wruckman
Ruckman.net
join:2007-10-25
Northwood, OH | Support
Better to have stuff that works than stuff that don't work and a huge support staff to offset the issues. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
1 edit |  Customer Respect Group biased ???
The 3 companies at the bottom of their list are NOT clients. But many at the top are.
»www.customerrespect.com/default.asp
And then select the client list from the left column.
Is this a coincidence? Maybe, maybe not.
--
Internet News
My BLOG
My Web Page |
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SSX4life
Premium
join:2004-02-13
·RoadRunner Cable
1 edit | Timer warner sucks!
TWC totally sucks and I could go on a 4 page rant here, but I won't. Check out my "WTF" that I posted recently - »[TWC] Customer Service number busy?
I knew what my problem was, however they did not believe me and forced me to stay on hold for 45 min's though three phone calls.
Finally got to level 3 tech support told them what the problem was, told them that level 1,2,retention, and the automated phone tree was a joke. It got so bad that they wanted to me to take time out of my day and drive to a store and solve my problem (morons)
Said that indeed I was correct, level 3 fixed my problem, and was on my way.
Wanting me to bring my modem in b/c they didn't transfer it is by far the DUMBEST thing they could have me do... next to BILLING me for the modem that I was using /fail
--ssx--
p.s. It's really F'ing hard to call TWC and get your modem turned back on b/c they are clusterf*cks and screwed up when you have VOIP through Skype or any other VOIP service..... 45 min phone bill on the way, should I bill them? |
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felony44
join:2003-11-06
Eastlake, OH | No surprise whos at the bottom of the list |
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SSX4life
Premium
join:2004-02-13 | TWC can go DIAF (die in a fire)
I don't need their tech support to fix my problem. What I do need is a phone tree that is not a PITA, 40 min' wait times, and ppl that will not help me get to where I need to be quickly. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD |  Weird List
Are these rankings out of 10 or out of 100?
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Only SHATNER is Kirk. |
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GlenQuagmire
Giggidy Giggidy Giggidy Goo
Premium
join:2004-02-16
Grand Rapids, MI | Comcast
Comcast WFT??? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
 ·Verizon Online DSL
| If Verizon is at the top...
I'd really hate to see how bad the others are. The only thing they have goind for them is the Verizon Direct forum here, and I don't even think that factors in here. Their website is almost impossible to navigate to find anything, though most things will show up in a search of the site. Looping links to important information are not uncommon either. |
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Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX | reply to felony44
Re: Timer warner sucks!
I'm not surprised Time Warner is dead last either. |
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Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX | Suddenlink??
(while scratching my head) HMMMMM, Where is Suddenlink on this list? Oh thats right, they did not post the negitive scores.  |
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karlmarx
join:2006-09-18
iraq | Verizon got an 8.46
But the SCALE is 1 to 100.
Getting 8% isn't a very good score. |
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nutcr0cker
join:2003-04-02
Chandler, AZ | qwest is on the list
This list is wrong they have qworst on the list |
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Karl Bode
News Guy
join:2000-03-02 | reply to pnh102
Re: Weird List
quote:
The table of results listed below is based on a 10-point scale (a higher score represents a better rating).
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Gizmo_piper
join:2007-11-25 | They forgot AllTel
Yep, the forgot to add AllHell, erm..um..AllTel |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to SSX4life
Re: Timer warner sucks!
not many problems here in Mid Ohio/Northwest Ohio. 40 minute waits are killed off by dialing 611 to get anyone. Also its nice to keep RR National Help Desk's phone number written down if you need them.
by dialing 611 from their Digital Phone wait is maybe 10 minutes at the most to talk to them. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | reply to Gizmo_piper
Re: They forgot AllTel
Alltel isnt a landline company anymore. Its Windstream |
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AnonMan
@pteinc.com | reply to karlmarx
Re: Verizon got an 8.46
1-100 scale??? its a 10 point scale. |
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58483323
Gurt me
join:2003-06-23
Normal, IL | reply to karlmarx
The table of results listed below is based on a 10-point scale (a higher score represents a better rating). |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to Jodokast96
Re: If Verizon is at the top...
AT&T's website is like that as well (haven't been on their ISP site), but their general sales/support puts you into zipcode/phone number service loop hell.
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Canada = Hollywood North |
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supergirl
join:2007-03-20
Pensacola, FL | reply to TKJunkMail
Re: Customer Respect Group biased ???
Looks biased to me. Cox support here beats AT&T by miles. |
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