newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
| Sheesh . . . just give us what we WANT
quote:
To turn things around, he says Vonage this year plans to spend $20 million to beef up training for customer-service reps...
Vonage customers have been asking for SPECIFIC number call blocking for over three years, yet Vonage STILL does not offer that service.
You think this issue MIGHT be one of the reasons customers are leaving? I KNOW it's the reason I'll be leaving.
Vonage ignores customers. Period.
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The Rules of Spam | Maryland's Newest Anti-Spam Law
Where are we going? And what's with the hand basket? |
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Noah Vail
Premium
join:2004-12-10
Lorton, VA | I'm Sorry.
This topic has a Giant Walmart Smiley Face attached to it.
I'm afraid I won't be able to post here.
NV
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Abortion: A Republican Plot to Thin the Liberal Herd. |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
 ·Optimum Online
| Are they well
Some people look at the stock price when looking into the health of a company. The Voip stocks haven't been seeing the respect they deserve because they are still new, and people are scared. Vonage has a good model that will become profitable. Once the Fear that has driven down the stock price subsides.
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Reach out and Tap someone! |
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Pizz
Hi
join:2000-10-27
Astoria, NY | End of the year
I'd give them to the end of the year, before someone buys them. |
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fatmanskinny
Premium
join:2004-01-04
Wandering
 ·Comcast Digital Vo..
·Comcast
| Maybe this guy took a Tony Robbins seminar.
He is thinking positive and expecting the best despite what the numbers and the market is telling him. He is living with passion.
»youtube.com/watch?v=Cpc-t-Uwv1I
Seriously, I think even Tony Robbins would say "you guys need to think about things from a different angle!" Tony is a positive thinker and one of the greatest motivators in the world, but he also is realistic, too. 
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The only place where Success comes before Work is in the dictionary. |
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Dr Demento
I Vant Blud
join:2002-01-02
Denville, NJ
| reply to Noah Vail
Re: I'm Sorry.
And if you can only relate the iconic symbol that has been around for over 40 years to a giant department store just because they have it bouncing around their advertisements and they want to copyright despite it shouldn't because of the prior art.
I'm afraid I won't be able to reply here, but I did. |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
1 edit | Iraqi Information Minister
"I triple guarantee you, there are no American soldiers in Baghdad." |
»www.welovetheiraqiinformationminister.com/ |
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myokitis
join:2004-06-19
Alexandria, VA
| reply to newview
Re: Sheesh . . . just give us what we WANT
said by newview  : Vonage customers have been asking for SPECIFIC number call blocking for over three years, yet Vonage STILL does not offer that service. . .You think this issue MIGHT be one of the reasons customers are leaving? Overall, no.
Although this might be important to you, features are NOT important to the broader OTT VoIP market. It's a price game, pure and simple. As much as OTT VoIP providers would LOVE to get some more revenue selling features the market has not responed to that. In the end they are just cheap telco replacements. Experience has shown that few people want to pay extra for fancy web portals, SimRing, voice mail via email, etc. |
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Lets Go
join:2005-03-05
Homer, NY
| Reliablilty
I was with Vonage for about a year. I didn't leave because of the lack of features or the lack of a real 911 solution. I left because it is a phone, you should be able to pick it up and make a call. It was not a reliable phone. Vonage did not live up to the hype. Time after time if the family wanted to use "the phone" I had to reset the router, modem ect.
It is a fun toy but it pretty much stops there, for me anyway.
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
1 edit | reply to packetscan
Re: Are they well
said by packetscan :Some people look at the stock price when looking into the health of a company. The Voip stocks haven't been seeing the respect they deserve because they are still new, and people are scared. Vonage has a good model that will become profitable. Once the Fear that has driven down the stock price subsides. Unfortunately for Vonage, the stock price is not the only indicator of a company in trouble. The monthly churn rate is a big one. And so is the fact that they keep losing money hand over fist. Take a look at their overall financials and you will see a company hanging on by their fingernails.
»finance.yahoo.com/q/ks?s=VG
Income statement:
Annual »finance.yahoo.com/q/is?s=VG&annual
Quarterly »finance.yahoo.com/q/is?s=VG
And especially cash flow from operations, which has always been negative: »finance.yahoo.com/q/cf?s=VG&annual
And that is a REAL killer. It is one thing to have negative cash flow after you lay out for capital costs. Many startups have that problem. But to have negative cash flow for 4 years from operations says this company is in trouble.
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Internet News
My BLOG
My Web Page |
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B
Premium,MVM
join:2000-10-28 | Well I'm Happy
But only because of that ridiculously big smiley face.
Man, that's a big smiley.
