pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
|  What Problem?
quote:
Many customers in New England are switching over to Comcast because of discontent with the new FairPoint network.
Seems like the problem is solving itself.
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| said by pnh102  : quote:
Many customers in New England are switching over to Comcast because of discontent with the new FairPoint network.
Seems like the problem is solving itself. Not sure where the "Many are switching to Comcast" quote comes from. The story mentions 2 and no more mention at all of any other switching: »www.nashuatelegraph.com/apps/pbc···/-1/news
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My BLOG .. .. Internet News .. .. My Web Page |
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
 ·Hollis Hosting
 ·Verizon Online DSL
·Fairpoint Communic..
| Positive so far
We do not use automatic bank withdrawal so have not been affected by the switchover to FairPoint.
Phones service has been unaffected other then the name on the bill. DSL has improved. FairPoint will no longer be charging a tax recovery fee, whatever that was and I was able to upgrade DSL speed something I was not able to do as a Verizon customer.
One has to assume there will be conversion problems. Hopefully FairPoint will be able to quickly resolve them and make good on their promises to VT/NH/ME regulators.
/tom |
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VZ FiOS
@myvzw.com
| reply to pnh102
Re: What Problem?
said by pnh102 : quote:
Many customers in New England are switching over to Comcast because of discontent with the new FairPoint network.
Seems like the problem is solving itself. Or that might just open up a whole new can of worms... |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | OMG
3 customers voiced concerns. STOP THE SALE! Go back to Verizon. They were perfect. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to VZ FiOS
Re: What Problem?
Especially given Comcast has lower customer satisfaction ratings than the IRS. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to Pathfinder
Re: OMG
said by Pathfinder :3 customers voiced concerns. STOP THE SALE! Go back to Verizon. They were perfect. The story says 30 complaints and the 3 mentioned were the SERIOUS ones(LOL). But 3 or 30 - it doesn't matter because that is insignificant. Except to some crusading newspaper editor looking to drum up a problem that isn't there.
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My BLOG .. .. Internet News .. .. My Web Page |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | Show me a company who doesn't get complaints
As if Verizon was a gem of customer service. Comcast? Oh yeah, the cable company who has lower customer service ratings than the Internal Revenue Service.
Every company gets complaints, especially during a major transition. Adelphia/Time Warner in LA ring a bell?
This is hardly surprising and happens to even the largest companies. |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL | reply to TKJunkMail
Re: OMG
If it's 30, then we're talking a significant population of Maine.  |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to TKJunkMail
your right...the sampling here was bad. And that would be a newspapers motive too; however, I don't think there were too many people that thought Fairpoint would decent job during this transition. This reminds me of the K-Mart taking over of Sears...everyones waiting for that final gurgle sound before the toilet flushes!
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Next on Maury Povich's "Wheel-O-Dad", Katrina chooses between 80 potential fathers! |
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mark470
eh?
Premium
join:2002-01-09
Hooksett, NH
·Comcast
| service is broken
oh and yesterdays failure that resulted in any call not working.
MANCHESTER – For about 90 minutes this afternoon, residents in southeastern New Hampshire found it tough to make a telephone connection from a landline.
The disrupted telephone service was caused by malfunctioning switching equipment, more specifically a circuit pack in Manchester, according to FairPoint Communications spokesman Jill Wurm.
She said it resulted in some telephone calls from Concord to Salem not being processed. “Some calls were going through and some were not,” she said.
From about 1:30-3 p.m., callers using a landline heard a quick busy signal. And when they tried to use their cell phones, getting a connection was hit-or-miss, with callers oftentimes hearing a recorded message informing them their calls could not go through at that time.
Wurm did not know how many customers’ calls were affected.
She said there was “some impact on E911″ but said a backup system was in place.
Bruce Cheney, director of state Emergency Services, said the agency could receive 911 calls but could not directly transfer calls to local dispatchers. Instead, a backup system had to be used causing a delay in routing the calls to the local emergency agency, he said.
The city of Rochester and other towns and cities in Rockingham County were affected, Cheney said, and a problems also were encountered in Keene.
