| reply to nonymous
Re: strikes end said by nonymous:
Whatever you do during as strike afterwards you are working for the same managers, so play nice.
The old time managers that know what they are doing be friendly with.
Now the young ones right off the street that have never worked in the field a little fun harassment. You have how many jobs, where are you going. Well see you around midnight.
One strike taught some of the young managers being out in the field was not all about numbers and micro management. Gave them a lesson on what it is like.
It is not a hard job, or a bad job. But if you are taking garbage from upper management and not given support to do your job it can be a headache at times.
Every customer on say a repair does not fit in a one hour time limit. Some take less, some take more.
Even in my short time it has gone from go out do the repair or install, say hi to the customer and go on to the next job. If there is no access just go on to the next job.
Now call, before , during and after. Fill out forms. Try again for access if no access. Computer systems giving out work more like for package delivery than phone work. Pager going off reminding you of next commit time. But give good customer service.
They know more about me than I do. Where I am (gps), how fast I am going. How long each job takes, quality if a customer calls back in. The techs in another city are so much more productive than us. Everything is blamed on the tech. But our workload, the order we do it in etc. is up to the back offices and their management not us. We just keep adjusting to the ever changing rules of the game.
Still we keep repairing and installing those two little pots wires. Same job but different rules.
You must work for SBC!!!! |
