Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs: | And ours?
So, where's the BBR "I'm a Comcast PR man" thread? I know we have some.....now's your change to introduce yourselves! |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | How many people here get calls?
It's great that they are monitoring social networking sites, but how about monitoring here and showing more of a presence? |
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DaveNJ
No Fear
join:1999-09-01
New Jersey | or just listening to there customers ? |
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tigers
join:2001-01-14
Irmo, SC
| I think it's more a PR move than anything
Comcast I think is engaging more in PR damage control here than anything else. What're the chances that anything would really get done if you didn't have the audience of somebody like Arrington?
»fishbowl.pastiche.org/2008/04/19···ainwreck
Here are some direct quotes from the “comcastcares” Twitter account, all from the last twenty-four hours.
* “I do hope we will be able to change any negative perception” #
* “I hope we can change your perception.” #
* “I hope I can change your perception of Comcast!” #
* “How can we change your perception?” #
When a phrasing like this is (a) so unlike normal speech, and (b) repeated so often, it’s pretty clear that it’s being used as a matter of policy. Some meeting was had to whiteboard the perfect response that sounds concerned and proactive, but admits absolutely no fault on the part of the carrier. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to DaveNJ
Re: How many people here get calls?
said by DaveNJ  :or just listening to there customers ? That makes too much sense.  |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to tigers
Re: I think it's more a PR move than anything
said by tigers :Comcast I think is engaging more in PR damage control here than anything else. What're the chances that anything would really get done if you didn't have the audience of somebody like Arrington? » fishbowl.pastiche.org/2008/04/19···ainwreckHere are some direct quotes from the “comcastcares” Twitter account, all from the last twenty-four hours.
* “I do hope we will be able to change any negative perception” #
* “I hope we can change your perception.” #
* “I hope I can change your perception of Comcast!” #
* “How can we change your perception?” #
When a phrasing like this is (a) so unlike normal speech, and (b) repeated so often, it’s pretty clear that it’s being used as a matter of policy. Some meeting was had to whiteboard the perfect response that sounds concerned and proactive, but admits absolutely no fault on the part of the carrier. There is alot of "hope" in those direct quotes. I guess they have never read "Hope is Not a Strategy". |
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mattyx
@level3.net
| Not just twitter
I posted a complaint on getsatisfaction.com (a more traditional space for service complaints), and I am currently working with exec cust service to fix my 5 month old issue.
Unfortunate that it takes a post to get action, but at least it's possible.
Plus you dont have to hold...
/m/ |
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woody7
Premium
join:2000-10-13
Torrance, CA | pffft.....
If you honestly made a good faith attempt to resolve the issues, explained your policies etc,etc you wouldn't have to spend time on your "image".
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BlooMe |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
1 edit | reply to ptrowski
Re: How many people here get calls?
Because they know anyone that has any sort of technical knowledge WILL complain at a technical level.
Social sites are more generic, and have a larger presence, and will have more readers. I.e. I'd suspect there's more 13-35 year olds on social networking sites for many different reasons. Get a few complaints across a large social network, and large amounts of people may look for alternatives.
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Canada = Hollywood North |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to ptrowski
Re: I think it's more a PR move than anything
Its all PR B.S. to make it sound 'nice'.
Perception is never reality anyways... just a point of view.
Most large corporations (if not all) are all about profits (best suited for investors), but would like to have a nice, warm fuzzy image to portray to the consumer
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Canada = Hollywood North |
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hehe
@ssa.gov | Is this story the same as about 2 weeks ago?
Is this story the same as about 2 weeks ago?
I know I have read this before! |
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Timmn
join:2000-04-23
Tinley Park, IL
·AT&T Yahoo
| reply to woody7
Re: pffft.....
Comcast has had a "negative image" with me for quite some time now. They would be better off improving their service(s) and their customer support, their "image" would then take care of itself.
