 | | No fan for comcast I am no fan of comcast. But the mainstream media has a way of taking stories to the nth degree of stupidity. | |
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 | | | Re: No fan for comcast No, people feel like they're paying for fillet mignon while getting chuck.
People are going to be unsatisfied when they feel like they're being raped each month paying the bill. | |
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| |  ChucklesPremium
join:2006-03-04
Saint Paul, MN | Re: No fan for comcast I don't think rape is voluntary. | |
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| | | | | Re: No fan for comcast not voluntary for me - it's comcast or no broadband where I live. | |
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| | | | ChucklesPremium
join:2006-03-04
Saint Paul, MN | Re: No fan for comcast They made you get broadbrand?  | |
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| | | | | Reviews:
 ·Armstrong Zoom ..
| Re: No fan for comcast That statement is self-indulgent.
Broadband is required as much if not more than a phone anymore. I use the internet far more than I use my phone (which goes over my internet connection anyway).
So if there is one choice, the monopoly is raping its people.
Government needs to clean up and just do like they did the phone and get-er-done. | |
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| | | | | | ChucklesPremium
join:2006-03-04
Saint Paul, MN | Re: No fan for comcast It's an ologopoly not a monopoly. | |
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| | | | | | | | | Re: No fan for comcast said by Chuckles:It's an ologopoly not a monopoly. For some people, it is a monopoly. They don't have any provider choice.
Stop being a dick. | |
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| | | | | | | |  N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Re: No fan for comcast A spotted dick???? | |
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| | | | | | |  DogfatherPremium
join:2007-12-26
Laguna Hills, CA | Not everywhere...that is unless you can prove that every customer who can get cable HSI can get DSL, WISP or some other equivalent service. | |
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| | | | | Reviews:
 ·Verizon FiOS
| said by Chuckles:They made you get broadbrand? yes, they did. held a gun to my head and made me sign. | |
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| | | | | |  FiLPremium
join:2005-08-16
Silver Spring, MD | Re: No fan for comcast I was hit wit the same shtick. | |
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| | |
1 edit | said by Chuckles:I don't think rape is voluntary. While maybe not voluntary it's still a form of abuse. I call it battered cable syndrome. I don't want to be with it, I bitch about it on a daily basis, but just like a battered woman I keep going back because I have nobody else. BTW: My name is Andrew and my abuser is called Charter Communications.
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dream your dreams with open eyes and make them come true... | |
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| | | |  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1
 ·Clear Wireless
| Re: No fan for comcast said by ToxicDrew:said by Chuckles:I don't think rape is voluntary. My name is Andrew and my abuser is called Charter Communications. Hi Andrew!!!
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The weekend is here, grab a can of beer! | |
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| |  old_dawg"I Know Noting..."
join:2001-09-22
Westminster, MD | said by ninjatutle:No, people feel like they're paying for fillet mignon while getting chuck. Mmmmm, steak ! 
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"Our network engineers are aware of the problem..." | |
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| |  tc1uscg
join:2005-03-09
Saint Clair Shores, MI | said by ninjatutle:No, people feel like they're paying for fillet mignon while getting chuck. People are going to be unsatisfied when they feel like they're being raped each month paying the bill. Your wrong.. That doesn't stop people from signing up with Verizon's wireless service so why do you expect it to be different for CC? | |
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| | | said by firewire9999:I am no fan of comcast. But the mainstream media has a way of taking stories to the nth degree of stupidity. Totally agree. It's no secret this site loves the telcos. | |
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| | DogfatherPremium
join:2007-12-26
Laguna Hills, CA
1 edit | Re: No fan for comcast Bull. Karl has run plenty of Verizon techs break this or that during FiOS installs stories. He also ran plenty of line sharing and Bell blackmail stories along with telco statewide franchise scheming stories.
And when he runs those, you have all the telco fanboys crying he loves cable.
You remember only what you choose to remember. | |
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| | Reviews:
·Verizon FiOS
| said by obviousjoe :
... It's no secret this site loves the telcos.
hahahahaha.
that's the funniest thing I've seen all day. If anything, I would say this site hates telcos worse than the cablecos.
