Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
|  Sad really.
It's sad really. Aside from their horrid customer service, they are one of the Telcos who innovates and then delivers that innovation to their customer base as opposed to sitting on it.
They have the technical know-how and aptitude, they just really, REALLY, need to work on that customer service issue. |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL | Notable.
Sounds like the rumors of the death of Nextel's iDen network have been greatly exaggerated (or just plain made up). Also mentioned is a Nextel Wifi Blackberry and PTT connectivity between the two networks. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
·DSL EXTREME
| reply to Matt
Re: Sad really.
I agree... Sprint has typically been on the cutting edge, deploying more EVDO than Verizon, WiMAX, etc.
Sprint has taken a beating because its ability to capitalize on its upgrades. Nextel migration has overshadowed any of Sprints successes.
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Canada = Hollywood North |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| reply to Matt
Sprint never gets the program. Sprint should be concentration on brand consolation and profitably. XOHM isnt going to go anywhere, because when people see sprint, they run. Remember ION ? Sprint needs 2 things to survive. Really good customer service, and support unlocked devices. But i see Sprint the same as the old att wireless. Convert to LTE for 4g, and dump cdma. At least with gsm you can get alot of defectors from the big guys, and encourage present customer devices. Who will buy Sprint ?
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“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”
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thesimonsens
Premium
join:2007-09-14
USA
| Need new provider
God Sprint sucks! Need to find better company that offers better reception and service here, but its hard to find
I have made 2 payments online in the past week and neither one has been submitted even though I have the confirmation numbers. And every time you call them you get someone who is very hard to understand. Just now I called and got "Our systems are down so we are asking our customers to call back in 1 hour"  |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| said by thesimonsens  :God Sprint sucks! Need to find better company that offers better reception and service here, but its hard to find I have made 2 payments online in the past week and neither one has been submitted even though I have the confirmation numbers. And every time you call them you get someone who is very hard to understand. Just now I called and got "Our systems are down so we are asking our customers to call back in 1 hour" Must be all those people rushing to get the "all you can eat plan"..  Not.  |
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pende_tim
Premium
join:2004-01-04
Andover, NJ
1 edit | reply to DaveNJ
Re: Sad really.
Who will buy Sprint? Here is a scenario:
Google looses the 700 Mhz auction and uses the cash instead to pick up Sprint.
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The difference between genius and stupidity is that genius has its limits. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to Matt
I agree. But their problem has always been corporate ADD. They just can't seem to follow through to maturity on anything and somehow manage to piss away that innovation goodwill by angering their customers. You can do that a couple of times (ION, Sprint Broadband Direct) but now they've peed in their core business pool and Wall Street is not going to put a toe into it until they thoroughly disinfect their corporate culture.
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Toolmaster of La Grange. |
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xenophon
join:2007-09-17
 ·Sprint Mobile Broa..
| reply to DaveNJ
ION isn't a good comparison to WiMAX. ION was a Sprint-specific solution. WiMAX is an IEEE spec that has many many large players involved Intel, Motorola, Samsung, Cisco and others. WiMAX will survive globally even if Sprint doesn't get it out the door in the US.
I expect Sprint to split of Xohm and maintain ownership of the massive spectrum, over 100Mhz per market, which is simply huge.
WiMAX needs to happen. LTE is too controlled by the telcom industry (3GGP) and will be limited to devices the carriers control. WiMAX is much easier to get onto any kind of consumer electronics device that could benefit from being on the Net. Like WiFi, the WiMAX device maker simply drops in an IEEE compliant chipset w/out needing any interaction with the provider (unless involving unique services tied to a provider). |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26 | Don't feel too bad
Sprint is likely to have plenty of company in the "takes a beating" department soon enough.
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xenophon
join:2007-09-17 | reply to RadioDoc
Re: Sad really.
They have done very well with EVDO. They have a better 3G data network according to scores on this site and on evdoforums.com. Sprint has always been strong with data.
The problem has been losing iDen customers and customer support overall. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| EVDO is nice but it is only a part of the equation. ION was a great product too. EVDO is not going to save them unless some wide-ranging, meaningful changes are made at the highest levels, and then they follow through instead of giving lip service. You have to perform as a company not just as a single product.
