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Forums » Sunday Outages Plague AT&T, Level 3
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Comments on news posted 2008-12-29 09:16:46: An outage plagued many AT&T wireless customers yesterday across the company's central (midwest) network, thanks to a a power failure at an AT&T facility in Michigan caused by a storm. ..

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Hazy Arc

join:2006-04-10
Greenwood, SC
Level3 Outage

My Embarq DSL connection was down for about 2 hours due to the Level3 issues. I was pulling an IP address but had no outside connectivity. I was told the outage affected most, if not all of SC, NC, and VA Embarq customers.


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

said by Hazy Arc See Profile :

My Embarq DSL connection was down for about 2 hours due to the Level3 issues. I was pulling an IP address but had no outside connectivity. I was told the outage affected most, if not all of SC, NC, and VA Embarq customers.
Yep! A friend in NC was changing router settings and his Embarq dropped.
I told him that POS Linksys took down the web!
--
Think outside the Fox... Opera

tblanford

join:2005-05-17
Hotchkiss, CO

AT&T Comm Outage

It now seems that AT&T wants to provide communications for critical utility services.

»www.wireless.att.com/businesscen···T.srch=1

Watch any word wrap. The AT&T ad is the scariest damn thing I've read in a long time.

openbox9

join:2004-01-26
Alexandria, VA
Scary how? I'd venture to guess that AT&T or a similar communications company is already providing AMI solutions and/or communications capabilities for field techs for a large number of utilities.

flycuban

join:2005-04-25
Homestead, FL

Backup Power?

Does this at&t center have any sort of UPS protection, as well as backup generator power? I've seen almost every cell site down here in south florida has a backup generator attached to it. If this center was able to bring down that many wireless customers, and has no level of protection - it's a scary thought if this was a major black out as in 2003!!


inteller
Sociopaths always win.

join:2003-12-08
Tulsa, OK
whatever happened to redundancy?

I thought the whole thought behind the Internet was to supposed to be redundant.

RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
We'll wait for you to figure out how much of the Internet was actually "down" during this outage.

Extra credit: Level 3 is one transport provider. How many others are there?

Chaldo

join:2008-03-18
West Bloomfield, MI

Lol woke up no service WTF?

Hahaha I live in MI I woke up to seeing I had no service, and I was awaiting a important call. My dad,nor mom had service either they have Edge phones. I took my blackjack and forced 3G and boom got service, but still had problems calling certain people/getting calls from home lines. Anyways it seams to be fixed now.

bzmeteorite

join:2006-02-15
Nipomo, CA

reply to RadioDoc
Re: whatever happened to redundancy?

said by RadioDoc See Profile :

We'll wait for you to figure out how much of the Internet was actually "down" during this outage.

Extra credit: Level 3 is one transport provider. How many others are there?
Considering Level 3 is a Tier 1 provider, and it affected a wide area, I would imagine it affected many people, including other carriers (other Tier 1s that are peering, down to [especially single-homed] Tier 3s). That doesn't necessarily mean the effect was noticeable (in a crippling way) to all end-users, or wasn't countered by the other carriers.

Of course, the ones that are redundant would have just rerouted traffic (transit or peering) to another location, but that would have increased load on other circuits, possibly causing slow downs. Also assuming that the datacenter(s) in question weren't their only links in a chain to the rest of the world.

I skimmed the article and sub-articles, but was unable to find the cause of the Level 3 outage, only the AT&T one (also supported by Slashdot). I do find it interesting that a carrier as large as AT&T had power problems, usually backup power is N+1 or better. Are they really as reliable as they claim? Or only when the weather suits them?

Extra Credit: That depends on your definition of "transport provider". Assuming you mean a Tier 1, as Level 3 is, there are 7 others (AT&T, Verizon, Sprint, Qwest, Savvis, NTT, and Global Crossing). If you consider Tier 2s, there are likely thousands worldwide.
--
What happens when you combine common sense and an outspoken personality?

Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
reply to inteller
id be more worried to why there was not backup diesels started up with in a minute or two of the data center dropping off grid.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

reply to inteller
I did not lose connection to most of the sites people were not connecting with during that outage. But my ISP (at&t Yahoo! HSI) has their own peering agreements with Google, Microsoft, and Yahoo!, so all traffic to those sites leaves the local AT&T Internet Services (aka ATTIS) transit network directly for their respective transit networks; and never touches a Tier 1 network on the way:
There are currently eight recognized Tier 1 networks. If your ISP buys all transit to the Internet through just one of those Tier 1 networks, and that network goes down for any reason, you are hosed.

My ISP peers with at least two Tier 1 networks (AT&T Worldnet Services (ATTW; which is different from ATTIS), and Level 3), so I imagine that ATTW would pick up the load if Level 3 bombed.

There are also a number of other networks, at the Tier 2 level, which should, in a pinch, be able to route around a Tier 1 network gone south. More often than not, I never see a Tier 1 network in my routes; and about equally ATTW, or Level 3 when I do.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

tblanford

join:2005-05-17
Hotchkiss, CO

reply to openbox9
Re: AT&T Comm Outage

Scary How? Do you have any idea how an electrical grid works. It's called Supervisory Control And Data Acquisition (SCADA). Lets see, a data link is required to open and close breakers in substations not to mention required to see what breakers are open or closed. If electric dispatchers can't see or control their substations, how on earth do you expect and electrical grid to operate? Is this really what you want AT&T or any other public network involved with? I sure don't

openbox9

join:2004-01-26
Alexandria, VA
·AT&T Southeast

Do you mean to tell me that AT&T (or any other public network provider) has no current involvement in the utilities now? I call BS. Maybe I'm missing something but as long as the infrastructure has sufficient redundancy capable of supplying the uptime deemed necessary by the utilities, why would it matter who provides, supports, and maintains the network?

Besides, AT&T's page that you linked to highlights wireless support for "field service/techs, metering, and management" and it hardly speaks to supporting the electrical grid.
Innovative Solutions for Utilities

* Field Service Solutions.
With field service automation, technicians can obtain work orders and customer site information in the field on their wireless ruggedized laptops or handheld devices. Following their on-site activities (service disconnect, collection, and repair), technicians can record activities and close work orders in real time.
* Advanced Metering Infrastructure (AMI) Solutions. With AT&T's wireless network and AMI solutions providers from our ecosystem, AMI is a reality whether your project requires IP addressable meters or uses a meshed network.

Benefits for CIO and IT Managers*

* Frees up capital by minimizing the building of proprietary wireless networks
* Rapid deployment
* Wide range of security features designed to enhance privacy and confidentiality
* The GSM/GPRS network offers unmatched coverage and availability
* Dedicated enterprise support center
* Broad network of system integration providers to assist in enabling your legacy infrastructure

Benefits for VP Field Service and VP Distribution Automation*

* Increase number of work orders completed per field technician per day
* Increase first-time-fix ratio and reduce number of trips to customer site
* Improve regulatory compliance
* Increase ROI by deploying wireless solutions that expand existing applications and processes
* Lower costs of doing business through increased operational efficiencies: reduce administrative duplication, errors, paper handling, and associated costs
* Increase customer satisfaction and retention

Benefits for Field Technicians*

* Eliminate travel to office-respond to work orders while in the field
* Download and upload work orders faster, with greater accuracy
* Make more informed decisions while in the field
* Increase number of work orders completed per day
* Rapid on-site customer billing and payment
* Improve customer experience and service through access to customer and site histories while on-site
Forums » Sunday Outages Plague AT&T, Level 3


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