Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | CDV
FTW! And mine is reliable even though it IS Comcast, in fact I would say it's Comcastic!   |
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battleop
join:2005-09-28
00000 | average answer time?
Oh great. More marketing BS to follow. Now instead of "Fewest Dropped Calls" type commercials we get to hear carriers brag about the fastest answer times.  |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
|  Yep, we've been saying it for years
said by Ken Harker :
"We've been conducting VoIP studies for more than three years and have seen significant trends develop, such as serious disparity in reliability and audio performance between VoIP services on managed networks and those that rely on existing broadband home network connections," said Ken Harker, senior consultant at Keynote.
Yep, we've been telling people this for years. The managed networks (Comcast Digital Voice, TW Digital Phone, AT&T CallVantage, etc) are far superior in every way to non-managed services such as Vonage, Packet8, and even my business-class Nuvio nPBX based service.
As connection speeds get faster and public networks improve, the non-managed services will get better, but will never be on par with the managed services. |
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Ytsejamer1
join:2008-01-18
Somersworth, NH
| Gotta agree...it's pretty good
I've been a Comcast phone customer since 2001...when they were using AT&T's switches for their backbone, and after they started using their IP backbone. I've never had a problem with it and it's been very reliable for me.
I hate to love anything comcast, but gotta give them props on this one. They seem to be doing things right with their phone service. |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| I call BS
Is it not amazing that this report shows the top 3 telco/cable services as being on top.
I have vonage and I have no issues with voice quality ever. Perhaps they need to get a line with more than 128k upstream.
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Mac Chatter
»www.macchatter.net |
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mod_wastrel
join:2008-03-28
 ·magicjack.com
| Limiting factors...
This makes it sound like call quality will be better simply by originating from CDV. This might be true for CDV to CDV calls (or not), but any call going through the PSTN is going to be no better than any other call going through that PSTN (not that all PSTN connectivity is the same). Endpoints factor into it, too. And, sure, managed is better, but the PSTN is, by its nature, managed. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
2 edits | I've had Cox VoCable for more than a decade
And have never had an issue with it. Meanwhile, the then PacBell it replaced was overpriced static filled poopy. Even now I regularly see large AT&T trucks at the end of our street and unless they're rolling 2-3 giant basket trucks for simple installs, they're still having issues to this day.
Like most services, which offering is good or bad is going to vary greatly from area to area. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| reply to Cheese
Re: CDV
Damn Right! 
Even back when I had CDP, it worked great, huh Cheese?
CDV is excellent too!
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Think outside the Fox... Opera |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| said by dadkins  :Damn Right! Even back when I had CDP, it worked great, huh Cheese? CDV is excellent too! Yep! |
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rmrper
join:2006-06-13
Garland, TX
·AT&T CallVantage
·Verizon FIOS
| VoiceWing?!?!
I find the high rankings of VoiceWing to be a surprise. I'm on FIOS, and one of the reasons I stayed away from them and went for ATT CallVantage was that VoiceWing doesn't have many good reviews here at BBR. And in fact, many BBR reviews indicate call quality was not good. |
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Staplegun
join:2005-04-20
Flower Mound, TX | Voicewing
I have had Verizon Voicewing since it launched in 2003. It was a little shaky at first, but the quality has been excellent the last few years. I use it for conference calls, etc. without issue. |
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Staplegun
join:2005-04-20
Flower Mound, TX | reply to rmrper
Re: VoiceWing?!?!
call quality was very unpredictable at launch in 2003, but now it is great.... |
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ
·Verizon Online DSL
| reply to rmrper
I had Vonage and Voice wing. I never had a problem with either. I left Vonage because I thought the ship was sinking. I left Voice Wing because I assumed that I would get all the features at around the same price. Guess what? VZ POTS is more $$ and less services than VZ Voice wing.
I do believe Fios Phone (VZ Inhouse VOIP) is coming soon.
VZ Voice wing I believe is outsourced.
