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Comments on news posted 2008-05-21 10:02:39: For years, the cable TV industry has been at the bottom of the barrel across industries when it comes to consumer satisfaction rankings. ..
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jmoz2989
join:2008-02-01
Moscow, PA
 ·Adams CATV
| Adelphia Takeover After Comcast got the old Adelphia markets in North East Pennsylvania, I have never seen so many houses in one area with satellite dishes bolted down to their roofs. It doesn't seem to be much of a customer service issue in this area, just that extended basic analog cable is $60 a month after taxes. There is only 60 channels on the extended basic analog tier(~$1.00 a channel), and it is slowly shrinking (moving channels over to digital tiers). Lots of people choose Verizon DSL over Comcast around here, given the option. Comcast is just way too expensive here for what they offer. Its feels good to live on the other side of the county which is wired with Adams Cable. Its true, smaller companies are better!  | |
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No to ESPN
@sbcglobal.net | COMCASTIC! Well, now we know what the dictionary definition of "comcastic" is. LOL | |
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chronoss2008
Premium
join:2008-03-29
 ·TekSavvy Solutions..
·Bell Sympatico
| try being a slave to bell canada try being a slave to bell canada then you might stop whining.
imagine 10 hrs a day when 90% of people would like to use your net comcast told you sorry 30Kbytes/sec and your govt allows them to do it.
For once perhaps the conservative idea to get rid a gov't bodies is right ....DOWN WITH CRTC.... | |
| Tigerpaw509
Premium
join:2006-07-15
Huntley, IL | Get what you pay for $13 hr wages for the techs get you well.....gets you $13 hr tech. | |
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Unit649
I B U, Who U B?
Premium
join:2000-01-22
Stockton, CA
·Comcast
| Course part of it may be.... People being home a lot more now because they can't afford to go anywhere. I have a feeling the service outages and stuff have been going on for years (I've only had them 4 months for internet, but for 3 years for TV) but you don't notice nearly as much when you're not home all the time.
Now that more people are staying home and using TV/Internet as primary entertainment a lot more because they can't afford to do anything else, outages and speed issues become much more of an issue
I didn't realize that my new router I got recently would sometimes take 15 minutes or so to obtain a new IP lease till about a month ago when I found myself at home and on the web more. (a firmware patch fixed it, btw) But, if it had been last year, I probably would have been gone one of the 2 weekend days, or not home as much, and probably wouldn't have noticed it.
When you reach the point because of gas and the economy that you're totally reliant on TV and Internet to entertain you, you notice when it goes off, even for a few seconds
But it is true-internet people are much more picky. Especially people who used to be in the business like me | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Dang.. I must the exception Ok.. I have had top rated WOW and it was so/so. It's CS reps were less then ok 99.9% of the time.
I've had Comcast too, off and on over the past few years. Have them now. They have been great in the CS department. So, why do you people rate them low based on price alone. VZW nickels/dimes you to death and no body is beating them up.
Ok.. I have Spring. Again, another bottom feeder. Had them for over 9 years. Have had excellent service. Just tonight, daughters LG Rumor screen died. Called Sprint CS, waited all of 30 seconds for help. Told them the issue, they switch ESN's (phones serial nr) to one that worked (had extra phone). No charges, did it in a few seconds, phone was up and working before I hung up. That's the kind of service I get. So like I said, I must be the exception because I think just like any big corp (I've had more issues with my credit cards then CC or Sprint), there are going to be issues.
Hearing other people talk about some of the top rated companies (VZ, WOW..) they must be talking to the WRONG people.  | |
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dlconkey
join:2003-01-19
Chicago, IL
clubs:
| Re: Dang.. I must the exception Well, as a user of (don't laugh!) Virgin mobile, I can change ESN's, phone numbers, swap fones all I want, without even using CS!
"PAYG" service does have it's advantages... 
You're not the exception!
