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| Recovery Fee? Ok, I have been happy with Snappy, but to see this new fee added is making me a bit upset. Bellsouth Service can be had for as low as 29.99 for 1.5/256. I'm at 59.99 well now actually 62.96.
I'm not happy with this change. These UN-FEE's are a turn off. I was tolerating the 59.99 because Snappy was straight up and didn't have Un-FEE's but oh well.
Now I will have to look over the agreement and see if they mention the ability to add UN-FEE's or charges at anytime. IF not, I will be cancelling DSL service. | | |
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| said by icecold976:
Ok, I have been happy with Snappy, but to see this new fee added is making me a bit upset. Bellsouth Service can be had for as low as 29.99 for 1.5/256. I'm at 59.99 well now actually 62.96.
I'm not happy with this change. These UN-FEE's are a turn off. I was tolerating the 59.99 because Snappy was straight up and didn't have Un-FEE's but oh well.
Now I will have to look over the agreement and see if they mention the ability to add UN-FEE's or charges at anytime. IF not, I will be cancelling DSL service.
icecold976,
I can understand your feelings, We all have THE FCC to thanks for this fee / charge , according to their determination all DSL Services are Subject to FUSF.
You are not being fair when you comparing our prices with Bell's as you list them above. They are also having to recover the FUSF, but they are also collecting the Taxes....15% to 19% (you are not paying those with Snappydsl.net. Plus the prices that you list are showing discounts which you only get if you take them up on all thier other bundles.
Also, they don't do Bridge / always on connection with the Static IP. they tack on additional charges for static IP's and the home networking option.
All in all, if you are looking for the Cheapest Provider, then Snappydsl.net is probably not it, that honor would always go to your Cable Company first and the phone company second.
But if you are looking for the Quality of Service / Uptime and the ability to get Great Customer Service, then you will find the Snappydsl.net proposition hard to beat.
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| reply to icecold976
Faisal,
Please don't take it personally or anything. You guys have been great. The reason I stuck with you guys is because you didn't have the un-fee's that it seems the rest of the providers had. I realize that you have probably been insulating us from them by not breaking them out, and its probably started to hurt profit a bit.
However if I do some comparing to different 3mbs/384up service the chasm grows:
Bellsouth :56.96 with the recovery fee added
Snappy: 72.92 with the Recovery fee added.
Both are the PPPoE and both have static IP.
I stayed with you all even though you were slightly more expensive, and didn't have the tacked on fees.
I'm sorry that I'm having to leave you all. Just the principle of it all. | |
| reply to icecold976
from bs dsl faq
"BellSouth imposes a Regulatory Cost Recovery Fee of $2.97 per month, not reflected in the prices quoted above, to offset costs incurred in complying with obligations and charges imposed by regulatory agencies and includes the offsetting of BellSouth's Universal Service Fund payments for the DSL used in our FastAccess DSL Service and recovery of other expenses incurred to support specific regulatory requirements unique to BellSouth as a DSL provider. This fee is not a tax or charge imposed by a government entity.
The Federal Universal Service Charge: All telecommunication service providers are required to contribute to the Federal Universal Service Fund. The universal service fund subsidizes programs for schools, libraries, and health care providers. BellSouth recovers the cost of these contributions through a surcharge on its customers’ bills."
from reading this closely, i see that the "FUSC" is a component of the "Regulatory Cost Recovery Fee of $2.97".
i checked my local bs phone bill and found i am already being charged a "FUSC" of $0.60 on my one phone line.
this means i will be paying the "FUSC" twice for the same line.
the other component of the "Regulatory Cost Recovery Fee of $2.97" is a charge from bs "to offset costs incurred in complying with obligations...and recovery of other expenses incurred to support specific regulatory requirements unique to BellSouth as a DSL provider."
further, this "Regulatory Cost Recovery Fee of $2.97" fee is not a tax or charge imposed by a government entity.
it appears there is room for snappy to negotiate this extra fee with bs. | |
| If you take a closer look at the FCC 's web site, you will see that FUSF is computed as a % of telecom service,( The % is set by the FCC every quarter). It is not a fixed fee.
