majortom1029
join:2006-10-19
Lindenhurst, NY | hmm
How can you put a general statement like that and only include two cable companies scores?
What about time warner , what about cablevision? |
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Tigerpaw509
Premium
join:2006-07-15
Huntley, IL | Wages
When they start paying more than McDonalds they might find some good employee's. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to majortom1029
Re: hmm
The link is in the item »Comcast Customer Satisfaction At All Time Low |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | The IRS rates higher than Comcast
Gotta love it. |
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Mactron
el camino Real
Premium
join:2001-12-16
CM94sv
| I realize some folks love their local Comcast franchise. Lucky you. My Comcast franchise just plain sucks. No wonder the IRS rates higher. 
--
If only the Verizon CSRs worked this well.  |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | You missed my point. Comcast sucked here too. Comcast ran was was an excellent ATTB service into the ground but thankfully the system was traded to Time Warner and service and price improved greatly.
I mean, ya have to suck pretty bad when the IRS gets better customer satisfaction ratings. |
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battleop
join:2005-09-28
00000 | reply to majortom1029
Re: hmm
BBR thrives on negative press. Look at the number of comments a negative story against an ISP will generate vs. a positive story. |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs:
| I would be more satisfied with Comcast if...
Comcast brought the guide interface into the 21st century.
Comcast needs to bring more HD channels to ALL area's, not just cherry picking select places.
Push hard to set top makers such as Motorola, Panasonic, Samsung, Cisco, to innovate and get out better quality hardware along with much more storage space on the DVR's. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
1 edit | Visit the comcast room
The comcast room shows exactly how they value there customers. They treat there customers like the enemy. The very poor , support for cablecard. Add the fact the spec is now obsoleted. Comcast is its own worse enemy. |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| reply to cypherstream
Re: I would be more satisfied with Comcast if...
Support cablecard, and Tivo fully ,possibly resell tivo and other future dvrs.
Give customers the ability to do self installs of cablecard.
customer can control there packages online.
Send customer service to month long seminars on what comcast offers, and what they mean.
Reward customers who buy more, discounts.
1 truck roll policy, if it takes more then 1 truck roll, comcast is obviously doing something wrong. hire a company to fix comcast support issues.
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”
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anony101
@comcast.net
| Some of the Comcast reps are actually polite but
Even though service has been good for the most part I've thought of leaving Comcast more than once due to the impression they made on the phone. To be fair they have good people working there but unfortunately it's the rude reps who make the biggest impressions. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | reply to battleop
Re: hmm
Shocker, ALL media thrives on negative press. Feel nice "Comcast managed not to have one of their techs not blow up a house or murder someone today" stories are a bit boring.
Meanwhile when Comcast does something substantial and good for consumers, it would get covered. Unfortunately, we have yet to see Comcast do such a thing. |
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Wayne F
@comcast.net
| reply to anony101
Re: Some of the Comcast reps are actually polite but
I think it must be what part of the country a person lives in as to what service you get.
I have been with Comcast 6 years and in that time I have always had excellent service. When I call in or go to their offices I have never had a rude or short tempered rep. |
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battleop
join:2005-09-28
00000
| reply to Dogfather
Re: hmm
I don't want to read about a company that is doing what they are supposed to either.
"Meanwhile when Comcast does something substantial and good for consumers, it would get covered."
Getting 81% of your customers backup after storm damage seems to be a good thing, but it will not generate the number of posts a negative story will. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| reply to anony101
Re: Some of the Comcast reps are actually polite but
said by anony101 :
Even though service has been good for the most part I've thought of leaving Comcast more than once due to the impression they made on the phone. To be fair they have good people working there but unfortunately it's the rude reps who make the biggest impressions.
