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Comments on news posted 2007-12-13 18:19:19: We've seen several users incur massive iPhone bills from AT&T (from $3,000-$4,800) because they didn't read the fine print for their data plan. ..
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs: | 85K Porn the internet is for porn. It gets mighty lonely in that shack. | |
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flakjakit
join:2005-11-11
Brentwood Bay, BC | goes without saying... how does that saying go..
"consumer beware" | |
| | chuckkk
join:2001-11-10
Warner Robins, GA
 ·Cox HSI
| Re: goes without saying... What is interesting to me is that I have an old "grandfathered" account using 6340i phones. Two of the phones have "tethering" enabled, and I pay 3.99 a month per phone. The data rate is low, and comparable to the old analog data rates of 9,600 and 14,400. I pay normal per minute charges only.
If AT&T was Cingular, was Southern Bell, screws with this, I'm gone to the nearest competing cell provider. | |
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jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
 ·ELECTRONICBOX
| Telephone rep may have been misleading There may be some page on the web hidden in Bell's terrible web site, but what if, when the person subscribed to the option, the telephone rep told him it was unlimited internet access with no caveats about thethering ?
Try to call your mobile network to get a confirmation that such and such a plan grants you access to the internet, or just a sandbox of allowed sites through the mobile netowrk,s proprietary WAP gateway (glorified proxy), and you'll understand how easy it would have been for that chap to have been told it was truly unlimited.
And just how does the network know that you are thethering instead of using your handset's built-in browser ? New handsets do HTTP transations instead of going through a WAP gateway.
For those outside of Canada: Bell Canada has marketing deals with Microsoft. For a very long time, users of other software were given warnings that they could not access the Bell sites because their browser was incompatible. This silliness seems to have progressively gone now, but back then, it would have been a very valid excuse for any consumer not being able to access those pages detailing the terms and conditions. | |
| | theskate
join:2007-10-10
Sanford, NC
| Money before customers Cell phone companies don't care a bit about their customers, only making as much money as they can legally get away with.
back in March 2003 I switched to Alltel's National freedom plan with 300 anytime minutes and unlimited nights and weekends. Their big selling point with this plan was "free nationwide long distance". I got this plan because I travel 35% of the time for my job. What they didn't make clear is that I had a "local calling area" on my "nationwide" plan. Any calls placed outside your local calling area (eh-hem "National Freedom") are charged against your anytime minutes no matter what time of day you call. I had this plan a total of 3 months. The first month was fine since I didn't travel. Then I went out of town for 6 weeks. They tried to charge me $450.00 US for my $50 per month plan. I disputed the bill and Alltel denied my dispute. I refused to pay the fraudulent charges, canceled my contract, and changed cell phone companies. Needless to say, 3 years later my credit score took a sudden LARGE plunge. Guess what? Alltel sold my "debt" to a collection agency and stuck it to me royally. SO, if one of these unscrupulous companies tries to do this to you, make sure you do one of these; 1)pay the outrageous bill 2)get a lawyer or 3)don't care about your credit score.
Companies should not be allowed to charge you these ridiculous amounts and if they do they should be sued (look at the $500 Million law suit settlement that Blockbuster Video paid out due to their outrageous late fees back in 2001). The most they should be able to charge you is the amount for the plan that covers what time you used.
Before anyone whines "You should have read your contract" I submit that I did read my contract and thought I understood it. Evidently I was wrong. A contract that takes you 30 to 45 minutes or longer to read, let alone understand, should be illegal.
Sorry, I know this started as a linked cell-phone charges thread, but the whole cell-phone charges thing got me going. | |
| | zxt
join:2007-07-28
Los Angeles, CA | Re: Money before customers Every phone company should put a cap on every postpaid services called credit limit. I wonder why Bell Mobility doesn't have that. A $100 credit limit is about right for a $10 a month plan. | |
| | | | | | | zxt
join:2007-07-28
Los Angeles, CA | Re: Money before customers But the 85K is ridiculous!
I can not understand why it didn't set an alarm after the amount reach the 1k mark. | |
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