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Comments on news posted 2008-09-05 16:46:21: Think your $3,000-$5,000 international data roaming iPhone bill was bad? One Portland family wasn't particularly happy to get a $20,000 bill from AT&T (via Consumerist). ..

page: 1 · 2 · next

AnonProxy
Premium
join:2001-05-12

1 edit

Tired of this

people can be dumb only so long....

OH YEAH FIRST! or FRIST!

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: Tired of this

said by AnonProxy:

people can be dumb only so long....
Hmm. Experience makes me wonder if that's really the case.
jc10098

join:2002-04-10
Well the problem is that so much of this crap is buried in 20 pages of legalese. I mean even if they did read it, you wouldn't understand but 1/10th of what it says. Companies know what they are doing full and well. If this family did call to ask, I BLAME ATT. Now if they are full of hot air and didn't call, it's their own damn fault. I mean their customer support is there to answer your questions. Not everyone understands everything, especially these complicated contracts.
YayOtters

join:2004-06-12
Monroe, NC

Re: Tired of this

I recall a recent article on Slashdot about the education level required to read (and fully understand) some of the legal agreements by companies today is ridiculously high.

BIGMIKE
Premium
join:2002-06-07
Blythe, CA
said by AnonProxy:

people can be dumb only so long....

OH YEAH FIRST! or FRIST!
Terms and Conditions
1) TERMS APPLICABLE TO NATION GSM PLANS:

2) WIRELESS DATA SERVICE TERMS AND CONDITIONS

3) TERMS APPLICABLE TO FEATURES:

4) iPHONE TERMS AND CONDITIONS

1) TERMS APPLICABLE TO NATION GSM PLANS:

Terms Applicable to AT&T NationTM GSM Plans: Credit approval required. Subscriber must live and have a mailing address within AT&T's owned network coverage area. An early termination fee of $175 applies if service is terminated before the end of the contract term and will be reduced by $5.00 for each full month toward your minimum term that you complete. If phone is returned within 3 days, activation fee will be refunded. If phone is returned within 30 days in like-new condition with all components, early termination fee will be waived. All other charges apply. Some dealers impose additional fees. Minute Increment Billing and Usage: Airtime and other measured usage are billed in full-minute increments, and actual airtime and usage are rounded up to the next full increment at the end of each call for billing purposes. AT&T charges a full-minute increment of usage for every fraction of the last minute used on each wireless call. Minutes will be depleted according to usage in the following order: Night and Weekend Minutes, Mobile to Mobile Minutes, Anytime Minutes and Rollover Minutes. Calls placed on networks served by other carriers may take longer to be processed, and billing for these calls may be delayed. Those minutes will be applied against your Anytime monthly minutes in the month in which the calls appear on your bill. Unanswered outgoing calls of 30 seconds or longer incur airtime. You may obtain usage information by calling customer service or using one of our automated systems. Pricing/Taxes/No Proration: Final month's charges are not prorated. Prices are subject to change. Prices do not include taxes. Activation Fees: $36 Activation Fee for each new line. Nights and Weekends: Nights are 9:00 p.m. to 6:00 a.m. Weekends are 9:00 p.m. Friday to 6:00 a.m. Monday (based on time of day at the cell site or switch providing your service). Included long distance calls can be made from the 50 United States, Puerto Rico and U.S. Virgin Islands to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam and Northern Mariana Islands. Roaming charges do not apply when roaming within the service area of land-based networks of the 50 United States, Puerto Rico and U.S. Virgin Islands. International long distance rates vary. Additional charges apply to services used outside the land borders of the U.S., Puerto Rico and U.S. Virgin Islands. Unlimited Voice Services: Unlimited voice services are provided primarily for live dialog between two individuals. If your use of unlimited voice services for conference calling, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, terminate your service or change your plan to one with no unlimited usage components. Unlimited voice services may not be used for monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which do not consist of uninterrupted live dialog between two individuals. If AT&T finds that you are using an unlimited voice service offering for other than live dialog, AT&T may, at its option, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the agreement. Off-net Usage: If your minutes of use, data usage or messaging usage (including unlimited services) on other carrier networks (off-net usage) during any two consecutive months exceed your off-net usage allowance, AT&T may, at its option, terminate your service, deny your continued use of other carriers¿ coverage, or change your plan to one imposing usage charges for off-net usage. Your off-net usage allowance is equal to the lesser of 750 minutes or 40% of the Anytime Minutes, the lesser of 6 MB or 20% of the MB included with your plan, or the lesser of 3000 messages or 50% of the messages included with your plan. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the agreement. Caller ID Blocking: Your billing name may be displayed along with your wireless number on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your name and number. You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left. See Wireless Service Agreement for additional conditions and restrictions. Rollover Minutes: Rollover Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover Minutes will also expire immediately upon default or if customer changes to a non-Rollover plan. If you change plans (including the formation of a FamilyTalk plan), or if an existing subscriber joins your existing FamilyTalk plan, any accumulated Rollover Minutes in excess of your new plan or the primary FamilyTalk line's included Anytime Minutes will expire. Rollover Minutes are not redeemable for cash or credit and are not transferable. Mobile to Mobile Minutes: Mobile to Mobile Minutes may be used when directly dialing or receiving calls from any other AT&T wireless phone number from within your calling area. Calls to AT&T voicemail and return calls from voicemail not included.

© 2008 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
All other marks contained herein are the property of their respective owners.

2) WIRELESS DATA SERVICE TERMS AND CONDITIONS

I. GENERAL TERMS AND CONDITIONS APPLICABLE TO AT&T'S WIRELESS DATA SERVICES, INCLUDING BUT NOT LIMITED TO, FEATURES THAT MAY BE USED WITH WIRELESS DATA SERVICES AND WIRELESS CONTENT.

AT&T provides wireless data services, including but not limited to, features that may be used with wireless data services and wireless content and applications ("Services"). The absolute capacity of the wireless data network is limited. Accordingly, service is only provided for prescribed purposes and pricing for Data Services is device dependent and based on the transmit and receive capacity of each device. A pricing plan designated for one type of device may not be used with another device. These Services may be subject to credit approval and may only be available when combined with certain voice rate plans. An activation fee of up to $36 may apply to each new data line. Compatible data-enabled wireless device required.

Usage/Billing: Usage and monthly fees will be charged as specified in your plan. DATA TRANSPORT IS BILLED IN FULL-KILOBYTE INCREMENTS, AND ACTUAL TRANSPORT IS ROUNDED UP TO THE NEXT FULL-KILOBYTE INCREMENT AT THE END OF EACH DATA SESSION FOR BILLING PURPOSES. AT&T CHARGES A FULL KILOBYTE OF DATA TRANSPORT FOR EVERY FRACTION OF THE LAST KILOBYTE OF DATA TRANSPORT USED ON EACH DATA SESSION. NETWORK OVERHEAD, SOFTWARE UPDATE REQUESTS, AND RESEND REQUESTS CAUSED BY NETWORK ERRORS CAN INCREASE MEASURED KILOBYTES. AIRTIME AND OTHER MEASURED USAGE ARE BILLED IN FULL-MINUTE INCREMENTS AND ROUNDED UP TO THE NEXT FULL-MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. Data sent and received includes, but is not limited to downloads, email, overhead and software update checks. Unless designated for International or Canada use, prices and included use apply to EDGE/GPRS and BroadbandConnect access and use on AT&T's wireless network and its affiliated partner wireless networks within the United States and its territories (Puerto Rico and the U.S. Virgin Islands), excluding areas within the Gulf of Mexico. Usage on networks not owned by AT&T is limited as provided in your data plan. Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber. BroadBandConnect access requires a compatible, eligible 3G device. Overage is billed by the kilobyte. Service charges paid in advance for monthly or annual Services are nonrefundable. Some Services may require an additional monthly subscription fee and/or be subject to additional charges and restrictions. See applicable rate plan materials for complete pricing and terms. Prices do not include taxes, directory assistance, roaming, universal services fees or other exactions and are subject to change. In order to assess your usage during an applicable billing period, you may obtain approximate usage information by calling customer service or using one of our automated systems.