I hate them both equally. | |
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| |  HFB1217The WizardPremium,ExMod 2000-01
join:2000-06-26
Camelot
kudos:1
1 edit | obviousjoe
How about Being a real person on this site as an anon how do we know you are not another shill for one of the companies.
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****aka The WIZARD **** A Founding member Seti BBR Team Starfire**** | |
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| |  KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | said by obviousjoe :
Totally agree. It's no secret this site loves the telcos. ROFL | |
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| | | | | Re: No fan for comcast This site is the biggest pessimist site in the world. They hate everything and are communist | |
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| | | | KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Re: No fan for comcast So say the right wing-nuts, anyway. In fact, disagree with them about Corporations being next to God and that makes you a communist, everytime.... | |
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| | | | | | said by ninjatutle:This site is the biggest pessimist site in the world. They hate everything and are communist dslreports.com isn't Communist!. It's not nearly that bad. It's Socialist! | |
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| | | | |  fatnesssubtleJanitor
join:2000-11-17
fishing
kudos:13 | Re: No fan for comcast Or Methodist!
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rileyjam514There You Go Again...
join:2005-06-26
Kearny, NJ | Only puppies and demons? What about when they save us from the Borg, and the Daleks? What will you say then, Karl?? HMMM????
WHAT SAY YOU?? SPEAK! | |
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| | | Re: Only puppies and demons? Sshhhh ! Do not upset the Borg! They could be liste-RESISTANCE IS FUTILE | |
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 hopeflickerCapitalism breeds greedPremium
join:2003-04-03
Long Beach, CA
kudos:1 | CS Customer service has always been crappy with cable companies. And yes, even way back when they were not so big.
--
Religion does three things quite effectively: Divides people, Controls people, Deludes people. | |
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| Reviews:
·WOW Internet and..
| Re: CS Mostly it depends on who your rep is at the time and how many times they've been bitched at for keeping the customer on the phone to log and not making their quota time. Those are the ones that will tell you anything just to get you off the phone.
All call centers have the time quotas. Usually maybe 5 to 10 minutes at the most and a certain amount of time for each hold. Depending on the company depends on if they're allowed to put the customer on hold. | |
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| |  NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI
 ·Site5.com
·Comcast
 ·Callcentric
| Re: CS said by hottboiinnc:Mostly it depends on who your rep is at the time and how many times they've been bitched at for keeping the customer on the phone to log and not making their quota time. Those are the ones that will tell you anything just to get you off the phone. All call centers have the time quotas. Usually maybe 5 to 10 minutes at the most and a certain amount of time for each hold. Depending on the company depends on if they're allowed to put the customer on hold. Still, a bad rep gives a bad impression on the company which makes the results look bad in the end. | |
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| | | Reviews:
 ·DSL EXTREME
| Re: CS My favorite part is being able to call Comcast 24/7 for anything EXCEPT canceling their service. Then they make you call "during business hours", and run a really long queue with bad hold times. And they have the gall to call it their "customer retention" department. If they wanted to really retain customers that were leaving, they would man that line 24/7 with short hold times, and really try to make people happy again.
Lucky for me AT&T just laid fiber to a local RT, so I'm now getting my 6MB for 1/2 the price, and none of the streaming/filtering/bursty download/high ping time garbage that meant my effective Comcastic experience was often worse than my 1.5MB DSL 'backup' line.
Now, if I could only reach an operator, uh, retention specialist to cancel the service... | |
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| |  CapinPetePremium
join:2002-12-23
West Palm Beach, FL | said by hottboiinnc:Mostly it depends on who your rep is at the time and how many times they've been bitched at for keeping the customer on the phone to log and not making their quota time. Those are the ones that will tell you anything just to get you off the phone. All call centers have the time quotas. Usually maybe 5 to 10 minutes at the most and a certain amount of time for each hold. Depending on the company depends on if they're allowed to put the customer on hold. I used to work at a call center. It's true that you have to meet "average handle times" but it's exactly that, an average. Say, the average handle time is 10 minutes. If you spend 5 minutes on one call and 15 minutes on another, you have still met your goal.