Lee |
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nasadude
join:2001-10-05
Rockville, MD
·Comcast
| reply to Matt
Re: Yep, we've been saying it for years
the question is:
is it worth the extra money (in some cases 2X or more) to have one of these managed services?
if you have a very good net connection, the answer is probably NO.
if your connection sux, the answer is most likely YES. |
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keyboard5684
join:2001-08-01
Youngsville, PA
·Teliax VOIP
 ·WestPAnet Inc.
·WestPAnet Inc. CA..
| Yes, I would have said my experience does not match the study. I have both a landline and Vonage. I have a great internet connection (fiber NOT through Verizon but a local carrier) and my Vonage is excellent all the time.
My landline is static all over (2 lines ), goes out about 3 times a year for days at a time, and is really just horible.
So, the point that as carriers improve there internet services to support VOIP (which also means supporting video much better) the third party like Vonage will all then be comparable.
I do not think it is fair to compare a Comcast line on a Comcast internet connection against say Vonage on Comcast.
Really time will truly tell. As more demand comes from technology wiser people that there video and voice comes in just as good as the rest of there content competition will catch up. Or, it will go the other way. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| said by keyboard5684 :I do not think it is fair to compare a Comcast line on a Comcast internet connection against say Vonage on Comcast. Why not? Vonage isn't an ISP and you can't run Comcast Digital Voice on your DSL connection, so it's a perfectly valid comparison. |
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knightmb
Everybody Lies
join:2003-12-01
Franklin, TN
·AT&T DSL Service
| reply to NOCMan
Re: I call BS
I agree, what is with the other "D, E, F" providers? Who are they? Are they afraid someone will call them out on their report and data? The report was only 4 pages long and offered nothing useful other than an endorsement for the Top 3 companies.
The report mentions (but doesn't say who) that one provider failed to work 99.9% of the time? Geez, sounds like someone didn't setup their VoIP line properly.
I call BS on the report as well. Seems more like an advertisement just kind of written up from scratch.
--
Fight NebuAD and the like:
Click Here to pollute their data |
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jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS
| reply to Matt
Re: Yep, we've been saying it for years
I had CDV for about a year and the call quality was excellent. I think Skype is a touch better in that regard, however. I spend several hours playing cards with my family in Chicago and Florida while using a Skype conference on speaker. It sounds like we are all in the same room.
The only problem I had with CDV was that on some occasions people would not be able to reach me, even though everything looked good on my end. I just never received the call. This was from a POTS lines and cell phones at random times. People would call my cell phone at home and ask where I was. They would try and call me again and I would never get the call and it would just ring and ring on their end. "Not me!" should be their slogan. 
When the price jumped my Verizon cost for the same service, I just dropped it in favor of Skype with a Skype-In number. Works perfectly fine and I will be getting FiOS 20/5 installed this Saturday, which should only improve my already rock stable Skype service.
CDV was a great product, but after all the fees and junk tacked on to the cost, it was still $50 for me. Verizon matched Comcast for price in my area, with the same features, minus the internet-based voice mail. And that voice mail did not work worth a crap, if the site was even available. And it only sorta worked with a default IE browser for me. It may have changed since then, but I did not wait around for that to happen.
I have to keep a POTS line, so the extra phone line is just a convenience thing, and Skype was cheapest and most reliable for a year of service. And again, with what I consider to be the best call quality when I called other computers, POTS phones, and cell phones. At least it was for me, at my location, with my set up and equipment. |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to Matt
Comcast's VoIP isn't in the same class as a traditional VoIP provider if I understand their setup correctly. Comcast has their own network for routing calls over so they can give a higher priority/better connection. With Vonage & friends, you are at the mercy of the internet backbones and congestion.
I think it's a valid comparison as it's technically VoIP and not traditional POTS, but not 100% the same type of service. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | reply to knightmb
Re: I call BS
You propably have to buy the study to know who they are. |
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