Shamayim
I already have a Messiah.
Premium
join:2002-09-23 | JD Powers
Who pays for these JD Powers studies? Anyone know?
Been hearing them give their opinion about everything for years.
--
Who is Jesus? and Why it matters (to YOU).
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX | They must all be stupid
because, obviously, Verizon's FIOS and FTTH strategy is vastly superior to AT&T's weak, timid FTTP strategy.
Or so you'd believe by reading this board. |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX | reply to Shamayim
Re: JD Powers
»www.jdpower.com/about |
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Boricua65
join:2002-01-26
Puerto Rico | Cable will never learn
Unless the cabelcos find a way to change their customer service and quit jacking the rates every year (or almost every year), they will always be last in satisfaction.
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Yo te digo, el mundo esta jodido |
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SilverSurfer
join:2007-08-19
| reply to Shamayim
Re: JD Powers
said by Shamayim  :Who pays for these JD Powers studies? JD Powers is like the Better Business Bureau. Companies pay them to promote the feel good/warm fuzzies about them. These studies are nothing but talking points written by the PR/Marking departments of the corporations looking to disseminate pure myth about themselves. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | The IRS beats cable in satisfaction
Telco has little to brag about. |
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Eat Me
join:2002-09-25
Sussex, NJ
 ·PenTeleData
 ·Future Nine Corpor..
·VOIPo
·Vonage
| reply to MyDogHsFleas
Re: They must all be stupid
They're not stupid.
Correct me if I'm wrong, but the areas that are served by U-Verse aren't served by FiOS and vice-versa.
What JD Powers is saying in a roundabout way is that ATT U-Verse has more market share than VZ FiOS.
Telco TV rocks your socks because it has more HD and even the SD channels look better. I don't believe this has to do so much with technology as it is more to do with a telco monopoly that is being aggressively challenged by "phone company TV." |
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Eat Me
join:2002-09-25
Sussex, NJ | reply to Boricua65
Re: Cable will never learn
They'll probably learn now that they're no longer a monopoly. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to MyDogHsFleas
Re: They must all be stupid
If they use IPTV, maybe it would be superior  |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
 ·AT&T U-Verse
·AT&T Southwest
| reply to Eat Me
said by Eat Me :What JD Powers is saying in a roundabout way is that ATT U-Verse has more market share than VZ FiOS. No not at all. I have no idea how you concluded that.
They are saying that U-verse customers are more satisfied than FIOS customers, in three out of four regions. |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
| reply to SilverSurfer
Re: JD Powers
said by SilverSurfer :said by Shamayim :Who pays for these JD Powers studies? JD Powers is like the Better Business Bureau. Companies pay them to promote the feel good/warm fuzzies about them. These studies are nothing but talking points written by the PR/Marking departments of the corporations looking to disseminate pure myth about themselves. You are making this up and pulling it out of your ass. The most minimal scan of the reference I gave shows you that they conduct actual surveys and report the results. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | reply to SilverSurfer
This is simply not true. J.D. Power pays for the studies themselves in advance and the data is collected from consumers in the market place via fairly lengthy surveys (I get one every time I buy a new car). They aren't the opinion of the companies or J.D. Power. Revenue is then generated from selling the results of the studies (which are of interest to all the companies in that market segment whether they score high or low). They also get revenue from licensing logos to those companies who HAPPEN TO win an award. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to Boricua65
Re: Cable will never learn
If you want to see what cable is up against, just read some of the customer-hating comments posted here by known cable employees. It is no surprise they are habitually at the bottom of the satisfaction barrel with these folks facing customers...
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Toolmaster of La Grange. |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
1 edit | reply to SilverSurfer
Re: JD Powers
Upon reflection, I do not wish to post. Take me back! (other posters covered it) |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | Now if Verizon can fix their billing problems.
I had crappy service with Comcast but never really had an issue with billing. I have great service with Verizon but their billing leave something to be desired. |
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Neyland
join:2003-02-04
USA | How many U-Verse Installations
In the South? |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Hmm... not sure how it was listed as best for price
AT&T IPTV is not cheap.
Even bundled deals make it comparable to TWC (here in SoCal) at best, and that is only in areas that have Uverse Voice (still not in the Los Angeles area).
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Canada = Hollywood North |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Best is qualitative. Price is quantitative. Both go into the evaluation of "best for the price". TWC may even be cheaper but if people hate the customer service or the product it'll naturally be rated lower, as it should be.
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Toolmaster of La Grange. |
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SpaceClick
@att.com
| reply to MyDogHsFleas
Re: They must all be stupid
AT&T U-Verse and Verizon FiOS only compete directly in two of the four regions in this survey. In every region that AT&T is in, they won (beating Verizon in every region where they compete directly). The only market AT&T U-Verse is not in is the East region, and that is the only region where Verizon took first place.
If you look at the raw scores, in all three regions where AT&T won, they had higher scores than Verizon had in the region in which it won. So most likely AT&T would have had a clean sweep if they were in all four regions. |
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI
·Comcast
·magicjack.com
 ·Verizon Wireless B..
| reply to Boricua65
Re: Cable will never learn
Remember, yes cable has been raising rates for years, but so has att and verizon landline phone. once att and vz have a substantial marketshare, they will have continued rate hikes.
in the last 3 years, cable tv has gone up about 9%
fios tv? 35% |
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