Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs: | Early termination fee?
Since when does Verizon have early termination fees on DSL? |
|
majortom1029
join:2006-10-19
Lindenhurst, NY
| hmm
This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon.
They need to get their customer service worked out. I am probably not the only one with this reason. |
|
jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC | reply to Camelot One
Re: Early termination fee?
I thought most DSL providers had ETF's unless you provide your own modem, and specifically ask for no contract.
--
Best of luck
"Do, or Do not, there is no try!" Yoda
|
|
june8
join:2007-03-16
Clarksburg, WV | reply to Camelot One
There is an etf if you are in a contract and you cancel completely but there is no etf if you just downgrade back in to the basic speed. |
|
DaMaGeINC
The Lan Man
Premium
join:2002-06-08
Greenville, SC
clubs:
1 edit | reply to majortom1029
Re: hmm
Pretty stupid reason for not getting a superior service. You only hear about the bad on sites like this. They are isolated incidents, and in all likely-hood, you will have perfect service from Vz. |
|
highhatsize
Norm, The Enourmous Basset
Premium
join:2001-02-08
San Francisco, CA
 ·SONIC.NET
| Seppuku - No mercy beheading
This is a copy of my last suggestion for a solution to problems with Verizon. It is the sovereign anodyne.
"Seppuku - No mercy beheading
I have been a customer of Verizon cell phone since 2000. Without going into detail of my experience with them, let me say that. . . for true justice to prevail I believe the CEOs and Marketing Directors of Verizon, AT&T & Sprint should all be required to disembowel themselves ritualistically in a manner that leaves them conscious and suffering horribly for at least an hour. No friend should be permitted to chop of their heads.
One can but hope that this object lesson would change the customer service practices of their successors."
--
Cordially,
SANFRANSON |
|
ninjatutle
Premium
join:2006-01-02
San Ramon, CA
1 edit | I'm not a samurai but ain't seppuku when one cuts one's own stomach? Whats the beheading for? |
|
sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs: | reply to june8
Re: Early termination fee?
Yes, but what happened to the 30 day grace period? Or was it already up by the time he noticed? Hmmm. |
|
elios
join:2005-11-15
Springfield, MO
 ·Mediacom
| reply to ninjatutle
Re: Seppuku - No mercy beheading
said by ninjatutle  :I'm not a samurai but ain't seppuku when one cuts one's own stomach? Whats the beheading for? its both
one does your bit first and then generally has a servant finish the job be for you die slowly |
|
NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| reply to majortom1029
Re: hmm
said by majortom1029 :This is the one reason why i refuse to go to fios. Id rather have service problems (well i havent had any major ones but i am going with lowqest common denominator) with cablevision then billing problems with verizon. They need to get their customer service worked out. I am probably not the only one with this reason. Do you realize how really stupid that sounds? |
|
Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | They did it....
Give the man the speeds you upgraded him too, for the price he should have been paying in thee first place. Sounds reasonable no? |
|
meh37
@verizon.net
| reply to majortom1029
Re: hmm
Libshitz happens. (with all apologies to Dr. Libshitz) Anything you do with Verizon or any other corporation will be affected by the "IT happens" factor, though usually it's limited to the atypical/unusual (or, sometimes, the clueless CSR). You shouldn't let fear of failure (in this case, Verizon's) prevent you from going with something better. FiOS is great--the techs typically do a great job. But, of course, sometimes "IT happens". |
|
m60521
join:2001-12-28
Hinsdale, IL | It Happens!
It always amazes me that the error always happens to the company's benefit.
Oops. |
|
ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to elios
Re: Seppuku - No mercy beheading
Someone has been watching Last Samurai one too many times. They don't do this anymore. They usually will jump off buildings, hang themselves or gas themselves. |
|
RoundTuit
join:2001-12-28
Columbia, MD
| Not Accidental
I recently ordered a 4-way bundle (wireless, phone, FIOS internet & TV), and when the phone service was finally activated I discovered that they added several services I did not request. I am certain this was not accidental and that the sales rep added the additional services hoping I would not notice, and if I did, hoping I would let it slide, and if I did attempt to get this corrected that I would not be able to survive the Verizon customer service gauntlet and would eventually give up. I have a son-in-law that works in an AT&T call center and they are constantly under pressure to increase sales, and this is one way. I am sure Verizon is no different.
What puzzles me is that with all the money Verizon is burning through to build out their fiber network they would make it easy for new customers to order service. Not the case. I have been keeping a log of my Verizon customer service interactions and so far I am up to 11 entries over a 3 week period, and all I have to show so far is phone service with calling features I did not order, and missing features I did order. I hate to think what is in store for the future, particularly when it comes to installing cable cards in my three TiVo's. |
|
jarthur31
join:2006-04-14
Carlsbad, NM | reply to majortom1029
Re: hmm
I'd rather have the CS brainfarts and FIOS than my current service. I'm ok with my d/l speed currently but the up has much to be desired. |
|
moonpuppy
join:2000-08-21
Glen Burnie, MD | IDIOTS!!!
If this keeps up, then they will get something they do not want...increased government regulations.
Keep making stupid mistakes like this and watch people start calling their respective AGs and local news consumer reporters. |
|
odreian615
join:2006-01-18
Chicago, IL | reply to RoundTuit
Re: Not Accidental
They will blame Tivo and Tivo will blame them |
|
Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | reply to moonpuppy
lmao
Good thing Verizon dont offer dsl here.  |
|
moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| said by Lowtarget :Good thing Verizon dont offer dsl here. It would not just affect Verizon but the industry as a whole from Comcast to Time-Warner. From Quest to Verizon, the rules will come around that will make everyone's life harder. |
|