I always felt like I was taking too long on the phone but my call times were spot on. This was probably because I knew what I was doing and didn't have to put people "on hold" to "research" things. I worked for a 3rd party and the account I was on was Compaq. I had people in my training class who didn't even know what an MP3 was!? I suspect these peoples average handle time for a call was much greater than the goal.
As long as these companies hire unqualified people to do tech support, billing, etc customer service ratings will never go up. To this day I am still bewildered as to how someone who didn't know what an MP3 was could have been hired to provide computer technical support over the telephone. | |
|
 en102Canadian, eh?
join:2001-01-26
Valencia, CA
1 edit | Commiecast Was the only company that wouldn't sell me 'broadcast basic' TV as they claimed that the package wasn't available for my zip code. They wanted me to purchase a +$50 package or go digital.
Not to mention that they wanted a $100 install fee and ship the equiment to me by FedEx and pay for it (shipping+handling).
TWC had free install and a couple of months of free service.
I would have had to pay extra to get Newsworld International (part of basic service on TWC and DTV). What a joke.
Don't forget who's employees were caught sleeping on the job
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Canada = Hollywood North | |
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| | Yawnnnnnnnn Oh yea, another anti-comcast story. I know this isn't the case but it seems like were in a "pat our self on the back" and anti-comcast story loop.
Oh and for goodness sakes enough of the wrinkly turtle neck old lady. | |
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|
See 22 replies to this post |
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| | Only #2? I have been a comcast customer for many years, and here is what I got.
1. Billed for Modem, after I turned the Modem Back in at a local office. Reason, record was not properly entered into the computer. It was entered as returned just not properly.
2. Two years ago, no grond on their entry destroyed all my connected equipment. TVs, CableBox, Cable Modem Router and Network adapters. Comcast reply, Not our fault, your service calls were handled by a contractor, and no you do not need to know who. Also Billed for service call and for "vandelized" cableboxes, but reversed after complaints.
3. Hostility and false infomration when I canceled high speed internet service becaue of #1 above.
Yea, there proplems are entirely due to a vast media conspiracy, poor pitiful comcast.
3. | |
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| | Media My A*%!! The media is no way responsible.
Explain this:
"Without mentioning particular incidents, Germano raised the idea that isolated events that blow up into media storms can cloud people's perception of a company. Still, he acknowledged that Comcast needs to improve the experience of its 24.1 million customers."
"Germano said Comcast takes an average of 1 million customer calls a day and is working to keep up."
Do the math.
24 Million Customers
1 Million customer calls a day!
You can't blame the media for 1 out of every 24 customers calling in a day because of some kind of issue!!!!!!!!!!!! | |
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| en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Media My A*%!! Not that I like Comcast... but I suspect that many of the calls are repeat callers that didn't get the issue resolved the first time. I.e. If I had a service appointment (missed) or billing issues, I may have many calls in on one day.
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Canada = Hollywood North | |
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| | | | Re: Media My A*%!! Over the last 2 years I have had Comcast, Vonage, DirecTv, PG&E, Waste Management, Local paper delivery, ETC.
I have made an average of less then 2 calls total to everyone except comcast.
I have had to call them At least 40 times for service issue's! Not billing. They are upgrading in my area for the last year. My Internet has been out over 50 times.
Some outages but most due to scheduled outages. They made no contact, no voice mail, no flyer, nothing. I have to call in every time to figure out that they, "know about the problem and have there technicians working on it"
How about a little communication? Maybe they wouldn't have to answer 1,000,000 customer calls a day. Maybe schedule outages for overnight instead of the middle of the afternoon when the most customers would be effected?
