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Comments on news posted 2008-05-03 10:53:02: The biggest fear associated with having VoIP services for primary phone numbers was realized this week when a young child died as the result of misdirected emergency responders. ..

page: 1 · 2 · 3 · 4 · 5
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andyb
Premium
join:2003-05-29
SW Ontario
Wrong info?

The article I read said that the address was givin but the operator couldn't understand the caller so just used the billing address.


NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

 Time for built in GPS chips?

I dunno.....how else to get around this. If cell phones can do it, they may have to require all new Terminal adapters have these chips in them. This will not be done without tremendous cost as well as all of those millions of adapters now communicating with the satellites. Someone's gonna pay.


TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

reply to andyb
Re: Wrong info?

said by andyb See Profile :

The article I read said that the address was givin but the operator couldn't understand the caller so just used the billing address.
Here is a current link to the story that said the VOIP provider had the current address but it wasn't in the 911 database they keep:
»www.theglobeandmail.com/servlet/···voip0503
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nklb
Premium
join:2000-11-17
Ann Arbor, MI
clubs:

reply to andyb
This is the link I had submitted. Not sure why I am not seeing it in the article itself...

»www.canada.com/topics/news/natio···&k=46053
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nklb
Premium
join:2000-11-17
Ann Arbor, MI
clubs:

reply to NY Tel
Re: Time for built in GPS chips?

said by NY Tel See Profile :

I dunno.....how else to get around this. If cell phones can do it, they may have to require all new Terminal adapters have these chips in them. This will not be done without tremendous cost as well as all of those millions of adapters now communicating with the satellites. Someone's gonna pay.
GPS chips probably wouldn't do any good in most situations, because they require line-of-sight to the sky. Yes, sometimes you can get a signal indoors, but not reliably.
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

said by nklb See Profile :

said by NY Tel See Profile :

I dunno.....how else to get around this. If cell phones can do it, they may have to require all new Terminal adapters have these chips in them. This will not be done without tremendous cost as well as all of those millions of adapters now communicating with the satellites. Someone's gonna pay.
GPS chips probably wouldn't do any good in most situations, because they require line-of-sight to the sky. Yes, sometimes you can get a signal indoors, but not reliably.
I know, that's why I said "I dunno"....lol
My home and adapter is near a window so I can usually hit a few satellites on a good day.

patcat88

join:2002-04-05
Jamaica, NY

reply to nklb
Have a separate GPS receiver sitting near a window, and have it backhaul wirelessly to the terminal adapter over 2.4ghz and be done with it.

Another solution would be to make it a felony to not put "this phone does not do 911" stickers on the handset, or recycle manslaughter laws if someone dies b/c there was a no 911 VOIP phone. If your facing 10 years, you will sticker your phones.


knightmb
Everybody Lies

join:2003-12-01
Franklin, TN
·AT&T DSL Service

reply to TKJunkMail
Re: Wrong info?

said by TKJunkMail See Profile :

said by andyb See Profile :

The article I read said that the address was givin but the operator couldn't understand the caller so just used the billing address.
Here is a current link to the story that said the VOIP provider had the current address but it wasn't in the 911 database they keep:
»www.theglobeandmail.com/servlet/···voip0503
Very unfortunate indeed. Without more info it's hard to say, as all of the news stories I read are reporting slightly different information that doesn't seem to be consistent.

A media circus I'm certain, but I guess if I reported my story of when VoIP saved a neighbors life when their land line failed that wouldn't make as much news.


NetFixer
Freedom is NOT Free
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Murfreesboro, TN
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1 edit
reply to NY Tel
Re: Time for built in GPS chips?

said by NY Tel See Profile :

I dunno.....how else to get around this. If cell phones can do it, they may have to require all new Terminal adapters have these chips in them. This will not be done without tremendous cost as well as all of those millions of adapters now communicating with the satellites. Someone's gonna pay.
Actually, AT&T CallVantage has a way to ensure that a VoIP ATA is not moved to a different location without updating the 911 database. Anytime the ATA reboots or loses its internet connection, the caller is prompted to verify that the phone is still at the registered 911 location and to provide the current location if not. Of course, the caller can lie, but you can't keep someone from intentionally shooting their own foot.

