| What a coincidence What a weird coincidence! I have never been asked to help anyone with tech support until today, about half an hour ago. I spent and hour on the phone with a friend and connected to his computer using remote desktop connection. His computer would frequently stall and restart, starting yesterday. At first I thought this was the Sasser worm, but av scans using online scanners (trend micro, norton, mcafee, etc) as well as his offline scanner (NAV) returned no infected results. A scan using ad-aware (which he donwloaded previously and never used. I guess he thought having it installed would be enough) returned about 550 cases of spyware, at which point ad-aware would stall. Spybot Search & Destroy wouldn't even run. He had about 5 popup "blockers" installed, and just about every other malware in existence. He actually told me he was buying a new computer because his old one was so slow. I tried to tell him that his new computer would be just as slow once he had been careless with it for a while. I recommended that he reformat his computer and reinstall Windows but he called me a idiot with too much time when I told him I reformatted etc. my own PC once a year just for housekeeping. He wanted me to try to salvage his PC while he left to eat dinner. I quit remote desktop and hung up the phone. |