Poorly managed from the top down!!! | |
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| | w1zard
join:2001-12-22
Paradise, PA | If even half of the calls are repetitive (which is just another example of bad service, the complaint should be addressed in one call) that is still terrible. If one in 12 of my service calls required a return trip, I wouldnt have a job. | |
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|  Ebolla
join:2005-09-28
Dracut, MA | 1million calls a day does not mean 1 million complaints a day. Some would be disconnections, whether moving, changing providers, customer now deceased. Other calls are going to be installs, or billing inquiries. And there are alot of repeat callers. I have seen people with notations from 15-20 reps within a single day. And no those aren't complaints some are the lonely 85year olds who have no family and cant remember to keep tv on channel 3. Yes there will be complaints in those calls but not all of them are bad experiences. | |
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1 edit | Jeez. I have accounts with Time Warner and Sprint...lucky me.
edit: After reading the article I am lucky enough to have an account with Crapital One too! | |
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 IT GuyOw, My BallsPremium
join:2004-07-29
Las Cruces, NM | Comcast Word... | |
|
 Weasel
join:2001-12-18
Lombard, IL | Yeah, it's the media ... If anyone asks me about Comcast’s Customer Service I tell them it sucks.
Not because of any media report, but because of what I’ve personally had to deal with.
I really have no complaints about the service when things are working, but trying to get something fixed is a joke.
The worst was when I was told the tech was just finishing at the call scheduled prior to mine and would be on his way in a few minutes. I waited ON MY FRONT PORCH for 30 minutes. Nobody showed. When I called back I was told “That call’s been closed. He said it was fixed”. Lying scum. | |
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| | Devil's Advocate, sort of.. Rather than specifically defend Comcast, I'd prefer to generalize. Having worked in a call center support environment for over 10 years as both a front line rep and a supervisor, I can vouch for the fact that there are many times where minor incidents get blown way out of proportion by customers. This gets exponentially worse when those few isolated incidents are seized upon by the media. Customers in general expect 100% uptime and rarely can fathom when something on their computer or something out of an ISP's control like a construction team cutting a fiber-optic cable causes an interruption in their service. Also those very few who have had the worst issues tend to tell anyone who will listen whereas happy customers generally don't spread their positive experiences at nearly the same level. Given this reality, it can be very hard for any company to overcome perceived overall negative service quality. | |
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|  baddPremium
join:2001-10-04
De Queen, AR
kudos:1 | Re: Devil's Advocate, sort of.. All I can say is that if Comcast took number one in poor customer service then they sure as H**L didn't survey Windstream customers. | |
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| | | said by ph03n1x:[...]there are many times where minor incidents get blown way out of proportion by customers. This gets exponentially worse when those few isolated incidents are seized upon by the media. Customers in general expect 100% uptime and rarely can fathom when something on their computer or something out of an ISP's control like a construction team cutting a fiber-optic cable causes an interruption in their service. Also those very few who have had the worst issues tend to tell anyone who will listen whereas happy customers generally don't spread their positive experiences at nearly the same level. Given this reality, it can be very hard for any company to overcome perceived overall negative service quality. Boo freakin' hoo. My heart just bleeds for the alleged few bad complaints that get blown out of proportion. That isn't the case at all here, buddy. Take off the rose colored glasses. It takes a fsck up of colossal proportion to get the rep Comcrap currently possesses. | |
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| KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK Reviews:
·AT&T DSL Service
| You are 100% correct--- however all companies that deal with the public deal with this.
So, if Comcast is rated at the bottom, that means they handle it poorly, or have worse customer service then average.
It's certainly true that people are quick to complain and gripe and try and get something for free, and quiet as mice when all goes well.
Having said that, the more silence you hear = the better job you're doing on customer support. Some people are simply not satisfiable, but every company has those...
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
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| | Comcast deletes email with NO notifications nor bounces I've been blogging [ not that anyone actually reads my blog ] about Comcast's deleting emails without sending bounces nor notifications to their customers for awhile now.
»www.bleepingcomputer.com/blogs/m···try=1287
Their email 'screening' is based on the Sender's email address. They do not bother checking the headers for the actual IP address of suspected spam , they do a reverse lookup of email addys and then block what they perceive as the IP addy. How dumb is that ?
If I sent spams to Comcast customers using georgebush@whitehouse.gov, they'd block any emails from that address, and just delete them. [actually, that might not be a bad idea] No notification to the Sender nor the recipient.