Voice: If you have a voice-capable device, unless you request voice blocking, select a data plan that restricts voice access or select a qualified voice plan, the default rate for voice calls on the AT&T's wireless network are 40¢ per minute and 69¢ per minute for domestic roaming voice calls off AT&T's wireless network (rates are subject to change without notice). Additional taxes and surcharges may apply. See AT&T Nation® map at store or att.com/wireless for default wireless voice coverage area. If you request voice blocking or your selected data plan restricts voice access, all voice calling capabilities (except for outgoing calls from the device to 911 or 611) will be blocked, including without limitation, calls from 911 or 611 to the device. If you have a wireless voice plan, wireless voice calls are billed as provided in your wireless voice rate plan.

Roaming: Roaming charges for wireless data or voice service may be charged with some plans when outside AT&T's wireless network. Display on your device will not indicate whether you will incur roaming charges. Services originated or received while outside your plan's included coverage area are subject to roaming charges. Use of Services when roaming is dependent upon roaming carrier's support of applicable network technology and functionality. Check with roaming carriers individually for support and coverage details. Billing for domestic and international roaming usage may be delayed up to three billing cycles due to reporting between carriers. If your usage of the Services on other carriers' wireless networks ("offnet usage") during any two consecutive months exceeds your offnet usage allowance, AT&T may at its option terminate your wireless service or access to data Services, deny your continued use of other carriers' coverage, or change your plan to one imposing usage charges for offnet usage. Your offnet usage allowance is equal to the lesser of 6 megabytes or 20% of the kilobytes included with your plan and for messaging plans the lesser of 3000 messages or 50% of the messages included with your plan. AT&T will provide notice that it intends to take any of the above actions and you may terminate your agreement. You may be required to (1) use a device programmed with AT&T's preferred roaming database; and (2) have a mailing address and live in the United States, Puerto Rico or the U.S. Virgin Islands.

International Roaming: See att.com/wirelessinternational or dial 1-866-246-4852 for more information and for a list of currently available countries and carriers. Compatible international-capable device required. Certain countries and/or carriers within a roaming zone may be unavailable with certain plans or Services while roaming. Availability, quality of coverage and Services while roaming are not guaranteed. Rates apply to AT&T's wireless customers only. Certain tenure, billing and credit restrictions and additional charges may apply. Many devices including iPhone transmit and receive data messages without user intervention and can generate unexpected charges when taken out of the United States.

Cancellations/Early Termination Fee: An Early Termination Fee of $175 may be assessed against you in the event that you terminate your Wireless Service Agreement and/or selected plan before the expiration of its term. For Service activated on or after May 25, 2008, the Early Termination Fee will be reduced by $5.00 for each full month toward your minimum term that you complete. You may cancel your service, for any reason and without incurring the Early Termination Fee, within thirty (30) days of signing your Wireless Service Agreement, PROVIDED, however, that if you cancel service you will remain responsible for any service fees and charges incurred. If you cancel within three (3) days of signing your Wireless Service Agreement, you will be entitled to a refund of your activation fee, if any. If you exercise this option, you may be required to return devices and associated accessories purchased in connection with your Wireless Service Agreement.

Service Availability and Access/Coverage: AT&T does not guarantee availability of wireless network. Services may be subject to certain equipment and compatibility/limitations including memory, storage, network availability, coverage, accessibility and data conversion limitations. Services (including without limitation, eligibility requirements, plans, pricing, features and/or service areas) are subject to change without notice. When outside coverage area, access will be limited to information and applications previously downloaded to or resident on your device. Coverage areas vary between AT&T BroadbandConnect, EDGE and GRPS. AT&T BroadbandConnect only available in select markets. See coverage map(s), available at store or from your sales representative, for details. AT&T BroadbandConnect download speeds only available on the AT&T BroadbandConnect network. Actual download speeds depend upon device characteristics, network, network availability and coverage levels, tasks, file characteristics, applications and other factors. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and capacity constraints.

Information/Content/Applications: Certain information, applications, or other content is provided by independently owned and operated content providers or service providers who are subject to change at any time without notice. AT&T IS NOT A PUBLISHER OF THIRD-PARTY INFORMATION, APPLICATIONS, OR OTHER CONTENT AND IS NOT RESPONSIBLE FOR ANY OPINIONS, ADVICE, STATEMENTS, OR OTHER INFORMATION, SERVICES OR GOODS PROVIDED BY THIRD PARTIES. Third-party content or service providers may impose additional charges. Policies regarding intellectual property, privacy and other policies or terms of use may differ among AT&T's content or service providers and you are bound by such policies or terms when you visit their respective sites or use their services. It is your responsibility to read the rules or service agreements of each content provider or service provider. Any information you involuntarily or voluntarily provide third parties is governed by their policies or terms. The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, merchantability, fitness for a particular purpose, transmission or correct sequencing of any application, information or downloaded data is not guaranteed or warranted by AT&T or any content providers or other third party. Delays or omissions may occur. Neither AT&T nor its content providers, service providers or other third parties shall be liable to you for any loss or injury arising out of or caused, in whole or in part, by your use of any information, application or content, or any information, application, or other content acquired through the Service. You acknowledge that every business or personal decision, to some degree or another, represents an assumption of risk, and that neither AT&T nor its content and service providers or suppliers, in providing information, applications or other content or services, or access to information, applications, or other content underwrites, can underwrite, or assumes your risk in any manner whatsoever.

Prohibited and Permissible Uses: Except as may otherwise be specifically permitted or prohibited for select data plans, data sessions may be conducted only for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). While most common uses for Intranet browsing, email and intranet access are permitted by your data plan, there are certain uses that cause extreme network capacity issues and interference with the network and are therefore prohibited. Examples of prohibited uses include, without limitation, the following: (i) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (ii) as a substitute or backup for private lines, landlines or full-time or dedicated data connections; (iii) "auto-responders," "cancel-bots," or similar automated or manual routines which generate excessive amounts of net traffic, or which disrupt net user groups or email use by others; (iv) "spam" or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email); (v) any activity that adversely affects the ability of other people or systems to use either AT&T's wireless services or other parties' Internet-based resources, including "denial of service" (DoS) attacks against another network host or individual user; (vi) accessing, or attempting to access without authority, the accounts of others, or to penetrate, or attempt to penetrate, security measures of AT&T's wireless network or another entity's network or systems; (vii) software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle or any "keep alive" functions, unless they adhere to AT&T's data retry requirements, which may be changed from time to time. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services, redirecting television signals for viewing on Personal Computers, web broadcasting, and/or for the operation of servers, telemetry devices and/or Supervisory Control and Data Acquisition devices is prohibited. Furthermore, plans(unless specifically designated for tethering usage) cannot be used for any applications that tether the device (through use of, including without limitation, connection kits, other phone/PDA-to computer accessories, Bluetooth® or any other wireless technology) to Personal Computers (including without limitation, laptops), or other equipment for any purpose. Accordingly, AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network, including without limitation, after a significant period of inactivity or after sessions of excessive usage and (ii) otherwise protect its wireless network from harm, compromised capacity or degradation in performance, which may impact legitimate data flows. You may not send solicitations to AT&T's wireless subscribers without their consent. You may not use the Services other than as intended by AT&T and applicable law. Plans are for individual, non-commercial use only and are not for resale. AT&T may, but is not required to, monitor your compliance, or the compliance of other subscribers, with AT&T's terms, conditions, or policies.