Also, not all cell phones use GPS. None of the AT&T/Cingular GSM phones I have used have GPS (and therefore do not have E-911 capabilities). For some reason however, the FCC, Congress, and the press seem to prefer to pick on VoIP providers and ignore that cell phone providers don't always have E-911 capability. Another factor is that many communities also don't have E-911 call centers (or access to E-911 is limited to only the ILEC).
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knightmb
Everybody Lies

join:2003-12-01
Franklin, TN
·AT&T DSL Service

reply to NY Tel
said by NY Tel See Profile :

I dunno.....how else to get around this. If cell phones can do it, they may have to require all new Terminal adapters have these chips in them. This will not be done without tremendous cost as well as all of those millions of adapters now communicating with the satellites. Someone's gonna pay.
Quite simply test your 911 service. Every adapter I got, and every line I got, I waited until late night and called 911 to see who answered. I then had them verify the address they show and tell them it was simply a test, not an emergency. Explain you wanted to make sure the info was correct and tell they are doing a great job and then hang up the call wishing them a good night. It's not really that difficult and you won't go to jail or get arrested for calling 911 without an emergency to test.

It all takes less than a minute and you are done without wasting too much of their valuable time along with peace of mind that your 911 works properly.

To me, it's no different that fastening your seatbelt in your car or making sure the safety is on for your rifle if you were hunting. You have to take the time to check those devices which insure your safety as nothing we make is infallible.


NY Tel
Premium
join:2004-04-09
Smithtown, NY
reply to NetFixer
I know, I have CallVantage and at least a few times a week I get the robot recording asking me to verify that I have not moved my adapter.....


bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND
·Midcontinent Commu..

reply to NetFixer
said by NetFixer See Profile :

Also, not all cell phones use GPS. None of the AT&T/Cingular GSM phones I have used have GPS (and therefore do not have E-911 capabilities). For some reason however, the FCC, Congress, and the press seem to prefer to pick on VoIP providers and ignore that cell phone providers don't always have E-911 capability. Another factor is that many communities also don't have E-911 call centers (or access to E-911 is limited to only the ILEC).
in this case, its all about the Almighty Dollar (course now it's worth about $.75)
The Cell Phones are an installed base, with powerful lobbyists, AND the land-line is an installed base with MORE powerful lobbyists, and the VIOP is an emerging tech challenging the land-line profits directly and threatening the cell-phone profits indirectly.
While the younger generation is happy to go Cell-Phone Only, there are many that only need a landline and are fine with ditching a cell for a phone that sits at the house with a handset that can reach near to a mile.
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andyb
Premium
join:2003-05-29
SW Ontario
reply to knightmb
I believe thats illegal here(or frowned upon) and all 911 calls here require a visit from the police to verify nothing is amiss.


insomniac84

join:2002-01-03
Schererville, IN
reply to patcat88
Not sure how you manage that? Normal phones work with VoIP. And making not putting a sticker on the phone in my own home a felony is a joke. You can't legislate something like that.


NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

said by insomniac84 See Profile :

Not sure how you manage that? Normal phones work with VoIP. And making not putting a sticker on the phone in my own home a felony is a joke. You can't legislate something like that.
I used to be afraid to remove the ticket from my pillow that says "DO NOT REMOVE UNDER PENALTY OF LAW".....then the light dawned on me what the applicability was.
So now that I have removed all of those pesky labels, how would anyone know? How would they know I have placed the stickers on all of the phones on my line?


NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
reply to patcat88
Yes lets just throw more people in jail for stupid crap.

It's now about 3% of the US population is in jail at any one time. Thats pathetic.


insomx
Premium
join:2003-01-26
Canada
reply to andyb
Ya, in Canada it is illegal to call 911 if it isn't an emergency.

davebc

join:2007-07-27
Langley, BC


1 edit
Wrong address

The VoIP provider had been sending their bills to the correct address in Calgary, but their location database for 911 had their old Toronto address. An abulance was first sent to thier previous residence in Toronto.

It wasn't until the neighbour called 911 again for them 30 minutes later that an ambulance came.

We have VoIP and 2 small kids. My wife and I have discussed that if we needed to call 911 we'd use a cell phone before the VoIP phone. As far as I'd heard in this case the child's aunt was watching him. We're goin to put an old cellphone beside the phone now for 911.


NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

reply to insomx
Re: Time for built in GPS chips?

said by insomx See Profile :

Ya, in Canada it is illegal to call 911 if it isn't an emergency.
Like the time the woman here in the states called 911 because she thought that an officer she had met (while being busted or during a traffic stop) was "cute" and asked the 911 operator how she could get in touch with him.
I think she got in trouble as a result.

MoreFaxes

join:2002-09-27
United

reply to insomx
said by insomx See Profile :

Ya, in Canada it is illegal to call 911 if it isn't an emergency.
For sure, here in Toronto Canada, 911 will send a police to check each time a call is made, just to make sure you are not robbed under distress. Sometimes a home owner may call but has no chance to state the real reason (eg, gun held on their head) so 911 here does not take any chance.

I dialed it once by mistake, I was calling 411. They refused to cancel the call no matter how I explain. 10 minutes later, police showed up. I have to let them check my id and do a visual inspection around the house, etc.
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