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my heart belongs to a canadian, she is the best. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to Dogfather
Re: What Problem?
said by Dogfather :Especially given Comcast has lower customer satisfaction ratings than the IRS. Kinda funny considering how brutally effective the IRS is at doing what it does.
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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HEDP
join:2008-04-27
Miami, FL
| ...
When companies transition, those transitions are very rocky with billing issues, customer service not having a clue about what they are doing or how to do it, temporary plans in place with nothing yet written on paper so pretty much is a wild goose chase.
Hmmm reminds me of Sprint, but they have resolved most issues already, the transition made the company lose over 1 million customers because of it. I can see that same trend with Fairpoint if the problems are not resolved in a timely manner. |
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hawk82
join:2001-04-26
Oakland, ME
·Verizon Online DSL
·RoadRunner Cable
1 edit | Too soon to judge....
To me, I think it is too soon to judge how good Fairpoint will be, even if you are a new customer. Gotta give them time to see what happens. As a CLEC DSL/Voice install technician, I like how the FP techs are properly labeling circuits from every install I've done here in the last couple of months, whereas like 2 to 3 months ago, it was touch and go whether the VZ techs cared enough to label a circuit when they installed it. As for my DSL, well I'm still technicially on the VZ network, which has not changed in speed/performance. Price has not changed. My billing was migrated over to FP painlessly (I pay via cc). We'll see.
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hawk82[at]nailbat[dot]com
IT Consultant
Yes, I use pico... laugh all you want.... |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to pnh102
Re: What Problem?
Considering the tax gap is estimated to be $290 billion, I would hardly call the IRS effective. |
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soothsayer15
join:2002-03-01
Irving, TX
| reply to hawk82
Re: Too soon to judge....
said by hawk82 :To me, I think it is too soon to judge how good Fairpoint will be, even if you are a new customer. Gotta give them time to see what happens. As a CLEC DSL/Voice install technician, I like how the FP techs are properly labeling circuits from every install I've done here in the last couple of months, whereas like 2 to 3 months ago, it was touch and go whether the VZ techs cared enough to label a circuit when they installed it. As for my DSL, well I'm still technicially on the VZ network, which has not changed in speed/performance. Price has not changed. My billing was migrated over to FP painlessly (I pay via cc). We'll see. You're kidding right? You think Fairpoint fired all the VZ tech and replaced them? They techs that were there before are probably still there now. The union signed a contract with Fairpoint in the transition. It's your bias that lets you notice the "improvement". |
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mjcrocket
Mjc
join:2000-12-02
Abingdon, MD
| reply to hawk82
said by hawk82 :My billing was migrated over to FP painlessly (I pay via cc). Billing is still being handled by Verizon. All that has changed is the stationary the bills are printed on. The FP billing center in Lewiston will not be operational until later this fall.
»www.fiscsolutions.com/news/2008_···0708.php
»www.sunjournal.com/story/260389-···irPoint/ |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | if it changes. VZ actually has an option that they will DO THE BILLING for other companies. It's listed in their Wholesale Products Page |
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TadgSoderstrom
@bellsouth.net
|  reply to pnh102
Re: What Problem?
The whole report is completely ludicrous, implying that Fairpoint is somehow worse than Verizon. Let's consider a few facts rather than anecdotal reports:
1. The systems Fairpoint are using to manage the network, customer services, and billing are still the same systems Verizon was using. In fact, Fairpoint is "renting" the use of those systems until after the November cut-over, as publicised in many news articles recently.
2. As of this moment, the vast majority of Fairpoint employees supporting this region are the SAME employees who transferred over from Verizon. As someone pointed out, the unions have signed deals, and many management folks came over from Verizon as well... Some Verizon departments that supported this network are located outside of that region, and they STILL support this area according to reports.
Same systems... Same people... The biggest difference seems to be the senior level management which is located in Charlotte, NC. These people have big ideas, and haven't had much room to develop those ideas yet. I say, give 'em a chance...
Tadg |
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panda
Visualize Whirled Peas
join:2000-01-08
Danvers, MA
| reply to jester121
Re: OMG
said by jester121 :If it's 30, then we're talking a significant population of Maine. And, they are all members of the same family. |
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