Security: AT&T DOES NOT GUARANTEE SECURITY. Data encryption is available with some, but not all, Services sold by AT&T. If you use your device to access company email or information, it is your responsibility to ensure your use complies with your company's internal IT and security procedures.

Changes to the terms and conditions: These terms and conditions may be changed from time-to-time. AT&T will post the most current version of these terms and conditions at att.com/MediaTerms or other appropriate location. Please check these regularly to inform yourself about changes to the terms and conditions.

Access Requirements: Additional hardware, software, subscription, credit or debit card, Internet access from your compatible PC and/or special network connection may be required and you are solely responsible for arranging for or obtaining all such requirements. Some solutions may require third party products and/or services, which are subject to any applicable third party terms and conditions and may require separate purchase from and/or agreement with the third party provider. AT&T is not responsible for any consequential damages caused in any way by the preceding hardware, software or other items/requirements for which you are responsible.

Miscellaneous: Not all plans or Services are available for purchase or use in all sales channels, in all areas or with all devices. AT&T is not responsible for loss or disclosure of any sensitive information you transmit. AT&T's wireless services are not equivalent to landline Internet. AT&T is not responsible for nonproprietary services or their effects on devices. If applicable, use of Desktop Toolbar requires compatible home computer products. AT&T RESERVES THE RIGHT TO TERMINATE YOUR SERVICES WITH OR WITHOUT CAUSE, INCLUDING WITHOUT LIMITATION, UPON EXPIRATION OR TERMINATION OF YOUR WIRELESS SERVICE AGREEMENT. Caller ID blocking is not available when using the Services, and your wireless number is transmitted to Internet sites you visit. You may receive unsolicited messages from third parties as a result of visiting Internet sites, and a per-message charge may apply whether the message is read or unread, solicited or unsolicited.

Additional Terms: See below for additional terms relating to specific Services and rate plans. In addition, all use of AT&T's wireless network and the Services is governed by AT&T's Acceptable Use Policy, which can be found at att.com/AcceptableUsePolicy, as determined solely by AT&T. AT&T can revise its Acceptable Use Policy at any time without notice by updating this posting. Use of the Services is subject to Terms and Conditions of your Wireless Service Agreement. See Wireless Service Agreement, att.com/wireless or AT&T Customer Service for additional conditions, restrictions, privacy policy and information.

Intellectual Property: All trademarks, service marks and trade names used on or in connection with the Services are the property of their respective owners. You must respect the intellectual property rights of AT&T, our third-party content providers, and any other owner of intellectual property whose protected property may appear on any website and/or dialogue box controlled by AT&T or accessed through the AT&T's websites. Except for material in the public domain, all material displayed in association with the Service is copyrighted or trademarked. Except for personal, non-commercial use, trademarked and copyrighted material may not be copied, downloaded, redistributed, modified or otherwise exploited, in whole or in part, without the permission of the owner. The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties and trademarks or registered trademarks of Research In Motion Limited - used by permission. Good, the Good logo and GoodLink are trademarks of Good Technology, Inc., in the United States and/or other countries. Good Technology, Inc., and its products and services are not related to, sponsored by or affiliated with Research In Motion Limited. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

II. ADDITIONAL TERMS FOR SPECIFIC WIRELESS DATA SERVICES

TEXT, INSTANT MESSAGING AND PICTURE/VIDEO MESSAGING
Messages are limited to 160 characters per message. Premium text and picture/video messages are charged at their stated rates. Standard rates apply to all incoming messages when in the U.S. Different, non-standard per message charges apply to international messages sent from the U.S. Text, Instant, Picture, and Video messages are charged when sent or received, whether read or unread, solicited or unsolicited. AT&T does not guarantee delivery of messages. Text, Instant, Picture, and Video messages, including downloaded content, not delivered within 7 days will be deleted. AT&T reserves the right to change this delivery period as needed without notification. You are charged for each part of messages that are delivered to you in multiple parts. Picture/Video Messaging, data plan, and Text Messaging may need to be provisioned on an account in order to use Picture/Video Messaging. Some elements of Picture/Video messages may not be accessible, viewable, or heard due to limitations on certain wireless phones, PCs, or e-mail. AT&T reserves the right to change the Picture/Video message size limit at any time without notification. Picture/Video Messaging pricing is for domestic messages only. When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received. Text message notifications may be sent to non-Picture/Video Messaging subscribers if they subscribe to Text Messaging.

UNLIMITED MOBILE TO MOBILE MESSAGING
Includes unlimited text, picture, and video messages between AT&T's wireless customers sent or received while on the AT&T owned wireless network. Instant Messages and any other usage not expressly included herein will be debited from your package's messaging allowance. A subscription to one of the current Message Packages, MEdia Bundles or Max Bundles is required.

DIRECTBILL SERVICE
DirectBill enables you to bill third party content or services on your wireless bill. Use of the DirectBill service constitutes consent to these terms and conditions. There is no charge for creating an AT&T DirectBill account and DirectBill is available to you automatically as a subscriber. Charges and Payment: You will be charged monthly on your AT&T wireless bill for all transactions entered into during the previous billing period using the DirectBill service. If you authorize others to use your payment information, you are liable for charges they incur. You have full-time access to your transaction history by logging into att.com/db and selecting "Review My Account." You may contest charges and seek refunds for purchases with which you are not satisfied. AT&T reserves the right to restrict the use of the Direct Bill service or terminate the account of anyone who seeks refunds on improper grounds or otherwise abuses the DirectBill service. Prepaid/GoPhone customers: Transactions will be debited from your account balance at the time of the transaction. If there are insufficient funds in your account at the time of the transaction, you will not be able to complete your purchase or receive the requested services.

RINGTONES/GRAPHICS/GAMES/COOL TOOLS/ALERTS
Actual ringtone, graphics, game or Cool Tools may vary based on the handset capabilities. Ringtones, graphics, games, Cool Tools, and alerts may be delivered in multiple messages. Ringtone, graphic, game, and Cool Tool charges are incurred at the stated one-time download rate or subscription rate, plus a kilobyte charge for the content transport when delivered. You will be charged each time you download ringtones, graphics, games, and Cool Tools. Usage charges apply to play multi-user games against other wireless users or the server.

AT&T SOUNDS TONE CLUB
Your enrollment gives you the option to receive text messages each week on music trivia, news and more. Every 30 days your subscription will be automatically renewed and new credits added to your account which can be used to buy ringtones and graphics through the MEdia Mall. Music, Voice, Sound Effect Tones, polyphonic ringtones & graphics are 1 credit. Unused credits expire at the end of each 30 day period. The 30 day period is not necessarily equivalent to a calendar month end or the billing cycle. You may terminate your subscription at any time by texting the word "STOP" to 7225. Any remaining credits will be available for the remainder of your subscription billing cycle. Savings claim based on price of Music Tones. Ringtone and graphics provided by independent providers.

MOBILE EMAIL
Requires e-mail account with compatible internet service provider and a downloaded or preloaded e-mail application for the wireless device. Access and use of Mobile Email is billed by total volume of data sent and received (in kilobytes) in accordance with your MEdia Net service. E-mail attachments can not be sent, downloaded, read, or forwarded on the mobile device. Only a paper clip icon appears indicating an attachment. You must view attachments from your PC. Upgrades to the application may be required in order to continue to use the service. Wireless data usage charges will apply for downloading the application and any upgrades.

