inslyx
Premium
join:2008-02-12
Carrollton, TX | Who pays you more, Karl?
AT&T or VZ? Or are you moon-lighting? |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | LOL
Karl's gotta throw in the 3 things Comcrap does right or feel the wrath of the coaxial kissasses. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
1 edit | reply to inslyx
Re: Who pays you more, Karl?
Why? You offering for him to join the ranks whoring for Comcast? |
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SilverSurfer
join:2007-08-19
| reply to Dogfather
Re: LOL
said by Dogfather  :Karl's gotta throw in the 3 things Comcrap does right or feel the wrath of the coaxial kissasses. Clearly you don't read the front page of this site very often. Translation: Your ignorance speaks for itself. |
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ztmike
Mark for moderation
Premium
join:2001-08-02
Michigan City, IN
 ·Comcast
1 edit | reply to Dogfather
said by Dogfather :Karl's gotta throw in the 3 things Comcrap does right or feel the wrath of the coaxial kissasses. Yea..I got a kick out of that
Comcast is taking At&t's slogan of the "death star" what I find really funny is that Comcast imposes a 250gig cap but yet Comcast customers can't view their data usage LOL, that's pretty damn fucked up in my eyes.
I get the monthly bill from Comcast, and its over what I usually pay..call Comcast and it would go something like this:
Me: Why the hell did my internet bill go up this billing cycle?
Comcast: You've gone over your 250gig cap sir.
Me: What? I wasn't aware of this?
Comcast: Yes, sir. You owe us $30 more from your over-usage.
Me: But you're commercials on tv don't say anything about a broadband cap? Just that it easily beats dsl ...
Yea..it would go something like that.  |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| Myth 80% Reality 20%
IMO it boils down to price. Raising rates for video services every 9-12 months is ridiculous and as long as that keeps happening customer service scores will never increase.
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»www.seabee.navy.mil |
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banditws6
Shrinking Time and Distance
join:2001-08-18
Naples, FL
·Comcast
| I've seen improvements...
I've been with Comcast since they took over our cable system (from AT&T, previously MediaOne) in 2001 or thereabouts, and in the last 6-10 months, I feel there have been some customer service improvements.
In the beginning, their customer service was absolutely horrendous. My Internet self-install was delayed for a week because the Asia-based phone rep didn't enter my information and I was never provisioned. Later on, any time I'd call customer service for anything -- Internet or TV related -- I would talk to people who seemed not to understand me, did a poor job of fixing it, didn't explain what they were doing and then dumped the problem in someone else's lap.
Lately, though, any problem I've had has been solved satisfactorily (for the most part) by the phone reps, and I've noticed that the friendliness and helpfulness of those reps has vastly improved. They tend to explain what they're doing now, which is helpful in case I need to call in about the issue at a later date and explain it to someone different. And when I contacted Comcast's Twitter representative about an issue, I received a call from a higher-up guy who helped me get it solved.
The biggest problem I have with Comcast is that they do not train their techs -- in my area at least -- to handle CableCARDs correctly, and their billing system is so completely broken that coding hacks have to be applied to my account in order to bill me correctly for my TiVo HD DVR. As a result, whenever a CSR opens my account for something they tend to screw up my TV service, my bill, or both. I realize that as a CableCARD user I am a significant minority, but I am still a legitimate customer and IMO this problem needs to be dealt with.
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"I'll follow the law until it's just stupid." -Ted Nugent |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| Comcast is just an easy punching bag.....
Most of the time they deserve to be. In my area, thier techs are either 1/2 braindead, or foreigners that don't understand what your telling them, even when you tell them what specifically is wrong. It's like they have to go through a Comcrap list of things to blame your problem on before your elevated to a status where people can understand what your talking about. In my case it was packet loss due to a faulty connection a block away.
Their CSRs are horrible 50% of the time, hanging up on people, and acting as techs themselves. However Comcast does some things right. Like having a cool homepage that when I look at it, I can find out exactly what Hollywood nympho is stepping on the red carpet at what time....or they can specifically tell me just whom to vote for!
Ah well, when it works, it works!
[/rant]
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"For duty and humanity!"
- Moe Larry and Curly (MEN IN BLACK, 1934)...These are the guys we have in Congress |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
1 edit | reply to SilverSurfer
Re: LOL
Ah, didn't take long for the cable kissasses to download their talking points from Brian Roberts. Must be Power Boost. |
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Windogg
join:2002-07-24
Cambridge, MA
| A long uphill fight
I've reecently switched over to Comcast after years of being a DSL customer and have had no problems so far. Had I gone with what I read in most forums, I would never have switched. Given the facts, I made the switch with some hesitation only realize my fear are unfounded. The technicians did not fall asleep on my couch or set something on fire. Service had been reliable and performance is as promised.
