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Comments on news posted 2008-02-14 17:50:21: Convergys, which provides outsourced call center support to a significant number of ISPs (as well as companies in other industries), appears to have fallen upon hard times thanks to the improved value of the Canadian dollar, according to Ottawa-Citiz.. ..

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kapil
The Kapil

join:2000-04-26
Chicago, IL

The almighty Dollar

It's an open secret you won't find any economist or politician talking about...the falling value of the dollar.

While the redneck crowd makes for a loud cheering section, the reality is that America has sold it's future for band-aid fixes to a lot of problems.

Jobs have gone overseas, so has research and the talent that performs that research. We don't make squat at home anymore...and it looks like we've just about had it with buying crap too.

The country is in debt up to its eyeballs...government, industry and citizens.

It doesn't take an economic genius to figure out why the dollar is in a free fall.

A strong currency is equated with a strong nation, so no one likes to cheer when the currency is going down the tubes...but this story illustrates that the declining value of the dollar, if managed properly, may present the last major hope we have for turning this ship around.

The cheaper dollar makes it competitive to build and service things at home...and makes imported stuff cost prohibitive.

If this results in enough companies "on-shoring" jobs and manufacturing again, we can put our people to work...at real jobs and wages.

If the job market is healthy, the consumer spending will pick up and consumers will regain some confidence in the housing and finance markets.

...and all will be well, until Jenna Bush is old enough to run for office.

Maybe this was the Bush economic plan this whole time....bring the country to the edge of ruin, so that we stop buying VW's and buy Chevy's again.
--
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

said by kapil See Profile :

It's an open secret you won't find any economist or politician talking about...the falling value of the dollar.
There are few politicians who openly speak about the falling value of the dollar - but they are quickly "hushed" by their party or the MSM.


gaforces
United We Stand, Divided We Fall

join:2002-04-07
Santa Cruz, CA
reply to kapil
The major flaw in that economic strategy is ... the cost of living goes up, wages are not.

j_on_fire

join:2005-02-24
canada

Riggghhht

Uhh yeah... wouldn't a falling dollar be more incentive to keep the jobs in america?
I know why they are leaving Canada, due to the strong dollar. Just last week Dell closed their Edmonton, AB call center due to lack of workforce and high wages. It is a super hot economy in Alberta, and even with the city giving Dell so many concessions they still had to leave.

It's sad to see Convergy's leave. Though they treated their employees like $h**, they probably got better service than a call center in India.

SilverSurfer

join:2007-08-19


2 edits
reply to kapil
As good a theory as any...

said by kapil See Profile :

[...]

Maybe this was the Bush economic plan this whole time....bring the country to the edge of ruin, so that we stop buying VW's and buy Chevy's again.
That your statements seem to be the unintended consequences of an idiot at the helm for 8 yrs, I can buy. But nothing is ever quite that simple/fortuitous/coincidental. Maybe Convergys sees the writing on the wall and wants to get in on breaking our rule of law with impunity since it looks like our illustrious shitheads Congre$$ are set to give the telcos immunity.

If the telcos can get immunity for breaking the law and going along with their crony fuckbuddies Congre$$ional reps, then there's really no way to tell what any other industry can away with as well. Retroactive immunity for the telcos pretty much voids our entire system. All bets are off, and, as long as you can buy your own Senator, then you needn't worry about being held accountable. For anything. Convergys may as well climb aboard the immunity gravy train as well since retroactive immunity sets a precedent.


h8verizonDSL
Had fiber today

join:2005-02-25
Middletown, DE

Convergys-Bad Ideal

My employer E. I. DuPont de Nemours and Co. just outsourced all HR duties to Convergys. Convergys stores your personal data with overseas contractors. Convergys handles payroll for the State of Florida employees in which 108,000 of them had their data stolen.

First, I have to deal with data breaches, and now I can't even talk to an English speaking CSR.


james

join:2001-02-26
antarctica
lol Ottawa.