CV
Not available in all areas and not available when off the AT&T-owned network. 3G phone and eligible wireless data plan required. Depending on selected data plan, eligible wireless voice plan may also be required. Unlimited Media Net package or eligible unlimited data plan required for CV. CV is charged at stated monthly subscription rates or at stated pay per view rates. CV provided by a monthly subscription rotates as appropriate for the service and is subject to withdrawal in the provider's sole discretion. CV provided on a pay per use basis can be viewed an unlimited number of times for 24 hours. CV is for individual use only and not for resale. No content may be captured or forwarded. Some CV content may be inappropriate for younger viewers. Parental guidance suggested. Use Parental Controls to restrict access to mature content. All screen images are simulated.

DATACONNECT PLANS
DataConnect plans may ONLY be used with AT&T-certified LaptopConnect (PC Data) Cards and eligible AT&T-certified customer owned and maintained (COAM) devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). If you are on a data plan that does not include a monthly megabyte allowance and additional data usage rates, the parties agree that AT&T has the right to impose additional charges if you use more than 5 gigabytes in a month. Prior to the imposition of any additional charges, AT&T shall provide you with notice and you shall have the right to terminate your service.

PDA/BLACKBERRY PLANS
PDA/BlackBerry plans may ONLY be used with AT&T-certified RIM BlackBerry devices, and PDAs for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). Data Services sold for use with AT&T RIM BlackBerry devices, and PDAs may not be used with other devices, including but not limited to, Personal Computers, PC Data Cards and the like, either by tethering devices together, by SIM card transfer or any other means.

PDA/BLACKBERRY PLANS WITH TETHERING
PDA/BlackBerry plans with Tethering may ONLY be used with AT&T-certified RIM BlackBerry devices and PDAs for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). PDA/BlackBerry plans with Tethering may be used to tether such PDA and BlackBerry devices to a Personal Computer. If you are on a data plan that does not include a monthly megabyte allowance and additional data usage rates, the parties agree that AT&T has the right to impose additional charges if you use more than 5 GB in a month. Prior to the imposition of any additional charges, AT&T shall provide you with notice and you shall have the right to terminate your service.

BLACKBERRY PERSONAL
Includes BlackBerry Internet Service (BIS) for individual access to up to 10 Internet email accounts including AOL, Yahoo! and POP3/IMAP4 Internet Service Providers. If more than 1,000 emails reside on the BIS server or email is older than 30 days, it may be automatically deleted. May not be used to access corporate email; use with Mail Connector and/or BlackBerry Enterprise Server prohibited.

XPRESS MAIL SERVICE
Eligible data plan required. Not available with DataConnect plan activation on LaptopConnect card. You may cancel Xpress Mail at any time. You will be billed for all usage up to cancellation of Xpress Mail. Measured usage will be charged as specified in your plan. Xpress Mail leverages point-to-point secure encryption, using the following technologies: AES and SSL. AT&T provides devices that support both AES and SSL. AT&T encrypts and stores your email address and password to enable delivery of your email to your device.

ENTERPRISE EMAIL
Eligible data plan and device required. Terms may vary depending on selected Enterprise Email solution.

BLACKBERRY CONNECT
May be used with BlackBerry Enterprise ServerTM for corporate access (behind the firewall) to Microsoft® Exchange and Lotus Domino email and personal information management; valid Client Access License(s) required. Includes BlackBerry Internet ServiceTM (BIS) for individual access to up to 10 Internet email accounts including AOL, Yahoo! and POP3/IMAP4 Internet Service Providers. If more than 1,000 emails reside on the BIS server or email is older than 30 days, it may be automatically deleted. Mail Connector is not supported.

BLACKBERRY ENTERPRISE AND BLACKBERRY INTERNATIONAL
May be used with BlackBerry Enterprise ServerTM for corporate access (behind the firewall) to Microsoft Exchange, Lotus Domino and Novell® GroupWise email and personal information management; valid Client Access License(s) required. Includes BlackBerry Internet ServiceTM (BIS) for individual access to up to 10 Internet email accounts including AOL, Yahoo! and POP3/IMAP4 Internet Service Providers. If more than 1,000 emails reside on the BIS server or email is older than 30 days, it may be automatically deleted. Individual access to Microsoft Exchange and Lotus Domino requires Mail Connector software, which can be downloaded from att.com/blackberrystart (BIS setup site). Tethered plan requires AT&T Communication Manager 5.2 or higher and BlackBerry Handheld software 4.1 or higher. BlackBerry International requires a minimum one-year agreement and you must remain on eligible BlackBerry International plan for a minimum one-year term.

GOOD
Requires compatible Good Server and, with respect to each end user, a compatible Good Client Access License (CAL) for use with an eligible AT&T Good plan. Solution includes software, products and related services provided by Good Technology, Inc. ("Good"), which are subject to applicable Good terms and conditions. Good is solely responsible for all statements regarding, and technical support for, its software, products and services. In the event you cease to be an employee of your company, or if your company ceases to support your Good Client Access License, you may migrate to another AT&T data plan for which you qualify.

MICROSOFT DIRECT PUSH
Requires Microsoft Exchange 2003 Server with Service Pack 2 and, with respect to each end user, a compatible device operating on a Windows Mobile 5 platform (with Message Security Feature Pack) and an email account enabled with Direct Push. Plans include end user and IT help desk customer support from AT&T for Windows Mobile 5 and device side ActiveSync issues. AT&T does not sell, supply, install or otherwise support Microsoft software, products or services (including without limitation, Exchange and Direct Push). In the event you cease to be an employee of your company, or if your company ceases to support a compatible Exchange Server, you may migrate to another AT&T data plan for which you qualify.

DATA GLOBAL ADD-ON
May only be used with eligible AT&T-certified devices. Domestic data usage not included. Qualified domestic wireless data plan required. Available countries, coverage and participating international carriers included in the "Select International Roam Zone" vary from our generally available Canada/international wireless data roam zones and may not be as extensive. The Select International Roam Zone is restricted to select international wireless carrier(s). See att.com/dataconnectglobal for a current list of participating carriers and eligible roam zones. With respect to the countries included in the Select International Roam Zone, you will be restricted from accessing Service through any non-participating Canada/international wireless carriers that may otherwise be included in our generally available Canada and international wireless data roam zones. Eligible wireless voice plan is required. If combined with a wireless voice plan that includes international voice roaming, your international wireless voice roaming in countries included in the Global Data Add-On's Select International Roam Zone will be limited to the participating Canada/international wireless carriers and you will be restricted from voice roaming through any non-participating Canada/international wireless carriers that may otherwise be included in our generally available Canada and international voice roam zones. Requires minimum one-year agreement and you must remain on an eligible Data Global Add-On, for a minimum one-year term.

DATACONNECT GLOBAL PLANS
Available countries, coverage and participating international carriers included in the "Select International Roam Zone" vary from our generally available Canada/international wireless data roam zones and may not be as extensive. The Select International Roam Zone is restricted to select international wireless carrier(s). See att.com/dataconnectglobal for a current list of participating carriers and eligible roam zones. With respect to the countries included in the Select International Roam Zone, you will be restricted from accessing Service through any nonparticipating Canada/international wireless carriers that may otherwise be included in our generally available Canada and international wireless data roam zones. Requires minimum one-year agreement and you must remain on an eligible DataConnect Global plan for a minimum one-year term. Voice access is restricted and prohibited.