-- B
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In a realm outside causality and function |
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chisoxbull
join:2007-10-11
Scottsdale, AZ
|  Nothing but problems with Customer Service
I have had nothing but problems with their customer service. They convinced me to add two lines for three free months back a few months ago to stay on and they said if i decided to keep them I could always switch them to the residential basic 0 plan for 4.99. Now they say that because I bought my vonage device 3 years ago at a retail location, I cannot go to the residential basic plan. Now I used one of those numbers to give to my clients to contact me at home and I dont want to cancel it. Any suggestions? |
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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
 ·AT&T Southeast
·Vonage
·Cingular Wireless
·AT&T CallVantage
| Churn is not a problem
Churn is not a problem for Vonage, they have found a way to prevent churn.
If you call to close an account, the CSR (assuming that you get one with sufficient English skills understand what you are saying) will tell you that (s)he is not authorized to close an account, but you will be transferred to someone who can help. You will then be placed into another hold queue, from which you will eventually be disconnected. 
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We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.
Test your firewall. |
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knightmb
Everybody Lies
join:2003-12-01
Franklin, TN
·AT&T DSL Service
| reply to Lets Go
Re: Reliablilty
said by Lets Go :I was with Vonage for about a year. I didn't leave because of the lack of features or the lack of a real 911 solution. I left because it is a phone, you should be able to pick it up and make a call. It was not a reliable phone. Vonage did not live up to the hype. Time after time if the family wanted to use "the phone" I had to reset the router, modem ect. It is a fun toy but it pretty much stops there, for me anyway. Without much detail about your setup, you might as well blame the moon for bad phone service. The problem I see with any VoIP is that customers don't really understand how it works and that it depends on the stability and setup of your network. I've made my living doing setups in with customers that use Vonage (or whatever their favorite VoIP) have been happy for years simply because I understand the difference between QoS, Traffic Shaping, and bad ISP service. Given that, I have no issues setting up rock solid VoIP service for any area around me, plus I make sure the customers understand how the service works, it aids in troubleshooting any problems that might occur.
Customers understand that if a tree falls on your telephone line, service will go down. What they don't understand is bad ISP (terrible service), managing your network traffic (traffic shaping) and giving the VoIP priority (QoS) on your network so that your BitTorrent downloads don't screw up your VoIP calls.
I think the only problem Vonage has is trying to over simplify how VoIP works. It's good from a marketing stand point, but not from a technical standpoint. I haven't met a person that I couldn't get good VoIP service going for them provided they had the right network setup.
It's no different than a ISP bringing a T1 connection to your house. If you don't understand how a T1 works, would you expect your local ISP to just dump all the T1 equipment at your doorstep to leave you to figure out the difference between high and low bits, SN, and power settings to setup the T1 by yourself? I think not, I see VoIP as the same thing. They almost have it right, at least some equipment that's all in one, sorta plug 'n pray setup. But it goes beyond that for most people that I've encountered, most being business customers that need rock solid service and working Internet at the same time.
Just my $0.02 from someone with over a decade of experience with this. |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs:  | reply to newview
Re: Sheesh . . . just give us what we WANT
I was one of their early customers and that's exactly why I left for the much greener pastures of asterisk more almost three years ago. |
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mb
join:2000-07-23
Washington, NJ | Happy Here
I'll stick with them. The voice quality is excellent, the service is reliable, customer service is improving and above all they save me a hunk of change each month. |
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RARPSL
join:1999-12-08
Suffern, NY
| reply to NetFixer
Re: Churn is not a problem
said by NetFixer :Churn is not a problem for Vonage, they have found a way to prevent churn. If you call to close an account, the CSR (assuming that you get one with sufficient English skills understand what you are saying) will tell you that (s)he is not authorized to close an account, but you will be transferred to someone who can help. You will then be placed into another hold queue, from which you will eventually be disconnected. There is a effective method for that game. You just write a certified letter return receipt requested canceling your service. That provides the notification without them being able to ignore you. |
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shashinka
join:2000-09-16
West Boylston, MA
| reply to Lets Go
Re: Reliablilty
i doubt it was vonage's fault. My 85 year old grandmother had vonage for a couple years. She moved in with my aunt who also has had it for 2 years or so. Another aunt has it in Maine and mass on comcast and another cable company. I have had it on charter (there network isn't so great). I think vonage is stable and a nice product. I am on voicestick now since I am saving about $16 a month including calls to Japan for my wife. I think vonage is a better service then voicestick but I like saving $$$ |
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Lets Go
join:2005-03-05
Homer, NY | reply to knightmb
This is my point. Their marketing overly simplifies the technology. Most people think this is "plug and play". It is far from this at this point.
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myokitis
join:2004-06-19
Alexandria, VA
| reply to kaila
VoIP Features & Mass Market
I understand and respect that. However, Asterisk doesn't strike me as being particularly mass-market. I'm not aware that you can walk into a Best-Buy and buy a turnkey Asterisk device, and configure it with minimal technical ability.
The regular Joe who responds to Vonage TV commercials just isn't moved by features. They want cheap.
That's why all of the OTT VoIP companies have pricing down in the dirt and can get little if any value-added revenues from features. For the most part, it's a price game. |
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