You are paying / Telco is recovering it from the customer for the % that applies to the amount of telephone service (actually a portion of the phone service).
Similarly it applies to the DSL (Telecom portion only). Since it is a %, and would be very complex to compute it for everyone on an individual basis, it is simpler to recover it as a fixed amount from each subscriber.
Un-fortunately there is not much to negotiate on this with the Telco. It would be like trying to negotiate on sales tax with a local merchant.
The ironic part is that these telecom taxes and fees are mostly only applicable to service provided on the phone line...i.e. the cable companies are immune from it, especially since in recent FCC is letting the Cable companies off the hook for these fees and taxes.
But sit tight for a bit, I have heard some rumblings that we might be able to offer some relief in another fashion. | |
| looks like your statement "But sit tight for a bit, I have heard some rumblings that we might be able to offer some relief in another fashion." may have been missed by others. but i am still here and will welcome some "relief". keep working on that idea!! | |
| reply to icecold976
Well, I'm sorry to say that I cancelled. Mostly it was because of the ways that the Tacked on fee was done. If you had said, we are adding this fee, and will be redoing your contract for the remaining period, and then faxed it to me to sign for the next 9 months, that may have been acceptable.
What worries me is that technically, there is nothing stopping SnappyDSL from tacking on other fee's at this point.
I just question the rollout of the fee. With the contract signed, that fee should have been automatically waived for us that signed the contract until the end of our term. Thats the point of signing a contract, just like I did with directv. I'm locked in for a year at 87.00 for a package and they raised the price to 91.00, but I'm locked in at 87.00
I got an offer for getting 3 dollars back for having ACH set up if I didn't already have it, but I did, and how come I didn't get that offer for the last 18 months I was a customer?
I just question the business practices.
You guys do provide great service, and have number 1 support, but the fee situation, no matter how small, was handled wrong and left a horrid taste in my mouth. | |
| said by icecold976:
Well, I'm sorry to say that I cancelled. Mostly it was because of the ways that the Tacked on fee was done. If you had said, we are adding this fee, and will be redoing your contract for the remaining period, and then faxed it to me to sign for the next 9 months, that may have been acceptable.
Fair comment, but you are assuming that all of the subscribers are with exactly the same contract and same terms !( We offer a variety of services, each one with it's own special sets of parameters)
said by icecold976:
What worries me is that technically, there is nothing stopping SnappyDSL from tacking on other fee's at this point.
You worry too much ! but really, ask yourself the question, WHY DOES SNAPPYDSL.NET NEED TO TACK ON OTHER FEES ?
said by icecold976:
I just question the rollout of the fee. With the contract signed, that fee should have been automatically waived for us that signed the contract until the end of our term.
It's a thought, I sure wish all things in life were this easy -:) (and free !)
said by icecold976:
Thats the point of signing a contract, just like I did with directv. I'm locked in for a year at 87.00 for a package and they raised the price to 91.00, but I'm locked in at 87.00
I would like to point out to you that the Recovery FEE is for the FCC's imposed Universal Services Fund charge....It is not going into our pockets...it is going into FCC's / government's pocket ! We did not raise our prices.....
said by icecold976:
I got an offer for getting 3 dollars back for having ACH set up if I didn't already have it, but I did, and how come I didn't get that offer for the last 18 months I was a customer?
Things change, prices change, economies of scale change, if we were able to offer something like this before, I am sure we would have.
said by icecold976:
I just question the business practices.
Wow, are you skittish or what !.... If I understand your email correctly, over 18 month of service with us, and you are raising a question of business practice over an email notice sent on Thursday, and you make your decision on Mon/Tuesday !
said by icecold976:
You guys do provide great service, and have number 1 support, but the fee situation, no matter how small, was handled wrong and left a horrid taste in my mouth.
icecold976, sorry to loose you as a subscriber, for whatever it is worth, let me assure that the Snappydsl.net is committed to delivering the highest quality of internet service as well as customer service, through thick or thin. Additionally the moto here is that quality is not a one time event but a consistent effort for continued improvements. Sure there are bumps in the road, some of them are not caused by us, but we shall continue to find the best way around them. | |
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