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Dave, Chicago - Edgewater/Uptown, @ the lakefront | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI | Re: Dang.. I must the exception | |
| chrisbmoore
join:2003-08-28
Frederick, MD
| too big...... I've worked for large corporations and I've worked for small stores.....there is a big difference. In large corporations, there is a very small amount of authority given to reps and managers at the customer service level. Everything has to go through the hierarchy of going to the next guy up to get things done. It slows down the process so much that it causes the customer to suffer. It's not a matter of reps not WANTING to help the customer its a matter of them being given the responsibility to do so but with none of the authority. Training is an issue too because when you have so many employees its very hard to get a consistent message out across the board. With smaller companies, if you need something done you have one guy you go to plain and simple....not 50,000 others. It gets done quickly, very efficiently and the customer is satisfied. Smaller companies ARE much better at satisfying their customers. It's unfortunate but a proven fact. | |
| AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
| Customer Satisfaction at an all time HIGH! after 3 years of ShitService from Comcast, we finally got our problems fixed by their customer support! I don't see the problem here. Yes, they do suck, but earlier, they sucked even more. Seems like customer satisfaction should be going way...
oh wait. It's probably been going down because of the lady who was pissed and smashed up every computer in her local comcast trade in center, or the numerous stories of technicians who blew up people's Oven Ranges, or maybe that van race on the East Coast that severely injured a 3 year old...
nah. can't be!
"customer satisfaction". since the recession's in town, do you think the lack of low prices is causing any bad customer relations with comcast and it's customers?
--
Out with the old, in with the Antique!
***********
"Hey, have you heard the song... 'Bomb Iran?' *bomb, bomb, bomb, bomb, bomb, Ir...* n - never mind..." - John McCain | |
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buckingham
Buckingham Pa
join:2005-07-17
Buckingham, PA
2 edits | Comcast just lost me, too. Yea, they broke the camel's back in this past month with me and the new DirectTV service is being installed next weekend. When we eventually have FiOS available, I'll move to that. But I'm done with Comcast at this point.
Order a another HD box via the call center, confirm more than once with the agent that a) they would ship it in a few days, and b) that the only addition cost would be the monthly rental for the extra HD box. Never receive the unit. Call again after a week and a half, find out they never shipped the box and decide to pick up the unit at the local office. Get there and they try to give me a non-HDMI box after I specified quite clearly on both of my calls that I required that. They find an HDMI-equipped box in the back and after a few tries get it assigned to me. (Some kind of inventory control things between the back room and the front desk). Take the box home and plug it in. No authorization for any channels. None. Call the tech line...they can't fix it remotely after numerous tries. (Kudos to the tech for trying) Promise a tech the next day in one breath, but then find out the slot was filled while they were yapping. Wait two days for the tech. Tech does an excellent job. (Kudos to him) Of course, outside of HD Theater and "some" of the network material, the quality of the HD is not what I expect with my new equipment.
Then the bill comes. There is both an addition outlet charge (this after the agent confirmed more than once that there would only be a rental charge) and a nearly $30 charge for that technician visit to fix their low signal problem. No way to get the former mitigated; might get the service charge removed if they are feeling nice according to the CS agent.
That was the last straw. I'm certainly happy with the techs, both remote and live, but the rest of the business no longer interests me. They keep taking away content and expecting me to pay more for the new HD channels by buying a bundle that includes a million things we don't want or need. DirectTV is only $5 more per month for the first year with about, oh....30 more HD channels. Click... | |
| ELRefugee
join:2002-02-07
Scotts Valley, CA
·Comcast
| Satisfaction isn't just "customer service" I should preface this by saying we've been 110% satisfied with Comcast HSI so far. We went from paying $22/month for SBC DSL (1.5/384) to $33/month for Comcast HSI (stupid fast, often 20+Mbps/1K). But unfortunately their cable TV service is one of the finest examples of unqualified corporate greed we've ever come across.
Our last cable TV provider was Charter. For $55/month (their analog "standard cable" package) we got sports coverage of the L.A., S.F. and Oakland areas, we got Turner Classic Movies (no commercials), we got HGTV and NatGeo and the GSN and a half-dozen others we watched on a routine basis.
Meanwhile with the same analog "standard cable" package from Comcast, we get none of these channels. To get any of them we'd have to pay DOUBLE our current rate. A complete ripoff!
And that's not even the most irritating thing about Comcast. Yesterday we were watching a MLB game and, right in the middle of the game at 9PM, *POOF*. GONE. The screen cuts to Comcast's famous blue screen that tells customers they're SOL unless they have digital service.
Just outrageous, and hugely irritating. Either carry the damned game or don't carry it. | |
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hammett38383
@comcast.net
|  Death to Comcast
If I won the lottery I would write a commercial to mock their Big Old Expensive Phone Company ad, with my own jingle that would go.
The Worthless Yet Expensive Cable Company...
We charge more every month with our made up hidden fees...
If you ask them to explain the bill the line gets staticeee!
The absolutely scamming crooked Cable Company!!! | |
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