CyberSultan
Premium
join:2006-07-20 | Level 3 Issue
This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs: | Opps
Not everything has 100 percent up time, i dont care what it is. |
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dcurrey
Premium
join:2004-06-29 | reply to CyberSultan
Re: Level 3 Issue
If this was a Level3 issue shouldn't more providers show outages? |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | Not necessarily. It could have been the connection between them that would not have effected other companies.
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FWD#: 223611 |
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TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
 ·ViaTalk
| reply to CyberSultan
However outbound was out also. The CEO said it was related but should have been routed around. Don't these folks ever do a review of their system, or is ViaTalk still just one big Beta test?
Another issue that made this outage seem even worse was the message anyone calling a ViaTalk number got. This was best expressed by: Javaguy216
"While I appreciate that it may have been a L3 problem, certainly there *has* to be a better way to handle it than, "The number you have reached has been disconnected." Let's be honest about that... most of the disconnected number messages I've ever encountered have left me with one thought, namely, "Wonder why they didn't pay their bill?"
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"The world is a book; those who do not travel read but a single page." -St. Augustine |
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GregM
@echostar.com
| The problem seems to be bigger than they're letting on to...
I had several calls to my wife at home drop mid-sentence. One attempt to call her back the phone didn't ring and I was listening to both sides of a customer service call. I heard her say hello once but nothing else, she could hear me the whole time, yet she couldn't hear the other conversation that I was listening to. |
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bmize13
join:2006-04-17
Dallas, GA
·VOIPo
·PHONE POWER
·ViaTalk
| Definitely bigger...
I did receive a message from VT Support stating that my service had been restored some 40 minutes ago. Not one time in the 30 or so attempts I've made during the interim have I successfully received anything other than the disconnected message.
Very obviously, something is not right. |
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CCNnorthcali
join:2004-03-07
Tempe, AZ
clubs: | No problems here...
How funny. I didn't even know they were having problems. Have been making calls just fine through the Houston server. I guess I'm just lucky. |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | issues
Unfortunately, VT has been focusing on coming up with new services, like "fax to email for a fee" rather than getting its house in order on basic phone service reliability. |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| reply to hayabusa3303
Re: Opps
My POTS is up 100% of the time. You can give me all of the song and dance about VOIP, but 100+ years of proven communication does not lie!
It reminds me of these kids I see walking around listening to mp3s on their cell phones. Sure the technology's there, but it dosen't sound any better than the transistor radios from the early '70s.
(I know, a real mp3 player blows the cell phones away)
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Let's pluck 'im and see if he's ripe!"
- Larry (MEN IN BLACK, 1934) |
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CyberSultan
Premium
join:2006-07-20
| reply to CCNnorthcali
Re: No problems here...
said by CCNnorthcali  :How funny. I didn't even know they were having problems. Have been making calls just fine through the Houston server. I guess I'm just lucky. It's possible your number is with one of their other upstream providers. L3 is the main provider for VT, with a few others in the mix. |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to S_engineer
Re: Opps
said by S_engineer :My POTS is up 100% of the time. Not for ever it won't be. Telco systems are typically designed to support 4-nines (99.99%) end-to-end reliability, which means on average it will be out for just under an hour a year. |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
 ·CenturyLink
| reply to S_engineer
POTS is the way. Granted nothing is 100%, but if you want reliable, you get POTS. Plain and simple. You don't hear about these lines going down like you do these cheap VOIP lines. You get what you pay for.  |
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tzbf2007
join:2008-01-07
Canal Winchester, OH | reply to CCNnorthcali
Re: No problems here...
So far, I have not had any problems dialing out or receiving calls in. |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs: | i hope they get it togather
from what i hear people liked their service best out of the bunch before sunrocket went belly up
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3 free for you/3 free for me: Free Stock Trades : PM Me |
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Russell_
join:2006-04-06
| reply to CyberSultan
Re: Level 3 Issue
said by CyberSultan :This was an issue with their upstream provider, L3. I don't see how VT could do anything in this case except quickly escalate the issue to L3, which they did. Hopefully L3 gets their act together! What's the basis for this claim? Not disbelieving you, but just wondering. Is there an official statement from ViaTalk to that effect?
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Russell |
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Techie714
join:2005-08-02
Anaheim, CA |  Viatalk
Been with this company for 6 months & getting started was a nightmare. BUT after I was up & running I have not had a single issue. I have been a very happy Viatalk customer. |
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dcurrey
Premium
join:2004-06-29
·ViaTalk
1 edit | reply to CCNnorthcali
Re: No problems here...
Only reason I knew about the outage was from this website. When we got home the wife called her mom and I went online. She talked for 51 minutes no problem. I did inbound and outbound after she got off no problems. Pretty sure my number is from Level 3 |
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hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable
| reply to dsldude08
Re: Opps
said by dsldude08 :POTS is the way. Granted nothing is 100%, but if you want reliable, you get POTS. Last time i had POTS everytime it rained it went out and Bellsouth told me nothing was wrong. They couldnt find a problem. Funny was when i told them i was dropping them they said they would send a tech out. Yep he found the problem and next day i had it cut off.  |
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dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Well, that's too bad for Bell South. Unfortunate situation. |
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