 
acid343211
Hallo lisa Aus Amerika
Premium
join:2001-08-31
Byron, GA | receipt Provide your receipt of purchase to them no issues.
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Visit-
www.liveleak.com/view?i=ec4_1174876351 | |
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fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA
| Re: receipt said by acid343211  :Provide your receipt of purchase to them no issues. That doesn't always work with Comcast. I bought my modem at Circuit City, got the self-install kit for Comcast, too. From the first bill, they started charging me $3 for modem rental. Talking on the phone did nothing, had to drive 24 miles round-trip to their nearest office to show them the receipt for the modem. They say it will be corrected. For the next month, still a $3 charge. I again make the 24 mile drive with receipt. I have to do this 6 months in a row before it is finally corrected. And in that time I refused to pay the $3 per month charge, and so they claimed my bill was past-due and made a notation on my credit report. And, even though the error was theirs and their incompetence made it worse, they wouldn't take the notation off of my credit report until I got a lawyer to threaten them.
So, Comcast blaming faulty record keeping on Adelphia is a complete and utter joke and a big fat lie. | |
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Ebolla
join:2005-09-28
Dracut, MA
| Re: receipt since when is a late cable bill reported to credit agencies. I have never seen anything get sent out to credit agency. Once services have been disconnected for 6months with still owing money then the charges sent to a collection agency THEY will report to credit agency or not. A $3.00 charge skipped per month as past due, I dont see how that would hit credit agency's. | |
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fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA
| Re: receipt said by Ebolla :since when is a late cable bill reported to credit agencies. I have never seen anything get sent out to credit agency. Once services have been disconnected for 6months with still owing money then the charges sent to a collection agency THEY will report to credit agency or not. A $3.00 charge skipped per month as past due, I dont see how that would hit credit agency's. They began reporting it to Experian after the third month. I paid the bills except for the $3 per month, so even though the majority of the bill was paid, that $9 they claimed I owed them got reported. While they're too incompetent to manage their modem inventory, they have no problem when it comes to being quick on the draw against customers. | |
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GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
 ·Cox HSI
| hmm I have nothing constructive to add other than to say I'm glad I don't have to use CrapCast any more. Of course this comment alone is worth more than 5 of those Oleg posts combined.
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»hackThatPhone.com | |
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rob_in_chatt
Premium
join:2004-09-17
Chattanooga, TN | modems hey former Adelphia customers..............welcome to Comcast. it only gets better from this point. | |
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KD4CVR
join:2000-09-21
Gainesville, GA
| The next additional charges on your bill. Once they get the modems all figured out, they will start charging for all of those TVs they bought from Adelphia. Yea there really was not any records on who had what TV, but they bought the complete system (Coax, Modems,& TVs.) I've got to go and dig out my receipt for my 1958 Philco Predicta Model UG-4654, I know its here somewhere. | |
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n2jtx
join:2001-01-13
Glen Head, NY
·Optimum Online
| Cablevision Something similar has happened to Cablevision customers. Up until around 2002-2003 IIRC, Optimum Online customers had to purchase their modems, as I did. Then Cablevision started giving them out free to use as long as you were a customer. Well when some people who owned their modems canceled service or upgraded to voice and needed to do a modem swap they got dinged for failing to return their modem. As long as you had your proof of purchase you were/are okay. I have my 6 1/2 year old receipt and modem swap receipt (they took back my SB4100 and replaced it with an SB5100 for higher speeds) and those are all I need to prove I own the modem should there ever be any questions.
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I support the right to keep and arm bears. | |
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rlindsay
join:2001-01-24
Silver Spring, MD
| Typical comcast I NEVER rented a modem from them, yet TWICE they
suddenly started charging me for modem rental on my
bill. Of course they will refund it if you call and complain.
It's just another 'revenue stream' that they hope you won't notice.
COMCAST: If you catch us stealing, we will give it back. | |
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JohnDoover
@aquantive.com
| Re: Typical comcast It's endemic to all of Comcast. This Aldephia purchase may have been a catalyst with a sudden surge of new customers but overall, it's just a indicator of just how bad record keeping is in the industry.
I had a $3 charge randomly showed up on my bill last month after 3 years of service.
I was unable to resolve it over the phone so I drove 20 miles last weekend with my modem and with my receipt and the representative says the receipt was dated three years ago and corrections had to be done 30 days from purchase.
The rep confirmed that Comcast does not use the d-link modem I had, she confirmed that it was not their modem, she confirmed that on my install record it shows it was my modem "Customer Provided", she confirmed with a call to their support department that my MAC address is correct and it's currently not connected, she confirmed that she will continue to bill for a rental since I cannot confirm that I am not currently using their rental.
After looking that I was about to go balistic, the manager overhead the conversation and was able to override the system. He appologize for the mistake and a credit was issued. | |
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Martimus
@comcast.net
| Same in Colorado They've done the same thing in Colorado, even after returning a rental modem and buying one from an electronic store. I manage about 30 sites and every time I replace one I get a receipt from Comcast with the MAC written on it. A few bills later it's still on the bill. I did a test one time with one site. I waited 6 months and they never removed it. They also stated they never received the rental modem back, but luckily I have the receipt from them. I visited their payment centers and demanded that they remove it or I would file a written complaint with the Public Utilities Commission and the Attorney General about fraudulent and deceptive business practices.
Something needs to be done about it since their Customer Service seems to not care.