DATACONNECT NORTH AMERICA PLAN
Available countries, coverage and participating international wireless carriers included in the "Select Canada/Mexico Roam Zone" vary from our generally available Canada/international wireless data roam zones and may not be as extensive. Select Canada/Mexico Roam Zone is restricted to select wireless carrier(s) and coverage areas within Canada and Mexico. See att.com/dataconnectglobal for a current list of participating carriers and eligible roam zones. Under this plan, you will be restricted from accessing Service through any non-participating Canada/Mexico wireless carriers that may otherwise be included in our generally available Canada and international wireless data roam zones. Requires minimum one-year agreement and you must remain on eligible DataConnect North America plan for a minimum one-year term. Voice access is restricted and prohibited.

POOLED DATA CONNECT PLANS
Pooled Data Connect Plans ("Pooled Plans") available only to customers with a qualified AT&T business or government agreement for wireless services ("Business Agreement") and their respective Corporate Responsibility Users ("CRUs"). Consolidated billing is required. WIN Advantage® may also be required. Within a single Foundation Account (FAN), Customer's CRUs on an eligible Pooled Plan aggregate or "pool" their included wireless data usage ("Included Usage"), creating a "Pool"). To pool together, each CRU in the Pool must subscribe to a Pooled Plan that has the same amount of Included Usage and the same Additional Kilobyte charge ("Similar Pooled Plan"). Every billing cycle, each CRU first uses his or her Included Usage. If a CRU does not use all his or her Included Usage it creates an underage in the amount of unused kilobytes ("Under Usage"). If a CRU uses more than his or her Included Usage it creates an overage with respect to kilobytes of data usage ("Over Usage"). The Pool's Under Usage kilobytes and Over Usage kilobytes are then aggregated respectively and compared. If the aggregate Under Usage kilobytes exceed the aggregate Over Usage kilobytes, then no CRU in the Pool pays Additional Kilobyte charges. If the aggregate Over Usage kilobytes exceeds the aggregate Under Usage kilobytes, then the ratio of Under Usage kilobytes to Over Usage kilobytes is applied to the data usage of each CRU in the Pool with Overage Usage, resulting in a monetary credit against the corresponding Additional Kilobyte charges. For example, if a Pool has 900 Under Usage kilobytes and 1000 Over Usage kilobytes (90%), then each CRU with Over Usage will receive a credit equal to 90% of his or her Additional Kilobyte charges. CRUs changing price points or migrating to Pooled Plans during a bill cycle may result in one-time prorations or other minor impacts to the credit calculation. Credits will only appear on WIN Advantage®. Customer may have more than one Pool within a FAN provided that Customer may only have one Pool for Similar Pooled Plans within a FAN; however, an individual CRU can only be in one Pool at a time. AT&T reserves the right to limit the number of CRUs in a Pool due to business needs and system limitations. CRUs on Pooled Plans and CRUs participating in a legacy Pooled Data Connect plan pool created prior to February 17, 2006 ("Legacy Pool") cannot be in the same Pool but can be within the same FAN. End users on non-pooling AT&T plans may be included in the same FAN as CRUs on Pooled Plans; however these non-pooling end users will not receive the pooling benefits or contribute Included Usage to a Pool.

3) TERMS APPLICABLE TO FEATURES:

Certain features will not be available in all areas at all times. AT&T Roadside Assistance: See AT&T Roadside Assistance welcome letter for full terms and conditions. Optional Wireless Phone Insurance: Customers have 30 days from the date of activation or upgrade to enroll. See a Wireless Phone Insurance brochure for complete terms and conditions of coverage, available at participating AT&T retail locations or by visiting www.att.com/wirelessphoneinsurance. Key terms include: Premium: $4.99/month. Non-refundable Deductible: from $50-$125/ per claim. Limits: 2 claims per 12 months, maximum replacement value of $1500/ per claim. Replacements may be refurbished or of a different model. Cancel at any time for a prorated refund of the monthly charge. Wireless Phone Insurance is underwritten by Continental Casualty Company, a CNA company (CNA) and administered by Asurion Protection Services, LLC (Asurion Protection Services Insurance Agency, LLC CA Lic.#OD63161). Eligibility varies by device. Terms and Conditions are subject to change. VoiceDial: Regular airtime charges apply. Mobile to Mobile Minutes do not apply. Calls to 911, 411, 611, 711 and international dialing cannot be completed with VoiceDial Services. Caller ID cannot be blocked. Caller ID will be delivered on calls, even if you have permanently blocked your name and number. Connecticut Customers: Questions About Your Service: If you have any questions or concerns about your service, please call Customer Care at 1-800-331-0500 or dial 611 from your wireless phone. If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC). Online: www.state.ct.us/dpuc; Phone: 866-381-2355; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06051.

4) iPHONE TERMS AND CONDITIONS

There are no equipment or monthly service discounts available with the purchase of an iPhone. *All plans require a 2-year AT&T service agreement, an activation fee, and are subject to AT&T credit approval. Approval is required.

AT&T also imposes monthly a Regulatory Cost Recovery Charge of up to $1.25 to help defray costs incurred in complying with State and Federal telecom regulations; State and Federal Universal Service Charges; and surcharges for customer-based and revenue-based state and local assessments on AT&T. These are not taxes or government-required charges.

1. International messages not included. Charges for international messages sent from the U.S. are 20¢ for Text Messages and 50¢ for Picture/Video Messages. 2. Additional charges for premium messages and content apply. Messages over 300 KBs billed and additional 50¢/message.

Terms Applicable to AT&T Nation/FamilyTalk® GSM Plans: Credit approval required. Subscriber must live and have a mailing address within AT&T's owned network coverage area. An early termination fee of $175 applies if service is terminated before the end of the contract term. For service activated on or after May 25, 2008 the Early Termination Fee will be reduced by $5.00 for each full month toward your minimum term that you complete. If phone is returned within 3 days, activation fee will be refunded. If phone is returned within 30 days in like-new condition with all components, early termination fee will be waived. All other charges apply. Some dealers impose additional fees.

Minute Increment Billing and Usage: Airtime and other measured usage are billed in full-minute increments, and actual airtime and usage are rounded up to the next full increment at the end of each call for billing purposes. AT&T charges a full-minute increment of usage for every fraction of the last minute used on each wireless call. Minutes will be depleted according to usage in the following order: Night and Weekend Minutes, Mobile to Mobile Minutes, Anytime Minutes and Rollover Minutes. Calls placed on networks served by other carriers may take longer to be processed, and billing for these calls may be delayed. Those minutes will be applied against your Anytime monthly minutes in the month in which the calls appear on your bill. Unanswered outgoing calls of 30 seconds or longer incur airtime. You may obtain usage information by calling customer service or using one of our automated systems.

Pricing/Taxes/No Proration: Final month's charges are not prorated. Prices are subject to change. Prices do not include taxes.

Activation Fees: $36 Activation Fee for each new line. $26 Activation Fee applies on each additional FamilyTalk line.

Nights and Weekends: Nights are 9:00 p.m. to 6:00 a.m. Weekends are 9:00 p.m. Friday to 6:00 a.m. Monday (based on time of day at switch providing your service). Included long distance calls can be made from the 50 United States, Puerto Rico and U.S. Virgin Islands to the 50 United States, Puerto Rico, U.S. Virgin Islands, Guam and Northern Mariana Islands. Roaming charges do not apply when roaming within the service area of land-based networks of the 50 United States, Puerto Rico and U.S. Virgin Islands. International long distance rates vary. Additional charges apply to services used outside the land borders of the U.S., Puerto Rico and U.S. Virgin Islands.

Unlimited Voice Services: Unlimited voice services are provided solely for live dialog between two individuals. Unlimited voice services may not be used for conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections which do not consist of uninterrupted live dialog between two individuals. If AT&T finds that you are using an unlimited voice service offering for other than live dialog between two individuals, AT&T may, at its option, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions, and you may terminate the agreement.