The biggest problem is, that for many people, it's either Comcast or nothing, so Comcast can offer services that are better than nothing. |
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nasadude
join:2001-10-05
Rockville, MD
·Comcast
| reply to Camelot One
Re: And ours?
said by Camelot One :So, where's the BBR "I'm a Comcast PR man" thread? I know we have some.....now's your change to introduce yourselves! doesn't matter where they monitor. they need to fix the root cause of the complaints, not make the complainers "feel better".
it's a hell of a lot cheaper to monitor twitter, etc. and try to placate the loudest voices than it would be to actually fix the problems. |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
1 edit | So this makes HOW many times that . . .
Comcast has attempted to change their image? Not the way they actually DO business, mind you . . . just their image? This is just going to continue to be "business as usual" . . . more Comcast spin. |
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BabyBear
Keep wise ...with Night-Owl
join:2007-01-11
| reply to Camelot One
Re: And ours?
said by Camelot One :So, where's the BBR "I'm a Comcast PR man" Yeah where did Rick go?  Got a hankering for a Rick Roll! 
With the granny pic, someone not knowing the story behind it might think Comcast hires elderly ladies as techs.
Hmm, Speaking of Rick Rolled wonder if Comcast will feature "Never gonna give you up" in one of thier 'singing customer' commericals.  |
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BabyBear
Keep wise ...with Night-Owl
join:2007-01-11
| reply to newview
Re: So this make HOW many times that . . .
said by newview :______ has attempted to change their image? Not the way they actually DO business, mind you . . . just their image? This is just going to continue to be "business as usual" . . . more ______ spin. It does seem pretty standard now a days. Taking out Comcast from your quote you could plug in a whole bunch of names.
AT&T, RIAA, MPAA, Best Buy, and on and on and on.  |
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MrSpock29
join:2008-02-09
Hammonton, NJ
| reply to BabyBear
Re: And ours?
said by BabyBear :said by Camelot One :So, where's the BBR "I'm a Comcast PR man" Yeah where did Rick go? Got a hankering for a Rick Roll! With the granny pic, someone not knowing the story behind it might think Comcast hires elderly ladies as techs. Hmm, Speaking of Rick Rolled wonder if Comcast will feature "Never gonna give you up" in one of thier 'singing customer' commericals. »youtube.com/watch?v=EeuEMeg8eQE |
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SilverSurfer
join:2007-08-19
1 edit | reply to en102
Re: I think it's more a PR move than anything
said by en102 :Perception is never reality anyways... Sure it is. Lather. Rinse. Repeat. Just ask the Bush Administration. There are still a hell of a lot of Americans still believe Iraq was responsible for nine eleven. Seven years of saying anything enough times/PR the hell out of it and people start to believe.
That's SOP for any product as well. It's why we have commercials. And lastly, "perception" is precisely why it is far cheaper to hire some shill to monitor the blogosphere and polish turds than it is to actually address and resolve problems. Comcrap is merely taking a cue from numerous orgs (TSA, in particular)who have already hired a FT schnook to shovel the shit and pretty it up. |
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comcastcares
join:2007-11-20
Philadelphia, PA
| ComcastCares
We do monitor all websites, including the Broadband Reports! It has always been one of my favorite spots, even before working for Comcast. We do recognize that we need to improve the service we provide and we are working to do just that. This is a small part of that effort.
Thank you for all the feedback!
Frank Eliason |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| said by comcastcares :We do monitor all websites, including the Broadband Reports! Thank you for all the feedback! Frank Eliason In 6 years with Comcast HSI sevice, only 2 times did I have to escalate a problem past the 1st line support. And both times when I contacted the "Comcast Executive Complaint Center" the problem was resolved in less than 24 hours.
»Comcast High Speed Internet FAQ »How do I contact the Comcast Executive Complaint Center?
Comcast Executive Complaint Center, and they will address your issue within 24 hours.
They can be reached at: 215-665-1700
They are listed as:
Comcast Cellular Communications
1500 Market St
Philadelphia, PA 19102-2100
(215) 665-1700
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My BLOG .. .. Internet News .. .. My Web Page |
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