IF I had a choice of broadband carriers [ sorry, AT&T is even worse in the area I live ], I'd switch in a New Yawk minute. | |
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| | re:Comcast's Poor Customer Service Is The Media's Fault All of you complainers and haters are unbelievable...go start your own broadband cable company and see if you can do it better. I've had Comcast for YEARS and never had a single problem. Broadband service still blows dsl away, and the phone is cheaper and more reliable than anything Embarq can offer. If you are unhappy with your service...drop it, no one is forcing you to keep Comcast. You'd rather complain than do something about it. | |
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| KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Re: re:Comcast's Poor Customer Service Is The Media's Fault Complaining *is* doing something about it. Companies love it when they can shaft people for $$$ and people just shut up and take it. | |
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| Reviews:
·Shaw
| said by Regis89 :
All of you complainers and haters are unbelievable...go start your own broadband cable company and see if you can do it better. I've had Comcast for YEARS and never had a single problem. Broadband service still blows dsl away, and the phone is cheaper and more reliable than anything Embarq can offer. If you are unhappy with your service...drop it, no one is forcing you to keep Comcast. You'd rather complain than do something about it.
I used to be a Comcast TSI Rep and your the luckiest customer ever of Comcast, better buy a lottery ticket now.
BTW People in the call center I worked at in your neighbors to the north which had plenty of east indians, our call time requirements were 600 to 750 seconds.
Oh and the best call I ever had, was the one lady who called while owing comcast $500+ dollars in past due amounts and tried to convince me to rehookup her service, and then flipped out and hung up. The kicker is, that the Comcast routing system tries to route a call to the same agent that previously took the call if he/she is available. Well she called back 30 seconds later and got me again, her words were to someone in her house, "OMG, I got him again, that XXXhole.", so loud my cubicle buddies who heard parts of the first conversation broke out into hysterical laughter........ | |
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 Titus PulloI came, I saw, I slept
join:2004-06-26
kudos:1 | Meh I give them an A++ for billing, though  Never misses a beat; always up and on time, always going up. Can't beat it with a stick.
-- | |
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| | comcast just really sucks...technical support, customer service, customer experience just really suck...a very expensive suck
the prospect for any comcast service improvement is grim to non-existent...they'll just charge more for the suck | |
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DogfatherPremium
join:2007-12-26
Laguna Hills, CA
2 edits | Comcast's bad press is only Comcast's fault That's what happens when you endlessly raise prices, charge massive bundling penalties, engage in predatory pricing, have phantom caps, traffic shape and all the other crap they do. When they took over for ATTB here, video prices went up over 33% and for non-CATV subs, HSI prices also went up 33%. After trading to TWC, our local prices drop substantially and service improved.
Roberts can shove his low mileage lease BMW service straight up his ass. Comcast sucks and they deserve the abysmal service rankings they get. | |
|
 trent7
join:2005-11-28
Philadelphia, PA | Good laugh Some of the comments are hilarious. You guys cooled my anger as I sit here with no Internet, TV or Phone because my signals crapped out completely in 48 hours, and nothing works anymore. Pretty much sums up the Comcastic experience!
Only thing keeping me in touch with the modern world is a slow public WIFI network that I get to use more often than I'd want, thanks to Comcast's reliability.
But even with my high level of dissatisfaction I must give some credit to some of their Customer Support staff. I've never had a CS that was as bad as some have described on these forums. If I get a clueless CS I usually try to end the call as fast as possible and call back a while later. Technicians have also been pretty good, on time and done with the job pretty quickly.
IT'S JUST THAT THE DAMN SERVICE IS SO DAMN UNRELIABLE!!! It seems that there is an issue about once a week or every other week! They don't need 15,000 more customer support ... they need 15,000 on the ground servicing their network and making sure things are running as they should ALL THE TIME!!! Some people actually rely on their connection for their work and income! | |
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ebubman
join:2002-01-17
Mechanicsburg, PA | customer service is generally rotten unfortunately, in most industries, mediocre customer service is the norm. comcast hardly has a lock on this. typically though, when comcast wants your opinion, they will give it to you. bub | |
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Nice