International Roaming: Substantial charges may be incurred if phone is taken out of the U.S. even if no services are intentionally used. Receipt of Visual Voicemail messages when roaming internationally are charged at international data pay per use rates unless customer has an international iPhone plan, in which case receipt of Visual Voicemail messages decrement Kilobytes included in the international plan. Data Roaming toggle set to OFF will block data roaming outside the United States, U.S. Virgin Islands and Puerto Rico with the exception of Guam and Northern Mariana Islands.

Off-net Usage: If your minutes of use (including unlimited services) on other carrier networks ('off-net usage') during any two consecutive months exceed your off-net usage allowance, AT&T may, at its option, terminate your service, deny your continued use of other carriers' coverage, or change your plan to one imposing usage charges for off-net usage. Your off-net usage allowance is equal to the lesser of 750 minutes or 40% of the Anytime Minutes included with your plan. AT&T will provide notice it intends to take any of the above actions, and you may terminate the agreement.

Caller ID Blocking: Your billing name may be displayed along with your wireless number on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your name and number. You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left. See Wireless Service Agreement for additional conditions and restrictions.

FamilyTalk: FamilyTalk requires a two-year service agreement for each line. FamilyTalk plans include only package minutes included with the primary number, and minutes are shared by the additional lines. The rate shown for additional minutes applies to all minutes in excess of the Antime Minutes. FamilyTalk requires two lines. If the rate plan for the primary number is changed to an ineligible plan or the primary number is disconnected, one of the existing additional lines shall become the primary number on the rate plan previously subscribed to by the former primary number; if only one line remains it shall be converted to the closest single line rate.

Rollover Minutes: Rollover Minutes accumulate and expire through 12 rolling bill periods. Bill Period 1 (activation) unused Anytime Minutes will not carry over. Bill Period 2 unused Anytime Minutes will begin to carry over. Rollover Minutes accumulated starting with Bill Period 2 will expire each bill period as they reach a 12 bill period age. Rollover Minutes will also expire immediately upon default or if customer changes to a non-Rollover plan. If you change plans (including the formation of a FamilyTalk plan), or if an existing subscriber joins your existing FamilyTalk plan, any accumulated Rollover Minutes in excess of your new plan or the primary FamilyTalk line's included Anytime Minutes will expire. Rollover Minutes are not redeemable for cash or credit and are not transferable.

Mobile to Mobile Minutes: Mobile to Mobile Minutes may be used, subject to the above provisions governing unlimited usage, when directly dialing or receiving calls from any other AT&T wireless phone number from within your calling area. Mobile to Mobile Minutes may not be used for interconnection to other networks. Calls to AT&T voicemail and return calls from voicemail not included.

Terms Applicable to Features/Data Plans: For full details on messaging and data usage see att.com/mediaterms. Certain features will not be available in all areas at all times. See Roadside Assistance welcome letter and/or brochures for full terms and conditions.

VoiceDial: See VoiceDial brochure for full details. No discounts available on Unlimited calling plans.

Data Plans: An eligible data plan for iPhone is required. This data plan covers data usage in the U.S. and does not cover international data usage and charges. If it is determined that you are using iPhone without an eligible data plan, AT&T reserves the right to add an eligible data plan to your account and bill you the appropriate monthly fee. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. © 2008 Apple Inc. All rights reserved. Apple, the Apple logo, iPod, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone, Multi-Touch and Safari are trademarks of Apple Inc.

mob
On the next level..
Premium
join:2000-10-07

Re: Tired of this

tldnr
cjacobsen

join:2003-12-21
Thailand
Thanks for feeling the need to post that. It was a really useful waste of space.

L337
Premium
join:2005-03-10
Chicago, IL
I finally have a reason to say "EPIC FAIL!".

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

Idiots

Don't they realise Canaduh is not part of the 50 states and various territory?

Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1

Re: Idiots

American's hat.

dr3yec

join:2002-12-19
00000

Re: Idiots

Why I will never use a wireless card. The service is just to overpriced for this cat.

hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA
kudos:1

1 edit

Re: Idiots

They should flag accounts when a bill/usage gets to a certain point. This will force users to call in and inquire about no access, but they wont do this. They just want your money.
--
You can call people morons, jackasses, or dumbasses here in these forums, but NEVER call them a troll. You will be warned by a moderator for Blatant flaming.
EPS4

join:2008-02-13
Hingham, MA

Re: Idiots

"at&t flagged my account while I was away overseas and I had no contact with my family! That was really bad of them, they shouldn't just close off people's accounts like that!"

Karl Bode
News Guy
join:2000-03-02
kudos:44

Re: Idiots

Why not, as most credit card companies do, a call or SMS when things start exceeding the account's median monthly costs?
EPS4

join:2008-02-13
Hingham, MA

Re: Idiots

Hm, when did they start doing that? A few months back, I had an issue with, as I recall, Citibank, where they shut off my credit card after buying a laptop (which was not part of the "typical purchasing pattern"), and then didn't inform us at all, which caused much consternation as the card simply stopped working, Dell was the one who told us there was a problem, without details. (probably because they didn't have any)

Karl Bode
News Guy
join:2000-03-02
kudos:44

Re: Idiots

Some are better than others. I had a Discover Card where they'd call me anytime anything looked remotely strange. It still happens occasionally via VISA. I'm not sure it would be a big deal to send an automated SMS should your account start to seriously get to the point where you need to take out a home equity loan to pay it....

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable
said by EPS4:

Hm, when did they start doing that? A few months back, I had an issue with, as I recall, Citibank, where they shut off my credit card after buying a laptop (which was not part of the "typical purchasing pattern"), and then didn't inform us at all, which caused much consternation as the card simply stopped working, Dell was the one who told us there was a problem, without details. (probably because they didn't have any)

I live on a resort island and it happens all the time. CC's say the card is out of it's usual area and spending is out of range. Hotels resturants etc. If you only have one CC you are F'ed because they will do nothing over the phone for you and it takes a day or two for your card to work again. LOL.
YayOtters

join:2004-06-12
Monroe, NC

Re: Idiots

That sounds like a big issue....
I like the idea of a company trying to protect me from charges made by people using my card, but without an easy way of working things out (over the phone), it's a bad system.

And the number better be on the card to resolve the issue as well. I had an issue with my debit/credit card saying that it was over its limit or some crap and the only number on the back was an ATM finder and a number for the local office, which would've been closed that day anyways. A number to Visa's center would've been much more efficient. My issue solved itself luckily though, I just went to a different booth for tickets and it worked normally...Weird.

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Re: Idiots

said by YayOtters:

That sounds like a big issue....
I like the idea of a company trying to protect me from charges made by people using my card, but without an easy way of working things out (over the phone), it's a bad system.

And the number better be on the card to resolve the issue as well. I had an issue with my debit/credit card saying that it was over its limit or some crap and the only number on the back was an ATM finder and a number for the local office, which would've been closed that day anyways. A number to Visa's center would've been much more efficient. My issue solved itself luckily though, I just went to a different booth for tickets and it worked normally...Weird.
That red flag thing is a major issue. They tell you to call a head of time and tell the CC company that you will be out of town and spending more than usual.

Another point is hotels will block out more money then your room bill on your CC so if your close to your limit you can run into trouble that way.

Here's what happened to my debit card. A clerk had a CC machine that didn't read the card well or something was wrong with it. He ran my card 3 times and the next time I tried to use my card it didn't work. I had to call and what they said was my card was flag because it looked like someone was trying to use the debit card but didn't know the pin??? Be aware that if you use your debit card and something isn't working right it very well may be flagged.

Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
kudos:2
Reviews:
·Time Warner Cable

2 edits
said by EPS4:

"at&t flagged my account while I was away overseas and I had no contact with my family! That was really bad of them, they shouldn't just close off people's accounts like that!"
as they advertise that it will work in other places outside of the us

you better sue them

»www.youtube.com/watch?v=I6ITNBP2 ··· TNBP2BA0

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable
said by EPS4:

"at&t flagged my account while I was away overseas and I had no contact with my family! That was really bad of them, they shouldn't just close off people's accounts like that!"
I grew up without cell phones or the internet or 911 or answering machines(they didn't come around until high school for most people I knew). I tell you, you guys sound like it's the end of the world if you don't have immediate access to everyone.
jc10098

join:2002-04-10

Re: Idiots

It is... JK. Anyway, I think most people over 25 grew up without a cell phone or computer. Computers were very expensive toys until around 1998 / 1999. Back then, they were in the MHZ. A 366 MHZ pc back in 1998 costs like 1500 dollars. That was a good chunk of change. A year or so earlier one could drop 2-3 grand for a computer. As per cell phones, those were also a late 90s item. Most people had beepers until the end of the 90s. Now every 10 year old has a cell phone and myspace.

P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
way way out
Reviews:
·Comcast
said by Corehhi:

said by EPS4:

"at&t flagged my account while I was away overseas and I had no contact with my family! That was really bad of them, they shouldn't just close off people's accounts like that!"
I grew up without cell phones or the internet or 911 or answering machines(they didn't come around until high school for most people I knew). I tell you, you guys sound like it's the end of the world if you don't have immediate access to everyone.
and to think your parents or grandparents grew up without radio or TV.

I tell you, your generation sounded like the end of the world if you did not have radio or TV. god forbid we tried to take away your so called rock and roll.

i love the retarded....
--
www.stopfcc.comI do not think the government needs to restrict free speech especially on a device that has an off knob.

heliox
Not at the table Carlos.
Premium
join:2000-11-28
Corona, CA
Some people didn't grow up with antibiotics and a functioning sewer system either. Sure they died by the age of 35, but life was good back then...huh?
--
"Government big enough to supply everything you need is big enough to take everything you have" Thomas Jefferson

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Re: Idiots

said by heliox:

Some people didn't grow up with antibiotics and a functioning sewer system either. Sure they died by the age of 35, but life was good back then...huh?
But they didn't whine about not being connected to everyone every minute. Also I didn't try to drag a TV and a radio everywhere with me. LOL. I did always put a FM radio in whatever car I was driving. AM radio were standard for a long time. LOL>

So it seems that not having a cellphone in your world is the same as antibiotics not being invented yet???

heliox
Not at the table Carlos.
Premium
join:2000-11-28
Corona, CA

Re: Idiots

My point being, times change.
Grow with them, or go live in Central Africa.

And yes, for some, being connected is very important.
--
"Government big enough to supply everything you need is big enough to take everything you have" Thomas Jefferson

kontos
xyzzy

join:2001-10-04
West Henrietta, NY
said by hopeflicker:

They just want your money.
Yeah, I'd buy that, but in the end the user never ends up paying when the charge gets this ridiculous.

'course the fact that the carriers aren't more strict about keeping this from happening probably shows that the charges are outrageous. If international data really costs them what they charge for it, you can be sure that they would stop people that can't pay it from using that much.
cahiatt
Premium
join:2001-03-21
Smyrna, GA
said by hopeflicker:

They should flag accounts when a bill/usage gets to a certain point. This will force users to call in and inquire about no access, but they wont do this. They just want your money.
I agree and feel there is a responsibility on both parties. Firstly the users should, as others have mentioned, read and understood their contract.

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.

I also recall that most cell companies have a credit limit when you open an account which determines how many lines you can get and under what plan. Seems logical that same limit would apply to usage.

At the very minimum you should get a courtesy call or SMS message indicating something is up when your usage is double or more the normal amount. Credit card companies do it all the time.

But $20k to send a gig of data? ATT can rot in hell for that one. I would have thought $300 was out of line.

meister_sd
Premium
join:2006-01-29
La Mesa, CA
kudos:7

Re: Idiots

said by cahiatt:

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.
Most roaming done outside the network won't show on your bill until the roaming partner submits the bill, which can take a month or two. That's why when you login to your ATT account to check your data usage, they usually say something like "it can take up to 24 hours for data usage to be viewed".. Something like that.
st7860

join:2004-05-13
San Francisco, CA

1 recommendation

Re: Idiots

said by meister_sd:

said by cahiatt:

I would expect a check every day or two on the online account would have revealed an issue to the account owner before it got out of hand.
Most roaming done outside the network won't show on your bill until the roaming partner submits the bill, which can take a month or two. That's why when you login to your ATT account to check your data usage, they usually say something like "it can take up to 24 hours for data usage to be viewed".. Something like that.
funny how they can authenticate a simcard/home location register in real time, but it takes 'longer' to count the usage.
Brereton55

join:2008-04-29
Beaconsfield, QC

1 edit
Well ATT will work it out with them
Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1
im sure ATT will work something out because i doubt they would ever see 20 grand. but honestly where did the kid go in Canada, there must have been a hotspot or some hotels with cheap/free internet.

that said what would have been so hard to offloading the pics from the camera to the laptop(clearing space on the memory card)and then just letting people see them on return.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

unsuspecting

@omcastbusiness.net

AT&T

unscrupulous companies need to stop scamming unsuspecting consumers.

•••••••

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

IQ is room temperature...

People are idiots, plain and simple. Reading a contract is too much work...

Going online and checking a FAQ is too much work.

Even typing "AT&T international AirCard fees" on google is too much work.

••••••••••
SierraRob

join:2007-01-10
Prather, CA

Well...

What else can you expect from a company whose corporate logo is the Death Star?

••••

bskuared
It's Hip To Be Square
Premium
join:2001-12-02
San Clemente, CA

Agreed... but...

Yes, they should have known. Yes, it's in print. But honestly... can it really cost them that much to provide international cell phone/data service? I think they are ripping us off big time.
--
2b or not 2b
--
none of this really matters

RadioDoc
Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2

1 edit

Re: Agreed... but...

* gasp *

A cell phone company ripping people off?

I'm shocked! SHOCKED!

C'mon...these people have a $300 per month "normal" bill. They aren't newbies. They did something stupid and now they're whining about it.

ChaChingy

@comcast.net

Re: Agreed... but...

said by RadioDoc:

* gasp *

C'mon...these people have a $300 per month "normal" bill. They aren't newbies. They did something stupid and now they're whining about it.
Yah, a $20,000 phone bill to upload some photos is totally reasonable.

S_engineer
Premium
join:2007-05-16
Chicago, IL

Man...

A couple hundred more of these and they'll get a government bailout!

morbo
Complete Your Transaction

join:2002-01-22
00000

know your contract


dear terry family:

it isn't at&t's responsiblity to tell you about international roaming while on the phone. you should really ask if you plan to be traveling internationally.

signed,

adults

••••••

Rob
Premium
join:2001-08-25
Miami, FL
kudos:2
Reviews:
·Comcast

1 edit

Bad Billing Practices?

I'm not excusing the family, but how does AT&T, I mean at&t, allow their billing system to allow customers to rack up a $20,000 dollar bill? The system should have kicked off an automated call or put a block on the account or required an at&t rep to call the customer.

If I was at&t, I would not allow the system to just keep racking up customer's bill without knowing if the customer can pay back the bill.

There should be a limit. We're not talking about business account.
--
CheckSite.us | YourIP.US

lol

@mycingular.net

Re: Bad Billing Practices?

credit is checked when the account is activated. You're talking about initiating changes to a billing system that probably affects .00001 of their customer base. There's no return to cover the IT costs. The customer has to own responsibility for their usage.

jofaz

@arizonanet.org

Re: Bad Billing Practices?

