'Phone Bill Lies' > Ebills = no paper

Ebills = no paper

Wait, what?

re-read.
I wasn't getting the electronic version of the paper bill.

reply to insomniac
I recently got a bill from AT&T (my long distance carrier) $4.97 worth of long distance phone calls, $22.16 on the bill.

It took me 5 days and a complaint to my states public service commission (of which my local representative is the state chair) to get even an explanation of my bill. End result of complaint and a lot of time: My new bill was $5.05.

My local telco is no saint either. They plead down to something else to settle felony fraud charges for making up charges and taxes several years ago. Then amazingly enough got an issue on the ballot to "let us keep the money and upgrade everyone to fiber optics in the home". Enough gullible people bought it and let them keep the money. I don't see any fiber in the home deployments here. I would not be surprised looking at my current bill if $5-7 of it was simply fraud and made up charges hoping that the public will never figure it out. Why? They did it before. Verizon did it before. MCI did it before. AT&T did it before.
There is a pattern of felony behavior.

reply to gruggni
I've re-read your post several times, and it's unclear.

When you sign up for SBC eBill, you agree that they will stop sending you a paper bill, and you have to go to the Web site each month to get the bill--which has all the same info as the paper one. I don't see the problem.

I also don't know what you mean by "I wasn't getting the electronic version of the paper bill." Do you mean that they weren't sending you e-mail notifications about new statements, or that you stopped getting a paper bill even though you weren't signed up for eBill at all?

Rarely do I defend this company, but as far as I can tell, the problem was on your end and they didn't do anything wrong.
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If everything seems to be going well, you've obviously overlooked something.

The problem was caused because I start paying bills online via my bank, never thru sbc.com thus, I never authorized them to stop sending me paper bill. From nov 2003 thru feb 2004 I was receiving paper bills, no march bill, no april bill. So I decided to go to sbc.com and register. Note: They stopped sending me the paper bill without me registering on sbc.com. Just stopped. When i finally registered on sbc.com I had to activated the ebill thing (banks and sbc work funny) and went thru the no paper bill, which had already stopped, and after all that they still haven't posted detailed ebill.

the problem is not on my end, the problem is my bank and sbc. Thus the be careful statement I posted. Simple friendly advice, and you were compelled to defend sbc of all companies. You must have been bored.
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"I'm sick of following my dreams man; I'm just going to ask where they're going and hook up with them later."
- Mitch Hedberg

reply to SacredNaCl

said by SacredNaCl:

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Then amazingly enough got an issue on the ballot to "let us keep the money and upgrade everyone to fiber optics in the home". Enough gullible people bought it and let them keep the money. I don't see any fiber in the home deployments here. I would not be surprised looking at my current bill if $5-7 of it was simply fraud and made up charges hoping that the public will never figure it out. Why? They did it before. Verizon did it before. MCI did it before. AT&T did it before.
There is a pattern of felony behavior.

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reply to gruggni
I understand the problem now (aside from the "banks and SBC work funny" statement because I've used eBill for two years and have never had this problem), but SBC isn't going to post your first eBill online until your next billing cycle. None of your old bills are ever going to come up online.
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If everything seems to be going well, you've obviously overlooked something.