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Toolmaster of La Grange. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| reply to xenophon
said by xenophon :ION isn't a good comparison to WiMAX. ION was a Sprint-specific solution. WiMAX is an IEEE spec that has many many large players involved Intel, Motorola, Samsung, Cisco and others. WiMAX will survive globally even if Sprint doesn't get it out the door in the US. I expect Sprint to split of Xohm and maintain ownership of the massive spectrum, over 100Mhz per market, which is simply huge. to a provider). But the problem is Sprint is selling it. So even if its sliced bread. People dont think Sprint can do it successfully. Wimax will go nowhere, not because of the business model, but because Sprint is involved. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| said by DaveNJ :Wimax will go nowhere, not because of the business model, but because Sprint is involved. I think there is too much clout behind WiMAX for it to go nowhere. It's device agnostic, it will soon be as ubiquitous as 802.11b/g thanks to Intel's Centrino push, and should be pretty open for 3rd parties. Sprint has already proven they don't mind letting other people ride atop their network if you look at the number of MVNO's who use Sprint.
I think WiMAX is going to shake up the mobile phone industry. People are tired of being locked to one carrier, one set of apps on their phone and not being able to use it the way they want. I think WiMAX may change all that.
I do agree that Sprint should spin it off to avoid tainting the brand. They need to change the color scheme to something non-Sprint-like too. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to xenophon
I do think that Sprint should sell off Xohm and its spectrum. That will get its investors off its back. If Sprint concentrates on being 'Sprint', it can be successful.
I think they're at the 'I want to have my cake and eat it too' scenario, where they'd like to keep both Xohm/WiMAX for its potential, and its future, however, are being somewhat beaten into submission.
100MHz of spectrum is worth a truckload. If they can get some investors (hey, Sprint stock is dirt cheap) AND can do something with it and Xohm, they'll do well.
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Canada = Hollywood North |
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AJICQ499087
join:2001-12-01
Louisville, KY
| reply to tc1uscg
Re: Need new provider
I'm getting dropped calls and lousy audio quality this week on my Nextel cell phone. I talked to other Nextel users in town and they also are having these problems! So, I guess the Sprint/Nextel system is going downhill. Maybe a cell tower problem in Metro Louisville, KY?
Hopefully things will get better soon or it might be time to jump the Sprint/Nextel sinking ship! 
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low cost and fast speed is what customers want in broadband |
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flyingjoey
join:2005-11-07
Jersey City, NJ
·Sprint Mobile Broa..
| LTE vs WiMax
There is no way that Sprint should switch over to LTE.
LTE is at least 3 years away, so we're now talking about 2011, if not 2012 and we all know how fast AT&T is when it comes to Data services, for AT&T ETA 2015. WiMax is here today and Sprint has it.
If XOHM becomes available today that means that the Verizons and AT&Ts of the world are at least 3 years behind, when LTE becomes available XOHM will already be reaching puberty in teams of experience. Verizon & AT&T will be playing catch-up to Sprint.
Honestly, why in hell will I want LTE, so that I can reach its cap faster? At least with XOHM I’ll be able to consume as much data as I like without having to worry about being over charged. |
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Spensergig
Threadkiller Supreme
Premium,MVM
join:2000-03-26
Bradenton, FL
| reply to thesimonsens
Re: Need new provider
I don't know about the payments thing, but I can confirm that they were having serious system problems earlier.
I was on the phone with one tech, trying to get my Treo up and running again, when he told me they had lost both of the systems he was accessing.
In the background, i could hear other techs commenting on the same problem.
I called back about an hour+ later, and all was functional again. |
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Worried
@sbcglobal.net | Going Out of Business?
Sounds like Sprint is fixing to have a going out of business sale or making themselves attractive for an unfriendly takeover. More losses in the future! |
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Mr Matt
join:2008-01-29
Eustis, FL
·Comcast
·Embarq
| Sprint's situatuion is tragic
I believe Sprint made a brilliant move when they merged with Nextel. By acquiring Nextel, Sprint acquired the licenses for Nextel's Iden network. The Iden network operates at frequencies below the Advanced Mobile Phone Service 850Mhz Band. Frequencies below 900Mhz have better propagation characteristics that the 1.9Ghz Personal Communication Service Frequencies. That means the Nextel Network requires fewer towers to serve a given area. If Sprint/Nextel had found a way to integrate the two networks quickly and efficiently they would be hard to beat. I had Sprint Wireless until May 2007 and was always satisfied with the service in South Florida. When I purchased a home in Central Florida I found that Sprint has poor coverage in the area. Although Sprint had almost no signal in my new home, Nextel had an acceptable signal. When in mid 2006, I tried to negotiate with Sprint to have the very favorable plan I signed with Sprint in 2003, transferred to Nextel. Sprint's representatives said it would not be possible. I considered subscribing to Cingular Wireless service but decided not to because Cingular was having trouble integrating their network with AT&T's Network. The only choice I had was to drop Sprint and sign a much less favorable contact with Verizon. I hope that Sprint can get their act together because they were the technology leader when it came to wireless service. |
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