KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Well, if your customer service sucks. and you're ranked last
... might as well drive off the remaining hardcore customers you have.  |
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ydoucare
join:2003-03-12
Rensselaer, IN | ...
Now the only thing unique that Sprint offers from it's competitors is totally shit customer service. Congrats Sprint, keep digging that hole. |
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ftthz
If love can kill hate can also save
join:2005-10-17 | it was...
the only reason why I used sprint |
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v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY
 ·ViaTalk
 ·Verizon FIOS
 ·Sprint Mobile Broa..
| Slingbox and web browsing three nights/week do it for me
I have been a Sprint wireless broadband customer for one year now. Upon reading the rumors of this cap last week I fired up NetLimiter to see what my daily usage is for the three nights/week I am on the road using the Sprint service.
My average daily consumption, thanks to watching a Slingbox for two hours and some typical web browsing, comes in around 500 MB per day. Multiply that by a conservative 12 nights on the road every month and voila... limit exceeded.
Interestingly I chose Sprint due to Verizon's limits.
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whiteyonenh
join:2004-08-09
Keene, NH
clubs:
 ·RoadRunner Cable
| Cancelled with or without ETF?
What happens if someone joins, fully aware of the caps and takes a promotional data card. Then constantly goes over the caps. Do these customers get out ETF free, or is sprint going to try to kill you with an ETF too? Nice going sprint... while I may have SERO, and do tether with it from time to time, you have just shot yourself in the foot. I had considered replacing my home cable connection with a laptop connection card as I have just gotten a laptop, but with sprint introducing this new cap, I don't know where to turn.
Before anyone says to go to Clearwire/Xohm, that's not going to work, as I doubt that will be anywhere in my area very soon. I realistically have the choice of CDMA for data, as GSM service is extremely spotty, and theres not alot of "linksys" isp's where I go... :-/
Hrmm... Sprint Rev. A, Verizon Rev. A, or US Cellular 1X... nah... I give up... I'm staying with cable. |
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Indymike
join:2004-12-06
Indianapolis, IN
 ·Covad Communications
| No more from me...
In the past, i have always recommended Sprint to my customers as the best wireless service, because they didn't cap users. I've probably sent 10-20 people their way in the last year (we sell computers).
If this is true (and i don't see why not), i won't be sending anymore people their way. And why? Because i don't want my customers calling me to complain that Sprint cut them off.
BTW Sprint. You might want to re-look at your data and figure out how many people aren't using your service (and still paying for it because they might need it) and drop them from your stats. You might find that the 95% number drops dramatically when all those 0 usage people are not counted.
Idiots! |
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jjeffeory
join:2002-12-04
USA
| So much for...
people using this as their primary broadband at home...
I used Vz at home when I moved from one place to another, and it was "okay", but it was there when I needed it to pay bills. These companies don't realize that people want to do more than simply pay bills, get email, and browse the WWW. They want to stream video, audio, etc... They don't want to be forced to use a proprietary services for this crap. This all sounds like these companies are trying to get people to use their "preferred" services for something barely above the most basic services... **sigh** What kind of issue does that sound like?
So much for my switch back to them... ( I've had everyone... They all really do suck!) |
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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
·Comcast
| reply to KrK
Re: Well, if your customer service sucks. and you're ranked last
The real "statistical freak" is the user that switches just because they are unsatisfied, unwilling to make a (usually minimal) sacrifice.
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Computer Repair & Networking Services
»MemphisPCGuy.com |
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patcat88
join:2002-04-05
Jamaica, NY | end of sprint
Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. |
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BF69
join:2004-07-28
Camden, TN
| said by patcat88  :Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. Yep how do these companies promotes shit like watching TV on your phone then put in a 5GB cap. And as long as thier cap is the same as at&t and Verzion no reason to switch or stay with Sprint. At least if their cap was 10 GB it'd still be low but they would have SOME advantage. Stupid Sprint. |
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jmirabella
Joe Mirabella
Premium,VIP
join:2003-10-20
Lanham, MD
clubs:
·Sprint Mobile Broa..
·VoicePulse
| casual use..
on the road in a boston hotel, wifi is terribly slow, so I pop in my sprint card..
just over an hour and a half.. nothing but basic surfing and a 5 minute video chat.. I also used about 750mb on the acela on the way up here..
5gb is not enough.. |
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jjeffeory
join:2002-12-04
USA
1 edit | And another thing....
What's the point of charging $60 a month for "casual" use? If I'm paying that much for a secondary connection, I want to be able to use it every day, or be able to do whatever I want to do on it WHEN I decide to use it. Sprint really blew this... I just can't believe it. Oh well.... |
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AllenHarkleroad
@frontiernet.net
| Sprint is bad
Sprint overcharged my small (US) company for over $50,000.00. We caught them doing it and now they refuse to refund the over-payments. You can read the full story at »www.sprint-really-sucks.com
I also wrote an open letter to Dan Hesse the Chairman and CEO of Sprint Nextel. It is a good read so please consider reading the letter.
»www.sprint-really-sucks.com/open···sse.aspx |
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davoice
join:2000-08-12
Saxapahaw, NC
·Comporium
| No real fix for hardcore abuse... just a money grab
For hardcore users, it won't be an issue. They'll just buy 2 cards and swap the every month. Thus avoiding the 2 consecutive month limit. Bazillion gigs one month. Zero the next.
All they did here is basically double the effective cost of their service.
}Davoice |
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Maggs
Premium
join:2002-11-29
Woodside, NY
·RCN CABLE
| reply to jmirabella
Re: casual use..
If you have a business account with Sprint they shouldn't care how much you use, since there costs are relatively fixed. Sprint was a PITA when I had them for voice service, and I switched to T-Mobile, been great ever since. No dropped calls, and call quality is amazing.
They should give everyone a 100 GB cap. If you use over that you should pay more.
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NIL ILLEGITIMUS CARBORUNDUM! |
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Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | reply to jjeffeory
Even though I dont use the service. No way 5GB/month will be enough for my needs. If this was the only option to be available. |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Competition Not Working
If company A makes a move to restrict service and the others follow how is that competition.
Seems more like competition to rape customers more.
If they would employ network QOS they could ensure customer experience and fully utilize network resources. Now they'll just have idling t1's because they drove customers to wifi.
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Mac Chatter
»www.macchatter.net |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to MemphisPCGuy
Re: Well, if your customer service sucks. and you're ranked last
Assuming they have 50 million subs (including Nextel and MNVO) that would mean 250,000 customers would be affected.
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Canada = Hollywood North |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to NOCMan
Re: Competition Not Working
Closer to collusion than competition.
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Canada = Hollywood North |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| I don't understand.
In all reality, the cap is probably enough for most users...99.5 if you believe Sprint's own numbers.
If 99.5% of Sprint's customers aren't impacted by the new cap, why put the cap in place to begin with? Tolerate the .5% and keep the competitive edge...especially since they so desperately need one.
Besides, the .5% of the troublemakers are probably doing more good than harm to Sprint by serving as product evangelists.
What a bone-headed move!
And now, even if Sprint reverses course and goes back to a cap-free model, first, they've already taken the PR hit...second, they would probably encourage a lot many more people to use their connection freely and exceed the 5GB, when previously they weren't.
Sprint has been making a lot of right moves lately...I struggle to see how this one benefits them.
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»www.DumbLogic.com |
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