Is the "Ottowa Citizen" anything like the "Washengton Post"?

accusync

join:2004-07-16
Rigaud, QC
No its more like the "Sodom on the Potomac"


Blackhood5
I Escaped Convergys
Premium
join:2002-08-24
Tallahassee, FL
clubs:

Money

Is all that company cares about. I know it first hand since I worked there for 1.5 years. First doing cable internet tech support for Cablevision in LI. Then billing for Cablevision in Bronx and Brooklyn. Finally moved back to tech support for DSL via SBC before and during the SBC/Yahoo days.
--
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Swingerhead
Premium
join:2004-04-06
Richmond, VA
·Verizon FIOS
·Comcast

Worked there too, back in 1994 in Orlando

Ha, that place was crazy. I supported probably 10 different companies. All I can remember is SNET and Cisco. It went down hill fast. Ended up getting fired for rollerblading through the office so cant blame them there but Im sure I would have waked out at some point.

SilverSurfer

join:2007-08-19

reply to h8verizonDSL
Re: Convergys-Bad Ideal

said by h8verizonDSL See Profile :

M Convergys stores your personal data with overseas contractors. Convergys handles payroll for the State of Florida employees in which 108,000 of them had their data stolen.
Case in point: Imagine what kind immunity Convergys can buy when a wayward executive and/or employee sell X thousands of employee data to an overseas outfit and skips town with the $$$$$$$$$$$.


TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ

1 edit
reply to kapil
Re: The almighty Dollar

The jobs are leaving Canada and some are coming to US. So the weaker dollar is resulting in more US jobs. And it has reduced the trade deficit for the 1st time in 5 years.


andyb
Premium
join:2003-05-29
SW Ontario
To Costly?

I would think its cheaper since there is no health care costs at least in Ontario and the wages are at least the same or lower here so where do they come up with the figures to suggest otherwise?


NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
reply to TKJunkMail
Re: The almighty Dollar

Does not account for the 7 trillion debt our country has ran up. Sorry but a half trillion trade deficit pales in comparison to the bill we have run up that takes Taxes to pay.


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

reply to TKJunkMail
said by TKJunkMail See Profile :

The jobs are leaving Canada and some are coming to US. So the weaker dollar is resulting in more US jobs. And it has reduced the trade deficit for the 1st time in 5 years.
Most economists understand that a weak dollar is not universally bad and a strong dollar is not universally good. The only people making a big deal about the weak dollar are just those who hate Bush and want to blame him for the supposedly bad situation.

If the dollar was the strongest ever and we were suffering the "ill effects" of a strong dollar, we'd be hearing from these same people about how a strong dollar is so awful and we need to go back to a weak dollar.
--
This isn't fair! I was only supposed to hate just ONE presidential candidate!


Karl Bode
News Guy
join:2000-03-02

Host:
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2 edits
quote:
The only people making a big deal about the weak dollar are just those who hate Bush and want to blame him for the supposedly bad situation.
Edit: Never mind. That's a very insightful and intellectually robust point you're making there.


Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON

reply to Swingerhead
Re: Worked there too, back in 1994 in Orlando

Convergys is an absolute shit employer to work for. I wish everyone who works at the site in Welland, ON the best - there's a Canadian-owned call centre in NF which is desperately trying to hire people. They'll have no problem getting a job that pays more with better benefits and people who don't treat you like cattle.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.


Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON

reply to andyb
Re: To Costly?

said by andyb See Profile :

I would think its cheaper since there is no health care costs at least in Ontario and the wages are at least the same or lower here so where do they come up with the figures to suggest otherwise?
I wouldn't be surprised if they lost so much money in MLO judgements/settlements that they found it unprofitable to do business in jurisdictions that have actual codified employment standards.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.


pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

reply to andyb
said by andyb See Profile :

I would think its cheaper since there is no health care costs at least in Ontario ...
Sure there are healthcare costs. Just because you may not pay out of pocket for private health insurance doesn't mean that healthcare costs you nothing.

These costs are simply passed down to the Canadian people in the form of higher taxes. Any Canadian company that pays taxes in Canada also pushes these costs down to anyone who purchases products or services from said company.
--
This isn't fair! I was only supposed to hate just ONE presidential candidate!

hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to Blackhood5
Re: Money

this company also handles Sprint-Nextel customers. Looks like more customer issues when calling in.
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