nasadude
join:2001-10-05
Rockville, MD | silly rabbit
everyone knows the press release is more important than the actual service - just look at what ATT got away with regarding the $10 DSL that was a condition of their merger. |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | Persistance and Impatients?
I think I would have been OK after the first rep told me to wait a day, guy needs to chill or take some ADD medicine. |
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meister_sd
Premium
join:2006-01-29
La Mesa, CA | 768kbps??
768kbps upload? What a joke.... |
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DrModem
Premium
join:2006-10-19
USA | better than 512 or 384 :P |
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d0nni3q
join:2006-11-05
Meadville, PA
1 edit |  Why?
What is wrong with taking a solid week or two updating everyone and I mean everyone that would be providing customers with pricing, availability, etc. so that all are on the same wavelength?
Is it really that hard to provide accurate information to those who will be speaking directly to a current or potential customer?
In all my jobs, nothing ever went live until everyone knew what was going on. It truly saddens me to know that companies are so happy and quick to deploy a new service; yet, won't take the time to educate those who will be bringing current or future customers to the new service.
Sigh. |
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neufuse
join:2006-12-06
Indiana, PA | reply to meister_sd
Re: 768kbps??
Can't get much higher on non-bonded DSL lines... |
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lpatti1
lpatti1
Premium
join:2006-05-15
Warminster, PA | reply to nasadude
Re: silly rabbit
I just got in the mail today from Verizon FIOS an ad for 15/15 at $64.95 per month? are they all over the place or what? |
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RockCake
Premium
join:2005-07-12
Woodbridge, VA | reply to nasadude
I'm not surprised; isn't this, after all, the company whose reps can't tell the difference between .002 dollars and .002 cents?  |
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firephoto
KDE
Premium
join:2003-03-18
 ·Verizon west (ex G..
| Super simple here.
Just don't call because there is no upgrade here to 7Mbps just like there wasn't an upgrade to 3Mbps service.
I'm sure the money they make off of the fiber running through here isn't enough to update the dsl offerings.
--
~~This is not The Greatest Sig in the World without annoying urls, no. This is just a tribute.~~ |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ | I know a guy...
Who has been teaching a tech skills upgrade course, leading to a needed cert, at Verizon.
Let's just say it hasn't been easy at all. As he put it: "Most of them just don't give a shit."
He's a great teacher, too. |
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MalibuMaxx
join:2007-02-06
Chesterton, IN | Verizon = Poor DSL Service
Techs are horrible and they dont even know what is offered... sounds like Verizon DSL... |
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Nuts
join:2006-04-27
Forest, OH | reply to meister_sd
Re: 768kbps??
it's better than dial up. |
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lesopp
join:2001-06-27
Land O Lakes, FL | reply to d0nni3q
Re: Why?
Or at least they could get their script master to prepare the proper meal for the script monkeys. |
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texans20
Weapons of Masturbation
Premium
join:2002-09-28
Texas!
clubs:
| Newsworthy?
Is this really newsworthy? Unless demand for the new tier is such a very small drop in the bucket, these repeat customer service calls end up costing money. I worked for a major telecommunications company, and at the end of the day it cost us $4.25 on average per call we received in our call centers. We were fairly efficient so I couldn't imagine Verizon's cost being anything less than $3.75. So, every time you call it costs them around $4.00. Anytime there is a problem that causes multiple calls it's costly and not wanted by either the business nor the customer.
This just sounds like another day in any big company, with the left arm not really knowing what the right arm is doing. Nothing special.
They'll get it fixed, no big deal.
--
"I sincerely believe the banking institutions having the issuing power of money are more dangerous to liberty than standing armies." Thomas Jefferson |
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VerizonCynic
join:2006-10-25
Lakewood, CA
 ·Verizon FIOS
| reply to TScheisskopf
Re: I know a guy...
said by TScheisskopf  :Let's just say it hasn't been easy at all. As he put it: "Most of them just don't give a shit." that about sums it up. I have made 4 calls to two reps on this. I have been asking about FIOS since June 07. Still no resp. They just dont know what in the hell is going on. Some want to try but are frustrated by the 80% of the co. that does not give a shit. makes me laugh when I see all those "workers" standing behind you in the VZ wireless commercials
--
Lakewood Accountability Action Group™ “LAAG” | »www.LAAG.us | Lakewood, CA
A California Non Profit Association | Demanding action and accountability from local government™
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AllYourBase
join:2004-05-29
New York, NY | =\
May the real Verizon Tech Person that could help us all on 7.0/.1 dsl plan PLEASE Stand Up.
We are going to have a problem here. |
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soothsayer15
join:2002-03-01
Irving, TX
| reply to texans20
Re: Newsworthy?
said by texans20 :Is this really newsworthy? Unless demand for the new tier is such a very small drop in the bucket, these repeat customer service calls end up costing money. I worked for a major telecommunications company, and at the end of the day it cost us $4.25 on average per call we received in our call centers. We were fairly efficient so I couldn't imagine Verizon's cost being anything less than $3.75. So, every time you call it costs them around $4.00. Anytime there is a problem that causes multiple calls it's costly and not wanted by either the business nor the customer. This just sounds like another day in any big company, with the left arm not really knowing what the right arm is doing. Nothing special. They'll get it fixed, no big deal. Exactly. People here always want to think it's a conspiracy because they have zero clue about how corporations work. Some group in Verizon is responsible for marketing and selling this plan. Once they see no money is coming in and have to explain to their boss why, they'll have it corrected.
Just like any workplace in America, they probably had some moron in charge who didn't think it through. Those of you that posted this was some plot to screw customers need to leave your parent's basement and work int he real world. I've worked for 2 major corporations. Believe me, those folks aren't smart enough to come up with the evil plans some of you accuse them of. |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
 ·CableOne
| reply to RockCake
Re: silly rabbit
said by RockCake :I'm not surprised; isn't this, after all, the company whose reps can't tell the difference between .002 dollars and .002 cents? No, that was Verizon WIRELESS. They are AFAIK different companies.  |
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neufuse
join:2006-12-06
Indiana, PA | reply to texans20
Re: Newsworthy?
People wouldn't need repeat calls if verizon could just give semi-firm dates on when it was going live in your region or if it is at all... not this "i dont know" junk we get from the CSR's who arn't told anything about it... |
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mustang03282
join:2003-01-10
Bridgeton, NJ
clubs: | i was told (in a extremely heavy accent)call back after the 20th |
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