The LAST thing I want to hear from a CSR is, "I am sorry you are having an issue." They always say that without fixing the issue at hand. Why apologize if you can't or won't fix an issue? |
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Pizz
Hi
join:2000-10-27
Astoria, NY
·Verizon Online DSL
·RoadRunner Cable
2 edits | TimeWarner in New York City
The major problem with TWC is the fact that they deny, and claim no congestion at their plant(s). They'll tell you its your PC, its your Router (if you have one). To outright saying '300kbps is ok' had a rep from some 3rd world country tell me that one time. I said i pay for 15000/780 - she still didnt get it.
There is so much red tape you have to cut thru to get your problem looked into by a qualified person. Getting support help from people who do not live in your area, or hard to understand one another, is a problem that should be addressed.
Here in NYC - You have to have 2 truck rolls before you get a 'foreman' call. If the foreman cannot fix this, than your ticket is escalated to a Plant Maint call. If they still cannot fix this, Client Relations takes your call. Which is the Exec team, kisser assers Customer Service. They deduct from your bill, tell you that they're in touch with the right depts, and your situation will be fixed.
I had an issue with a congested node, so many subscribers were on it. After a few months of battling - I finally got my node split. Everything is working fine now, i have no complaints. But so much redtape, wasted truck rolls, calls etc.. When all they have to do is look at the capacity at their node levels.
When I had DSL - my issue was resolved the moment the tech entered my home, and actually was qualified to 'fix' it. There wasnt no pass-along to another dept. MSO's customer service model, has to be fixed or looked into. Becuase what they're doing, is mind-boggling.
I feel bad for all the ex Adelphia techs/customer support - who were retained by Time Warner. When i lived in Adelphia service area, the rare times I did have to call in for something, the process was smooth, the techs were smart, and my problem was fixed. I hope that team got a cushy job with Time Warner Cable. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
| reply to battleop
Re: hmm
It doesn't generate the posts because that is what the company is supposed to do. It's just like AT&T restoring 100% of wireless service on Galveston Is. What, do they want a cookie? Comcast still having 20% of your customers still down and plans to not restore service at all for some customers is not activity worthy of special consideration. |
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rit56
join:2000-12-01
New York, NY
| reply to Pizz
Re: TimeWarner in New York City
It's the exact same here. Exact same procedure. I recently wrote to the NY DOITT to file a complaint, yet again because they just raised my bill 7 dollars a month and the service is crap. I am not tech savy like most here but this is exactly 100% why the 700 megahertz or whatever it's called should be given to Google/Microsoft and whomever is in their partnership. The cable companies are providing sub par service and there is no competition so they could give a crap about how long it takes to fix it, if they even bother to. More competition.. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to moonpuppy
Re: Some of the Comcast reps are actually polite but
said by moonpuppy  :said by anony101 :
Even though service has been good for the most part I've thought of leaving Comcast more than once due to the impression they made on the phone. To be fair they have good people working there but unfortunately it's the rude reps who make the biggest impressions.
The LAST thing I want to hear from a CSR is, "I am sorry you are having an issue." They always say that without fixing the issue at hand. Why apologize if you can't or won't fix an issue? "I am sorry you hare having an issue" is code word for
"I am sorry you are having an issue, now I have to suffer trying to help you while I know I won't be able to fix it because I have been given inadequate tools and training. Not to mention that I have to get you off the phone in under 7 minutes or else I will be fired - or if I can somehow sell you something, then I have to get you of in under 12 minutes". |
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phantom6294
join:2002-02-27
Abingdon, MD
·Comcast
| reply to DaveNJ
Re: I would be more satisfied with Comcast if...
said by DaveNJ :Send customer service to month long seminars on what comcast offers, and what they mean. +1,000,000
Me: 'I have the Blast! service...'
CSR: 'I don't know what Blast! is...'
Me: 'Okay, basically, I should be seeing 16Mbps throughput...'
CSR: 'No, I see you're provisioned for 8Mbps...'
Me: 'But I have Blast!...'
CSR: 'We don't offer Blast! in your area...'
Me: 'Then why does my bill say 'Blast!?'
CSR: 'It's a mis-print.'
Yeah, that's a conversation (fairly paraphrased IMO) I had with a Comcast tech Sunday evening... |
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