If AT&T's costs were anywhere near the amount of the bill to provide the service there would be no way AT&T would take a chance and risk such a loss.

This is a trap, they risk almost nothing for a chance to rip off a customer and make a wad of cash.
ossito16

join:2004-07-31
Whiting, IN

the "American" way

..."it's the American way to take advantage of lazy and poorly informed customers, while the other side argues that unscrupulous companies need to stop scamming unsuspecting consumers."

This is unfortunately the truth. Time for people to make things uncomfortable for the individuals who like to practice this motto. You know the names, easily can find addresses, etc. It would be something to just show up to one of these clowns home and.... , let's just say that I am sure Heckler & Koch make a universal translator that these CEO's, chairmen, and others would understand.

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

1 recommendation

Re: the "American" way

No the American way is playing dumb when #$%@ happens, never taking responsibility. There is a coverage map on each of the carriers site. Canada aint included in it.

Some people might question and think a little about this. Is this going to cost me extra?....
ossito16

join:2004-07-31
Whiting, IN

Re: the "American" way

what about a call to customer to make sure they understand the charges they are racking up, so there can be no misunderstanding.
tiger9

join:2005-08-01
Ont,Canada

Morons

All I can say is....wow. These people are morons. What happened to read before you buy?

yolarry

join:2007-12-29
Creston, WV
Reviews:
·Frontier Communi..
·HughesNet Satell..

Re: Morons

said by tiger9:

All I can say is....wow. These people are morons. What happened to read before you buy?
They to lazy to read.

Probably the AT&T guy knows it but did not say anything because he knows his job will be debt free. LOL
--
HN7000S - 99 West 1370 MHz - Pro - installed October 2007 - Linksys WRT54G V8 - Xbox 360, PSP-1001 CFW - 2 Vista Desktops - 1 XP Desktop - 1 vista Acer Aspire 3680 laptop
m60521

join:2001-12-28
Hinsdale, IL

The AT&T SCREW

This is the way AT&T works. If you are provided the link to the rate, it is easy to find. But by searching the web and AT&T's site it is impossible to find!

I had a similar experience with mobile phone rates in Mexico about 8 years ago. I couldn't find the rate so I called the customer support number to get the rate. Gues what? They lied to me and under quoted the rate by a lot.

I stopped dealing with the company after they did the same misquoting of rates a month later in London.

Never trust AT&T!

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: The AT&T SCREW

Similar experience here. Had used SBC to call NZ several times... wasn't very often tho, only occasionally. Not enough to pay for some special South Pacific international plan every month, etc. The rate was not discounted, but it wasn't outrageous... Always had been just under $1 per minute, roughly.

Well, SBC becomes at&t and somewhere along the way changes all their rates. No notification, either, but just changes them and posts them online, I guess. I find out the hard way when I get a $300+ phone bill for 33 minutes worth of calls. With all the fees and taxes it was well over $8 a minute. I was floored.

I protested and was given a link showing the international rates spelled out--- (minus taxes, and other fees I was hit with).... protest denied, bill remained in effect. Going to their website now and using their search it's a major chore to locate the actual rates.

I also wonder if all these "Stupid didn't read the contract" comments posters take into account the fact they change contracts and rates around on you.... how many of them go back and re-check and re-check constantly through the legalese to see what might have changed? I suspect very few.

Even with a contract, there's little excuse for such ridiculous charges, IMHO.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)
hurfy
Premium
join:2002-08-06
Spokane, WA

yikes, those plans are insane

They had to get an north american plan for it to even work it appears. What a ripoff to start with. You should see this is not too good The difference between the US and NA plans is you add $49 for whooping 100MB of Canadian/Mexican data!

Dupe the camera card or burn a CD and send it home overnight would be cheaper

On the other hand if you call, they probably say you need the 5GB North American plan without mentioning those 5GB are still US. Knowing at&t i'll bet on this tho.

That $20,000 bill probably cost at&t $100...They will ask for $2000 and settle at $200, the poor little company ... They don't really care if someone can afford that, I bet they make 50% or more after settling. The few people that pay thousands make it all worthwhile

Prynce

@shawcable.net

Re: yikes, those plans are insane

Plenty of FREE LEGAL WIFI with no strings attached offered up here in Canada, but I'm sure that one American is too inept to figure that out. Many business where people congregate offer free wifi here in Canada, including the most obvious which is hotels and motels.

P.S. I AM CANADIAN, and I know every states name and where it is , and even some state capitals. How many Americans can do that? I suspect definately not the majority.....

Sincerely,
Mr. Canada

* This message brought to you by the New TV Cartoon Series Chilly Beach which mocks Americans by playing the dumb Canadian. Now Available on ITUNES

Bellundo

@teksavvy.com

Re: yikes, those plans are insane

In Canada internet and free are two polar opposites. Internet service in Canada in due time will be the highest in the entire world and all Canadians will be using satellite internet from America.

Dagda1175

join:2001-06-17
Goleta, CA

Double the charge

Call it a moron fee.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

Their own employees don't know the plans...

...yet they expect the customers to understand them.

Space_Ranger

join:2002-07-15

Well actually...They do..

At&t DOES send messages when the usage is too much. There is a High Usage Team that makes two attempts to contact people for intl usage. Normally they will send a Txt twcie advising you to call a certain # that goes directly to the high usage team so they can deal with the usage BEFORE it appears on the bill. If you are using a laptop with a data plan, I beleive they e mail the address on file.

RadioDoc
Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2

Re: Well actually...They do..

This one was probably way too busy surfing and sending pictures to bother even looking at text messages.

But don't bother interrupting the punditry here with facts. Just makes 'em crazy having to think that hard.
--
Toolmaster of La Grange.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Hell MUST have frozen over

I can honestly say that I dont think I have ever seen an article (GASP!) blaming the consumer for their mistakes on this website before! The first few articles of this kind had a distinct "some poor consumer got screwed by the eeeeevilll corporations" slant. This article on the other hand, very clearly points out that the end user is at fault. Bravo (actually more of a golf clap) to BBR for once not spreading propaganda and anti corporate blather!!! Is this a trend? Only time will tell folks......
--
If history teaches us anything, it teaches that simple-minded appeasement or wishful thinking about our adversaries is folly.
-Ronald Reagan-

ninjatutle
Premium

join:2006-01-02
San Ramon, CA

Justin.tv goes to Canada?

This would explain the 20 G's and publicity.

Was the boy wearing a backpack and having a camera strapped to his cap?

SEGATRON

join:2007-01-05
22190

Re: Justin.tv goes to Canada?

Come on! he was prolly d/l "questionable movies", and worst part is that he will get them half off.My theory explains why he wasn't using a public hotspot.

AOLBites

join:2002-11-10
Lakewood, OH

spending limit

Thats the one thing I like about Sprints billing when the have spending limit for example mine is 500 for one line. If I was stupid and roamed internationally without the international plan and racked up a huge bill my phone would shut off at 500 preventing a 22,000 dollar bill. Sprint has its flaws but I really thing other carriers should adopt this too.
--
(sig was too long)
dn0

join:2005-07-05
USA

1 edit

AT&T to Forgive the Charge

From KGW.COM (Channel 8 Portland, OR)

»www.kgw.com/news-local/stories/k ··· 32f.html

Still, lay off the adult video downloads while out of town, sheesh.
mario44222

join:2003-11-22
Cliffside Park, NJ

Re: AT&T to Forgive the Charge

They never notified me the data charges either when I went to Canada.. when I saw a $300 bill called them up and they took it right off the bill..