Unfortunatly for Comcast, they have spent many years doing the wrong thing and built up a lot of bad will. New compitition in the form of FIOS and U-Verse to a lesser extent seems to have kicked them into gear to improve customer relations. I have no doubt that there have been performance problems, lousy customer service, and a general bad attitude toward the customer
It will take along time for them to turn the ship around. Even now, the American auto industry is paying for sins committed in the 80s. Brands from the Big 3 still suffer from an image of being unreliable despite huge improvements in quality. Likewise, many techies will not buy am "IBM Deathstar" hard drive due to the 75GXP fiasco. No amount of convincing will get them to acknowledge Hitachi is not making the same mistakes. |
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guhuna
R.I.P Mike
Premium
join:2001-03-31
Brentwood, CA | reply to Dogfather
Re: LOL
hahah post of the year! |
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keepreading
@mi.us
| Comcast workplace blows now-a-days.
I left Comcast after 5 years of customer service
because I was tired of the BS from managers in the call center and Managers in the Region.
You are NOT treated as an adult. Your treated like a
punk kid that better listen 'or else!'
Comcast 'use to be' a very cool place to work.
We really use to be able to help the customers out.
Everything is cookie cutter now. You feel like a robot picking up the phone and saying the same things over and over. Boring.
And if you don't sell sell sell force the products down the customers face your out on the street.
Didn't meet the centers CDV sales for the day...
Stuff rolls down hill in that regards.
I like my Magicjack now thanks. Same thing for one flat fee for the entire year! Thats value for the customers!
No career ladder to transition from the callcenter to some other department. Its not what you know but who you know in that regard.
Found a much better company to work for where I work with people every day without all the petty games Comcast liked to play. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| Comcast Frank
I've never been shy about voicing my, rather low, opinion of Comcast. They do an amazingly large number of things wrong and are generally on the wrong side of every issue of importance to their customer, and society at large.
However, having said that, I must acknowledge the effort they are clearly making to improve their image and their service.
Large companies can be too big of a ship to turn around. And it takes a unique personality to admit that something they've been doing forever has gone horribly wrong, swallow the bitter pill, take the hit to one's ego, and hire someone to change things.
The mere fact that the powers-that-be at Comcast hired a Comcast Frank speaks volumes about how hard they're trying. I've had personal experience with Comcast Frank and I came away a satisfied customer.
In fact, I've had received some excellent service and swift response to my years-long problem without involving Comcast Frank by firing off a consumerist.com style EECB.
To be clear, there is more, a lot more, they need to do to repair the wrongs they have commit ed in the past..and continue to commit on a daily basis...but credit should be given when it's due...they are clearly making an effort and it should be lauded
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»www.DumbLogic.com |
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jmallory
join:2005-11-02
Clawson, MI
1 edit | I think the whole industry sucks as a whole
I have done business personally with AT&T, Sprint, Comcast, Verizon Wireless, Vonage, and DirecTV and all have done something to piss me off. I think the entire IT / Telco / Cable industry has some serious customer service issues and what can be said about one can definitely be applied to the rest. Anything else is just "Fanboy"-ism. Let's face it, customer service is not something well known to any American company, and Telco and Cable are the worst of the bunch. |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
2 edits | Time Warner is doing the same!
Time Warner has taken a page from the Comcast play book with Jeff Simmermon on Twitter as @JeffTWC (jeff.simmermon@twcable.com) running a similar program. Let's hope the others follow suit! |
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Authority
Obama Biden '12
join:2000-03-29
Beverly Hills, CA
1 edit | duplicate post
duplicate post |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to kapil
Re: Comcast Frank
said by kapil :The mere fact that the powers-that-be at Comcast hired a Comcast Frank speaks volumes about how hard they're trying. I've had personal experience with Comcast Frank and I came away a satisfied customer. But are they addressing problems asthetically or at the core. We've been hearing for years that they were trying to correct low rankings. Image consultants can apease the ones that bitch the loudest, but the mass populations that Comcast serves still sees the poor service year after year. In stating that, I'm well aware that some of the customer base is less than technically educated, but to lump everyone in that category isn't a good idea. When I have an easier time calling Peoples Gas, you know theres a problem. |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| said by S_engineer :But are they addressing problems asthetically or at the core. We've been hearing for years that they were trying to correct low rankings. Image consultants can apease the ones that bitch the loudest, but the mass populations that Comcast serves still sees the poor service year after year. In stating that, I'm well aware that some of the customer base is less than technically educated, but to lump everyone in that category isn't a good idea. When I have an easier time calling Peoples Gas, you know theres a problem. I agree completely. But it's a big company with a long history of anti-consumer corporate culture and behavior. It's a start. That's all it is. They have a very long way to go. But having had the Comcast Frank experience myself, I can tell you that I came away believing that he's the genuine article, not just a marketing gimmick. While I can't say the same for the rest of the Comcast efforts at an image makeover, Frank, with his small army of customer service reps seems to be trying to make a dent in the ocean of negative perception of Comcast.
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»www.DumbLogic.com |
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mod_wastrel
join:2008-03-28 | `We're wrong here.'
New company motto? (replaces 'Comcastic!')  |
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S_engineer
join:2007-05-16
Chicago, IL | reply to kapil
Re: Comcast Frank
I hope your right. Lets see what Franks made of....any movement for Comcast is progress! |
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