Comcast Customer Satisfaction At All Time Low

said by Dogfather:

That's what happens when you relentlessly raise prices at 3X the rate of inflation.

said by en102:

Just another reason to go OTA or access basic.

said by Dogfather:

Not in my service area it's not.

And Comcast was into 3X inflation price increases long before gas was 4 bucks.

said by Dogfather:

My math is fine, you are the one who chooses to ignore reality along with the rest of the Comcast fanbois who desperately try to explain away Comcast's abysmal customer service ratings. You should bother to learn what Verizon's rates actually are and was programming they provide for those rates before mouthing off.

Of course it wouldn't dawn on you to wonder why people like the IRS more than Comcast.

said by Dogfather:

RTFA, it's about Comcast' horrid customer service rating.

Meanwhile you keep repeating falsehoods about Verizon like Verizon charging for HD programming.

Verizon does not charge for HD programming. It's included in the HD box rental just like Comcast. In my service area, Comcast didn't discount the first HD box. They charge $5 on top of, not instead of, the regular box rental for a total of $12.95. Verizon charges $10.

said by BSD24:

So you are saying Verizon Fios charged me falsely for everything, including the $30 a month for 1 box that was multi-room dvr without HD, another $20 a month if I want HD channels in my area. $8 a month for standard boxes each. I don't see how something from Verizon printed on paper by them would be false. Yea Verizon itself must be false, just as much as DVR meaning Digital Video Recorder, that must be false too.

said by Dogfather:

Correct, Verizon quotes me wildly different rates than what you are quoting.

Perhaps you were misreading your bill. Can you post a copy?

Here there is no additonal charge for HD programming. The SD multiroom DVR is about 1/2 what you quote and Verizon offers 3 standard boxes for $13.

said by Dogfather:

That's not what you said.

Read your post.

said by you :

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including the $30 a month for 1 box that was multi-room dvr without HD

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The standard multi-room SD DVR is $18, not $30, at least out here. The Hi-Def version of that DVR is $2 more at $20.

You then quoted $20 for HD programming which at least here, Verizon doesn't charge for. HD programming is included with any HD box rental.

said by BSD24:

skeedatl - Umm don't you know that Verizon Fios is more expensive then Comcast Cable. Same goes for the limited use of Uverse, they raised rates above Comcast. Most providers raised rates this year, and most other providers are more expensive. For example - Comcast has had (in most areas) the $99/mnth for 1 year(1yr no contract) (or if you want for 2yrs you sign a contract) bundle since January. Verizon Fios TV for same exact bundle is $115/mnth and requires a 2 year contract.

said by mglunt:

The $99 comcast bundle is for their Digital Basic right which is what 80 channels? The Verizon package does cost a little more, but it comes with a lot of channels that Comcast charges extra for. Someone on the Verizon forum just switched and commented that you would have to pay $140-$150 to get the same content on Comcast, then see the rate get jacked up after a year.

said by BSD24:

Nope, you get more than 80 channels, (I believe it comes with 105 channels total but may depend on your area cause locals etc..) unless your area is behind the times. Plus it includes the first cable box at no extra cost HD is no extra cost. Verizon charges you for every box in my area, they start out with $115 and then add equipment, they don't have the local government access channels in most areas currently and they charge you extra costs if you want to get a HDBOX + not only that they charge you a seperate fee to have access to the HD CHANNELS!!!

said by mglunt:

Nope, no extra fee for HD. You just pay for the HD receiver. The basic lineup on Verizon offers more channels. The only thing they have that you pay for is a sports pack with some off the wall sports channels (like Tennis, horse racing, black belt channel, etc.) and their movie packages. There is no basic, preferred, etc. Verizon is also not jamming in 3 HD channels per QAM greatly reducing quality ( »www.avsforum.com/avs-vb/showthre···=1008271 ).

The $115 is for more channels (every one digital), better HD quality, real landline unlimited phone, better internet. Plus, they are not going to jump the bill 41% when the 1 year deal is up. Locally, the Comcast basic triple play goes to $141 after 1 year.

said by BSD24:

You might want to check out the Verizon website on pricing before posting, mglunt.

said by BSD24:

skeedatl - Umm don't you know that Verizon Fios is more expensive then Comcast Cable.

said by Dogfather:

Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast.

You Comcast fanbois can try and spin this all you want,

said by Dogfather:

Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately.

said by Dogfather:

Looking at the statistics, they broke down the industries. For example, Comcast telephony and Comcast television are rated separately.

said by fAcEtIOUs:

But they didn't break out internet service. I suspect that is in the television category.

said by Dogfather:

Read it again, DirecTV hasn't taken a nosedive, and by no measure is it a "massive" nosedive. They're a tiny bit off from their insanely high ratings to just below insanely high. And more recently, their customer satifaction has increased while Comcast continues it's freefall toward 50% satisfaction.

Of course DirecTV is head and shoulders, torso, pelvis and legs above Comcast.

You Comcast fanbois can try and spin this all you want, but the numbers don't lie. People are satified with DirecTV by a ratio of better than 2:1 and it's increasing while nearly 1/2 are dissatisfied with Comcast and within another 18 months, the customers actually satisfied with Comcast will be in the minority.

That is very sad when 1/2 of their customers think they suck and they're at the bottom of the customer satisfaction index. Even sadder when people like the IRS more than Comcast by quite a wide margin.

Unfortunately Comcast's solution for this will certainly be yet another price increase.

said by phantom6294:

I've been accused by Comcast as being spammer. Turns out, my cable modem was supposed to come with batteries but didn't...

said by ptrowski:

Maybe it's just me, but how are those two things related?

said by phantom6294:

I first got Comcast barely over a year ago when I moved to Maryland. At first, I was happy -- the technician was professional, the speeds were great and the introductory price (I got the triple play) was reasonable. Only issue I initially had was trouble connecting to *.mil sites. That seemed to work itself out. Also, every now and then, I would lose dial tone on my phone service. No biggie, just reset the cable modem.

Well, that all started changing. About two months ago, my signal suddenly went to the pits. I replaced all the splitters and got it back into an acceptable range but things are still erratic. I lose dial tone about once a week though internet doesn't seem to be affected. I frequently find my cable modem getting reset. I've been accused by Comcast as being a spammer. Also, my cable modem was supposed to come with batteries but didn't... I'm fearful to ask for them or return the modem that Comcast is going to claim I stole the batteries. Ironically, all my problems seemed to start just about when my introductory triple play price expired. Go figure.

I look forward to Verizon moving along with FiOS installations here in Harford County. I'll probably jump ship as soon as I can.

EDIT: Only problem I've really had with the TV portion of my service is that the first box they gave me is slower than molasses. It literally and seriously takes more than 5 seconds to change the channel after turning on the box; even if I let it sit for minutes -- the first channel change takes forever. After that, changing channels is still a VERY slow ordeal. I've just been lazy and haven't exchanged the box yet.

said by extreme50:

Paying for 8000/768 and NEVER see it slower. Today I'm seeing peak gusts to +32,000.

Digital Voice is crystal clear, OnDemand performs flawlessly, and all the TV channels I watch are delivered in HD.

I really can't comment about Comcast's customer service since I haven't had to use it.

said by Squirrelly:

Dish is so much better and cheaper