| |GlobalMindDomino Dude, POWER Systems GuyPremium
said by jeep4fun:Thanks yes that's just what it is. I know my issue isn't a matter of performance, it's just business conditions. Heck it wasn't even a redundant position...just the area I was working in wasn't pulling in the numbers like we needed.
Best of luck to those affected. I've been laid off a few times; it is the nature of work in most technical fields - the market contracts and expands. It's never a good time.
Is what it is.
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.
Re: Another Truth Twist As a former employee of the old AT&T, I sure do miss her as well. We had new systems which had steadily been added and updated through the years based partly on feedback from the workforce. I believe many of the SBC systems we're using now may be from the pre-divestiture (1984) era. And the newer systems, apparently designed with the intent of allowing management to maintain tighter control of the work flow, hinders workers more than they help. We're constantly having to juggle our way through a bunch of sales menus rather than being allowed to easily navigate around a customer's account.
In the old AT&T environment, there was at least some vertical communication which led to improvements in systems and procedures. With this SBC company, it's as if most everyone is afraid to speak up and request improvements, or they've just resigned themselves to the fact that any such effort would be fruitless. The company culture is this way because the SBC management mindset never transitioned from the old ways of a regional monopoly, which doesn't need to care about making processes work better or more efficiently. We're talking about an organization with policies which cultivate the practice of transferring any customers laden with a slightly more complex problem through an endless maze of various Interactive Voice Response systems and offices. You see, as an existing customer with SBC (I can't even bear to call it AT&T), unless you represent a potential sale of some kind, then you're a burden on the phone, unworthy of anything but to be swept aside. It's unfortunate, but this one is not a truth twist.