Pacific Northwest has swamped a T-Mobile data center in Bothell, Washington, impacting customer support, activiations, and some website functions. ..
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 | |  Flooding/Customer Service
T-Mobile representatives did a damn good job in assisting their customers to the best of their ability today and I applaud each and every one of them. | |
| | | |  bad news
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|  intellerSociopaths always win.
join:2003-12-08
Tulsa, OK | should have put their call center in Tulsa linke Sprint. We don't have flooding here. | |
| | | | Re: should have put their call center in Tulsa linke Sprint. Yep. And those pesky tornadoes never hurt anything.  | |
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| | T-Mobile employee I just had to respond to this thread. I work in the front lines at T-Mobile and there's not a thing we could have done to keep our operations systems up. Because of the flooding the utilities companies disconnected all commercial utilities. It's difficult to operate at full or partial power when you have no power. 
The only impact to our customers was a momentary inconvenience. No data was lost only time. That's the problem with our fast-food-society, I want it now!
I think we did a pretty good job helping our customers under the circumstances. I tip my hat to the employees that spent the night sandbagging and bailing to minimize the impact. | |
| | | | Re: T-Mobile employee Blatent lies. T-mobile is still having issues and it has been a week. UMA and account access was completely down, and I still have a trouble ticket open because my phone is still down. Please t-mobile employees tell the truth.
People had flocked out of Bothel to the datacenters in Tuckwilla because of it being higher ground. T-mobile let their whole network die from a single point of failure.
They dont even need a live full backup, just servers in a diff area with a realtime backup system. even if they were down an hour or two its one thing, i've been down all week and they wont let me out of my contract.
No service all week and they have the nerve to post they are up. | |
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| | No info forthcoming I am a t-mo customer and have been since they were VoiceStream. I have been pretty pleased with their service all these years. The thing that bothered me was the lack of information about why they were down. I just found this bitch-fest tonight after much searching. Now that I know, it is perfectly understandable. A small blurb on the web site about why they were down would have been enough for me, as it would with most people I'd imagine.
Uncertainty breeds unbrage.
My two cents. | |
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1 edit | Just another 2 cents... Just another 2 cents...
It is really interesting to hear people get all angry about something they obviously know nothing about...
I'm a T-Mobile tech rep... And even though the harsh barrage of comments has stopped, I just wanted to put in my 2 cents worth... and let you know in a general sense what it was that happened...
No data was lost... No servers got damaged... It just took sometime to re-route data for 25-30 million customers plus a few hundred different types of systems functionality...
It isn't like it was a small amount of data. Data has to move cross country to be downloaded and reestablished. We have backup systems, it just isn't an instant transfer. You can't have real-time data coming from two different sources and expect everything to always work and be current. all that does is just open a new can of worms over which system updates when. people seem to get upset enough when one system is updating.
Our backup systems are put in place to receive the data in case of problems, not take up useless bandwidth trying to constantly download it if it isn't needed. That would take away from our ability to help you by making our systems slower.
And all of the remote links needed to be reworked for our systems... (b/c most of them work through an established "intra net" system... not to mention virtual drives having to be uploaded again for millions of computers of all of our stores and over 20 call centers)
I know none of this is an excuse for you not being able to call in and fix your "razr's" picture messaging issue... but sometimes bigger things are going on then just your phone... there was a flood in Washington in case you forgot. At least we are open 24 hours to help.
I also don't see anyone commenting on how all the towers in the flood area that went out were back up and working at full strength in less then 12 hours...
We did everything we needed to to make sure we were there to help YOU and everyone being effected by the flooding, and we work all night to do it. All our call centers were backed up with a few hundred calls in cue for the entire night after systems went up making sure we were able to address everything that was missed. We called in overtime, even our coaches and seniors went onto the phones to make sure YOU got service...
try getting that from any other service provider | |
| | | | Re: Just another 2 cents... Why don't you stop lieing to us and get to work and get our phones back up?
Sprint, ATT, Verizon all could handle a flood in any area and not go down. T-Mobile is a wash. | |
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 PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | They're NOT on a flood plain For all of you people screaming "Why did these idiots put a datacenter on a flood plain," they didn't. Parts of Western Washington flooded that haven't flooded in decades. Some of the ares that flooded have NEVER flooded before. T-Mobile could NOT have predicted that this was ever going to happen; nobody else did.
On Monday, Interstate 90 over Snoqualmie Pass, US Highway 2 over Stevens Pass, and Interstate 5 in Chehalis all closed down due to flooding. Many cities and towns were literally parking lots for trucks. I was in one of them waiting for 90 to open. Interstate 5 is STILL closed.
The Wal-Mart in Chehalis is under water. Yes, WAL-MART. Do you think Wal-Mart is going to build a store where they know it will be flooded? Hell no. But Chehalis flooded worse than in the 24 years I have been alive.
As someone said above, the state was hit with hurricane force winds. We received one to two feet of snow in a 48-hour period, then it immediately turned to torrential rains. NO area can handle that amount of precipitation.
Nobody bitched about the companies that were affected by Hurricane Katrina. Everyone felt sorry for them. So why is it when a natural disaster hits in Washington that everyone just bitches? For all those that say T-mo shouldn't have built their datacenter in a floodplain, by that logic, Texas, Louisiana, Mississippi, Alabama, Arkansas, Florida and Georgia should be completely uninhabited, because they are prone to hurricanes and people shouldn't build there. California should be uninhabited because, hey, they get earthquakes, so nobody (Google, anyone?) should build there.
We shouldn't be bitching that a large company was negatively affected by a natural disaster; we should be praying for all those involved. So long as your precious cell phone still works, shut the fuck up.
Shame on you.
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
| | | | Re: They're NOT on a flood plain The area is known to flood every decade. You do not build a datacenter next to the river no matter how nice it looks. Mom and pop outfits left that area even die to flood risk. T-mobile stayed there since bandwidth was cheap. All eggs in 1 basket. Cant afford tower repairs, but have some free flights to sign up on our overly taxed network. hehe | |
| | | | UMM well I live near CHehalis and Wal Mart did build where it floods at least every ten years. They imported a bunch of dirt to try to raise the store up so it wouldn't be flooded, then paved it over. Then Home Depot and a large car dealership joined them. So all the water that would've normally filled up that basin was displaced into peoples homes that had never flooded. And yes, Wal Mart and home depot still got flooded. Because they did build in a KNOWN flood plain. | |
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