- M - | |
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offspring07
join:2008-01-06
Taxis River, NB | Comcast are crooks Its sound to me like Comcast is looking for some easy money. What a bunch of crooks Comcast are. It would have been better for them to assume that all of Adelphia customers owned their modems unless Comcast could prove otherwise. | |
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Mr Matt
@comcast.net
| Comcast Charging Rental Fee For Owned Modems I subscribed to Adelphia HSI in September 2001, Adelphia supplied a Motorola SB4100. I received a notice in July 2002 that Adelphia would be charging $5.00 per month as of August. I immediately purchased a Motorola SB4200 from Best Buy and returned the SB4100 to Adelphia. In July of 2003 I noticed that my bill increased over $5.00 per month. When I examined the bill I saw that I was being charged $5.00 for the modem that I owned. I contacted Adelphia and was advised that I had to send them a receipt showing that I had purchased the modem. I was frustrated because I could not immediately find the receipt. I called Motorola because I had registered the modem and received the rebate. The Motorola representative advised me that at the time they were receiving a lot of calls from customers about the same matter. The representative also stated that Motorola Management could not understand why the problem. Because the Modem had an FCC registration number Motorola had to keep a record to what dealer or ISP each modem was sold to by serial number. Each modem vendor should be able to provide Comcast with a list of serial numbers for modems sold to Comcast or Adelphia. Any modem not sold to a Cable ISP must have been sold through a Retail Distribution Channel like Circuit City or Best Buy. I guess that the only reason they do not want to do that is that it takes work. By the way, I later found my receipt and had to FAX it to Adelphia before they would remove the charge from my bill.
Regards | |
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| crankerchick
Premium
join:2007-11-26
Ellicott City, MD
| Re: Comcast Charging Rental Fee For Owned Modems i have nothing constructive to add except that they did the same thing to me. Comcast had long been in my area for a good 5 years or more when it happened. I moved from one county to another, and was told for the move that I had to cancel my account in the one county and sign up for a new account in the new county. My new account, first month lo and behold a modem charge. I had to call and give them my modem type and I think the serial number and they immediately credited me and stopped charging me the rental fee. As an aside, at least since I had to sign up for the new account, I got all the new sign-up promotions that I wouldn't have been available if I was able to transfer my service. | |
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crischen
join:2000-11-07
Anderson, IN
| former insight customer I guess this Arris modem I got from Insight that I don't pay for is going to start incurring a $3 fee as soon as the billing systems are switched over.
I guess I'll be purchasing my own modem shortly after.
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-Kinsey
Geeky chix0r | |
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sphinxguy18
Premium
join:2008-01-13
Garland, TX
 ·Vonage
·Cox HSI
| Comcast does suck! I'm glad I don't have Comcast and feel bad for the people that do, but what I have to say is why doesn't Comcast just eat the $3 bucks a month since they've been going this long w/o knowing why now start to charge consumers. They should just eat the cost, but of course they rather screw the customer over instead.
Go figure! | |
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crashd990
join:2003-01-07
Laurel, MD
| Oh what a tangled web they weave... Of course they're not going to eat the three bucks.
3.00 x 1000s = BIG BUCKS.
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I suffered with comcast for years. They had a cable modem
with an A/B side. Some channels were on the A side and some
channels were on the B side.
This made their modem necessary.
In preparation for a future channel line-up change all the channels
were moved to the A side.
comcast never put out the word that the modem was no longer needed.
I unplugged the dual coax cable from the modem, and put the
one side with the channels directly into the TV.
I returned the modem to comcast and no longer had to pay their friggin' rent. That was a very happy day.
Can you imagine the THOUSANDS of people who didn't figure that out
and continue to pay rent, probably until this very day?
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I have a tech-phobic computer client, says she wants to wait
until FIOS comes to her neighborhood before she gets it.
I told her to get cable NOW. The difference between dial-up
and cable is as a jet aircraft to a horse.
But, for the average surfer, the difference between cable
and FIOS is negligible.
I would not move for FIOS, given that I could get cable.
That being said, I've had FIOS fo two years now.
SOLID, 15.4MB down, 1.82 up, time after time, every test I've
ever run shows its rock solid.
1. Dial-up sucks
2. Cable is better than dial-up by far
3. FIOS ROCKS, 2.6GB download in 20 minutes!! But I wouldn't move for it.
I could live with cable internet.
4. Any company, municipality, government will come back and try to
re-collect, I always keep receipts.
Washington D.C. tried to recollect a two year old ticket,
I had a copy of the canceled check.
AOL (I had it for testing for a customer!) tried to come back and
say I owed two years. I kept a copy of their cancellation
confirmation, shut that collection agency right up.
File folders are cheap, just gotta put the stuff in them. | |
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FLATLINE
join:2007-02-27
Buffalo, NY | Comcast Charging Rental Fee For Owned Modems I had this issue with Adelphia before the TW changover. They asked me to produce a reciept. I told them to prove this modem belonged to them. Done deal. Just because they are the Big corporation doesnt mean jack. | |
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| JerryTimes
join:2002-01-09
Roseville, MI
·Comcast Digital Vo..
·Comcast
·Cox HSI
| Re: Comcast Charging Rental Fee For Owned Modems The thing that's funny here is that if you own the modem, then it shouldn't be hard to prove. It's not Comcast's fault that Adelphia didn't keep proper records of who owned what. If you really own the modem, shouldn't an old Adelphia bill show that, and also, if it did, wouldn't that be proof? Yes it would. | |
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| | FLATLINE
join:2007-02-27
Buffalo, NY
·RoadRunner Cable
| Re: Comcast Charging Rental Fee For Owned Modems Time Warner bought Adelphia where I live and yes showing them a reciept would have been something I could have done But why is my time less valuable than theirs? They wanted me to drive down to the office in the city where I never go for any reason with reciept in hand to prove to them something I dont need to prove. I dont care whos fault it was. It wasnt my problem. Which is the same answer Time Warner gave me numerous times. Your internet is slower now after we took over? Not our problem. Your new Cable box sucks? Not our problem. You miss your NFL network and we wont even let you pay for it as an addon? Not our problem. | |
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